2023
PFD Reports
Reports: 552
Areas: 65
85% response rate (above 63% average).
Sheila Johnson
All Responded
2023-0319
6 Sep 2023
Lincolnshire
Phoenix Care Centre
Concerns summary (AI summary)
Inadequate falls prevention policy, unlocked doors, unlit common areas, missing signage, and insufficient nightly observations created an unsafe environment.
Action Planned
(AI summary)
The care home manager will personalise existing generic policies. The care home manager will personalise existing generic policies.
Talia Phillips
All Responded
2023-0318
4 Sep 2023
Cornwall and the Isles of Scilly
British National Formulary
National Institute for Health and Care …
Concerns summary (AI summary)
Fluoxetine prescribing guidance lacks recommendations for routine blood level testing, even with symptoms like palpitations, potentially missing chronically high levels and warranting review.
Noted
(AI summary)
NICE has made recommendations on the use of antidepressants in their guidelines on the treatment of anxiety and published guidance on safe prescribing of antidepressants, but considers that the MHRA would be best placed to address concerns regarding monitoring requirements. MHRA reviewed available evidence from the fluoxetine Summary of Product Characteristics, data from the UK Yellow Card Scheme, literature and the advice of their Expert Advisory Group and determined that routine blood level monitoring of antidepressants for all patients on treatment is not advised, although may be helpful in certain circumstances.
Emma Morrissey
All Responded
2023-0317
4 Sep 2023
Cheshire
Regenesis Health Travel Limited
Concerns summary (AI summary)
Health tourism company failed to adequately assess patient fitness for surgery abroad, using unclear pre-assessment questions. There was no investigation into the operating table death, and embalming and medical reporting were inadequate.
Action Planned
(AI summary)
The Department of Health and Social Care is investigating global medical tourism, consulting with stakeholders, and planning a visit to Türkiye to discuss regulatory frameworks and patient protections. They will also lobby Turkish authorities on embalming standards and consider how to better communicate risks to those considering medical treatment abroad.
Stephen Ratclife
All Responded
2023-0492
1 Sep 2023
Manchester North
Greater Manchester Integrated Care Part…
Concerns summary (AI summary)
The absence of a specialist service for GPs to refer patients with difficult venous access for blood tests led to a missed diabetes diagnosis.
Action Planned
(AI summary)
Greater Manchester Integrated Care Board will present learning from a check and challenge exercise to the Greater Manchester System Quality Group in January 2024 and follow up in July 2024. They will also cascade shared learning to professionals through relevant governance and learning forums.
Gerard Murray
All Responded
2023-0391
1 Sep 2023
Nottinghamshire
Nottinghamshire Healthcare NHS Foundati…
Concerns summary (AI summary)
Inadequate risk assessment and management, poor monitoring of unescorted leave, lack of family involvement in care, and limited staff awareness of ligature risks compromised patient safety.
Action Taken
(AI summary)
Following the death of Mr. Murray, the Nottinghamshire Healthcare NHS Foundation Trust has taken several actions including updating the ward round template to document risk assessments, providing additional training to all qualified staff and MDT members at Sherwood Oaks, and procuring Storm Skills Training package for inpatient services.
Harold Pedley
All Responded
2023-0316
1 Sep 2023
Blackpool & Fylde
Department of Health and Social Care
Lancashire and South Cumbria Integrated…
Concerns summary (AI summary)
Emergency department pressures at OPEL 4 led to extensive triage delays and patient deaths, compounded by GPs not providing a realistic picture of waiting times.
Action Taken
(AI summary)
Lancashire and South Cumbria Integrated Care Board outlines actions taken by Blackpool Victoria Hospital, including revised communication protocols, staff training on triage and escalation, and direct GP referrals. They also detail how the ICB Primary Care Team is involved in communications with General Practices. DHSC acknowledges concerns about A&E wait times and refers to NHS England's 'Delivery plan for recovering urgent and emergency care services' which includes a target to improve A&E wait times. They cite dedicated funding to increase staffed hospital beds and improvements in performance at Blackpool Teaching Hospitals NHS Foundation Trust.
Donna Levy
All Responded
2023-0315
31 Aug 2023
East London
Department of Health and Social Care
London Borough of Redbridge Council
North East London Foundation Trust
Concerns summary (AI summary)
Domiciliary care failed to address severe self-neglect, with no formal Mental Capacity Act assessment or mental health referral despite obvious deterioration. The Trust's flawed investigation decision overlooked wider health problems.
Action Taken
(AI summary)
North East London Foundation Trust outlines actions taken including increasing nursing capacity, holding weekly multidisciplinary Complex Case discussion meetings, updating the risk escalation process, and providing relevant training for health and social care staff. They also mention making the completion of mental capacity assessments in complex cases mandatory and introducing a new Patient Safety Incident Response Framework. DHSC acknowledges concerns and references the North East London Foundation Trust's response outlining actions to improve patient safety and quality of care. The Care Quality Commission is also keeping the incident under review with the Trust. They also mention the Safe Care at Home Review and its recommendations.
Nicholas Ledger
All Responded
2023-0314
31 Aug 2023
Inner North London
College of Policing
Metropolitan Police Service
Concerns summary (AI summary)
The report refers to evidence from the investigating officer and an investigator from the Metropolitan Police’s Directorate of Professional Standards.
Action Planned
(AI summary)
The Metropolitan Police Service plans to implement a new policy by April 2024 requiring a risk assessment to be completed by the OIC no earlier than fourteen days prior to issuing the PCR for suspects charged with a recordable offence. This assessment will be supervised by line management and form part of the PCR process. The College of Policing outlines that updated statutory guidance, e-learning, and knowledge products have been released regarding pre-charge bail, and specific guidance on safeguarding those subject to RUI has been issued. It also highlights existing guidance on risk assessments for those released from custody, and custody training aimed at reducing the risks of post detention suicides.
Allison Aules
All Responded
2023-0313
30 Aug 2023
East London
Department of Health and Social Care
NHS England
Royal College of Psychiatrists
Concerns summary (AI summary)
Under-resourced and underfunded CAMHS services, coupled with a lack of consultant leadership, led to significant delays in mental health assessments for children, despite rapidly increasing demand.
Noted
(AI summary)
NHS England is increasing access to CYPMH services, with 702,000 children and young people receiving support in the 12 months to June 2023 and a 46% increase in the CYPMH workforce since the start of the LTP. They will also ensure regional leadership are aware of the report's findings and the Regulation 28 Working Group will discuss all reports received. NELFT will implement the Oxford Centre for Suicide Research’s model of risk formulation and co-produce safety plans with clients and families, including training and system changes to support the roll out. NHS North East London is developing a business case for additional CAMHS funding, including proposals for seven-day/evening working and face-to-face initial assessments. They are also reviewing the current clinical model and participating in transformation work via their Mental Health, Learning Disability and Autism Collaborative. The Department of Health and Social Care acknowledges concerns about CAMHS resourcing and highlights increased spending on mental health services and workforce development initiatives, including training programmes and a new suicide prevention strategy.
Mizanur Rahman
All Responded
2023-0306
29 Aug 2023
Inner North London
Product Safety and Standards
Concerns summary (AI summary)
A lack of British or European safety standards for lithium-ion e-bike batteries and chargers allows unsafe products to be sold and mixed, causing fires, thermal runaway, and multiple deaths.
Action Taken
(AI summary)
The Office for Product Safety and Standards has engaged with the London Fire Brigade and Tower Hamlets Trading Standards, established a multi-disciplinary safety study, commissioned research into battery safety, and published consumer information on safe e-bike practices.
Miss C
Historic (No Identified Response)
2023-0309
25 Aug 2023
Northamptonshire
Northampton General Hospital Trust
Resuscitation Council UK
Concerns summary (AI summary)
The hospital's policy regarding the out-of-hours availability of Resuscitation Officers requires review to ensure timely emergency response.
Christopher Locke
All Responded
2023-0310
24 Aug 2023
Swansea Neath Port Talbot
JD Wetherspoon PLC
Concerns summary (AI summary)
Pub staff lack CPR training, leaving them unable to provide lifesaving treatment in emergencies, especially given the increased risk of injuries and potentially impaired bystanders in such environments.
Noted
(AI summary)
JD Wetherspoon expresses condolences but states they will not change their policy of relying on emergency services for medical care, rather than providing CPR training to staff, citing advice from their Primary Authority.
Jonathan Mann and Margaret Costa
Historic (No Identified Response)
2023-0307
24 Aug 2023
Somerset
Civil Aviation Authority
Military Aviation Authority
Concerns summary (AI summary)
Critical information about pilot capabilities, aircraft equipment, and diversion airport weather was not requested or shared, leading to poor communication and inadequate assistance for a pilot in distress.
Gordon Rodger
All Responded
2023-0292
24 Aug 2023
Cumbria
National Rail Infrastructure Limited
Concerns summary (AI summary)
Network Rail declined to install anti-trespass measures at Askam station, despite unusual accessibility points near a golf club, raising concerns about easy access for individuals intending self-harm.
Disputed
(AI summary)
Network Rail expresses condolences but states that boundary fencing in the area inspected meets required standards and no further action is needed regarding boundary integrity. They highlight their work with industry partners and charities to manage rail suicide risks.
Lawson Bond
All Responded
2023-0335Deceased
22 Aug 2023
Worcestershire
Wychavon District Council
Concerns summary (AI summary)
Worcestershire Regulatory Services' lack of proactive monitoring for unlicensed dog breeders on websites allows unscrupulous sellers to operate undetected, increasing the risk of dangerous puppies being sold to the public.
Action Planned
(AI summary)
Wychavon District Council will undertake continuous, business-as-usual intelligence gathering for a minimum of 12 months, covering a larger number of key selling sites and including searches for approximately 65 breeds classed as "large" by the Kennel Club.
Audrey King
All Responded
2023-0312
22 Aug 2023
Cornwall and the Isles of Scilly
Royal Cornwall Hospital Trust
Concerns summary (AI summary)
Inconsistent record-keeping, a faulty process for cross-referencing digital and handwritten notes, and a lack of alerts for reviewing suspended medications pose significant risks in patient care.
Action Planned
(AI summary)
Royal Cornwall Hospitals NHS Trust will run Snapcoms about the importance of checking ePMA along with written entries which will be aimed all staff working within the Trust. They are also working with specialties to look at record-keeping policies.
Jacqueline Smith
Partially Responded
2023-0304
21 Aug 2023
West London
Central and North West London Mental He…
Forward Trust
Hillingdon Council
Concerns summary (AI summary)
Inadequate staff training for complex hoarding cases, failure to conduct necessary safety assessments, and a flawed council support process focused on enforcement, left a vulnerable tenant without effective assistance.
Action Taken
(AI summary)
The London Borough of Hillingdon has implemented a Hoarding Panel with representatives from various teams, provides training to officers to recognize and support residents that hoard, and refers complex cases to MARAC while avoiding enforcement action.
David Celino
All Responded
2023-0303
21 Aug 2023
West Yorkshire (Eastern)
Department for Culture, Media and Sport
Festival Republic
Home Office
+2 more
Concerns summary (AI summary)
Lack of accurate attendance data for under-18s at festivals, no national oversight of drug casualties, and inadequate staff training for identifying drug reactions contribute to preventable deaths.
Noted
(AI summary)
Leeds City Council, via its Licensing Committee, detailed enhancements made by Festival Republic for the 2023 Leeds Festival, including improved security and stewarding, SIA-accreditation checks on security staff, enhanced staff manuals, daily briefings, and new AIR Hubs. Arrest data analysis suggests Festival Republic's drug security strategy was effective, with increased arrests and drug-related arrests in 2023. Festival Republic implemented improvements for Leeds Festival 2023, including enhanced security at gates, search operations, presence of dogs, visible messaging, and covert operations. They addressed medical facilities concerns by improving the Forward Operating Base, triage processes, ambulance resourcing, and welfare support. They also plan to consider further improvements for the 2024 festival. Festival Republic provides updated arrest statistics from West Yorkshire Police regarding drug offenses at an event. West Yorkshire Police increased measures to combat drug supply at the 2023 Leeds Festival, including a dedicated intelligence researcher, liaison with other festivals, robust searches at ingress points, increased use of drug dogs, covert operations, and a WYP officer stationed in the Festival Republic Control Room, resulting in more arrests. They will also ensure a dedicated detective inspector attends the hospital with the ill person in future. The Home Office highlights government efforts to tackle illegal drugs through police action, reducing demand, and improving treatment. It notes that organisations wishing to deliver back-of-house drug checking facilities at festivals can apply for a license.
Devon Turner
All Responded
2023-0353
18 Aug 2023
Berkshire
Berkshire Integrated Care Board
Medication and Healthcare Products Regu…
Medtronic
+2 more
Concerns summary (AI summary)
Unreliable and difficult-to-use home SATS machines, coupled with inadequate parent training on specific models, created a false sense of security and failed to alert parents to critical oxygen drops.
Disputed
(AI summary)
Medtronic believes the PM100N device was functioning appropriately, accurately recording data, and suitable for home use, so no modification or change is required. NHS England shared the report with patient safety and children & young people's teams and is in contact with the MHRA regarding the concerns raised about the SATS machine. Regional colleagues are engaging with Berkshire Integrated Care Board (ICB) to ensure learnings are acted upon. Buckinghamshire Oxfordshire and Berkshire West ICB held a Joint Agency Response meeting and a Child Death Review meeting with partner organisations and sought clarification from Berkshire Healthcare NHS Foundation Trust regarding the equipment provided. Berkshire Healthcare NHS Foundation Trust confirms that all equipment supplied to Devon had been checked by the CCN before allocation, all were within their service dates and had been serviced annually as per manufacturers guidelines.
Louis Thorold
All Responded
2023-0311
18 Aug 2023
Cambridgeshire and Peterborough
Cambridge County Council
Department for Transport
Concerns summary (AI summary)
The self-certification process for driving licence renewal for drivers aged 70+, without independent medical scrutiny, risks allowing individuals with undiagnosed conditions like dementia to continue driving.
Action Planned
(AI summary)
Cambridgeshire County Council implemented a reduced speed limit of 40mph and improvements including a pedestrian crossing and enhanced walking/cycling provision on the A10. The County Council and the Cambridgeshire and Peterborough Combined Authority are developing an Outline Business Case to implement strategic enhancements of the A10 corridor, with route safety as a key consideration; due to report in Summer 2024. The Department for Transport acknowledges the concerns about drivers over 70 and notes that drivers must self-declare medical conditions. The DVLA recently published a Call for Evidence on driver licensing for people with medical conditions, with the results currently being analyzed. RoSPA has developed an older drivers website with information and advice.
William Nichols
All Responded
2023-0308
18 Aug 2023
Gateshead and South Tyneside
Gateshead Health NHS Foundation Trust
Newcastle Upon Tyne Hospitals NHS Found…
Concerns summary (AI summary)
Inconsistent understanding between hospital and community teams, inadequate patient discharge advice, and poor communication/record-keeping for post-vascular surgery complications risked catastrophic deep patch infection.
Action Taken
(AI summary)
Newcastle Upon Tyne Hospitals NHS Foundation Trust provides patients with a Femoral Endarterectomy Patient Information Leaflet pre-admission and post-discharge, including contact points. They have also implemented changes following a Serious Incident Investigation to ensure documented advice is provided to patients on discharge and that community teams have points of access for concerns or complications. Gateshead Health NHS Foundation Trust educated staff on risks following femoral endarterectomy and improved communication with Newcastle Trust, creating a professional information leaflet for district nurses outlining postoperative awareness, escalation and intervention. They enhanced their electronic record system to improve record keeping.
Juanita Nti
All Responded
2023-0301
18 Aug 2023
Inner South London
NHS England
Concerns summary (AI summary)
Unclear morphine prescription details and an EMIS system lacking correct drug strengths led to a GP and pharmacist dispensing an incorrect, higher dose, resulting in a child's fatal overdose.
Action Planned
(AI summary)
NHS England is undertaking national work by paediatric experts to reduce the likelihood of incorrect oral morphine preparations being prescribed, including a specials formulary, standardisation of strengths of paediatric oral liquids, national guidelines, and a national approach to GP prescribing systems. The London region Controlled Drugs Accountable Officer will discuss this issue with all London ICB medications safety representatives and ensure regional oversight of implementation of action plans.
Luke Brooks
All Responded
2024-0326
17 Aug 2023
Manchester North
Department of Health and Social Care
Ministry of Housing, Communities & Loca…
Noted
(AI summary)
North West Ambulance Service has revised its 111 policy to remove exclusions for self-conveyance to hospital, save for Category 1 incidents, and to directly confirm patient refusal of an ambulance where possible. The updated SOP went live on 5th September 2023 and staff were informed. The Department for Levelling Up, Housing and Communities will pilot measures to improve enforcement of damp and mould with £10m funding and intends to introduce the Decent Homes Standard to the private rented sector. They will also introduce new regulations following a review of the Housing Health and Safety Rating System (HHSRS). The Department of Health and Social Care states that NHS England has confirmed with ambulance trusts that no blanket policies are in place advising patients with chest pain not to travel to A&E. NHS111 calls are dealt with on a case-by-case basis, and patients are provided with interim advice.
Malcolm Unwin
All Responded
2023-0298
17 Aug 2023
North Wales East and Central
Betsi Cadwaladr University Health Board
Concerns summary (AI summary)
The absence of bed rail assessments from the Welsh Nursing Care Record risks these critical safety evaluations being missed, potentially leading to patient falls and future deaths.
Action Planned
(AI summary)
The Health Board has reminded ward managers about paper-based assessment forms while awaiting a national update to the Welsh Nursing Care Record. They are also finalising an updated Bed Rails Procedure and are working to comply with a National Patient Safety Alert regarding bed rails.
Shirley Ashelford
Partially Responded
2023-0297
17 Aug 2023
Inner South London
Bureau Veritas UK Ltd
London Borough of Southwark
Medicine Healthcare products Regulatory…
+1 more
Concerns summary (AI summary)
Inadequate training for hoist users and their carers on emergency procedures, coupled with inspection reports not being shared with the occupational therapy department, created significant safety gaps.
Action Taken
(AI summary)
Southwark Council has developed a new "Self Hoisting Policy", added self-hoisters as a standing item to OT/AMT meetings, and implemented a monthly Fault Repair Report accessible to relevant teams. A new mobility equipment provider will supply a regular risk register, and an IT compliance solution for data storage and access is being procured.