25
Accepted
NS&I's programme cost data remains unclear, with financial controls rated only 'moderate
Conclusion
The NAO reported that it was challenging to establish the cost of the Programme from the information NS&I provided. NS&I said it was working on improvements to its cost data for its next business case this.72 The Treasury said it had been satisfied by the spend data in each business case it approved, but there was a lack of clarity at other times.73 When challenged on its understanding of cost data, NS&I said it had “access to the information”, but that legacy systems meant it still has “”some more work to do in terms of how we how we present that information”, and that it was “working through” these issues as it developed the new Programme plan.74 It considered that it had made “significant changes” over the last six to eight months, and said it was “good” that GIAA had rated its financial controls as “moderate”.75 GIAA defines “moderate” as meaning “some improvements are required to enhance the adequacy and effectiveness of the framework of governance, risk management and control”.76
Government Response Summary
The Treasury notes the challenges in establishing programme costs, confirming NS&I's Cost Management and Benefits Realisation plans were completed and approved in March 2024, which define scope and costs. The response states NS&I has significantly improved financial data quality, implemented robust financial controls, and is developing a new, comprehensive approach to cost reporting.
Government Response
Accepted
Government Response
Accepted
HM Government
Accepted
The Treasury notes the Committee’s comments regarding the challenges faced in establishing the cost of the Programme from information provided by NS&I. The Treasury approved NS&I’s Full Business Case for the Programme in December 2023, subject to conditions, which included the requirement for NS&I to develop a Cost Management Plan and a Benefits Realisation Plan, both of which were completed and approved by the Treasury in March 2024. These plans clearly define the scope and costs for the full Programme and how benefits will be tracked and realised. NS&I provides a breakdown of actual spend for the Programme on a monthly basis which is reviewed by the Treasury and has been in line with the approved expenditure. The Treasury also holds quarterly assurance meetings with NS&I at which spend data is reviewed and validated. The Treasury continues to scrutinise the Programme and ensure that NS&I has robust processes in place to track and manage its costs. NS&I has significantly improved the quality of its financial data for the Programme since the NAO report. NS&I have robust financial controls in place and have recently completed an external review of its financial management, controls and processes which found that its practices are strong and comply with financial accounting standards. It found that NS&I’s cost management plan contains clear and comprehensive financial information on all aspects of the Programme. It also includes comprehensive monitoring of costs and associated governance which aligns to best practice and good governance. NS&I is continually looking for ways to improve the quality of financial information. NS&I are also developing a new approach to reporting of its cost data to make it more comprehensive and accessible for the next Programme business case. This will be an improved single source of data which will include a full breakdown of the Programme costs with clear cost categorisation.
Source
Committee
Public Accounts Committee
Inquiry
NS&I’s transformation programme
Report
67th Report - NS&I’s transformation programme
13 Feb 2026
HC 1237
Addressee Bodies
HM Treasury
Timeline
Recommendation age
0.5 yr
Report published
13 Feb 2026