2023
PFD Reports
Reports: 552
Areas: 65
85% response rate (above 63% average).
Alice Litman
All Responded
2023-0503
5 Dec 2023
West Sussex, Brighton and Hove
Gender Identity Clinic
NHS England
Surrey and Borders NHS Partnership Trust
+1 more
Concerns summary (AI summary)
Mental health services lack adequate training and clarity for supporting transgender individuals, coupled with significant delays and insufficient mental healthcare provision for those awaiting gender-affirming treatment.
Noted
(AI summary)
NHS England acknowledges concerns about the death of Alice Litman and outlines its role as commissioner of gender dysphoria services. They note improvements being made to the NCMD alert system and planned analysis of reporting forms for children and young people who have died between April 2019 to March 2023 with gender distress. The Trust is developing a mandatory training package for all staff on working with people from the transgender community, co-produced with people with lived experience and their families. It is also reviewing and adding to its list of third sector organisations in its Supporting People who are Trans Policy. The RCGP expresses condolences and describes its existing work to improve care for transgender individuals, including e-learning packages and a transgender policy document. They highlight long waiting lists for specialist care and the role of GPs in providing holistic care but not specialist treatment decisions. The Tavistock and Portman NHS Foundation Trust acknowledges concerns about services for patients on the GIC waiting list. They describe the role of the GIC, noting the HA60 classification, and note new roles in development to support patients on the waiting list, and will engage with commissioners.
Patricia Walton
All Responded
2023-0500
5 Dec 2023
Leicester City and South Leicestershire
NHS England
University Hospitals of Leicester NHS T…
Concerns summary (AI summary)
Insufficient medical cover over a bank holiday period meant no doctor assessed the patient for four days, highlighting a lack of attention to subtle care needs beyond emergencies.
Noted
(AI summary)
NHS England acknowledges the concerns regarding insufficient medical staffing during the New Year bank holiday. They refer to the 7-Day Hospital Services Programme and the NHS Long Term Workforce Plan and note the actions taken by the University Hospitals of Leicester NHS Trust, also describing the R28 Working Group. The hospital trust has changed its electronic prescription system for anticoagulation, recruited new staff for an anticoagulation review service, included anticoagulation in its PSRIF, and increased medical staffing with consultant cover on bank holidays/weekends. They have also implemented a policy for patients/relatives to request an independent clinical review.
Samuel Jones
All Responded
2023-0499
5 Dec 2023
Dorset
HM Prison and Probation Service
NHS England
Ministry of Justice
Concerns summary (AI summary)
Prison and healthcare record systems failed to flag critical "trigger dates" for vulnerable prisoners. Staffing shortages prevented thorough record review, and system limitations meant crucial information was frequently overlooked.
Noted
(AI summary)
HMPPS will revisit recording key dates as it continues to develop the Digital Prison Services (DPS), and it anticipates the ability to search for key words will be available by 2025. It will also issue a Senior Leaders Bulletin on the importance of recognising key dates and encouraging the use of local databases. NHS England describes the Health and Justice Information Service (HJIS) and options for flagging key dates, and refers to NICE guidance on managing medicines. It states that responsibility for cell searches lies with HMPPS. The Ministry of Justice acknowledges the concerns raised and states that HM Prison and Probation Service (HMPPS) will respond to the operational issues; the Minister endorses the HMPPS response.
Kyra Aslam
All Responded
2023-0498
5 Dec 2023
South Yorkshire (Western)
Sheffield Children’s NHS Foundation Tru…
Concerns summary (AI summary)
A culture exists where medics may disregard parents' or nurses' views, and junior doctors are not adequately educated when consultants override their decisions, hindering learning.
Action Taken
(AI summary)
Sheffield Children's NHS Foundation Trust has implemented new processes to ensure Care Groups are fully sighted on complaints, implemented 'Safety Wednesday' led by the Medical Director and Chief Nurse, and refreshed Freedom to Speak Up training.
Catriona Martin
All Responded
2023-0501
4 Dec 2023
Gwent
Aneurin Bevan University Health Board
Concerns summary (AI summary)
There are no guidelines for the delegation of nursing duties to family members, leading to unacceptable care levels and a lack of clear supervision or intervention by the nursing team.
Action Taken
(AI summary)
The Health Board clarifies its position on delegation of nursing responsibilities to family members. They also report implementation of a digital platform for visibility of staffing levels and dissemination of an 'Educational and Recommendations After Significant Events (ERASE) Poster' to share learning from the case.
Fraser Moore
Historic (No Identified Response)
2023-0497
4 Dec 2023
Inner South London
Department for Transport
Network Rail
Concerns summary (AI summary)
Inadequate CCTV coverage beyond station platforms and failure to immediately transmit footage to Route Control rooms increase the risk of undetected incidents in busy stations.
Angela Collins
All Responded
2023-0496
4 Dec 2023
Bedfordshire and Luton
East London NHS Foundation Trust
Concerns summary (AI summary)
Vulnerable adults under secondary mental health services who are at risk of prescription drug overdose and mental health crisis receive insufficient or no support.
Action Planned
(AI summary)
The Trust is planning to review discharge and de-escalation pathways, work with system partners to review 'Multi-Agency Vulnerable Adult Return Home Interview Practice Guidance', ensure staff attend 'Think Family' training, ensure managers are aware of the PIPOT protocol, review the multi-agency protocol for clear communication, and provide clear routes of escalation to partner agencies.
Steven Bowker
Partially Responded
2023-0504
2 Dec 2023
Manchester South
Department of Health and Social Care
Home Office
Concerns summary (AI summary)
The prolonged prescription and use of opiate medication pose significant dangers to patients.
Noted
(AI summary)
The Department acknowledges the concerns regarding prolonged opiate prescriptions, explains the role of clinicians and the MHRA, and highlights existing guidance and monitoring processes, including updates to product information and labeling.
David Briggs
Partially Responded
2023-0506
1 Dec 2023
South Yorkshire (Western)
Department of Health and Social Care
South Yorkshire Integrated Care Board
Concerns summary (AI summary)
Significant ambulance response delays resulted from insufficient resourcing and extended patient offloading times at hospitals, preventing timely emergency call responses.
Noted
(AI summary)
The Department acknowledges the concerns and refers them to the South Yorkshire Integrated Care Board. It highlights the 'Delivery plan for recovering urgent and emergency care services' and investments in staffing and bed capacity.
Samantha Shillito
All Responded
2023-0494
1 Dec 2023
West Yorkshire (Eastern)
Mid Yorkshire Hospitals NHS Trust
Royal College of Radiologists
Concerns summary (AI summary)
A deteriorating patient with a high NEWS score was not reviewed by specialist consultants. Risks of the ascitic tap procedure were unquantified and potential for death was not disclosed during consent.
Noted
(AI summary)
The Trust will review patient safety leaflets in accordance with guidance from professional bodies such as the Royal College of Radiologists and British Society of Interventional Radiology to ensure they are supporting patients with the most contemporary medical advice. The RCR acknowledges the concerns, noting points 1 and 4 are outside their remit. They endorse GMC guidance on consent and state they don't produce patient information leaflets.
Anthony Williams
All Responded
2023-0491
1 Dec 2023
Manchester South
NHS England
Concerns summary (AI summary)
National shortages of specialist scanning facilities and delays in the two-week cancer pathway lead to delayed diagnoses and treatments, resulting in poorer patient outcomes and advanced disease.
Action Taken
(AI summary)
NHS England published image report turnaround time guidance and a delivery plan for tackling the COVID-19 backlog of elective care. They are also supporting Trusts to increase reporting capacity and increasing capacity to diagnostic tests through a planned Community Diagnostic Centre (CDC).
Donna Donnellan
All Responded
2023-0493
30 Nov 2023
Manchester North
Northern Care Alliance
Pennine Care NHS Trust
Concerns summary (AI summary)
A lack of clarity exists between Acute and Mental Health Trusts regarding the Mental Health Liaison Team's role and appropriate referral pathways to specialist eating disorder services.
Action Taken
(AI summary)
The Trust has finalised and ratified the policy 'Management of Medical Emergencies in Adult Patients with Eating Disorders' and shared it with Pennine Care NHS FT. The policy clarifies roles, responsibilities, and referral pathways. The Trust has worked with Northern Care Alliance NHS Foundation Trust to review policies and procedures following the Inquest, to add clarity regarding referral. The learning from this inquest and the policy detail has been shared with the appropriate teams by managers to support understanding.
Julia Murphy
Historic (No Identified Response)
2023-0490
30 Nov 2023
Sefton, St Helens and Knowsley
Abbey Wood Lodge Care Home
Concerns summary (AI summary)
The care home failed to implement comprehensive falls prevention, with inaccurate reporting, poor escalation for frequent falls, and insufficient staff training and risk assessment for a resident with evolving dementia.
Katherine Flynn
Partially Responded
2023-0489
30 Nov 2023
Liverpool and Wirral
NHS England
NHS Improvement
Society of British Neurological Surgeons
Concerns summary (AI summary)
A lack of clear national or standardized trust policy on escalating issues when an external ventricular drain stops draining but oscillates poses a significant patient safety risk.
Action Planned
(AI summary)
NHS England will search reported incidents and undertake a thematic analysis regarding EVD incidents over the last three years to identify any additional cases or emerging themes to inform future work, and plans to reach out to the SBNS. They have also highlighted the existence of local policies and national nursing guidance. They seek further information from the coroner regarding a prior escalation of concerns. The SBNS asks its members to review or develop a Standard Operating Procedure (SOP) for EVD use, including an escalation plan for blocked EVDs, and offers to share a relevant SOP from Plymouth.
Ann Pearce
All Responded
2023-0484
28 Nov 2023
West Sussex, Brighton and Hove
University Hospitals Sussex NHS Foundat…
Concerns summary (AI summary)
The Venous Thromboembolism Prevention Policy lacked provisions for risk assessment in patients attending hospital but not admitted, leaving a critical gap in VTE prevention.
Action Taken
(AI summary)
The Trust developed a policy for Thromboprophylaxis in Ambulatory Trauma Patients discharged from the Emergency Department and designed patient advice leaflets for clinicians to give to patients. A Trust Theme of the Week message was sent to all staff on 'VTE in lower limb injury and immobilisation'.
Margaret Austin
All Responded
2024-0065
27 Nov 2023
County Durham and Darlington
Stanley Park Care Centre
Concerns summary (AI summary)
The care home exhibited inadequate falls risk management with inconsistent documentation, no plan reviews for changing risks, and a majority of staff lacking essential falls training.
Action Taken
(AI summary)
Stanley Park care home has taken steps to improve documentation around assessment and management of falls, including documentation to reflect the rationale sitting behind clinical decision making, and has incorporated a falls specific package into the mandatory training programme.
Gerald Cruse
Partially Responded
2023-0488
27 Nov 2023
Avon
Bristol Ambulance Emergency Medical Ser…
Department of Health and Social Care
Royal United Hospitals Bath NHS Foundat…
+1 more
Concerns summary (AI summary)
Elderly patients with complex needs on surgical wards receive inadequate holistic care due to a national shortage of geriatric specialists. Ambulance staff demonstrated inconsistent fall risk assessment and insufficient training.
Action Planned
(AI summary)
Bristol Ambulance EMS is considering adopting a falls risk assessment protocol similar to RUH’s, ensuring commodes are available for patients who are at falls risk, and conducting a joint falls risk assessment with the Trust it provides cohorting for.
Luke Whitelaw
All Responded
2023-0486
27 Nov 2023
Inner North London
Oxleas NHS Foundation Trust
Concerns summary (AI summary)
Missed opportunities for urgent psychiatric review and readmission occurred, alongside a lack of "professional curiosity," poor documentation, and inadequate risk assessment formulation in patient care.
Action Taken
(AI summary)
Oxleas NHS Foundation Trust updated its Acute Mental Health Patient Flow and Bed Management policy in December 2023, and introduced a single crisis assessment form on 22 January 2024. They also reinforced documentation standards and protected time for complex case discussions, with clinical leadership and psychology support.
Boycie Chatterton
Historic (No Identified Response)
2023-0483
27 Nov 2023
Inner West London
Department of Health and Social Care
NHS England
Concerns summary (AI summary)
The absence of a properly managed and funded national register for Tracheo-Oesophageal Fistula (TOF) cases likely hinders improved outcomes and survival rates.
Barbara Rymell
Partially Responded
2023-0482
27 Nov 2023
Somerset
Department of Health and Social Care
Home Office
Concerns summary (AI summary)
Care staff with insufficient English proficiency pose a risk to vulnerable patients by hindering effective communication with emergency services, potentially delaying urgent medical attention.
Noted
(AI summary)
The Home Office expresses condolences and explains the English language requirements for various immigration routes. They will tighten requirements for care workers coming to the UK on the Health and Care visa and will keep immigration requirements under review as part of this work, but does not believe raising the level of the English language requirements for Skilled Workers would be appropriate.
Amirah Khalifa
Partially Responded
2023-0481
27 Nov 2023
Liverpool and Wirral
NHS England
NHS Improvement
Concerns summary (AI summary)
The Shared Care Record system lacks automated flags for long-term steroid monitoring and a field for recording clinical indications, posing risks for unsafe prescribing.
Action Planned
(AI summary)
NHS England is migrating users to the National Care Records Service (NCRS), and expects a final toolkit from the National Overprescribing Review to be published in May 2024. Liverpool University Hospitals NHS Foundation Trust is also making completion of the ‘changes to Medication’ part of Discharge Summary documentation compulsory and ensuring that the indication for long-term steroid treatment is included in drug initiation, clerking documentation, discharge letters, medicines reconciliation and primary care records.
Benn Curran-Nicholls
Partially Responded
2023-0480
27 Nov 2023
Manchester City
Manchester City Council
UK Health Security Agency
Concerns summary (AI summary)
An unspecified risk of death exists in similar circumstances; public awareness, especially for child carers, is crucial to reduce these risks.
Action Taken
(AI summary)
UKHSA highlighted the risk of ingesting yew tree berries to Directors of Public Health across the NW and to the other eight English regions and Devolved Administrations; shared general resources that can be shared with residents.
Gracie Spinks
All Responded
2023-0479
27 Nov 2023
Derby and Derbyshire
Derbyshire Constabulary
Home Office
Concerns summary (AI summary)
Derbyshire Constabulary showed serious failings in investigating stalking, with inadequate officer training and understanding, alongside a lack of comprehensive and ongoing risk assessments.
Action Planned
(AI summary)
The Home Office is exploring with stakeholders where Government intervention could improve the criminal justice response to stalking and support for victims, including within the Victims and Prisoners Bill; officials will review statutory guidance on coercive and controlling behaviour and work with the NPCC to gather examples of best practice in policing stalking cases. Derbyshire Constabulary has updated training and guidance, reinforced requirements for record keeping, and reviewed policies regarding found weapons, including issuing specific policy relating to found weapons in October 2023.
Glyn Ackerley
All Responded
2023-0478
27 Nov 2023
Cheshire
Department of Health and Social Care
Concerns summary (AI summary)
The NHS Pathways system fails to differentiate between high and low-risk overdoses, potentially delaying urgent treatment for fatal opiate overdoses, and the implementation of proposed changes is unclear.
Noted
(AI summary)
NHS England explains the NHS Pathways system and its governance, noting that NHS Pathways is owned by DHSC and that all reports received are discussed by the Regulation 28 Working Group.
Jennifer Whinney
All Responded
2023-0477
27 Nov 2023
Inner North London
Queens Hospital
Royal London Hospital
Concerns summary (AI summary)
Critical patient notes were not sent to an external appointment due to non-electronic records and a lack of clear responsibility for ensuring their transfer, risking incomplete medical history.
Action Taken
(AI summary)
Barts Health NHS Trust has undertaken several actions to reduce line infections at the Royal London Hospital, including providing education and training sessions for multidisciplinary surgical staff, and updating IPC statutory and mandatory training. They are also in the process of re-writing the ANTT policy with the microbiology and Infection Prevent and Control (IPC) teams. Barking Havering and Redbridge University Hospitals NHS Trust has revised its policy for sending patient notes to external hospital visits, with the updated policy approved on 22 January 2024. The revised policy includes explicit responsibilities, a checklist, and a signature section for acknowledging receipt of notes.