2022

PFD Reports
Reports: 385 Areas: 67

78% response rate (above 63% average).

385 results
Cristofaro Priolo
All Responded
2022-0139 11 May 2022 Inner North London
BUPA Care Services and Highgate Care Ho…
Concerns summary (AI summary) Improper food preparation, unassessed feeding techniques, and inadequate staff training in choking first aid and CPR led to unsafe feeding practices and a failure to recognise and respond to cardiac arrest.
Action Taken (AI summary) Following the incident, The Highgate Care Home investigated and revisited the investigation, and introduced measures including using smaller cutlery, ensuring residents are sitting upright whilst eating, reviewing menus with Speech and Language Therapists, and reviewing choking training.
Cynthia Finlay
Historic (No Identified Response)
2022-0138 11 May 2022 Surrey
NHS England Royal College of Psychiatrists
Concerns summary (AI summary) There is no protocol for safeguarding at-risk individuals who are alone in the community while awaiting Mental Health Act assessments.
Freda Lennox
All Responded
2022-0137 10 May 2022 Surrey
St Peter’s Hospital
Concerns summary (AI summary) Inadequate pre-operative assessment stemmed from uncompleted tests, poor information sharing between consultants, and a lack of funding and resources for a dedicated high-risk anaesthetic clinic.
Action Taken (AI summary) The Trust has appointed an anaesthetic lead for high-risk anaesthetic patient pathways and expanded services for high-risk patients, with four dedicated high-risk anaesthetic pre-assessment clinics per week; it introduced an electronic patient record system with a specific pathway for referral into the high-risk clinic.
Raymond Griffiths
All Responded
2022-0135 9 May 2022 Inner West London
NHS England St George’s Hospital
Concerns summary (AI summary) The inquest was prompted by a review identifying that failures in care probably contributed to the patient's death following cardiac surgery.
Disputed (AI summary) The Trust details actions taken to improve patient safety in cardiac surgery, including addressing staffing, governance, and collaborative working, and states the transition from restrictions to unrestricted working has been managed safely. Restrictions in cardiac surgery, removal of trainees and the fall in patient referrals did not create an increased risk of death to patients. NHS England provides a detailed response regarding cardiac services at St George's, defending the Independent Mortality Review and its findings, and asserting that it contributed to improvements in patient safety; it expresses concern that the PFD could hinder service restoration and public confidence.
Michael Williams
Partially Responded
2022-0134 9 May 2022 North Wales (East & Central)
Hollybush House, Green Lane, Bangor on … Wrexham County Borough Council
Concerns summary (AI summary) Obstructed visibility from a hedge at a road junction (Green Lane onto A525) creates an ongoing risk of future vehicle collisions and potential loss of life.
Action Planned (AI summary) The council will cut back a hedge bordering the A525 and Hollybush House and speak to the new owner about future maintenance. They also intend to make Green Lane one-way to prevent vehicles exiting onto the A525 where visibility is limited, with residents' support.
Trevor Reynolds
Partially Responded
2022-0132 6 May 2022 North Wales (East and Central)
Betsi Cadwaladr University Health Board Ysbyty Gwynedd
Concerns summary (AI summary) The health board experienced significant delays in fully implementing a new Standard Operating Procedure for irregular scan reports and auditing its effectiveness, allowing known patient risks to continue.
Action Taken (AI summary) The Health Board has made all oncology and haematology staff aware of the SOP for escalating urgent radiology results and added it to the induction checklist and secretarial meetings. Audits show improved compliance with the SOP after training, and monthly audits will continue. New leadership roles and an electronic audit system are also being implemented.
Keith Holmes
All Responded
2022-0271 5 May 2022 Black Country
P3 Charity
Concerns summary (AI summary) Unmaintained electrical equipment during the COVID-19 pandemic increased fire risks, exacerbated by a failure to reassess these dangers and a lack of contingency planning for future lockdown scenarios.
Noted (AI summary) The organisation states that it had received public health advice about how to manage the pandemic and balanced obligations to licensees and employees, and maintenance staff were not put on furlough because of income streams. It has undertaken PAT tests and the organisation will be guided by advice received from several agencies including Public Health England and the Fire and Rescue Service to determine its plan on managing any increased risks posed by the absence of PAT testing.
Kate Hedges
All Responded
2022-0130 3 May 2022 Manchester South
Department of Health and Social Care Greater Manchester Mental Health NHS Fo…
Concerns summary (AI summary) Disparate record-keeping systems prevent comprehensive risk assessments, safeguarding policies were not followed, and mental health service design lacks sufficient trauma-informed care.
Action Planned (AI summary) The Trust highlights that all staff are trained in the use of PARIS. A business case is progressing to split Bronte Ward into two smaller single sex wards. It also describes work being done on a trust-wide approach to improving knowledge of trauma-informed care, including a co-produced statement of intent, harmonizing training, and creating a resource hub. The Department notes actions the GMMH Trust is taking, including participation in a sexual safety collaborative and improvements to trauma-informed care. They also mention national initiatives such as investments in mental health estate improvements, dormitory replacements, and new models of integrated community mental health care.
Susan Carling
All Responded
2022-0147 28 Apr 2022 Avon
Royal College of GPs, British Medical A…
Concerns summary (AI summary) High suicide rates among health service professionals require broader attention and action beyond existing support to prevent future deaths in this vulnerable professional group.
Noted (AI summary) The Department highlights resources such as Practitioner Health for healthcare workers and mentions national efforts to prevent suicide, including the cross-government strategy and investments in local prevention plans and bereavement services. They also reference the wellbeing support offer for healthcare staff and mental health hubs. The RCGP acknowledges the issue of suicide among health professionals and details the support and resources available, including Practitioner Health, The Doctors' Support Network, HHP Wales and the Sick Doctors Trust. They also collaborate with other stakeholders and are piloting a project supporting teams affected by sudden bereavement.
Laura Medcalf
All Responded
2022-0128 28 Apr 2022 Manchester South
Department of Health and Social Care
Concerns summary (AI summary) National shortages of mental health beds led to acute hospital detentions, while significant staffing challenges impacted ward operations, exacerbated by COVID-19's effects on mental health.
Action Taken (AI summary) The Department states that GMMH undertook a Root Cause Analysis which did not reveal a shortage of beds as a contributory factor, but patient flow continues to be a main priority. In addition, the Department is investing £150 million for significant improvements in the mental health estate over the course of the Spending Review (2021).
Vilem Bock
All Responded
2022-0127 28 Apr 2022 Manchester South
NHS England
Concerns summary (AI summary) While the Trust improved interpreter identification locally, a lack of national protocols means language barriers could still prevent patients in other Trusts from accessing necessary care.
Action Taken (AI summary) NHS England states that there is a national protocol for Trusts to access translation services, and that the Tameside and Glossop Integrated Care Foundation Trust has taken actions including reflective discussions with staff, including interpretation services in audits, and assigning the booking clerk to oversee translator bookings. All reports received are discussed by the Regulation 28 Working Group to ensure that key learnings are shared across the NHS.
Raphael Gill
All Responded
2022-0131 27 Apr 2022 South London
London Ambulance Services NHS Trust
Concerns summary (AI summary) Ambulance crew lacked awareness that seizures combined with cocaine were a medical emergency, resulting in delayed blue-light transport and appropriate treatment due to misjudged urgency.
Action Planned (AI summary) The LAS will produce an internal clinical refresher for frontline clinicians regarding the risks associated with cocaine use and 'red flag' presentations, planned for publication in early Autumn 2022; they will also review internal guidance to make it more accessible and provide examples of when a paramedic should directly attend to a patient.
Natasha Adams
All Responded
2022-0124 27 Apr 2022 Birmingham and Solihull
Birmingham and Solihull Mental Health F…
Concerns summary (AI summary) A patient's care level was downgraded without adhering to policy, and a crucial audit to ensure compliance for other patients is facing significant, unacceptable delays.
Action Taken (AI summary) The Trust completed an audit of compliance against the Care Programme Approach (CPA) on 12 May 2022, finding that 80% of patients reviewed had received a formal CPA review.
Ashleigh Timms
All Responded
2022-0123 26 Apr 2022 East London
British Standards Institution London Fire Brigade National Fire Chiefs’ Council +1 more
Concerns summary (AI summary) Fire safety failures included incompetent staff, non-compliant fire alarms without automatic emergency service links, unfit policies, flawed audits, and dangerous keypad locks on exit doors.
Action Planned (AI summary) The LFB plans to conduct a regulatory audit of the premises, issue a clarification of LFB policy on vetting of fire safety audits, conduct a full review of training material for vulnerable sleeping risk premises and develop refreshed CPD, apply the new national scheme for third-party accreditation of fire safety inspecting officers, review guidance on portable electric fan heaters, highlight the issue to housing providers, and continue to press for guidance on fitting of digital keypads. The NFCC will report the coroner's concerns to BSI committees (FSH12 and FSH14) to encourage debate and petition for positive outcomes, and will continue to work with the Home Office to ensure the matter of Concern is suitably addressed in any Guidance revision. Sequence Care has revised its competency checklist, re-assessed staff against it, arranged additional training sessions and updated fire alarms in homes to link to an Alarm Receiving Centre (ARC); ARC links at two homes will be completed by 24 June 2022. BSI's committee FSH/12 will pass on concerns to technical committee FSH/14 and sub-committee FSH/12/1, who will consider the issues and update progress in due course; the sub-committee FSH/12/4 may consider the issue of electronic locking as part of a forthcoming amendment to BS 7273-4.
Edward Capovila
All Responded
2022-0125 25 Apr 2022 County of Cumbria
Medicines and Healthcare products Regul…
Concerns summary (AI summary) Insufficient information regarding unusual methods of fentanyl misuse poses a significant risk of future deaths due to its potential for varied abuse.
Action Taken (AI summary) The MHRA issued a drug safety bulletin in 2014 warning of overdose risk with fentanyl patches exposed to heat. In 2019, they reviewed benefits/risks and made recommendations for regulatory action, including updated warnings about addiction in product information and a Drug Safety Update article. The product information for all licensed codeine medicines is being updated.
Millie-Rae Needham
Historic (No Identified Response)
2022-0122 25 Apr 2022 South Yorkshire (West District)
Sheffield Teaching Hospitals NHS Founda…
Concerns summary (AI summary) The report identifies concerns that a midwife was talked out of seeking support for an episiotomy, leading to delays and inadequate monitoring, and that there was a lack of discussion with the patient about birthing options prior to labour.
Kathryn Millard
All Responded
2022-0121 25 Apr 2022 Mid Kent and Medway
Medway NHS Foundation Trust
Concerns summary (AI summary) Critical treatment plans were undocumented and unimplemented, nursing staff were unaware of key medical directives, and unidentified staff failed to record patient reviews despite deterioration concerns.
Action Taken (AI summary) The Orthopaedic team discussed the outcome of the Serious Incident Investigation report at the junior doctor’s grand round, and medical doctors have been reminded of effective healthcare record keeping. Nursing staff have received training towards routine anti-embolic stocking application. The trust has shared the outcome of the SI investigation, changed the ward-based structure to team-based, ensured good record keeping, and provided nursing training towards routine TED application. Documentation on EPR was audited in January 2022.
Cassian Curry
All Responded
2022-0120 25 Apr 2022 South Yorkshire (West District)
Sheffield Teaching Hospitals NHS Founda…
Concerns summary (AI summary) Parents were not informed of a critical consultant plan for a central line review. Concerns also include a lack of consideration for national form suitability and how regional support is accessed for highly vulnerable babies.
Action Taken (AI summary) The Trust is working with the South Yorkshire Neonatal Operational Development Network to deliver a network-wide action plan for increased family involvement in neonatal care, and the updated umbilical line insertion checklist now includes a specific entry requirement for informing parents if the catheter is in a suboptimal position.
Zoe Zaremba
All Responded
2022-0117 25 Apr 2022 North Yorkshire and York including North Yorkshire Western District
Minister of State for Care and Mental H… NHS England & NHS Improvement North Yorkshire Clinical Commissioning … +1 more
Concerns summary (AI summary) Autism was misunderstood, leading to misdiagnosis and inappropriate treatment. Underdeveloped services lacked person-centred care, specialist therapy, and effective inter-provider communication, increasing suicide risk for autistic individuals.
Action Planned (AI summary) The Trust has consulted patients, carers, staff, and external partners to co-create a more inclusive and collaborative service, appointed 2 Lived Experience Directors to the executive team, is expanding peer support worker numbers, and adopting nationally recommended changes to care planning using the DIALOG model. The Trust has begun to examine the records of 134 patients with both an Autism marker and a diagnosis of EUPD, to understand the rationale and validity of the diagnoses, how it has been shared, and whether it has been withdrawn, with engagement from clinical teams. The CCG/ICB is working on a series of learning events with TEWV and service users and is considering how services ought to be commissioned and delivered moving forwards, whilst also looking at more immediate and interim arrangements based on the findings in the regulation 28 notice. NHS England highlights several initiatives including funding to improve autism diagnostic pathways, work to reduce restrictive practice and seclusion, C(E)TRs for autism diagnosis removal, and development of a sensory assessment tool and resource pack for health Trusts and Integrated Care Systems (ICSs). Registered providers are required to ensure their staff receive specific training on learning disability and autism appropriate to their role, from 1 July 2022. NHS England is investing £1.5 million into the development and trialling of autism training for staff working in adult inpatient mental health settings by March 2023.
John Murphy
All Responded
2022-0126 22 Apr 2022 Manchester South
Department of Health and Social Care
Concerns summary (AI summary) Persistent paramedic response delays are caused by ambulance staff and vehicle shortages, compounded by A&E department pressures preventing timely ambulance clearance.
Action Taken (AI summary) The North West Ambulance Service (NWAS) and NHS England developed a 6-point winter improvement plan. NHS England has allocated £150 million of additional system funding for ambulance service pressures in 2022/23 and a £50 million national investment across NHS 111 in England for 2022/23.
Matthew Caseby
All Responded
2022-0116 22 Apr 2022 Birmingham and Solihull
Department of Health and Social Care Priory Group
Concerns summary (AI summary) Poor record-keeping accuracy, failure to update risk assessments, and inadequate serious incident investigations contribute to an unsafe environment with an insecure courtyard fence and ligature risks. National perimeter fence guidelines are lacking.
Action Planned (AI summary) The Department of Health and Social Care will collect data on ward perimeters and review the evidence base and patient and family feedback regarding national guidelines for perimeter fences and security in acute mental health unit outside areas. The Priory Hospital Woodbourne issued bulletins on record keeping and shift handovers, is installing software to enable daily data transfer from handover sheets to electronic records, excavated the Beech ward courtyard to eliminate banking adjacent to the fence, and upgraded the CCTV system to ensure full visibility.
Thomas Hoskin
Historic (No Identified Response)
2022-0115 22 Apr 2022 West London
National Institute for Health and Care …
Concerns summary (AI summary) There is a critical lack of specific guidelines for the optimal management of fatal fetal infection, leaving clinicians without assistance in situations like circulatory collapse at birth.
Sebastian Nottage
All Responded
2022-0289 19 Apr 2022 Surrey
Surrey and Sussex Healthcare NHS Trust
Concerns summary (AI summary) There is a lack of clear guidance and training regarding the timely completion and accurate information gathering for the "Seven-day short stay booklet for admission/discharge."
Action Taken (AI summary) Surrey and Sussex Healthcare NHS Trust has developed an updated training package to ensure ward staff complete patient documentation. Training sessions are being arranged.
Richard Scott-Powell
All Responded
2022-0114 19 Apr 2022 Surrey
Holy Cross Hospital
Concerns summary (AI summary) Critical NEWS2 scores and abnormal vital signs were not escalated, vital signs were inconsistently recorded or vaguely noted as "okay," indicating a lack of clear policies and training for observation management.
Action Planned (AI summary) Holy Cross Hospital has written a policy on ‘Managing a Deteriorating Patient’, including a decision tree for monitoring and escalation, with staff training to follow. They are also implementing an Electronic Patient Record System in the second half of 2022/23.
Gemma Ingham
Historic (No Identified Response)
2022-0113 19 Apr 2022 Manchester City
GMMH NHS Trust
Concerns summary (AI summary) Inadequate clinical record keeping, incomplete risk assessments, and a flawed discharge decision for a vulnerable patient lacking appropriate community support and clinical rationale.