The Regulation of Social Housing

Housing, Communities and Local Government Committee Closed Inquiry
Opened: 10 Nov 2021 Closed: 5 Mar 2024 Parliament page
The purpose of this inquiry is to examine the quality and regulation of social housing in England and the Government’s proposals in the social housing White Paper for improving the regulatory regime. Read the key findings and recommendations from our report published on 20 July 2022.
24 Recommendations
31 Conclusions
1 Report
6 Oral sessions
11 Letters
6 Events
Activity timeline 26 events
21 Jul
2023
Report published
7 Feb
2023
Correspondence
6 Dec
2022
Correspondence
24 Oct
2022
Report published
19 Oct
2022
Correspondence
19 Oct
2022
Correspondence
20 Jul
2022
Report published
12 Jul
2022
Correspondence
21 Jun
2022
Correspondence
16 May
2022
Oral evidence
16 May
2022
Formal meeting (oral evidence session) · Room 16, Palace of Westminster
19 Apr
2022
Oral evidence
Oral evidence sessions 6 sessions
16 May 2022
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Oral Evidence
Eddie Hughes · Department for Levelling Up, Housing and Communities Nick Burkitt · Department for Levelling Up, Housing and Communities
19 Apr 2022
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Oral Evidence
Jonathan Walters · Regulator of Social Housing Richard Blakeway · Office for Legal Complaints Richard Blakeway · Housing Ombudsman Service
14 Mar 2022
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Formal Evidence Session
Angela Price · Guinness Daniel Hewitt · ITV News Nicole Walters · Southwark Council
9 Mar 2022
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Oral Evidence
Dr Amanze Ejiogu · Newcastle University Business School Helen Garrett · Building Research Establishment James Prestwich · Chartered Institute of Housing Jenny Osbourne · TPAS Tarun Bhakta · Shelter
7 Feb 2022
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Oral Evidence
Chloe Fletcher · National Federation of ALMOs Cllr David Renard · Local Government Association (LGA) Karen Brown · Northern Housing Consortium Kate Henderson · National Housing Federation Matthew Walker · PlaceShapers Nick Murphy · Nottingham City Homes
17 Jan 2022
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Oral Evidence; Formal Evidence Session
Ben Denton · Legal and General Affordable Homes Clare Miller · Clarion Housing Group Darren Hartley · TAROE Trust Pat Turnbull · London Tenants Federation Professor Ian Cole · South Yorkshire Housing Association Suzanne Muna · Social Housing Action Campaign
Title HC No. Published Items Response
First Report - The Regulation of Social Housing HC 18 20 Jul 2022 55 Responded
Recommendations & Conclusions
2 results
Clear
32 Conclusion Accepted in Part
First Report - The Regulation of S…
The Housing Ombudsman is supposed to award compensation to cover financial loss and avoidable inconvenience,...
The Housing Ombudsman is supposed to award compensation to cover financial loss and avoidable inconvenience, distress and detriment. We do not think, however, that the levels of compensation being awarded come anywhere close to reflecting any of these things. We … Read more
Government Response
The government acknowledges the importance of both financial and non-financial remedies for tenants, supporting transparency in compensation decisions and the consideration of loss of earnings for missed appointments. It will consider explaining how its assessment of compensation can be further explained in investigation reports. However, they do not agree with increasing the compensation limit.
Ministry of Housing, Communities and Local Government
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36 Recommendation Accepted in Part
First Report - The Regulation of S…
We encourage all social housing providers and the Housing Ombudsman to adopt a co-ordinated strategy...
We encourage all social housing providers and the Housing Ombudsman to adopt a co-ordinated strategy to increase awareness among tenants of the ombudsman. As part of that, providers should routinely send letters and leaflets specifically about how they can complain … Read more
Government Response
The government agrees with the Committee that improved awareness of the complaints procedure is essential, and will work with the Regulator to support the consumer standards placing an obligation on social landlords to promote the Ombudsman; it encourages landlords to review the revised jurisdiction guidance published in October 2021 and would welcome the protocol being strengthened to reinforce this approach.
Ministry of Housing, Communities and Local Government
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Government Response AI assessment · 48 of 24 classified
Accepted 3
Accepted in Part 2
Acknowledged 31
Deferred 7
Not Addressed 5
Total 24 recs + 31 conclusions
Correspondence 11 letters
7 Feb 2023 To committee Letter from the Parliamentary Under Secretary of State for Faith and Communities to the Chair dated 2 February 2023 concerning the Government response to the Committee's report on the Regulation of Social Housing
Parliament page
6 Dec 2022 To committee Letter from the Chair to the Secretary of State and the Regulator of Social Housing dated 6 December 2022 concerning social housing inspections
Parliament page
19 Oct 2022 To committee Letter from the Parliamentary Under Secretary of State for Housing and Communities dated 6 October 2022 concerning the Government's response to the Committee's report on the Regulation of Social Housing
Parliament page
19 Oct 2022 To committee Letter from the Chair to the Parliamentary Under Secretary of State for Housing and Communities dated 19 October 2022 concerning the Government's response to the Committee's report on the Regulation of Social Housing
Parliament page
12 Jul 2022 To committee Letter from the Central Hill Estate Residents Association Committee to the Committee dated 7 July 2022 following up the Committee's visit of 11 May
Parliament page
21 Jun 2022 To committee Letter from the Minister for Rough Sleeping and Housing dated 13 June 2022 following up his appearance before the Committee on 16 May in relation to the inquiry into the Regulation of Social Housing
Parliament page
30 Mar 2022 To committee Letter from the Guinness Partnership to the Chair dated 23 March 2022 concerning evidence given before the Committee on 14 March on social housing
Parliament page
30 Mar 2022 To committee Letter from the Minister for Rough Sleeping and Housing dated 29 March 2022 concerning announcements on the Social Housing White Paper
Parliament page
22 Mar 2022 To committee Letter from BRE to the Chair dated 10 March 2022 concerning the inquiry into the Regulation of Social Housing
Parliament page
1 Mar 2022 To committee Letter from Cllr David Renard, Local Government Association, to the Chair dated 22 February 2022 following up evidence given before the Committee on 7 February concerning the Regulation of Social Care
Parliament page
22 Feb 2022 To committee Letter from Broadacres Housing Association to the Chair dated 9 February 2022 concerning social housing and Auditor shortage
Parliament page