2023

PFD Reports
Reports: 552 Areas: 65

85% response rate (above 63% average).

552 results
Madeleine Lawrence
Partially Responded
2023-0428 6 Nov 2023 Avon
Care Quality Commission North Bristol NHS Trust
Concerns summary (AI summary) Southmead Hospital had serious patient safety deficiencies. Concerns remain regarding the adequacy of current staff training and the measures in place for ongoing training of new staff.
Action Taken (AI summary) CQC has seen evidence of improvements at North Bristol Trust and will continue to monitor this area. CQC also conducted an on-site assessment focusing on learning culture, systems, pathways and transitions and safe and effective staffing.
Adam Johnson
All Responded
2023-0427 3 Nov 2023 South Yorkshire (Western)
Elite Ice Hockey League English Ice Hockey Horwich Farrelly Limited +1 more
Concerns summary (AI summary) The International Ice Hockey Federation does not mandate neck guards for adult players, raising concern that this lack of required protective equipment could lead to future deaths.
Noted (AI summary) England Ice Hockey along with Ice Hockey UK (IHUK) and Scottish Ice Hockey (SIH), confirm the mandating of neck laceration protectors which comes into effect from 1st January 2024. The EIHL will mandate the use of neckguards for all players from 1 January 2024 in training and games, and a temporary rule change has been put in place to sanction non-compliance pending the provision of the full rule change from the IIHF. Ice Hockey UK describes its role as the national governing body and notes that the IIHF has mandated neck guards at all levels of competition. They state that IHUK mandated neck guards for Senior Men and Women with immediate effect on 30 October 2023, in addition to the existing mandate for the U16, U18 and U20 categories. England Ice Hockey provides information about regulations around neck laceration protection and the governance structure of Ice Hockey in the UK, but does not commit to specific actions beyond what is already recommended.
Musa Konteh
Historic (No Identified Response)
2023-0426 1 Nov 2023 Inner North London
Consular Feedback Team
Concerns summary (AI summary) Jet ski hire operations had virtually no health and safety procedures, lacking instructions on emergency cut-offs, warnings for hazards, and failing to provide lifejackets.
Sasha Mishabi
All Responded
2023-0425 1 Nov 2023 Birmingham and Solihull
St Andrews Healthcare
Concerns summary (AI summary) St. Andrew's Healthcare displayed chronic non-compliance with its pressure ulcer prevention policy, including failures in assessments, daily skin inspections, and incident reporting. This indicates systemic governance and quality assurance deficiencies.
Action Planned (AI summary) St Andrews Healthcare will undertake an informal audit of daily huddles by the Associate Director of Nursing and provide face-to-face training on pressure sores to all staff on Lifford ward in Birmingham.
Shiya Collins
All Responded
2023-0422 31 Oct 2023 Newcastle and North Tyneside
Cleric
Concerns summary (AI summary) A computer system's "locking facility" prevented clinicians from accessing and upgrading a patient's ambulance response, despite multiple calls highlighting their deteriorating condition.
Action Planned (AI summary) Cleric Computer Services will implement minor changes to their system, including opening records in a read-only state requiring users to request a lock, and streamlining the mechanism to request a lock release.
Kai Takagi
Partially Responded
2023-0502 27 Oct 2023 Inner West London
Chelsea and Westminster Hospital NHS England
Concerns summary (AI summary) Critical abnormal blood results were not communicated to a discharged patient due to a failure in the hospital's call-back system and informal handover process between shifts, leading to delayed care.
Noted (AI summary) NHS England highlights existing national guidance and standards for following up on test results after discharge and refers to their urgent and emergency care recovery plan, noting the responsibility of Trusts to implement procedures and follow national guidance.
Geoffrey Whatling
Historic (No Identified Response)
2023-0418 27 Oct 2023 Norfolk
Amberley Hall Care Home Athena Care Homes (UK) Limited
Concerns summary (AI summary) A care home failed to monitor a patient's food/fluid intake and observations, did not call emergency services for a high NEWS2 score, and had incomplete records, with no apparent actions taken after the death.
Francis Barnes
All Responded
2023-0417 27 Oct 2023 Berkshire
Oxford University Hospitals NHS Foundat…
Concerns summary (AI summary) The Oxford Trust failed to investigate a patient's death, refused joint efforts, lacked proper meeting records, provided an unreliable statement, and was uncooperative in evidence sharing, hindering learning from the death.
Action Taken (AI summary) Oxford University Hospitals updated their Mortality Review Policy to include an appendix on cross-system learning responses and established a weekly Patient Safety meeting with the Buckinghamshire, Oxfordshire and Berkshire West (BOB) Integrated Care Board (ICB).
Andrew Nichols
All Responded
2023-0416 27 Oct 2023 Worcestershire
National Institute for Health and Care …
Concerns summary (AI summary) There is a lack of clarity on responsibility for VTE risk assessments during patient discharge from hospitals to community care, leading to potential gaps where high-risk patients' needs are not met.
Action Planned (AI summary) NICE will review its guideline on venous thromboembolism to address the issue of continuing VTE prophylaxis on discharge and their implementation support team will consider delivering support on VTE risk assessments and discharge planning, and their external communications team will reflect on the issues raised by the report to improve future guidance dissemination.
Jacqueline Carrey
All Responded
2023-0411 26 Oct 2023 Milton Keynes
Milton Keynes University Hospital
Concerns summary (AI summary) The patient's medical record lacked clear indication of potential abuse risk, and this crucial information was not flagged to staff before discharge, highlighting failures in record-keeping and communication.
Action Taken (AI summary) Milton Keynes University Hospital has incorporated new measures into their EHR that codify information regarding restrictions on medicines supplied at discharge, including alerts for both doctors and pharmacists.
Carl Fullalove
Partially Responded
2023-0408 25 Oct 2023 Cheshire
College of Policing National Police Chiefs Council
Concerns summary (AI summary) Inadequate police training on identifying nuanced symptoms of Acute Behavioural Disturbance (ABD) and the risks of prone restraint for drug-intoxicated individuals led to fatal outcomes.
Action Taken (AI summary) The College of Policing updated their First Aid Learning Programme (FALP) in April 2024 to include updated guidance on Acute Behavioural Disturbance (ABD), including de-escalation and communication strategies.
Federica Cavenati
Historic (No Identified Response)
2023-0410 25 Oct 2023 Inner West London
Medicines and Healthcare products Regul…
Concerns summary (AI summary) There is an absence of intravenous antidepressant medication in the UK for patients who cannot take it orally, unlike in Europe, limiting treatment options for vulnerable individuals.
Bronwen Morgan
Historic (No Identified Response)
2023-0409 25 Oct 2023 South Wales Central
Department for Digital, Culture, Media … Ofcom Welsh Health Minister +1 more
Concerns summary (AI summary) Vulnerable individuals are able to access websites that facilitate and promote self-harm and suicide methods, enabling them to acquire information and means to cause their own death.
Myra Maxfield
All Responded
2023-0396 25 Oct 2023 Stoke on Trent and North Staffordshire
NHS England University Hospital’s of North Midlands
Concerns summary (AI summary) Delays in patients seeing the Tissue Viability Team, specifically due to its unavailability over weekends, put patients at risk of death from pressure ulcers.
Noted (AI summary) NHS England outlines national guidance related to pressure ulcer prevention and refers to ongoing work as part of the National Patient Safety Strategy, but defers to the Trust regarding the specifics of service provision at Royal Stoke University Hospital. University Hospitals of North Midlands will continue to monitor the timeliness of pressure ulcer risk assessments and review referral criteria for the Tissue Viability Team, subsequently monitoring referral to response times.
Frederick Powell
All Responded
2023-0406 24 Oct 2023 Lincolnshire
Acis Housing
Concerns summary (AI summary) Many properties still contain internal glass doors, raising safety concerns and prompting a review of replacement policies, even if current building regulations are met.
Noted (AI summary) Acis Group acknowledges the coroner's concerns, referred the issue to the Regulator of Social Housing and the National Housing Federation, and raised awareness within the social housing sector, asserting no breach of regulatory standards or statutory obligations.
Tracy Gambrill
Partially Responded
2023-0405 24 Oct 2023 South Yorkshire (Western)
NHS England General Medical Council Royal College of Surgeons of England +1 more
Concerns summary (AI summary) Surgical procedures for this operation rely on anatomical landmarks without sufficient intra-operative measurement, leading to excessively deep incisions and potential safety risks.
Noted (AI summary) The Society of British Neurological Surgeons has written to all SBNS members, asking them to recognise the importance of measuring depth intraoperatively, and empowering them to abort surgery when findings are not consistent with expectations. The GMC acknowledges the concerns but refers them to NICE, medical royal colleges, or specialty bodies, as they do not provide guidance on specific clinical procedures. They highlight their role in setting professional standards and supporting doctors to meet them.
Jennifer Campbell
All Responded
2023-0404 24 Oct 2023 North West Wales
Betsi Cadwaladr University Health Board
Concerns summary (AI summary) A crucial ERCP referral was lost, with no investigation or learning by the Health Board, compounded by delays in electronic referral implementation, risking patient safety.
Action Taken (AI summary) The Health Board implemented a new standing operating procedure for endoscopy referrals in November 2023 and scans all paper referrals into the endoscopy email inbox. Referrals are also recorded onto the Welsh Patient Administration System (WPAS) as soon as they are received. They are also working with Digital Health and Care Wales (DHCW) on developing an electronic form as part of the Welsh Clinical Portal (WCP).
Jonathan McCarthy
Partially Responded
2023-0402 24 Oct 2023 Northampton
Ministry of Justice NHS England Practice Plus Group +1 more
Concerns summary (AI summary) Prisons failed to verify and manage critical pre-existing community hospital appointments for prisoners, and lacked fitness-to-transfer assessments, impacting medical care and safety during transfers.
Action Taken (AI summary) Practice Plus Group implemented a new transfer process in November 2023 to ensure the safe transfer of patients, including a transfer document that includes future external appointments. "Medical Hold" will be utilised to ensure that patients booked for urgent or specialised treatments/appointments are not transferred until the appointment has taken place.
Karlton Donaghey
All Responded
2023-0399 23 Oct 2023 Newcastle upon Tyne and North Tyneside
Product Safety and Standards
Concerns summary (AI summary) Helium balloons are freely available without adequate warnings, and parents lack sufficient awareness of the significant risks they pose to young children.
Action Planned (AI summary) OPSS will write to the British Standards Institution to recommend updating the Toy Safety Standard EN71 to reflect the risks of helium inhalation. OPSS will also write to relevant trade organizations and Local Authority Trading Standards authorities advising them of OPSS’ concerns about the risks posed by helium-filled balloons.
Michael Hindes
All Responded
2023-0521 20 Oct 2023 Inner North London
South West London and St George’s Menta…
Concerns summary (AI summary) There were significant delays in community mental health follow-up and crisis team referral, and a failure to adequately involve or inform the patient's family about his mental health.
Action Planned (AI summary) The Psychiatric Liaison Team will be changing their local protocols to strengthen prompts to help remind clinicians how best to approach the subject of sharing information with patients' families. The Trust will raise awareness of this area via a specific newsletter article issued to Trust staff by March 2024.
Trevor Bailey
All Responded
2023-0419 20 Oct 2023 Inner North London
Church Lane Surgery Northwick Park Hospital
Concerns summary (AI summary) The emergency department failed to elicit crucial patient history, such as smoking and family cardiac issues, which should have prompted a life-saving referral to a rapid access chest pain clinic.
Noted (AI summary) Church Lane Surgery updated their patient history templates, provided training to staff on collecting and recording family history of IHD, and restructured the on-call system for the Duty doctor by adding un-booked telephone and face-to-face slots. London North West University Healthcare NHS Trust argues that the patient's management in the emergency department was appropriate based on national scoring and existing chest pain pathways and describes the introduction of an Emergency Assessment Unit designed to improve waiting times.
Jill Brice
All Responded
2023-0401 20 Oct 2023 West Sussex, Brighton and Hove
Care Quality Commission Department for Housing
Concerns summary (AI summary) Care residents are not consistently reminded to keep their emergency pendants close, posing a safety risk during emergencies like fires.
Noted (AI summary) The CQC states that the location where the death occurred was not registered with them and appears to fall outside the scope of registration and regulation by them. They have requested interested person status and an extension to gather further information. The CQC states that the sheltered accommodation where the deceased resided is not registered with them and therefore not regulated by them, so they cannot comment on the specific concern raised.
Valerie Simmons
All Responded
2023-0400 20 Oct 2023 Cornwall and the Isles of Scilly
Community Nurse Locality Team Lead
Concerns summary (AI summary) Observations were not consistently undertaken when a patient's condition changed, and staff require further training on the risks of hypovolaemia in anti-coagulated patients.
Action Planned (AI summary) Cornwall Partnership NHS Foundation Trust will update a SOP and training video regarding side effects of anticoagulation medication, make POCT training mandatory, seek investment for additional CASP training sessions for registered community nurses and develop learning from experience posters.
Thomas Doyle
All Responded
2023-0397 20 Oct 2023 East London
Barking, Havering and Redbridge Univers… Department of Health and Social Care
Concerns summary (AI summary) The sepsis diagnostic pathway was repeatedly not commenced despite the patient meeting severe sepsis criteria, contravening Trust policy and delaying critical treatment.
Action Taken (AI summary) The Trust shared an internal alert with staff detailing good record keeping standards, developed a video explaining the importance of record keeping, and displayed a screen saver on Trust computers. They have also made significant improvements in sepsis screening in the Emergency Departments and now use an electronic record, Careflow. The Department of Health and Social Care notes the Trust has shared an internal alert and screen saver detailing good record keeping standards, developed a video explaining the importance of good record keeping, and discussed PFD concerns at meetings. Sepsis screening in the Emergency Departments has significantly improved.
Kirsty Hendry
All Responded
2023-0394 20 Oct 2023 Manchester South
NHS England
Concerns summary (AI summary) Low awareness among primary care professionals regarding key symptoms of a burst aneurysm results in delayed identification and referral, impacting vital early treatment.
Action Planned (AI summary) NHS England will share the report with colleagues in their Primary Care, Nursing, and Neurology teams, and raise awareness through existing forums. NHS England has also engaged with Tameside and Glossop Integrated Care NHS Foundation Trust regarding the circumstances surrounding the care.