HMRC performance in 2019-20

Public Accounts Committee Closed Inquiry
Opened: 4 Nov 2020 Closed: 25 Mar 2021 Parliament page
Every year the NAO prepares a report on HMRC’s performance and efficiency in the previous accounting year, which is published alongside the HMRC’s Annual Report and Accounts when they are laid in Parliament – for 2019-20’s accounts this is expected in early November. Soon after, the Committee will take evidence … Read more
6 Recommendations
20 Conclusions
1 Report
1 Oral session
3 Letters
1 Event
Activity timeline 6 events
10 Jun
2021
Correspondence
26 Mar
2021
Report published
26 Mar
2021
Correspondence
16 Mar
2021
Correspondence
20 Jan
2021
Report published
16 Nov
2020
Oral evidence
Oral evidence sessions 1 session
16 Nov 2020
View on parliament.uk
HMRC Standard Report
Angela MacDonald · HMRC Jim Harra · HMRC Justin Holliday · HMRC
Title HC No. Published Items Response
Thirty-Sixth Report - HMRC performance 2019–20 HC 690 20 Jan 2021 26 Responded
Recommendations & Conclusions
5 results
Clear
1 Conclusion Not Addressed
Thirty-Sixth Report - HMRC perform…
On the basis of a Report by the Comptroller and Auditor General, we took evidence...
On the basis of a Report by the Comptroller and Auditor General, we took evidence from HM Revenue & Customs (HMRC) on its performance in 2019–20.1
Government Response
The government states it agrees with the committee's "recommendation" and that it has been implemented, but then refers to a response made to a recommendation from a different committee report regarding eligibility for excluded groups in COVID-19 support schemes, not the introductory conclusion provided.
HM Treasury
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8 Conclusion Not Addressed
Thirty-Sixth Report - HMRC perform…
HMRC is responsible for administering several government interventions in response to COVID-19.
HMRC is responsible for administering several government interventions in response to COVID-19. These include: grant-paying measures, such as the Coronavirus Job Retention Scheme and Eat Out to Help Out; measures to defer payments of tax liabilities, such as deferring VAT … Read more
Government Response
The government response reiterates the primary support measures administered by HMRC, which was introductory context in the committee's conclusion, but does not address the observation about OBR's cost estimates.
HM Treasury
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16 Conclusion Not Addressed
Thirty-Sixth Report - HMRC perform…
We asked the Department to write to us about how its recruitment and location policy...
We asked the Department to write to us about how its recruitment and location policy would reflect the ‘levelling-up agenda’.43 HMRC subsequently wrote to us to explain that it was supporting the government’s levelling-up agenda by helping ensure the Civil … Read more
Government Response
The government response does not address the committee's conclusion regarding HMRC's recruitment and location policy supporting the 'levelling-up agenda', instead providing unrelated information about professional advice for regional centre leases.
HM Treasury
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18 Conclusion Not Addressed
Thirty-Sixth Report - HMRC perform…
In terms of its compliance work, restrictions on travel and social distancing have affected HMRC’s...
In terms of its compliance work, restrictions on travel and social distancing have affected HMRC’s ability to visit taxpayers and many businesses have not been operating. HMRC told us that while it has restarted some of its criminal investigations, it … Read more
Government Response
The government's response outlines overall funding allocations for HMRC from the 2020 Spending Review, including for customs, Making Tax Digital, and IT. It states that HMRC is reviewing its 2021-22 priorities and preparing its Outcome Delivery Plan, but does not specifically address the committee's observations regarding the impact of COVID-19 on compliance work or tax receipts.
HM Treasury
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19 Conclusion Not Addressed
Thirty-Sixth Report - HMRC perform…
HMRC told us that it has a significant debt balance, about £27 billion, which is...
HMRC told us that it has a significant debt balance, about £27 billion, which is not in any payment arrangement and has increased mainly as a result of policy decisions to allow taxpayers to defer their tax payments. HMRC aims … Read more
Government Response
The government response does not address the committee's conclusion regarding HMRC's significant debt balance or its approach to debt recovery, instead detailing unrelated funding allocations for customs, IT, and tax digitalisation.
HM Treasury
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Government Response AI assessment · 25 of 6 classified
Accepted 14
Acknowledged 4
Deferred 1
Not Addressed 5
Rejected 1
Total 6 recs + 20 conclusions
Correspondence 3 letters
10 Jun 2021 Correspondence from Jim Harra, Chief Executive and First Permanent Secretary, re HMRC Performance 19-20 – Recommendation 4, dated 24 May 2021
Parliament page
26 Mar 2021 Correspondence from Angela MacDonald, Deputy CEO & Second Permanent Secretary, HMRC Executive Committee, re Public Account Committees report HMRC Performance report 2019-2020 In response to Recommendation 1, dated 22 March 2021
Parliament page
16 Mar 2021 Correspondence from Jim Harra Chief Executive and First Permanent Secretary HMRC, re HMRC Performance 19-20 – Recommendation 2, dated 8 March 2021
Parliament page