2023

PFD Reports
Reports: 552 Areas: 65

85% response rate (above 63% average).

552 results
Wayne Milne
Historic (No Identified Response)
2023-0393 19 Oct 2023 Sefton, St Helens and Knowsley
Rocky Lane Medical Centre
Concerns summary (AI summary) Inconsistent 999 call procedures and inadequate nurse training for chest pain emergencies, coupled with low awareness of critical conditions like Dissecting Aortic Aneurysm, led to fatal delays.
Jason Bayley
All Responded
2023-0392 17 Oct 2023 Birmingham and Solihull
St Andrew’s Healthcare
Concerns summary (AI summary) Repeated incorrect documentation of medication adherence in patient records, despite patient refusal, created a breakdown in communication and posed a risk of harm due to misunderstanding actual medication intake.
Action Planned (AI summary) St Andrews Healthcare acknowledges a discrepancy between the ePMA record and shift handover notes. They will take action to improve the accuracy of progress notes, but maintain that the primary system for medication management is the ePMA.
Tyler Ryan
Partially Responded
2023-0395 17 Oct 2023 Newcastle upon Tyne and North Tyneside
Department of Health and Social Care NHS England General Medical Council +1 more
Concerns summary (AI summary) A chronic national shortage of Paediatric Pathologists causes significant delays in reports, hindering timely genetic testing for families and preventing future deaths. Greater use of molecular autopsy is needed.
Noted (AI summary) NHS England acknowledges concerns about the shortage of Paediatric Pathologists and delays to reports. They describe recruitment incentives and development of a curriculum for placental pathology reporting, but provide no timeline. They will raise the SUDIC protocol revision with the Royal Colleges and relevant government departments. The GMC acknowledges the concern about the shortage of paediatric pathologists but states it does not have a direct role in recruitment or determining training numbers. They outline their role in registration processes and efforts to streamline these for overseas-trained doctors. The Department of Health and Social Care acknowledges concerns over workforce capacity, genetic screening, and sudden death in childhood, noting that NHS England is working on these issues. They mention the NHS Long Term Workforce Plan, the NHS Genomic Medicine Service, and the NHS-Coronial-Sudden Unexpected Death pilot.
Holly Mullan
All Responded
2023-0390 17 Oct 2023 Manchester South
NHS England
Concerns summary (AI summary) Significant and prolonged NHS waiting times for gastroenterology and gynaecology referrals post-Covid are causing distress, delaying diagnoses, and impeding crucial treatment for patients with severe conditions.
Action Taken (AI summary) NHS England acknowledges concerns about increased waiting times for gastroenterology and gynaecology, and outlines the Delivery Plan for Tackling the COVID-19 Backlog of Elective Care. They are implementing the national rollout of the Getting it Right First Time (GIRFT) Programme, and encouraging services to use pathways that allow patients to book their own follow-up care.
Terence Davenport
All Responded
2023-0389 17 Oct 2023 Manchester South
Greater Manchester Integrated Care
Concerns summary (AI summary) A patient remained in an unsuitable acute hospital due to a lack of care beds. Poor information sharing between authorities also failed to recognize a safeguarding risk, endangering residents and staff.
Action Planned (AI summary) Learning from the report will be presented to Tameside Care Home Managers in December 2023 and ICFT Trust Colleagues in February 2024, focusing on sharing risk information and discharge issues. The learning will also be taken via the Tameside System Quality Group and shared via the GM System Quality to ensure robust information sharing across settings.
Marnie Hill
All Responded
2023-0388 17 Oct 2023 Dorset
Department of Health and Social Care
Concerns summary (AI summary) The lack of regulation for counsellors in England and Wales, including no requirements for training, record-keeping, or reporting of self-harm risks, poses a significant risk of future deaths.
Noted (AI summary) SWASFT has reminded all Private Ambulance Providers (PAPs) of the Appropriate Care Pathway Policy regarding GP referrals and the Dorset Integrated Urgent Care Service (IUCS) GP Alert service. The ECS has been successfully reintroduced and they are reviewing and updating their Business Continuity Plans, looking at adopting the Scribe ECS as a secondary fall-back system. Dorset Integrated Care Board acknowledges the concerns but states Dorset has a well-established Access Mental Health service. They state SWASFT are in discussions with Dorset HealthCare and the police about operational processes and developing the trusted assessor model. The Department acknowledges the concerns raised and outlines the regulatory framework for health and care professionals. It details the SCoPEd framework being adopted by professional counselling bodies but notes these bodies do not fall under Government oversight.
Tracey Rose
All Responded
2023-0387 17 Oct 2023 East Riding and Hull
Hull and East Yorkshire NHS Trust
Concerns summary (AI summary) A patient was discharged home without their anticoagulant prescription, and a hospital dose may have been missed, significantly contributing to a fatal pulmonary embolism.
Action Taken (AI summary) Northern Lincolnshire and Goole NHS Foundation Trust has made changes to the adverse interaction alerts issued by the Trust's electronic prescribing system. Prescribing clinicians now must type an explanation as to why they are overriding an alert, rather than simply ticking a box.
Claire Twinn
All Responded
2023-0386 16 Oct 2023 East London
Bart Health NHS Foundation Trust Department of Health and Social Care
Concerns summary (AI summary) Sub-optimal care for a disabled patient included a lack of reasonable adjustments for communication, unrecorded discharge decisions, absence of specialist learning disability nursing, and a critically delayed radiological report.
Action Planned (AI summary) The Trust developed a SOP for patients with learning disabilities in the Emergency Department, including instruction to keep them overnight with a low threshold, and highlighting issues at safety handover. They also ensure discharge letters are printed, and the LD team will audit discharge advice. A training package around communicating with vulnerable patients, including a case study of a patient with LD in the Emergency Department, has been put together and is being delivered at induction and consultant meetings. The Trust is procuring specialist equipment, and has increased reporting radiologists and radiographers. The Department is aware of Barts Health NHS Trust's response and highlights the Down Syndrome Act 2022 and related guidance which is currently being developed following a call for evidence and engagement with lived experience and will be issued for consultation as soon as possible this year. They also mention the Discharge Fund and care transfer hubs to support timely discharge from hospital.
Iain Farrell
All Responded
2023-0407 13 Oct 2023 Dorset
National Coasteering Charter
Concerns summary (AI summary) Concerns arise from risks associated with lone guiding in coasteering, including guide incapacitation, delayed alarm raising due to inaccessible communication, and inadequate assessment of participant swimming ability or fitness.
Action Planned (AI summary) The NCC will update its 'Safety Advice for Coasteering Providers 2015 Version 3' to address the coroner's concerns. They will consult with members starting January 2024, produce an updated version by March 1st 2024, provide updates to members ahead of the 2024 season, and add key learning points to the NCC Guide Award. The NCC will update its 'Safety Advice for Coasteering Providers 2015 Version 3' to address the coroner's concerns. They will consult with members starting January 2024, produce an updated version by March 1st 2024, provide updates to members ahead of the 2024 season, and add key learning points to the NCC Guide Award.
Peter Carr
All Responded
2023-0403 13 Oct 2023 North London
Department of Health and Social Care
Concerns summary (AI summary) Patients with acute, severe skin conditions are at risk from not receiving consultant dermatology input and biopsy within 24 hours, or continuous consultant oversight throughout their inpatient stay.
Action Taken (AI summary) The Trust is cascading the inpatient protocol via their Medical Director’s bulletin, the induction pack for all medical staff and their internal intranet page. They have also updated the information on accessing Dermatology services both in and out of hours. Alongside this, sessions have also been set up to educate the staff on recognising early signs of emergency dermatological conditions, including SJS and Toxic Epidermal Necrolysis (TEN). Further, the Trust is exploring with Omnes, provision of a biopsy pack for dermatologists to undertake skin biopsies when required for inpatients.
John Hoare
All Responded
2023-0384 12 Oct 2023 West Yorkshire (Western)
Low Moor Medical Practice
Concerns summary (AI summary) The report identifies a gross failure to provide basic medical attention in relation to lithium prescribing and dispensing that resulted in the deceased being sectioned.
Action Planned (AI summary) The practice is in discussions with the local pathology lab to ensure Lithium results are sent as individual results to avoid them being overlooked, and with the Medical Director of Bradford District Care Trust regarding the discharge of patients on shared care medication from the mental health team into primary care. Findings will be discussed at a practice meeting and changes will be audited annually, and learning points shared within the Bradford District.
Norma Kyte
Partially Responded
2023-0398 12 Oct 2023 South Yorkshire (Western)
Broomcroft House Nursing Home BUPA
Concerns summary (AI summary) Undersized sensory mats next to beds fail to detect patient movement if they fall outside the mat's small coverage area, risking undetected falls and potential non-compliance with manufacturer instructions.
Action Taken (AI summary) Bupa has taken several actions including reviewing the falls prevention policy, implementing mandatory sensor mat training, adding sensor mats to the equipment catalogue with recommended uses, ensuring sensor mat use is clearly recorded in care plans and providing 1:1 sessions with staff to reinforce the importance and correct use of the equipment.
David Hall
All Responded
2023-0382 12 Oct 2023 Manchester South
One Stockport Health and Care Board
Concerns summary (AI summary) A lack of available and suitable emergency social care placements forced a patient into a detrimental acute hospital stay, leading to rapid deterioration, highlighting systemic social care shortages.
Noted (AI summary) The Council provides a summary of Adult Social Care involvement prior to Mr. Hall's admission and highlights existing procedures and challenges in the social care market, including working with the independent sector and addressing gaps. It acknowledges challenges in the social care market and are continually working to address these through more flexible, sustainable and outcome focussed services.
Sarah Holmes
All Responded
2023-0383 11 Oct 2023 County Durham and Darlington
Care Quality Commission Tees, Esk and Wear Valleys NHS
Concerns summary (AI summary) The Trust routinely experienced substantial and prolonged delays in completing serious incident investigations, far exceeding national guidelines, potentially allowing lethal hazards to persist longer than necessary.
Noted (AI summary) The IOPC expresses condolences and explains its role in the police complaints system. It details the recommendations made to Durham Constabulary, their response, and the IOPC's follow-up actions to seek further clarity on the acceptance of recommendations. DWP expresses condolences and states that existing guidance and support are adequate for vulnerable customers. They describe the call-back procedure followed and note that the ESA agent did not stop Ms Holmes’ benefit pending receipt of a PW1 form, indicating recognition of her vulnerabilities. TEWV acknowledges concerns and details actions taken including confirming assessment methods, developing an interim policy to address disputes between police and mental health services, and preparing a patient safety briefing on actions to take when disputes arise with partner agencies. The Police and Crime Commissioner acknowledges receipt of the report and expresses condolences. They state they have discussed the concerns with the Chief Constable, who has implemented an interim escalation policy with TEWV pending the roll-out of the national ‘Right Care Right Person’ approach. The constabulary has worked with TEWV to develop a strong partnership plan, implemented an interim escalation policy, and will train frontline officers with a national training package and local guidance.
Alex Dews
All Responded
2023-0380 10 Oct 2023 South Yorkshire (Western)
Department for Education Department of Health and Social Care
Concerns summary (AI summary) School avoided NHS mental health referrals due to excessive waiting lists, instead procuring private support with unclear allocation processes and poor communication between the school and external providers.
Noted (AI summary) Outwood Grange Academies Trust details the mental health and wellbeing services involved with the academy, referral processes, and discharge procedures. They note that further guidance from the DfE on support in schools for pupils who are transgendering is still awaited. The DfE is working with the Minister for Women and Equalities to develop guidance to support schools and colleges in relation to children who are questioning their gender, with a public consultation planned before publication. The Department of Health and Social Care outlines NHS England's plans to increase access to community mental health services for children and young people, and to implement new access and waiting time standards. They also describe NHS England's overhaul of children’s gender identity services following recommendations from Dr. Cass.
Kirandip Bharaj
All Responded
2023-0379 9 Oct 2023 Blackpool & Fylde
Blackpool Council
Concerns summary (AI summary) The coroner notes that adult social care staff may lack the tools, training, and guidance to recognise and address eating disorders in vulnerable people, potentially leading to delays in necessary medical assessment and treatment.
Action Planned (AI summary) Blackpool Council is undertaking an internal review of the circumstances and will share the learning across services. They have a plan including AMHP supervision, exploring risk assessments and approaching LSCFT Eating Disorder service for an awareness session for all AMHPs early in 2024.
Sandra Curran
All Responded
2023-0378 9 Oct 2023 Manchester South
ABTA – The Travel Association Foreign, Commonwealth and Development O…
Concerns summary (AI summary) UK tour operators failed to adequately warn holidaymakers, particularly weak swimmers, about the risks and challenges of sea swimming and snorkelling in unfamiliar locations with strong currents.
Noted (AI summary) ABTA acknowledges the coroner's concerns and outlines its role in providing guidance to travel industry members and consumers, particularly regarding health and safety. They highlight their work with the FCDO and their consumer safety information, but state they are not aware of the full facts in the specific case. The FCDO has enhanced its Travel Advice on swimming safety to include a link to the Royal Life Saving Society’s (RLSS) “Water Safety on Holiday” page in the “Swimming safety” section of the “Safety and Security” page.
Mark McKessy
All Responded
2023-0377 9 Oct 2023 Manchester South
One Stockport Health and Care Board
Concerns summary (AI summary) Poor inter-agency communication and a failure to recognise complex health and learning disability needs prevented coordinated care, leaving a vulnerable individual without adequate risk reduction measures.
Action Planned (AI summary) Stockport Integrated Care Partnership acknowledges the concerns and highlights that a joint learning event is planned for January 2024 to strengthen information sharing and improve practice related to supporting people with learning disabilities. They also plan to engage with the family to share experiences.
Margaret Kelly
All Responded
2023-0375 9 Oct 2023 North Wales East and Central
Betsi Cadwaladr University Health Board
Concerns summary (AI summary) Unsustainable pressure on emergency department staff, stemming from insufficient strategic planning and support, is causing treatment delays and raises concerns about patient safety and increased mortality.
Action Planned (AI summary) Betsi Cadwaladr UHB acknowledges concerns about pressure on the Emergency Department at Ysbyty Glan Clwyd. They are undertaking a programme management approach organized into three phases to strengthen planning, leadership and governance across the Health Board and are working with operational and clinical teams.
John Condron
Partially Responded
2023-0374 6 Oct 2023 Cheshire
Cheshire Police National College of Policing National Police Chief’s Council
Concerns summary (AI summary) There is no agreed national protocol or specified timescale for police to inform suspects of a decision to take no further action, creating a risk of further self-inflicted deaths.
Action Taken (AI summary) Cheshire Constabulary has reviewed its suspect policy and procedure, introduced in August 2023, and now specifies that when a decision is made not to take further action against a suspect, they must be updated at the earliest practicable opportunity or within 48 hours.
Adam Stuyvesant
Historic (No Identified Response)
2023-0372 6 Oct 2023 Wiltshire and Swindon
Great Western Hospital
Concerns summary (AI summary) The Emergency Department's DVT risk assessment failed to consider lower limb immobility from plastic boots, risking patients not receiving crucial anti-clotting medication and developing fatal pulmonary embolisms.
Iris Fordham
All Responded
2023-0373 5 Oct 2023 East London
Barts Health NHS Foundation Trust Department of Health and Social Care
Concerns summary (AI summary) Inadequate clinical record keeping and a failure to perform falls risk assessments, compounded by staff not properly reviewing patient records, suggests a systemic culture of indifference within the Trust.
Action Planned (AI summary) Barts Health NHS Foundation Trust will implement actions to improve practices for patients with dementia and/or at risk of falls, including ensuring up-to-date Enhanced Care Assessments, using fall risk ID bands, and mandatory falls risk assessment training for staff. The Trust is conducting a diagnostic assessment on essentials of care and associated patient risk assessments (including falls).
Jessica Baker
All Responded
2023-0369 5 Oct 2023 Liverpool and Wirral
Department for Education Department for Transport
Concerns summary (AI summary) Concerns exist regarding the lack of clear government advice to schools on seatbelt use in commuter coaches and insufficient public information campaigns promoting seatbelt safety for children.
Action Planned (AI summary) DfT is launching a national seat belt campaign in March 2024 targeting young men. DfE will share education materials on seat belt compliance with education settings, including DfT’s updated guidance on seat belt compliance. DfE also proposes to make a small amendment to the existing statutory guidance on home-to-school travel.
Lilian Board
All Responded
2023-0368 5 Oct 2023 Lincolnshire
United Lincolnshire Hospitals NHS Trust
Concerns summary (AI summary) A critical lack of checks allowed duplicate prescriptions of the same medication from both a GP and hospital, enabling the deceased to accumulate an excessive amount that she used to end her life.
Noted (AI summary) United Lincolnshire Hospitals NHS Trust expresses condolences and clarifies the policy for supplying patients with 14 days of medication upon discharge. They argue that the current policy appropriately balances patient needs with potential risks, given that the patient had a supply of medication that was likely fatal in overdose.
Janet Spencer
All Responded
2023-0541 4 Oct 2023 Nottingham City and Nottinghamshire
Nottinghamshire County Council
Concerns summary (AI summary) Critical patient information was inadequately shared between care facilities during hasty transfers, leading to medication errors. The receiving care home also lacked the authority to refuse referrals despite insufficient information.
Action Taken (AI summary) Nottinghamshire County Council has implemented a new process and referral/assessment form for hospital and community admissions into Assessment Flat accommodation at Gladstone Court to outline a person's care and support needs, any risks, and updated medical information. They also hold weekly meetings for the Discharge to Assessment Team Managers to review practice and share improvements.