2015
PFD Reports
Reports: 477
Areas: 69
62% response rate (below 63% average).
Barry Thraves
All Responded
2015-0443
26 Oct 2015
Leicester City and South Leicestershire
Leicester Partnership NHS Trust
Leicester City Council
Concerns summary (AI summary)
Significant delays in psychiatric follow-up, lack of community support, and poor communication between mental health teams and GPs led to unaddressed patient deterioration.
Action Planned
(AI summary)
Adult Social Care will send letters to individuals waiting for assessments from an Adult Mental Health Team, explaining Adult Social Care's role and how to contact the team if the situation changes; case records across Adult Mental Health have been reminded of the importance of feeding back to the whole multi-disciplinary team and to carers, not solely the Registered Medical Officer. The LPT will review and update its DNA policy by March 2016; CMHTs are undergoing service redesign to remove internal barriers between the Outpatients Service and the wider CMHT, including a pathfinder project in North West Leicestershire CMHT to look at a multi-disciplinary team held caseload model with the aim to roll this out across all CMHTs by April next year.
Margaret Ferry
All Responded
2015-0450
23 Oct 2015
Sunderland
City Hospitals Sunderland NHS Foundatio…
Concerns summary (AI summary)
The absence of a formal policy and poor communication between two NHS Trusts resulted in unclear responsibilities and misunderstandings during patient referrals.
Action Taken
(AI summary)
A new standing operational procedure has been developed to provide a comprehensive approach to inter-organisational referrals for plastic surgery opinions; it ensures that the referral is clearly documented, a suitable response is provided within clearly defined timescales, and it is clear to all parties that patients on wards at Sunderland Royal remain under the care of the admitting consultant at all times, and not the plastics team.
Samuel Gale
All Responded
2015-0454
23 Oct 2015
South Yorkshire (East)
HMP and YOI Doncaster
Concerns summary (AI summary)
A prisoner's ACCT plan was closed without consulting crucial healthcare and management staff, suggesting a critical lapse in multi-disciplinary oversight for vulnerable individuals.
Action Planned
(AI summary)
Policy changes have been made so that only a manager grade can close an ACCT, and ACCTs cannot be closed unless the case review comprises at least two people and all actions on the CAREMAP have been completed; HMP & YOI Doncaster will seek to move to a case management model during 2016 whereby a nominated case manager manages a case load so that continuity of care is improved. NHS England is reviewing templates for first night screening and risk assessment as part of the deployment of a new Health & Justice Information System, with rollout expected from July 2016 to July 2017.
Richard Laco
All Responded
2015-0411
22 Oct 2015
London Inner (North)
CMF Limited
Laing O’Rourke UK & Europe
Concerns summary (AI summary)
Critical construction method variations were undocumented in safety plans, and key personnel lacked understanding of procedures, leading to significant workplace safety risks.
Action Planned
(AI summary)
CMF Ltd will ensure lifting operations are planned by a qualified appointed person, use their native lift plan procedure, submit plans to the Principal Contractor for approval, explain plans to the lift team, and re-brief the team if the lift supervisor is absent or the plan is in force for more than 90 days; lifting will cease if conditions change. Laing O'Rourke issued a Safety Alert requiring sign-off by their Appointed Person for Lifting on all contractor lift plans and requires project teams to review high-risk activities monthly with 'Planned vs Actual' assessments.
Diane Knight
All Responded
2015-0408
22 Oct 2015
Exeter and Greater Devon
Devon Partnership Trust
Concerns summary (AI summary)
The practice of placing towels over doors on the unit obstructed staff monitoring and could conceal self-harm attempts, requiring alternative patient privacy methods.
Action Taken
(AI summary)
Devon Partnership NHS Trust will discontinue the practice of patients obscuring windows in bedroom doors, issue a patient safety alert, and is developing a Respect and Dignity Audit to consider privacy and patient safety.
David Baddeley
All Responded
2015-0451
21 Oct 2015
Manchester (South)
Greater Manchester NHS Area Team
Concerns summary (AI summary)
Incompatible electronic records, poor communication between practices, and delayed record reviews led to critical mental health diagnoses and medication needs being repeatedly missed.
Action Planned
(AI summary)
Practices will be reminded to screen new patients for serious psychiatric illness and ensure diagnoses are recorded, highlighted, and correctly coded when patients transfer to another practice; from June 2016, practices will be able to track records and see expected delivery dates.
Dorothy Cooper
All Responded
2015-0412
21 Oct 2015
South Yorkshire (East)
Leeds Teaching Hospitals NHS Trust
Mid Yorkshire NHS Trust
Concerns summary (AI summary)
Inadequate information transfer during inter-hospital referrals and the receiving team's failure to proactively address missing clinical data risked incorrect diagnoses and treatment plans.
Action Planned
(AI summary)
The Leeds Teaching Hospitals NHS Trust has re-circulated the pathway document, updated in October 2014, which highlights the need for completion of the referral form as fully and accurately as possible; the team has altered the MDT reply forms to state that responsibility for patient care remains with the referring team until the patient has been seen in Leeds. The Mid Yorkshire Hospitals NHS Trust and The Leeds Teaching Hospitals NHS Trust are collaboratively revising inter-provider transfer of care processes for cancer patients in West Yorkshire and expect to embed the revised processes by the end of February 2016; the Trust will embed the revised processes and ensure junior medical staff completing MDT pro formas remain well supported by the end of February 2016.
William Abel
All Responded
2015-0406
20 Oct 2015
Leicester City and Leicestershire South
Leicester Partnership NHS Trust
Concerns summary (AI summary)
Failure to conduct a Mental Health Act assessment and inadequate communication with family regarding the patient's suicidal intentions and mental health relapse led to unsafe discharge.
Action Taken
(AI summary)
The Trust conducted a serious incident investigation and shared the results with the deceased's father. The Triage Car service manager and team manager reviewed decisions made on the night, and a new outcome of assessment and plan record form will be introduced for the Triage Car team by the end of December 2015 and the wider Crisis Team by the end of January 2015, with monitoring via clinical governance arrangements.
Kyle Hull
All Responded
2015-0379
19 Oct 2015
County Durham and Darlington
Darlington Cattle Mart
Concerns summary (AI summary)
Inadequate CCTV coverage and monitoring may fail to detect risks of self-harm, property damage, or identify dangerous areas like fragile roofs, hindering early intervention.
Action Planned
(AI summary)
The auction mart company plans to install CCTV with night vision and movement detection, linked to mobile phones of company management, but is currently seeking financing; a final decision is expected at the December board meeting.
Vasilis Ktorakis
All Responded
2015-0377
19 Oct 2015
London Inner (North)
Whittington Hospital NHS Trust
Concerns summary (AI summary)
The report identifies errors in care, including a delay in starting Syntocinon, inadequate recording of a management plan, an error of judgement in allowing passive descent, and a systemic issue in learning from incidents.
Action Taken
(AI summary)
The response details multiple actions already completed including educational supervision for the registrar involved, sharing learning points via newsletters and meetings, and implementing a meeting at the start of every maternity serious incident investigation. Planned actions include multidisciplinary meetings, feedback to staff, and communication from the Medical Director regarding record keeping.
William Tolen
All Responded
2015-0407
15 Oct 2015
Manchester (South)
Shawe Lodge
Concerns summary (AI summary)
Significant failures in care home note-keeping, staff training, and communication led to delayed essential care. Procedures were performed unsafely and without adequate supervision or infection control.
Action Taken
(AI summary)
Staff have received further supervision and training in relation to documentation, and instructions have been added to staff diaries. Staff have been requested that requests are stated clearly and that progress is recorded, and all nurses have discussed the need to enter details fully in the daily notes.
Alan Tear
All Responded
2015-0373
14 Oct 2015
Leicester City and Leicestershire South
University Hospitals of Leicester NHS T…
Concerns summary (AI summary)
Post-operative instructions were not followed, and rising EWS observations were not reported to medical staff. Communication between interventional radiology and nursing teams regarding observations was unclear.
Action Taken
(AI summary)
The matron met with all nursing staff on the ward to discuss what had occurred in this case, emphasizing awareness of required observation frequency. The Interim Deputy Medical Director and Assistant Chief Nurse are rewriting the EWS training package, due for completion by the end of March 2016.
Nathaniel Phillips
All Responded
2015-0375
13 Oct 2015
Manchester (South)
Department of Health and Social Care
Concerns summary (AI summary)
Brittle asthma, a life-threatening condition, is not covered by medical exemption certificates, causing patients to miss medication due to cost and preventing GPs from escalating care.
Noted
(AI summary)
The Department of Health acknowledges the coroner's concerns regarding brittle asthma not being covered by medical exemption certificates. It explains existing routes to exemption and refers to GMC guidelines on prescribing.
Patrick Carrick
All Responded
2015-0374
9 Oct 2015
Newcastle Upon Tyne
North Tyneside General Hospital
Concerns summary (AI summary)
There was an unexplained departure from the patient's management plan during rapid deterioration, crucial blood results were not actioned, and nursing/medical notes were inadequately completed.
Action Taken
(AI summary)
Northumbria Health Care NHS Trust has implemented monthly audits by Matrons to check adherence to management plans, provided NEWS training, and is procuring an electronic track and trigger system for NEWS. They have also reported NEWS compliance monthly and made changes to NEWS to incorporate sepsis management.
Suzanne Greenwood
All Responded
2015-0370
9 Oct 2015
Manchester (West)
Priory Hospital
Concerns summary (AI summary)
Lack of systems and protocols for contacting patients who miss appointments, informing GPs of non-attendance or discharge, and ensuring continuity of care when patients are lost to follow-up.
Action Taken
(AI summary)
The Priory Group amended its policy regarding independent doctors, requiring prompt GP contact for missed appointments and detailed discharge letters. The amended policy has been circulated, discussed at meetings, and will be included in a learning bulletin.
Maureen Chatterley
All Responded
2015-0404
8 Oct 2015
Manchester (West)
Royal Bolton Hospital
Concerns summary (AI summary)
Lack of investigation into alleged medication overdose and inadequate stock control for non-controlled drugs on wards, preventing verification of medication quantities and increasing risk of misuse or error.
Action Planned
(AI summary)
Bolton NHS Trust will introduce a new Wardex for pharmacists to record reviews and develop a local endorsement policy by February 2016. Safe and Secure Handling of Medicines Audits (Duthie) will be presented to Medicines Safety Group for discussion and agreement of action plans by December 2015.
Solomon Bealey
All Responded
2015-0403
8 Oct 2015
Norfolk
Norwich Practices Health Centre
Concerns summary (AI summary)
Despite initial concerns about a patient's suicidal ideation and a history of self-harm, no effective follow-up action was taken after failed contact attempts.
Action Taken
(AI summary)
Norwich Practices Health Centre will have a standing agenda item called 'Patients of Concern' at their weekly clinical meeting, and have agreed to have a 'Patients of Significant Concern' register with immediate effect. A reflective discussion with the Designated Nurse for Safeguarding Children took place.
Rebecca Jones
All Responded
2015-0504
8 Oct 2015
Hertfordshire
Department of Health and Social Care
Concerns summary (AI summary)
Concerns involved the failure to conduct a Section 136 mental health assessment within the expected three-hour timeframe, and the need for facilities to ensure safe containment for vulnerable individuals.
Action Planned
(AI summary)
NHS England will spend £15m in 2016/17 to boost provision in areas that lack adequate health-based places of safety and is developing commissioning guidance for effective crisis response. HEE is undertaking a root and branch review of its workforce development spend.
Edward Gascoigne
All Responded
2015-0401
7 Oct 2015
London Inner (North)
Department of Health and Social Care
Concerns summary (AI summary)
The report identifies that relevant information about the deceased's illness was in disparate records, making it difficult for clinicians, especially the psychiatric team, to access and share.
Noted
(AI summary)
The Department of Health describes the Summary Care Record (SCR) system and planned enhancements, stating that it is designed to improve access to patients’ GP records.
Geoffrey Parry
All Responded
2015-0400
7 Oct 2015
Cardiff and the Vale of Glamorgan
Cardiff and Vale University Health Board
Concerns summary (AI summary)
Critical ECG test results were unavailable pre-surgery due to systemic record management issues. An unlabelled intravenous line was accidentally disconnected, highlighting a lack of clear labelling protocols.
Action Taken
(AI summary)
The University Health Board has reviewed systems for ECG storage, reinforced the use of the MUSE system, and implemented training on intravenous infusion labelling. The learnings from this incident will be shared, and the Regulation 28 report will be shared with all Clinical Boards.
Peter Furness
All Responded
2015-0398
5 Oct 2015
North Wales (East and Central)
Nant y Gaer Hall Nursing Home
Concerns summary (AI summary)
The care home lacked a documented process for escalating incidents and concerns to trigger multi-disciplinary team meetings for reviewing vulnerable residents' risk assessments and care plans.
Action Taken
(AI summary)
Nant Y Gaer Hall has implemented a new alert system for changes in residents' conditions, with training and supervision for staff. The new system includes forms, flow charts, and posters, and is supported by red alert files.
Kenneth McCurdy and Mary McCurdy
All Responded
2015-0369
1 Oct 2015
County Durham and Darlington
Highways England
Concerns summary (AI summary)
The absence of clear signage at a central reservation gap fails to indicate prohibited right turns or U-turns for east-bound vehicles, creating a significant highway safety risk.
Action Planned
(AI summary)
Highways England will work with Durham Constabulary to investigate enhancements to signing and road markings on the A66 by March 2016. They will also place a bid for funding to undertake the work recommended by the investigations.
John Lomas
All Responded
2015-0396
1 Oct 2015
Stoke-on-Trent and North Staffordshire
Sports Camp Tirol
Concerns summary (AI summary)
Inadequate risk assessment of river conditions, lack of essential safety protocols for white water rafting (e.g., training, safety kayak, appropriate raft capacity), and poor communication between organisers and the Army contributed to the death.
Disputed
(AI summary)
Sport Camp Tirol disputes several factual points in the coroner's report, asserts its guides acted appropriately, and blames the army for allowing a non-swimmer on the trip. It will require evidence of swimming qualifications from participants in the future, and says that the HYDRO Company are now obligated to inform the rafting companies well in advance about "stowage discharge".
Jean Hannon
All Responded
2015-0458
30 Sep 2015
Blackburn, Hyndburn and Ribble Valley
East Lancashire Healthcare NHS Trust
Concerns summary (AI summary)
A critical diagnosis (autonomic dysreflexia) was not sufficiently highlighted in medical records, leading to a consultant's unawareness during a later admission and potentially inappropriate management.
Action Taken
(AI summary)
The Trust now uses 'EMIS web' to include a printed summary of the patient's GP record for urgent and emergency admissions (since April 2015). A consultant geriatrician is also piloting daily problem lists to document ongoing concerns during ward rounds.
Lee Boden
All Responded
2015-0394
29 Sep 2015
Milton Keynes
National Probation Service
Concerns summary (AI summary)
Lack of pre-release planning, delayed discovery, and the absence of a protocol for continuous monitoring of vulnerable new residents contributed to the death.
Action Planned
(AI summary)
The Probation Service acknowledges shortcomings in informing the deceased of his placement and will focus on earlier planning and better liaison with probation areas. It will also explore additional training options for AP staff in responding to suspected drug overdoses, including the potential administration of heroin antagonists.