2018

PFD Reports
Reports: 419 Areas: 64

69% response rate (above 63% average).

Clear 208 results
Janice Davies
All Responded
2018-0409 31 Dec 2018 South Wales Central
Cwm Taf University Health Board
Concerns summary (AI summary) Missing documented observations and pain scores before discharge, alongside absent formal guidance for prescribing oramorph to discharging patients, led to inconsistent and potentially inappropriate medication.
Action Taken (AI summary) The Health Board has developed a corrective action plan and implemented actions including a registered nurse reflection, a standard operating procedure for oral opioid medication use, and RRAILS discussions and audits.
Joan Wright
All Responded
2018-0408 28 Dec 2018 Manchester (South)
Department of Health and Social Care
Concerns summary (AI summary) Issues included inconsistent opioid handling, unaddressed statutory oversight for drug responsibilities, police failure to recognise safeguarding risks in medication errors, and a lack of statutory definition for "regular" medication checks in care homes.
Noted (AI summary) The Department of Health outlines existing regulations and guidance regarding controlled drugs, referencing the Shipman Inquiry, the Controlled Drugs Regulations 2006, NICE guidelines and CQC guidance; the Department suggests taking up the concern about Greater Manchester Police's actions with the Home Secretary.
Gregory Rewkowski
All Responded
2018-0411 28 Dec 2018 Manchester (North)
Greater Manchester Police North West Ambulance Service Pennine Care NHS Trust
Concerns summary (AI summary) The coroner notes practical difficulties for nurses raising welfare concerns on an acute ward, unclear reasons for the clinical lead's inaction, failure to escalate to a senior manager, restrictions on ward telephones, limited NWAS investigation, and concerns about police handling of Section 136 cases.
Action Planned (AI summary) Pennine Care NHS Trust has increased staffing levels, issued a memo to staff for greater awareness of the requirement to seek support from On-Call managers, and are planning to update policies and practice on how to respond to information in the public domain in the most effective manner. Greater Manchester Police will participate in a task and finish group and is represented at senior level on the GM Health and Justice Operational Delivery Group and the Greater Manchester Health and Justice Board, with focus on reviewing multi-agency protocols, shared resources, and formal joint working action plans. The partnership has developed a pan-GM protocol for response to mental health crisis, aiming for a common understanding of roles and responsibilities, a shared view of risk, and improved communication.
[REDACTED]
All Responded
2018-0405 21 Dec 2018 Shropshire, Telford and Wrekin
Midlands Partnership NHS Foundation Tru…
Concerns summary (AI summary) Significant delays in IAPT counselling and an unclear, difficult-to-follow electronic record system with poorly defined risk assessment protocols raised concerns for patient safety.
Action Planned (AI summary) Midlands Partnership NHS Foundation Trust is redesigning counselling services to reduce waiting times, with completion planned within six months. The Trust is also further developing the Rio system to improve the clarity of electronic patient records, although clinical staff cannot overwrite or delete entries without the system recording it.
Paul Fairey
All Responded
2018-0399 21 Dec 2018 London Inner (South)
London Borough of Lewisham
Concerns summary (AI summary) Obscured street lighting, faded road markings, and an ineffective speed cushion created hazardous road conditions, compromising pedestrian and motorist safety.
Action Taken (AI summary) Lewisham Council arranged for the cutting back of tree foliage and remarked the northbound and southbound "SLOW" markings. The council proposed to reconstruct the speed cushions near pedestrian refuge crossing points by the end of April 2019.
Richard Whale
All Responded
2018-0404 21 Dec 2018 Manchester (South)
Department for Digital, Culture Media a… Manchester United Football Club Trafford Borough Council
Concerns summary (AI summary) Impeded exit routes and obstructed handrails due to steward placement, coupled with non-compliance with steward codes and lack of audits, compromised public safety at the football ground.
Action Planned (AI summary) Manchester United Football Club has further revised the match-day slips/trips/falls risk assessment, introduced more detailed pre-match briefings for stewards, and put in place an additional match-by-match system of proactively checking both stewards' positioning within vomitories and checking compliance by stewards with the Code of Conduct; it disputes findings of non-compliance with code of conduct. The SGSA is amending the Green Guide to include specific reference to access to handrails in the context of vomitories and the positioning of stewards and has been liaising with Trafford Metropolitan Borough Council and MUFC to ensure lessons are learned. Trafford Council has requested that the club responds to future recommendations within a specified timeframe and will include observations of the monitoring of stewarding behavior during match-day audits. The council is reviewing its policies and procedures, including an appraisal of the Coroner’s concerns.
Diane Greenslade
All Responded
2018-0401 21 Dec 2018 Gwent
Aneurin Bevan University Health Board Welsh Ambulance Services
Concerns summary (AI summary) Inadequate ambulance call categorisation without clinical assessment, failure to escalate after failed contact, and high demand compounded by hospital delays led to significant delays in medical intervention.
Action Planned (AI summary) The Health Board reports improvements in ambulance response times and highlights several initiatives to improve the timeliness of releasing crews at the hospital, including practitioners reviewing WAST calls and additional doctors in the Emergency Department. The Welsh Ambulance Services NHS Trust acknowledges concerns and has completed and continues to work on strategic and operational quality improvements in patient safety, including training of Clinical Contact Centre staff, recruitment of clinicians, and improvements to policies and collaborative working; the Trust will also undertake a concerns investigation to address whether the delay had any impact and would welcome an opportunity to meet with the family.
Maria Hryniw
All Responded
2018-0398 20 Dec 2018 Manchester (South)
Care Quality Commission Department of Health and Social Care
Concerns summary (AI summary) Lack of assessment for PEG feeding suitability/volume for an end-of-life patient, unaddressed family concerns, and poor understanding between healthcare teams regarding decision-making, created unsafe care practices.
Noted (AI summary) The CQC reviewed the facts and evidence in relation to the death and completed an inspection at the service. The nursing home was found to have achieved beacon status with the Gold Standard Framework for end of life care. The Department of Health and Social Care acknowledges the concerns raised regarding end-of-life care and outlines existing frameworks, guidance, and initiatives aimed at improving care and decision-making in this area. They expect the CQC to respond as regulator of health and adult social care.
Kirsty Walker
All Responded
2018-0396 19 Dec 2018 Surrey
Department of Health and Social Care NHS England
Concerns summary (AI summary) Prolonged delays (months) in transferring prisoners requiring secure hospital care under the Mental Health Act, far exceeding recommended timeframes, are caused by a severe shortage of available beds.
Action Planned (AI summary) NHS England is undertaking demand and capacity reviews for adult secure services, aiming to optimise capacity and throughput, with results expected in 2019/20. They are also revising prison transfer and remission guidance, and expect this to make the transfer/remission process more efficient. NHS England is undertaking service reviews across all adult high, medium and low secure services and reviewing the current prison transfer and remission guidance. A new service specification for an integrated mental health service for prisons in England is being implemented.
Henry Curtis-Williams
All Responded
2018-0397 19 Dec 2018 London (West)
Norfolk and Suffolk NHS Trust
Concerns summary (AI summary) A culture of inadequate contemporaneous note-taking, especially regarding suicidal ideation, and informal, unrecorded staff communication led to critical information being lost. Junior doctors could discharge high-risk patients without senior review.
Action Planned (AI summary) The Trust will be using the case in learning via patient safety newsletter and practice education teams. The Trust issued an internal alert to inpatient wards directing reflection on processes where information is received from differing sources.
Kurt Cochran; Leslie Rhodes; Aysha Frade; Andreea Cristea; PC Keith Palmer.
All Responded
2018-0304 19 Dec 2018 London Inner (West)
Department for Transport Home Office Metropolitan Police +5 more
Concerns summary (AI summary) A Prevention of Future Deaths report was issued to multiple authorities following the Westminster terror attack to address systemic issues related to such events.
Noted (AI summary) The Parliamentary Authorities confirm that they already plan to consider the automation of Carriage Gates and their general ease of use as part of the ongoing renewal project; and external reviewers have already been extensively involved in the New Palace Yard project, and will continue to be involved. The MPS will revise Post Instructions to relevant groups by direct emails, in hard copy and/or via electronic devices; MPS is working with MO19 and the National Police Chief’s Council to provide additional training on de-escalation techniques; and the MPS will ensure that there is appropriate input from tactical advisers at challenge panels, and the newly appointed PaDP OFC Sergeant will ensure that AFOs fully understand not only relevant changes to post instructions but also the rationale behind the changes. The BVRLA has increased counter terrorism training and guidance made available to vehicle rental and leasing firms, and routinely shares data and intelligence with police and counter terrorist authorities. The Department for Transport launched its Rental Vehicle Security Scheme in December 2018. The MCA states sufficient guidance already exists in the public domain for operating commercial vessels and leisure boats on navigable rivers and canals, referring to existing codes and training courses. The London Ambulance Service states that the Chief Coroner found no matters of concern regarding their actions, so they will not be taking any further action. TfL implemented internal changes in October 2017 to improve communication of security advice. TfL is currently reviewing the height of all its bridge parapets to identify those that are below 1m high, with high priority bridges expected to be completed by April 2019. The Home Office states the government accepts the Chief Coroner's recommendations and has taken action. The Department for Transport (DfT) launched the Rental Vehicle Security Scheme (RVSS) on 6th December 2018, and an industry led Advisory Panel was launched in January to oversee the development of the scheme.
Ruth Edwards
All Responded
2018-0395 18 Dec 2018 SouthWales Central
Cardiff and Vale University Health Board West Quay Surgery
Concerns summary (AI summary) Patient discharge after an overdose failed to include psychiatric liaison assessment, passing critical responsibility to the family. Inadequate history-taking led to underestimated risk, and insufficient GP medication reviews created an overdose risk.
Action Taken (AI summary) The practice has taken on a full-time Clinical Pharmacist to oversee repeat and acute prescribing, and patient monitoring. They achieved an NHS award for quality improvement in this area. The University Health Board conducted an internal review and will remind staff of the importance of full and diligent information taking. The matter of medication reviews has been raised with the Primary Community and Intermediate Care Clinical Board as a practice issue.
Susan Longden
All Responded
2018-0394 18 Dec 2018 Avon
NHS Digital
Concerns summary (AI summary) The NHS Pathways algorithm fails to prompt questions about recent surgery for severe abdominal pain, and NHS 111 advisors don't adequately prioritise speaking to patients directly. These systemic issues have been repeatedly raised.
Action Planned (AI summary) NHS Digital acknowledges that the question about a recent surgical procedure or operation is not specifically asked in a sub-section of their abdominal pain pathways and are reviewing how this might be included as part of a larger clinical review, which is due for completion later this year; and they do currently require that all users of NHS Pathways seek to talk directly with the patient where possible.
Jacqueline Valvona
All Responded
2018-0391 18 Dec 2018 Isle of Wight
Island Roads Isle of Wight Council
Concerns summary (AI summary) A lack of safe pedestrian crossing on a busy road near a popular pub, especially for elderly residents with mobility issues, may lead to future deaths.
Action Planned (AI summary) Island Roads will undertake a further pedestrian survey in the summer months to determine vehicle and pedestrian numbers during peak tourist season, and then assess the suitability of a new controlled crossing. The Isle of Wight Council instructed Island Roads to undertake a feasibility study and design for a pedestrian controlled crossing and will undertake a further assessment in the summer to determine whether a new crossing should be considered.
John Duckenfield
All Responded
2018-0389 18 Dec 2018 South Yorkshire (West)
Brancaster Care
Concerns summary (AI summary) Care home staff dishonesty regarding patient observations and GP calls, coupled with inaccurate records, indicated serious failures. Management surprisingly deemed the care reasonable despite these issues.
Action Taken (AI summary) The care home revised its policy on observations and record keeping, trained all registered nurses in January 2019, issued them with the new procedure, and implemented monthly audit checks on care records. Nurse Bogdan completed an observations training module on National Early Warning Score (NEWS2) on 17 January 2019.
Bertram Crawford
All Responded
2020-0130 17 Dec 2018 Avon
Suspension Bridge Trustees
Concerns summary (AI summary) A dangerous cluster of student deaths from the bridge, including three this year and four in two years, raises serious concerns about safety at this historical site.
Action Planned (AI summary) The Trust plans to extend the height of the parapet anti-climb fencing over the span and build a walkway beneath each of the buttresses, requiring planning permission and compliance with legislation.
Agnes Lambert
All Responded
2018-0410 17 Dec 2018 London Inner (North)
Camden & Islington NHS Trust
Concerns summary (AI summary) Senior staff failed to ensure a nurse's ward transfer despite patient fixation concerns, leading to an incident. The trust also caused distress by taking an unacceptably long four months for a disciplinary investigation.
Action Planned (AI summary) The Trust is rolling out 'vital conversations' training for managers and reviewing its disciplinary policy to include clearer criteria for investigations. A specially-trained staff member will review cases to challenge whether a formal hearing is required, and the refreshed policy is expected to be complete in March 2019.
Edward Farmer
All Responded
2018-0390 12 Dec 2018 Newcastle upon Tyne
Department for Education
Concerns summary (AI summary) A national campaign is needed to highlight the inherent risks of rapid alcohol consumption and initiation events, focusing on identifying at-risk individuals and the importance of timely medical intervention.
Action Planned (AI summary) Following a roundtable event, Universities UK and Newcastle University published guidance to raise awareness of the dangers of initiations and excessive alcohol consumption among students. Public Health England is engaged in several actions targeted at young people about the dangers of excessive alcohol consumption. Newcastle University and the Students' Union have undertaken several actions, including enhanced training for student leaders, revised guidance, increased communications and awareness campaigns, and closer collaboration between university departments and the Students’ Union, with plans for continued monitoring and embedding of these practices. The Department for Education highlights the publication of comprehensive guidance by Universities UK and Newcastle University, "Initiations at UK Universities", which addresses the risks of initiations and excessive alcohol consumption among students. The guidance includes recommendations on staff training, disciplinary processes, reporting systems, and awareness raising. The Department of Health and Social Care will work with government colleagues and other health sector bodies to determine the best course of action regarding the risks of alcohol consumption. The Secretary of State for Education has deferred a response until the department has worked with colleagues in the health and education sectors on designing measures to raise awareness of the risks of alcohol consumption and initiation events. NUS plans to convene a meeting with the Home Office, Department for Education, Public Health England, Universities UK, and the Office for Students before the end of March 2019 to explore collaborative work on responsible alcohol consumption, potentially scaling up the Alcohol Impact program.
Benjamin Williamson
All Responded
2018-0384 12 Dec 2018 Cornwall and Isles of Scilly
Addaction Kernow Clinical Commissioning Group
Concerns summary (AI summary) The CMHT repeatedly discharged a patient with co-occurring mental health and alcohol issues, while Addaction failed to communicate with his GP or address consent for information sharing, creating a significant care gap.
Action Planned (AI summary) Addaction has reviewed and improved how they record confidentiality and consent reviews. They will provide the Health Centre with client numbers, have a designated worker attend practice multi-disciplinary team meetings with access to SystemOne, and inform GPs earlier about plans to cease structured treatment where consent exists. NHS Kernow is working with partner agencies to implement a multi-agency strategy, including developing a dynamic risk register for individuals with dual diagnosis, with priority given to immediate actions. Contract requirements for new contracts commencing April 2019 are being reviewed to strengthen monitoring of engagement with the implementation plan.
Neil Swaisland
All Responded
2018-0385 12 Dec 2018 Milton Keynes
Milton Keynes Clinical Commissioning Gr… Milton Keynes Council
Concerns summary (AI summary) The withdrawal of funding for MIND's counselling services by the Council and CCG risks future deaths from self-harm and suicide among vulnerable individuals.
Noted (AI summary) Milton Keynes Council has a contract for counselling services in place with MIND, which will be maintained until April 2019 whilst MIND develop additional funding opportunities for their services. Milton Keynes CCG has invested year on year into Improving Access to Psychological Therapies (IAPT) service provision and invested in a Primary Care Plus (PCP) service working with general practice to provide access to specialist support for people with serious mental illness and increasing mild and moderate need in primary care.
Rowan Lloyd
All Responded
2018-0380 11 Dec 2018 Dorset
Dorset Highways Department
Concerns summary (AI summary) A busy road junction, frequently used by school children, lacks safe pedestrian crossings, cycle lanes, or barriers, leading to obscured views and high risk for pedestrians and cyclists.
Action Taken (AI summary) Dorset Council completed the proposed hatched lining on footways on the A354 approaches to signals, and a pre-feasibility study of the signalled junction between Portland Road, Merley Road and Langton Avenue has been completed. A redundant lighting column on Merley Road is hoping to be completed later this month.
Paliben Dullabh
All Responded
11 Dec 2018 London Inner (North)
Homerton Healthcare NHS Foundation Trust
Concerns summary (AI summary) The hospital lacks arrangements for obtaining out-of-hours radiology reports for X-rays, unlike its provision for CT and MRI scans.
1 response from paliben dullabh
Christopher McGuffie
All Responded
2018-0386 10 Dec 2018 County Durham and Darlington
Northern Rail Limited
Concerns summary (AI summary) Railway stations lack immediate and effective alert systems for detecting and reporting persons on the line.
Action Planned (AI summary) Arriva Rail North is developing a campaign using various media, providing bespoke training for customer service controllers and are looking to bring forward the planned installation of CCTV at Chester le Street station.
Veronica Gregory
All Responded
2018-0377 6 Dec 2018 Manchester (City)
Zinnia Healthcare Limited
Concerns summary (AI summary) Care plans were inadequate, lacked specific risk issues, and were not appropriately reviewed or reassessed, either after incidents or as routine practice.
Action Taken (AI summary) Care plans now incorporate specific risk issues like falls, with monthly reviews and audits. Staff have been retrained and reminded to record incidents, and a new qualified nurse has been employed as Manager since February 2018.
Sylvia Mitchell
All Responded
2018-0383 5 Dec 2018 Black Country
Oaks Medical Centre Sandwell and West Birmingham NHS Trust
Concerns summary (AI summary) Inadequate communication between the Trust and GP regarding the urgent removal of a pessary, and insufficient follow-up for pessary use, led to heightened infection risks.
Noted (AI summary) Every person attending for pessary insertion now receives an information leaflet. Processes have been amended to tighten follow up, including letters and offering a further appointment if there is no response. Patients who have missed follow-ups are being recalled for review. The GP provides a summary of the patient's medical history and care, noting cancelled appointments and home visits. The hospital acknowledges the patient cancelled her appointment and asks the GP to inform them when she is ready to reschedule.