2023

PFD Reports
Reports: 552 Areas: 65

85% response rate (above 63% average).

552 results
Madeleine Savory
All Responded
2023-0452 15 Nov 2023 Suffolk
NHS England
Concerns summary (AI summary) There is a national shortage of Tier 4 beds in paediatric mental health facilities, delaying timely access to crucial care for children in need.
Noted (AI summary) NHS England is implementing improvements to the CYMPH inpatient pathway, aiming to reduce out-of-area placements and move towards community-based care; they are also developing a national admission protocol for children and young people with multi-agency partners. The Department of Health and Social Care acknowledges the concerns and notes NHS England's response and approach to reduce reliance on inpatient mental health beds, moving towards community-based care.
Calogero Di Blasi
Partially Responded
2023-0450 15 Nov 2023 Avon
Department of Health and Social Care Royal College of Physicians University Hospitals Bristol and Weston…
Concerns summary (AI summary) Poor communication between specialty teams caused delayed result sharing and potentially unnecessary procedures. Urgent cancer pathway timeframes are inadequate, and endoscopist training is too specialised, risking missed lesion recognition.
Noted (AI summary) The Trust added a question to the pre-procedure checklist for endoscopy to identify recent investigations and created a local learning resource on parallel pathways. They will also aim to share learning with a former clinical endoscopist and are auditing photo documentation during endoscopy. The Department of Health and Social Care acknowledges the coroner's concerns and states that the local ICB has made recommendations to the Trust. It highlights the reformed cancer waiting time standards, including the Faster Diagnosis Standard.
Gerard Goodwin
All Responded
2023-0451 14 Nov 2023 Cumbria
Westmorland and Furness Council
Concerns summary (AI summary) The report expresses concern that Adult Social Care triage may be paying insufficient regard to the concerns of practitioners who have personally witnessed safeguarding concerns and that a care assessment recommended by a social worker was closed without further discussion.
Action Taken (AI summary) Adult Social Services shared a directive with staff on 10th October 2023, instructing that if a case is de-allocated, it must be recorded as a case note on the electronic case recording system with a clear explanation. They have also implemented management oversight of all case closures to provide increased governance, and introduced a structured approach to improve communication between professionals and teams.
Maxwell Frame
All Responded
2023-0449 14 Nov 2023 West Yorkshire (Western)
Association of Anaesthetists Department of Health and Social Care National Infusion and Vascular Access S… +2 more
Concerns summary (AI summary) The absence of a national policy for Central Venous Catheter (CVC) placement leads to inconsistent and potentially unsafe practices across hospitals. A standardised national policy is needed to ensure patient safety.
Noted (AI summary) NIVAS plans to publish guidelines in 2024 concerning the use of real time ultrasound guidance for central venous catheter insertion and the identification and management of inadvertent arterial puncture. They will also give the subject prominence at their annual conference in June 2024. The Association of Anaesthetists, Royal College of Anaesthetists, Faculty of Intensive Care Medicine (FICM) and the Intensive Care Society (ICS) will ensure that updated "Safe Vascular Access" guidance has more explicit recommendations for checking CVC placement. The ICS is also developing a guideline for managing inadvertent arterial puncture during CVC insertion. NICE acknowledges the concerns but states that existing National safety standards for invasive procedures (NatSSIPs), ICS CVC Insertion Safety Checklist 2023, and AAGBI guidance already provide recommendations, and they do not consider that further NICE guidance would add to existing national recommendations. The Department of Health and Social Care acknowledges concerns about the absence of a national policy on CVC placement, but states that existing NICE guidance and national safety standards should inform local standards. They do not consider further action is needed at this time as the clinician departed from existing national recommendations, NICE guidelines and Trust policy.
John Pace
Partially Responded
2023-0447 13 Nov 2023 Essex
Castle Rock Group Forward Trust
Concerns summary (AI summary) A new methadone detoxification discharge pathway for prisoners lacks formal documentation, policies, or written procedures. This absence prevents consistent implementation and monitoring, posing a risk to future prisoners' safety.
Action Taken (AI summary) The Forward Trust has drafted and implemented a new protocol on the 'Management of Non-engaging Service Users Protocol'. A dissemination and training programme has been facilitated, and the protocol has been added to Clinical Governance, Managers and Staff meeting agendas.
Roger Stevenson
Partially Responded
2023-0446 13 Nov 2023 Mid Kent and Medway
Department of Health and Social Care NHS England
Concerns summary (AI summary) A vulnerable adult with chronic mental ill health was "lost in the system" due to inadequate follow-up, delayed access to services, and lack of proactive support. Staffing shortages and poor family engagement further jeopardized care.
Noted (AI summary) The Department of Health and Social Care outlines existing and planned initiatives to improve mental health support, including increased funding for community mental health services, expansion of NHS Talking Therapies, and investment in crisis care alternatives. They state that responsibility for staffing and operations of mental health services lies with the relevant trust.
Igor Szalapski
All Responded
2023-0445 13 Nov 2023 Inner North London
Depaul UK
Concerns summary (AI summary) Hostel staff failed to re-contact the crisis team despite a resident's deterioration, lacked meaningful engagement, and did not perform consistent welfare checks. Inadequate self-harm training and a chaotic culture contributed to missed opportunities for intervention.
Action Planned (AI summary) DePaul UK outlines steps to ensure staff recognise warning signs as a deterioration in mental health, make continued escalation and referrals, and ensure staff are well inducted, trained, managed and supported, will also ensure that individual case reviews continue alongside wider organisational reviews following serious incidents.
Bavaniammah Theiventhiran
Historic (No Identified Response)
2023-0444 13 Nov 2023 Surrey
Surrey and Sussex Healthcare NHS Trust
Concerns summary (AI summary) The hospital consistently fails to meet NICE guidelines for timely hip fracture surgery for over half of patients. This non-compliance significantly increases patients' risk of early death due to delayed intervention.
Claire Homer
All Responded
2023-0448 10 Nov 2023 Inner North London
Camden and Islington NHS Foundation Tru…
Concerns summary (AI summary) The absence of robust protocols for managing patient deterioration when key staff are on leave, or both contacts are absent, led to a critical email going unanswered, resulting in delayed care.
Action Taken (AI summary) Barnet, Enfield and Haringey Mental Health Trust discussed out-of-office responses and escalation procedures with staff, issued a template for out-of-office replies, ensured voicemail messages follow the same practice, updated online information with duty mobile numbers, reiterated the need for clear doctor cover arrangements, and emphasised the importance of balancing service needs with leave requests and clear patient handovers.
Frances Newbury
All Responded
2023-0443 10 Nov 2023 Inner North London
London Ambulance Service NHS Trust
Concerns summary (AI summary) Paramedics failed to administer Naloxone despite a patient's reported illicit drug use and clear physical signs. This highlights a missed opportunity for potentially life-saving intervention in opiate overdose cases.
Noted (AI summary) The London Ambulance Service conducted a clinical review, stating that naloxone was not mandated in this instance. They highlight existing support for naloxone administration and offer to discuss ongoing work to improve cardiac arrest survival in London.
Mason Williams
All Responded
2023-0442 10 Nov 2023 Warwickshire
Warwickshire County Council
Concerns summary (AI summary) Street lighting was unlit due to an underground cabling fault, likely from a previous collision. This lack of illumination along the road created a dangerous hazard for road users.
Action Taken (AI summary) The damaged power cabling on Trinity Road was temporarily repaired and the lighting column damaged was replaced. The Council’s street lighting team has recruited two additional employees who started work on 6 November 2023 and the central management system is now interrogated by an appropriately qualified officer on a daily basis.
Christopher Allum
All Responded
2023-0441 10 Nov 2023 East Sussex
Langford Centre NHS England
Concerns summary (AI summary) Initial referral processes have gaps in recording past self-harm and family information. Private healthcare providers also struggle to access NHS notes, creating information deficits that compromise risk assessments and care plans.
Action Planned (AI summary) NHS England is working to enhance the sharing of patient information to and from VCSE and other independent sector providers commissioned by NHS organisations through Local Shared Care Records. The Getting It Right First Time Programme will also focus on risk assessment tools and family voice from 2024. The Langford Centre has implemented new procedures including mandatory recording of consent to speak with family, inviting family members to multidisciplinary meetings, and company-wide training updates on referral processes.
Graham Coombe
All Responded
2023-0440 10 Nov 2023 East Sussex
Concerns summary (AI summary) Emergency access to the pier was obstructed by a locked gate and unavailable key. Additionally, life-saving rings were hidden, had insufficient rope length for low tide, and were inadequate in number.
Action Taken (AI summary) The pier has replaced locks on the gates with digital locks, notified Sussex Police, the Coastguard and ESF&R of the gate codes, increased the length of the ropes on the life saving rings to 50 metres and ensured that all rings are easily visible and accessible.
Elizabeth Watson
Historic (No Identified Response)
2023-0439 10 Nov 2023 East Riding and Hull
Human Resources
Concerns summary (AI summary) Security staff monitoring a bridge for distressed individuals lack structured training from mental health professionals on identification and interaction. Delays in emergency service response further leave staff unequipped to handle vulnerable people for extended periods.
Alfie Mains-Forster
All Responded
2023-0459 9 Nov 2023 County Durham and Darlington
Clevermed Limited
Concerns summary (AI summary) The electronic risk assessment system (BadgerNet) at Royal Victoria Infirmary does not fully align with national guidance, hindering effective assessment. A critical updated risk chart (NEWTT2) remains unimplemented despite being overdue.
Action Planned (AI summary) System Connecting Care plan to implement NEWTT2 in the Neonatal and Maternity application for delivery to the customer estate once NHS England has finalised the release of NEWTT2 and ensure that the NEWS functionality is clearly distinguishable from UK national guidance by defining its full title of Newborn Early Warning Score.
Christopher Hart
All Responded
2023-0453 9 Nov 2023 Suffolk
Department of Health and Social Care
Concerns summary (AI summary) Persistent and significant ambulance non-availability in the East of England region led to extreme delays, where prompt arrival and early treatment could have saved a patient's life.
Action Planned (AI summary) The Department of Health and Social Care notes that East of England Ambulance Service NHS Trust (EEAST) is implementing an Operational Performance and Improvement Plan to improve efficiency and maximise ambulance availability, supported by additional recruitment, call triage, and an Unscheduled Care Coordination Hub.
Luca Yates
All Responded
2023-0437 9 Nov 2023 Manchester South
Royal College of Paediatrics and Child …
Concerns summary (AI summary) Planned reductions in paediatric specialist training time in Level 3 Neonatal units risk future middle-grade and consultant general paediatricians having inadequate practical experience in neonatal resuscitation.
Action Planned (AI summary) The Royal College of Paediatrics and Child Health will share information and suggestions for local improvement from the report with its paediatric members via its patient safety portal and discuss it with the RCPCH Clinical Quality in Practice group in early Spring.
Lee Bowman
All Responded
2024-0109 8 Nov 2023 South Yorkshire East
College of Policing
Concerns summary (AI summary) Police made significant assumptions about a missing person, focusing on past addiction rather than prioritizing crucial family information regarding his current mental state and usual daily contact.
Action Planned (AI summary) The College of Policing will update its Missing Persons APP to alert police officers and staff to the need to avoid imprecise terms such as 'chaotic lifestyle' and instead set out clearly what matters and issues have been identified that have a bearing on the assessment of risk.
Owen Garnett
Historic (No Identified Response)
2023-0434 8 Nov 2023 Warwickshire
Health and Safety Executive Unity MAT
Concerns summary (AI summary) A school failed to act on carers' concerns and provided inadequate supervision, allowing a child to consume harmful materials. Staff lacked clear guidance on identifying and escalating health and safety issues.
Leya Adris
All Responded
2023-0433 8 Nov 2023 Birmingham and Solihull
Birmingham and Solihull Integrated Care… Birmingham and Solihull Mental Health N…
Concerns summary (AI summary) A patient with escalating mental health concerns, including suicidal ideation, did not receive critical psychiatrist input because the GP's urgent referral was incorrectly diverted by the single point of access system.
Action Planned (AI summary) Birmingham and Solihull Mental Health NHS Foundation Trust have made alterations to their referral form making it explicitly clear that the Community Mental Health and Wellbeing Service will review the referral and determine where the patients’ needs can be best met, while also removing reference to referral to ‘secondary care services’. Birmingham and Solihull ICB will ensure effective working relationships between BSMHFT and General Practice, particularly regarding referral processes for the Community Mental Health and Wellbeing Service. They will also ensure mental health referral protocols are included in a central portal for General Practice.
Terri Harris, John-Paul Bennett, Lacey Bennett and Connie Gent
Partially Responded
2023-0467 7 Nov 2023 Derby and Derbyshire
Capita Chief Probation Officer for England and… Derbyshire Healthcare NHS Foundation Tr… +1 more
Concerns summary (AI summary) Probation Service offender records lacked clear, prominent recording of critical risk information, leading to unread vital details and insufficient domestic abuse and child safeguarding checks. Systemic issues contributed to ongoing risks.
Action Taken (AI summary) Phoenix Futures will send a Probation Feedback Form within 48 hours of attended appointments and 24 hours of failed appointments and will conduct monthly audits of compliance. HMPPS is updating guidance on Drug Rehabilitation Requirements (DRR) and Alcohol Treatment Requirements (ATR), and has launched new joint working arrangements detailing the roles and responsibilities of both the Probation Service (PS) and Treatment Providers (TPs) in the East Midlands in Derby and Derbyshire. Capita reinforced safeguarding requirements, created a mandatory training module, and implemented a 'clear chain notification' (CCN) for reporting potential risk of harm. The contract with MOJ ends 30 April 2024 and is being taken over by Serco.
Gina Bywater
All Responded
2023-0435 7 Nov 2023 Suffolk
Department of Health and Social Care
Concerns summary (AI summary) Persistent and severe ambulance non-availability in the East of England led to nearly 10-hour delays. Expert evidence indicates that prompt ambulance arrival and early treatment could have saved the patient's life.
Noted (AI summary) The Department of Health and Social Care acknowledges the concerns and outlines actions being taken by NHS England and EEAST to improve ambulance response times, including increased recruitment, clinical triage of calls, and the establishment of an Unscheduled Care Coordination Hub.
Michael Vincent
Historic (No Identified Response)
2023-0432 7 Nov 2023 Bedfordshire and Luton
Association of Ambulance Chief Executiv… East of England Ambulance Service NHS T… NHS England +1 more
Concerns summary (AI summary) An elderly patient suffered a fatal cardiac arrest after a ten-hour ambulance delay following a fall. The severe missed response target highlights a risk of future deaths from prolonged lying and related injuries.
Irene White
Historic (No Identified Response)
2023-0430 7 Nov 2023 Somerset
Frome Nursing Home
Concerns summary (AI summary) Clinically trained nursing home staff failed to assess DVT risk for an immobile patient, did not obtain preventative measures like TED stockings, and inadequately mobilized her post-discharge.
Kevin Gale
All Responded
2023-0429 6 Nov 2023 Cumbria
Department for Work and Pensions
Concerns summary (AI summary) DWP procedures, including lengthy forms, long phone queues, and travel requirements, are impractical and exacerbate symptoms for individuals with mental health illnesses.
Noted (AI summary) DWP expresses condolences and outlines existing support and training for staff regarding vulnerable claimants, but does not commit to new actions. They state comprehensive guidance and a six-point plan are in place to support customers who discuss or imply that they intend to harm themselves.