Twenty-Ninth Report - The National Law Enforcement Data Programme
Select Committee
Public Accounts Committee
HC 638
8 December 2021
Government Response (AI assessment · 33 of 33 classified)
Accepted
22
Government response
Treasury minutes: Government response to the Committee of Public Accounts on the Twenty Ninth report from Session 2021-22 · published 1 Mar 2022
Recommendations & Conclusions
33 results
2
Recommendation
Not Addressed
The Department made poor decisions at the outset of the NLEDS programme and, despite signs...
Recommendation
The Department made poor decisions at the outset of the NLEDS programme and, despite signs it was going badly, was slow to make the necessary changes to correct this. The original scope and ambition for the NLEDS programme was unrealistic. …
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Government Response Summary
The government states it agrees with the recommendation but then discusses environmental targets and the Environment Act 2021, entirely failing to address the request for increased Permanent Secretary oversight of the NLEDS programme.
HM Treasury
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3
Recommendation
Not Addressed
Working effectively with the police is critical to the delivery of NLEDS and other technology...
Recommendation
Working effectively with the police is critical to the delivery of NLEDS and other technology programmes, but it is not yet clear that the Department’s new approach will resolve longstanding challenges in delivering national programmes for local forces. We recognise …
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Government Response Summary
The government's response addresses a different PAC conclusion regarding skills shortages in the civil service and does not engage with the committee's recommendation on monitoring its partnership approach or providing an update.
HM Treasury
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4
Recommendation
Not Addressed
The police must continue to rely on the PNC for another five years, despite the...
Recommendation
The police must continue to rely on the PNC for another five years, despite the risks to its availability. The PNC is the most important law enforcement technology system in the UK, and it is vital that it is constantly …
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Government Response Summary
The government response does not address the recommendation to provide a plan guaranteeing PNC service access, assessing risks, and including contingency plans, instead providing an unrelated PAC conclusion.
HM Treasury
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5
Conclusion
Not Addressed
The Department does not yet have a plan for maintaining the PND and combining its...
Conclusion
The Department does not yet have a plan for maintaining the PND and combining its data with NLEDS in future. The Department has changed its plans for integrating the PND with the NLEDS programme several times, and it has now …
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Government Response Summary
The government's response is a generic statement about efficiency drives and does not address the committee's conclusion regarding the lack of a plan for maintaining the PND or its future integration.
HM Treasury
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6
Recommendation
Not Addressed
There is a risk that the Department still lacks the capacity to prioritise and deliver...
Recommendation
There is a risk that the Department still lacks the capacity to prioritise and deliver major digital programmes on time. In common with many other government departments and agencies, the Department is reliant on a range of legacy technology systems …
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Government Response Summary
The government response completely ignores the recommendation for realistic timelines and SRO reporting on skill gaps, instead making a general statement about department capacity during emergencies.
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1
Conclusion
Not Addressed
On the basis of a report by the Comptroller and Auditor General, we took evidence...
Conclusion
On the basis of a report by the Comptroller and Auditor General, we took evidence from the Permanent Secretary at the Home Office (the Department) and from the Department’s Senior Responsible Owner (SRO) for the National Law Enforcement Data Service …
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Government Response Summary
The government's response refers to a different PAC conclusion about cost shunting and does not address the committee's factual statement about the evidence taken.
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7
Recommendation
Accepted
The Department told us about its new engagement model, with more iterative delivery intended to...
Recommendation
The Department told us about its new engagement model, with more iterative delivery intended to enable quicker release cycles, so that capability gets into the hands of police forces more quickly.9 Where previously the Department had been looking at release …
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Government Response Summary
The government accepts the recommendation and is setting up a Product Centricity Steering Committee, devising a Product Maturity Assessment, and creating a Product Owner Playbook to monitor and evaluate the new engagement model. Further details will be provided in an April update.
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8
Conclusion
Accepted
The Department told us that it has also retained what it called a ‘no-go option’...
Conclusion
The Department told us that it has also retained what it called a ‘no-go option’ for the programme, whereby it could still decide to transfer the PNC on to a different platform, but without getting the same benefits of transformation, …
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Government Response Summary
The government agrees with the observation that it retains a 'no-go option' for re-platforming the PNC. The response details the implications of this option, including that initiating it would require pausing the NLEDP programme for 2-3 years due to funding limitations, as the current settlement cannot cover both.
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9
Conclusion
Accepted
One of the critical success factors for the programme is having the right people in...
Conclusion
One of the critical success factors for the programme is having the right people in place to deliver it. The programme depends on access to the PNC team but that team lacks capacity to support other programmes as well as …
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Government Response Summary
The government agrees with the committee's conclusion regarding staffing and skills challenges, and will strengthen its approach by commissioning strategic workforce plans for major programmes and by strengthening project entry criteria by June 2022.
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10
Conclusion
Accepted
There were numerous reasons for the Department’s failure to deliver the NLEDS programme to the...
Conclusion
There were numerous reasons for the Department’s failure to deliver the NLEDS programme to the originally expected timetable. These included: • The Department and the police did not have a consistent shared understanding of the programme, with the focus of …
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Government Response Summary
The government agrees with the observation and states that the NLEDP programme board has been strengthened with senior Home Office officials. The board now meets monthly to evaluate progress, and periodic engagements with the Permanent Secretary and IPA appraisals are in place to improve oversight and scrutiny.
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11
Conclusion
Accepted
By early 2018, the Department had recognised that the programme would not deliver as originally...
Conclusion
By early 2018, the Department had recognised that the programme would not deliver as originally planned. It had underestimated the amount of work required and the effort remaining was unaffordable within the allocated budget. In June 2018, the Infrastructure and …
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Government Response Summary
The government agrees with the committee's conclusion regarding past programme failures and states that the NLEDP programme board has been strengthened with senior Home Office officials and enhanced scrutiny, with implementation already underway.
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12
Conclusion
Accepted
The former SRO for the NLEDS programme acknowledged that the Department should have come earlier...
Conclusion
The former SRO for the NLEDS programme acknowledged that the Department should have come earlier to the stage where it stepped back, stopped work and considered more fundamental choices about how to proceed. He described how the Department had under-estimated …
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Government Response Summary
The government agrees with the implied recommendation and states it has implemented it by strengthening the NLEDP programme board with senior officials and establishing bi-monthly engagements with the Permanent Secretary for oversight and scrutiny.
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40
Conclusion
Accepted
The lack of documentation for the PNC meant that the Department repeatedly came across such...
Conclusion
The lack of documentation for the PNC meant that the Department repeatedly came across such surprises.23 The Department’s former CDDTO added that “our real error was that we underestimated the complexity.”24 Working with the police forces
Government Response Summary
The government agrees with the implicit recommendation and is implementing specific actions to embed a new partnership approach with policing, including a revised Engagement Model, a Product Centricity Steering Committee, a Product Maturity Assessment, and a Product Owner Playbook to improve collaboration and avoid future complexity surprises on NLEDP.
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13
Conclusion
Accepted
The operational independence of UK police forces is a key challenge for the Department’s implementation...
Conclusion
The operational independence of UK police forces is a key challenge for the Department’s implementation of national law enforcement programmes such as NLEDS. The 45 UK police forces are independent of central government, which means that the Department does not …
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Government Response Summary
The government agrees with the implicit recommendation to address the challenge of police independence and the lack of a shared understanding, implementing specific actions to embed a new partnership approach, a revised Engagement Model, a Product Centricity Steering Committee, a Product Maturity Assessment, and a Product Owner Playbook for NLEDP.
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14
Conclusion
Accepted
Despite the Department’s attempt to reset the programme in 2019, the police continued to have...
Conclusion
Despite the Department’s attempt to reset the programme in 2019, the police continued to have concerns about progress. In September 2020, the programme’s Chief Constables’ Reference Group stated that a failure to deliver against a proposed second reset would result …
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Government Response Summary
The government agrees with the observation and details new specific actions to embed a partnership approach with policing, including setting up a Product Centricity Steering Committee, rolling out a Product Maturity Assessment, and creating a Product Owner Playbook to improve collaboration.
HM Treasury
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15
Conclusion
Accepted
The former SRO acknowledged that the Department had not achieved the sense of partnership with...
Conclusion
The former SRO acknowledged that the Department had not achieved the sense of partnership with the police that it would have liked and that, following the first reset and finding things were even worse than previously realised, it was understandable …
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Government Response Summary
The government agrees with the observation, outlining specific actions to improve its partnership with policing. This includes embedding a new Engagement Model, establishing a Product Centricity Steering Committee, developing a Product Maturity Assessment, and creating a Product Owner Playbook for enhanced collaboration.
HM Treasury
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16
Conclusion
Accepted
The Department told us that the approach it is now taking is “to have the...
Conclusion
The Department told us that the approach it is now taking is “to have the police on the inside”, with policing involved in all the decision-making at every single level.29 The Department said that previously in the programme, police had …
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Government Response Summary
The government agrees with the committee's observation on the new partnership approach and is actively embedding it by setting up a Product Centricity Steering Committee, devising a Product Maturity Assessment, and creating a Product Owner Playbook by June 2022.
HM Treasury
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17
Conclusion
Accepted
We asked about the inherent difficulty of reconciling the need to maintain the autonomy of...
Conclusion
We asked about the inherent difficulty of reconciling the need to maintain the autonomy of individual police forces with the need to implement co-ordinated and consistent IT transformation across all of the forces. The Department said it accepted that the …
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Government Response Summary
The government agrees with the observation and details specific actions to address the challenge of balancing police autonomy with IT transformation. This includes embedding a new Engagement Model, establishing a Product Centricity Steering Committee, rolling out a Product Maturity Assessment, and creating a Product Owner Playbook.
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18
Conclusion
Accepted
On funding, the Department confirmed that it might give forces funds to ‘come on board’...
Conclusion
On funding, the Department confirmed that it might give forces funds to ‘come on board’ and test things early, and that it had put aside a £30 million contingency, specifically to work with individual forces on their adoption of the …
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Government Response Summary
The government agrees with the implicit recommendation and is implementing specific actions to embed a new partnership approach with policing, including a revised Engagement Model, a Product Centricity Steering Committee, a Product Maturity Assessment, and a Product Owner Playbook to improve collaboration on NLEDP.
HM Treasury
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19
Conclusion
Accepted
The Department’s failure to deliver NLEDS to date means that the increasingly fragile PNC system...
Conclusion
The Department’s failure to deliver NLEDS to date means that the increasingly fragile PNC system has not been replaced, bringing greater risks for police operations and requiring the police to bear more cost. In this report we have already mentioned …
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Government Response Summary
The government agrees with the committee's conclusion regarding the risks to the PNC system due to NLEDS delays and is implementing mitigation activities, including upskilling internal teams and engaging partners, to ensure PNC availability until at least December 2025.
HM Treasury
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20
Conclusion
Accepted in Part
The PNC has consistently met its service availability targets in recent years; from January 2020...
Conclusion
The PNC has consistently met its service availability targets in recent years; from January 2020 to March 2021 the PNC’s availability was 99.74%, exceeding the Department’s target of 99.65%. However, in January 2021, the PNC experienced a data loss affecting …
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Government Response Summary
The government agrees with the observation and is undertaking specific mitigation activities, such as upskilling internal teams, to extend support for the ageing PNC technology until 2025. They acknowledge a more significant re-platforming effort would require pausing the NLEDP programme for 2-3 years due to funding limitations.
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21
Conclusion
Accepted in Part
Concerning the January 2021 incident, the Department told us that all deleted data had now...
Conclusion
Concerning the January 2021 incident, the Department told us that all deleted data had now been recovered and everything that had gone wrong in January had been put right.38 The Department said that the data had been recovered by the …
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Government Response Summary
The government agrees with the implicit recommendation regarding PNC reliability and states that while some software will be unsupported by 2024, mitigation activities like upskilling internal teams and engaging partners are in place, considering this an acceptable risk to ensure continued availability.
HM Treasury
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22
Conclusion
Accepted in Part
The Department also confirmed that there had been an outage earlier this year, which was...
Conclusion
The Department also confirmed that there had been an outage earlier this year, which was due to a problem with network availability and the ‘wider PNC ecosystem’ in its Hendon data centre, affecting the ability of the police to access …
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Government Response Summary
The government agrees with the implicit recommendation regarding PNC resilience, acknowledging that while some software will be unsupported by 2024, mitigation activities like upskilling internal teams and engaging partners are in place, considering this an acceptable risk.
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23
Conclusion
Accepted in Part
As the NAO reported, the PNC’s current technology will no longer be fully supported beyond...
Conclusion
As the NAO reported, the PNC’s current technology will no longer be fully supported beyond 2024. The Department told the NAO that it had decided to accept the risk of running the PNC without support for the database after 2024.46 …
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Government Response Summary
The government agrees with the implicit recommendation to address unsupported PNC technology, stating that while some software elements will be unsupported post-2024, mitigation activities like upskilling internal teams and engaging partners are in place, deeming the remaining risk acceptable.
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24
Conclusion
Accepted
The PND enables police forces to share intelligence that they have gathered locally.
Conclusion
The PND enables police forces to share intelligence that they have gathered locally. It was created in 2011 following the 2004 Bichard Inquiry prompted by the murder of two girls in Soham, Cambridgeshire, which criticised police information-sharing. The PND holds …
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Government Response Summary
The government agrees with the observation and details an approved plan for the Police National Database (PND) business case, aiming to evolve the current system rather than replacing it. This includes specific stakeholder endorsements and an allocation of £6.5 million for PND transformation and sustainment in 2022-23.
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25
Conclusion
Accepted
The Department intended that the NLEDS programme would combine the PNC with the PND, which...
Conclusion
The Department intended that the NLEDS programme would combine the PNC with the PND, which was over-optimistic given the time originally available, but has now decided that the NLEDS programme will focus on replacing the PNC alone. In December 2020, …
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Government Response Summary
The government agrees, detailing the ongoing review and approval process for the PND business case, with final approval anticipated in March 2022. It plans for PND to evolve as a standalone capability and has allocated £6.5 million for its transformation in 2022-23.
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26
Conclusion
Accepted
Police and other users will therefore be unable to access PNC and PND data from...
Conclusion
Police and other users will therefore be unable to access PNC and PND data from a single system, which was one of the Department’s original objectives for NLEDS, for the foreseeable future. The previous intention to integrate the PND and …
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Government Response Summary
The government agrees with the observation and details an approved plan to evolve the Police National Database (PND) to its target transformational state, rather than replacement, to address deferred upgrades. This plan includes specific stakeholder endorsements and an allocation of £6.5 million for PND transformation and sustainment in 2022-23.
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27
Conclusion
Accepted
The Department’s former CDDTO commented that the Department had added complexity to the NLEDS programme...
Conclusion
The Department’s former CDDTO commented that the Department had added complexity to the NLEDS programme by trying to bring together the PNC and the PND into a single service. It had not understood the complexity of bringing that data together. …
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Government Response Summary
The government agrees, noting that the PND business case is being reviewed and refined, with a final approval expected in March 2022. It allocates £6.5 million for PND's transformation in 2022-23 and will provide an update to the Committee in April.
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28
Conclusion
Accepted
The Department told us that there would be a separate five-year programme for the PND,...
Conclusion
The Department told us that there would be a separate five-year programme for the PND, starting from April 2022.54 The Department said it had been working with the NPCC lead for the PND over the last nine months on a …
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Government Response Summary
The government agrees with the observation and confirms its plans for a PND programme, detailing the progression of its business case through various approval stages to March 2022. It envisages evolving the current PND capability for a transformational state and has allocated £6.5 million for its transformation and sustainment in 2022-23.
HM Treasury
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29
Recommendation
Accepted
The Department is delivering several other national ICT programmes for police use, in addition to...
Recommendation
The Department is delivering several other national ICT programmes for police use, in addition to NLEDS, and needs to work closely with the police on all of them. The portfolio of programmes includes the Emergency Services Network, Home Office Biometrics …
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Government Response Summary
The government accepts the recommendation and is progressing with embedding a new partnership approach and engagement model with policing for the NLEDP. It is establishing a Steering Committee, a Product Maturity Assessment, and a Product Owner Playbook to monitor this, promising further details in April.
HM Treasury
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30
Conclusion
Accepted
The NLEDS programme team is also changing the way it delivers technology to be more...
Conclusion
The NLEDS programme team is also changing the way it delivers technology to be more iterative. The November 2020 external programme review recommended an ‘agile’ approach in which technology is released gradually and changed in response to feedback. The Department’s …
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Government Response Summary
The government agrees with the approach, stating it has made progress in embedding the new partnership model. It is setting up a Product Centricity Steering Committee, devising a Product Maturity Assessment, and creating a Product Owner Playbook to monitor and evaluate the engagement model, with more details due in April.
HM Treasury
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31
Conclusion
Accepted
The Department told us that its new way of working with the police for the...
Conclusion
The Department told us that its new way of working with the police for the NLEDS programme would be a pathfinder programme for this new way of working. It would learn lessons and then roll this approach out to the …
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Government Response Summary
The government agrees with the committee's observation that the NLEDS programme is a pathfinder for a new way of working, and is actively embedding and monitoring this partnership approach with policing through specific initiatives by June 2022.
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32
Conclusion
Acknowledged
The Department also said it was now trying to really think about its portfolio of...
Conclusion
The Department also said it was now trying to really think about its portfolio of programmes as a whole and that a lot of the issues concerning NLEDS are relevant elsewhere; not just the way of working with the police, …
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Government Response Summary
The government agrees with the observation but provides details specific to embedding a new partnership approach within the NLEDP. This includes establishing a Product Centricity Steering Committee, a Product Maturity Assessment, and a Product Owner Playbook, but does not explicitly detail actions regarding broader portfolio management, capability, or descoping across all programmes.
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