26 Accepted

NS&I's lack of transparency hinders Treasury's understanding of programme cost increases

Conclusion
The Treasury told us that the lack of transparency from NS&I had made it difficult for the Treasury to understand the reasons for the cost increases, saying it was not always clear whether the funding NS&I received was being used on the Programme or running NS&I. It also said NS&I had been “sluggish” to respond to conditions that the Treasury had set as part of the business case approval.77 NS&I told us that the transformation programme affects its whole business, including all its IT, operations, customer services and products. It claimed it was able to give the information on cost to the NAO, but the NAO report says it had proved “challenging to identify spend to date, and forecast spend for the remainder of the Programme”, and the cost estimates should be “treated with caution”.78
Government Response Summary
The Treasury acknowledges historic challenges in understanding cost increases but highlights that NS&I's Cost Management and Benefits Realisation plans were completed and approved in March 2024, providing clear definitions of scope and costs. The response confirms significant improvements in financial data quality, robust controls, and continuous scrutiny to track and manage programme costs.
Government Response
Accepted
HM Government Accepted
The Treasury acknowledges the Committee’s comments on the historic challenges in understanding the reasons for the cost increases. However, as noted in the response to Recommendation 25, the Treasury approved NS&I’s Full Business Case for the Programme in December 2023, subject to conditions, which included the requirement for NS&I to develop a Cost Management Plan and a Benefits Realisation Plan, both of which were completed and approved by the Treasury in March 2024. These plans clearly define the scope and costs for the full Programme and how benefits will be tracked and realised. NS&I provides a breakdown of actual spend for the Programme on a monthly basis, which is reviewed by the Treasury and has been in line with the approved expenditure. The Treasury also holds quarterly assurance meetings with NS&I at which spend data is reviewed and validated. The Treasury continues to scrutinise the Programme and ensure that NS&I has robust processes in place to track and manage its costs. NS&I has significantly improved the quality of its financial data for the Programme since the NAO report. NS&I have robust financial controls in place and have recently completed an external review of its financial management, controls and processes which found that its practices are strong and comply with financial accounting standards. It found that NS&I’s cost management plan contains clear and comprehensive financial information on all aspects of the Programme. It also includes comprehensive monitoring of costs and associated governance which aligns to best practice and good governance. NS&I is continually looking for ways to improve the quality of financial information. NS&I are also developing a new approach to reporting of its cost data to make it more comprehensive and accessible for the next Programme business case. This will be an improved single source of data which will include a full breakdown of the Programme costs with clear cost categorisation.
Addressee Bodies
HM Treasury
Timeline
Recommendation age 0.5 yr
Report published 13 Feb 2026