2024
PFD Reports
Reports: 689
Areas: 67
98% response rate (above 62% average).
Daphne Austin
All Responded
2024-0447
13 Aug 2024
Cumbria
North Cumbria Integrated Care NHS Trust
Concerns summary
Insufficient contingency planning during industrial action led to inadequate medical cover, with one consultant managing 25 patients and the deceased receiving no medical input on a strike day.
Action taken summary
The Trust issued an urgent patient safety alert on fluid balance chart completion and is launching a trust-wide improvement plan. They also plan to introduce daily safety huddles and twice-daily …
Jeffrey Marshall
All Responded
2024-0450
13 Aug 2024
Surrey
National Institute for Health and Care …
NHS England
Concerns summary
A lack of national guidance on when to recommence anticoagulation after a traumatic head injury and no requirement to discuss risks with patients creates uncertainty and impacts informed decision-making.
Action taken summary
NHS England defers to NICE for national guidance on recommencing anticoagulation post-head injury, stating they will review NICE's response and consider any necessary actions. They noted that individu
Elizabeth Van Der Drift
All Responded
2024-0451
13 Aug 2024
Inner North London
UK Cleaning Product Industry Association
Department of Health and Social Care
Office for Product Safety and Standards
+1 more
Concerns summary
Brightly coloured laundry pods and their sweet-like packaging are confused for food by people with dementia, and easy-to-open packaging increases the risk of accidental ingestion of toxic products.
Action taken summary
UKCPI highlighted the rarity of such incidents and confirmed that all laundry capsule packaging from its members complies with GB CLP Regulation and industry Product Stewardship Programme. They sugges
Margaret Huntley
All Responded
2024-0452
13 Aug 2024
Teesside and Hartlepool
North East Ambulance Service NHS Founda…
Association of Ambulance Chief Executiv…
Royal College of General Practitioners
+1 more
Concerns summary
Ambulance staff lack understanding of steroid medication importance and Addison's Crisis, with no NHS Pathways guidance for triaging. Awareness and GP use of Steroid Emergency Cards and system alerts are inadequate.
Action taken summary
NHS England is collaborating with AACE and advocacy groups to enhance patient and staff awareness of steroid dependency and is monitoring NHS Pathways content. They are exploring the feasibility of …
Kial Thurman
All Responded
2024-0454
13 Aug 2024
Staffordshire and Stoke-on-Trent
Staffordshire County Council
Concerns summary
A rural, unlit road with a 60 mph limit narrows at a blind bend and bridge, causing frequent collisions. The national speed limit is too high, posing a risk of future deaths.
Action taken summary
The Council conducted a site visit, analysed collision data, and assessed traffic speeds. They concluded existing safety features are adequate and disputed the need for a speed limit reduction, citing
Matthew Gale
All Responded
2024-0456
13 Aug 2024
County Durham and Darlington
Tees, Esk and Wear Valleys NHS Foundati…
Concerns summary
Carers were not informed of Section 17 leave conditions or provided forms, and compliance audit data is inconsistent. Removing the requirement for carer signatures in a new policy increases future risks.
Action taken summary
The Trust has implemented a new fundamental standards group, added Section 17 leave requirements to nurse preceptorships, and developed a more frequent auditing process at ward level. They have update
Douglas Armstrong
All Responded
2024-0440
12 Aug 2024
Liverpool and Wirral
Medequip UK
Concerns summary
Care agency responders lacked sufficient training to identify a fractured neck of femur, over-relied on patient self-assessment, and inadequately communicated with ambulance services, resulting in a missed diagnosis.
Action taken summary
Medequip conducted a thorough review of their Responder Service procedures and implemented new digital forms for risk assessments and visits, which went live on 1 July 2024. They also completed …
David Thompson
All Responded
2024-0443
12 Aug 2024
Manchester North
Priory Group
NHS Greater Manchester Integrated Care …
Pennine Care NHS Foundation Trust
Concerns summary
Multiple systemic failures across Priory Dorking and Altrincham included absent safety plans, inadequate discharge procedures, poor communication between consultants, and lack of awareness of prior admissions or community support.
Action taken summary
Pennine Care NHS has implemented a Quality Assurance Framework for Out of Area Placements (OAPs), developed new OAP provider agreements, and established an Out of Area Practitioner role to monitor …
Nimo Osman
All Responded
2024-0444
12 Aug 2024
Inner North London
East London NHS Foundation Trust
Concerns summary
A significant delay in calling an emergency ambulance after a patient's collapse was exacerbated by a senior nurse's continued belief that nurses cannot call 999 without a doctor's approval, undermining training efforts.
Action taken summary
The Trust introduced a new Physical Healthcare Policy in March 2024, embedded through face-to-face training for all ward staff by May 2024, clarifying that nursing staff can and should call …
Geoffrey Toase and Michael Midgley
All Responded
2024-0507
12 Aug 2024
Kingston Upon Hull and the East Riding of Yorkshire
Driver and Vehicle Licensing Agency
Concerns summary
DVLA's license re-issue process is flawed due to insufficient gathering of medical history from specialists and GPs, tick-box forms, and lack of verification for self-declarations. This prevents full assessment of applicants' fitness to drive.
Action taken summary
The DVLA outlined their existing processes for driver medical licensing, stating that doctors can request further information from healthcare professionals and take a holistic clinical view. They note
Parminder Sanghera
All Responded
2024-0516
12 Aug 2024
Black Country
Midlands Partnership Trust
West Midlands Police
Concerns summary
Hospital and police custody failed to recognise a mental health crisis and conduct a Mental Health Act assessment, leading to inadequate risk assessments that missed suicide/self-harm concerns before release.
Action taken summary
West Midlands Police provided refresher training on the Mental Health Act to all custody staff in May 2024 and issued the 7th Edition of the National Decision Model. They have …
Gillian Stokes
All Responded
2024-0436
8 Aug 2024
Surrey
Department of Health & Social Care
Ashford and St Peter’s Hospitals NHS Fo…
Royal College of Nursing
+1 more
Concerns summary
Insufficient clinical guidance for diagnosing radiation-induced sarcoma in breast implant patients and an inadequate 5-year surveillance period. A crucial follow-up appointment after an aspiration was also not carried out.
Action taken summary
The DHSC has asked its officials to explore with MHRA and NHS England how to raise awareness among patients and clinicians about radiation-induced angiosarcoma. They noted that the current 5-year …
Mary Horgan
All Responded
2024-0437
8 Aug 2024
Greater Manchester South
Northern Care Alliance NHS Foundation T…
Concerns summary
Discrepant understandings between medical teams regarding Patient Pass operations create confusion and a risk of future patient harm, highlighting a need for clearer inter-hospital transfer protocols.
Action taken summary
Northern Care Alliance has issued a 7-minute briefing on the Patient Pass system to Greater Manchester Trusts and reviewed transfer policies. They are collaborating with Patient Pass developers to imp
Emma, Ellette and George Pattison
All Responded
2024-0438
8 Aug 2024
Surrey
National Police Chiefs’ Council
Surrey Police
Home Office
+2 more
Concerns summary
The process for obtaining shotgun certificates is flawed, as online doctors enable applicants to hide relevant medical history. Licensing authorities also lack methods to fully uncover coercive controlling behaviour.
Action taken summary
The DHSC states that a digital system for GPs to flag relevant medical conditions in firearms licensing has been fully rolled out by May 2023. They note the issues of …
Kevin McDonnell
All Responded
2024-0433
7 Aug 2024
Nottingham City and Nottinghamshire
HM Prison and Probation Service
Concerns summary
Prison staff failed to conduct meaningful ACCT observations and share critical risk information for at-risk prisoners. Furthermore, there was a failure to secure and retain accurate documentary evidence following a death in custody.
Action taken summary
HMPPS states that HMP Nottingham has increased SASH/ACCT awareness training for staff and introduced a 'trigger' database to improve risk information sharing. Additionally, ACCT books are now no longe
Mavis Dewey
All Responded
2024-0435
7 Aug 2024
South Yorkshire West
Monarch Health Care C/O Heeley Bank Car…
Concerns summary
Agency staff's admitted failure to consistently read care plans jeopardises resident safety by hindering the provision of appropriate and individualised care.
Action taken summary
Monarch Healthcare has immediately implemented new inductions for all agency staff, including a care plan comprehension assessment before working, and all Monarch employees now complete an annual asse
Martyn Stringer
All Responded
2024-0448
7 Aug 2024
Oxfordshire
NHS England
Concerns summary
A severe and frequent lack of suitable beds for compulsory mental health detention prevents patients from receiving critical care, with beds sometimes denied due to anticipated demand.
Action taken summary
NHS England highlights significant investments and established programmes to address mental health bed availability, including an additional £42 million recurrent investment from 2024/25 for Integrate
Alfred Sparrow
All Responded
2025-0405
6 Aug 2024
Worcestershire
Cardinal Health
Concerns summary
Care home staff failed to provide necessary assistance with food and fluid intake and made false care note entries, indicating a systemic failure that jeopardises resident safety.
Action taken summary
Cardinal Healthcare has implemented mandatory documentation audits, reinforced staff training on mealtimes and safeguarding, and commenced care plan reviews. They are also establishing new internal in
Raymond Brattley
All Responded
2024-0424
2 Aug 2024
Kingston Upon Hull and the County of the East Riding of Yorkshire
Royal Society for the Prevention of Acc…
Concerns summary
There are inadequate fire prevention measures for vulnerable, heavy-smoking residents in care settings. Organisations should consult the Fire Service for advice on mitigating risks, such as using metal bins and fire-retardant materials.
Action taken summary
RoSPA plans to review and update fire safety information on their website by Q4 2024, explore collaboration with the sheltered accommodation sector, and develop a policy position on fire safety …
Thomas McAuley
All Responded
2024-0426
2 Aug 2024
Dorset
Health and Safety Executive
Concerns summary
The dangerous practice of roadwork crews urinating between LGV axles risks fatal injuries. Despite a previous death, no industry-wide safety notices or publicity have addressed this ongoing hazard.
Action taken summary
The Health and Safety Executive states that comprehensive legislation and guidance on welfare provision and workplace transport safety already exist and are well-known to the construction industry. Th
Sophie Wilson
All Responded
2024-0427
2 Aug 2024
Durham and Darlington.
North East Ambulance Service
Concerns summary
Ambulance crews lacked crucial patient information from multi-agency plans due to electronic device data limits, necessitating manual contact with control. This compromises accessibility in emergencies for vulnerable individuals.
Action taken summary
North East Ambulance Service has instructed dispatch teams to verbally notify staff of any 'flags' on patient cases. They will also cascade information to crews on accessing additional patient informa
James Capstick
All Responded
2024-0429
2 Aug 2024
Cumbria
Westmorland Court Care Home
Care Quality Commission
Nursing and Midwifery Council
Concerns summary
Persistent concerns about care quality and unreliable patient notes were noted at Westmorland Court. A registered nurse's failure to perform basic life checks and CPR correctly highlighted training deficiencies and lack of defibrillator availability.
Action taken summary
Westmorland Court Care Home has implemented a Quality Improvement Plan, completed extensive staff refresher training and competency assessments, and updated all nursing and care documentation. They ha
Peter Gregory
All Responded
2024-0430
2 Aug 2024
Worcestershire
Civil Aviation Authority
Concerns summary
The CAA lacks regulations or guidance for the design, testing, and inspection of amateur-built balloons, and does not regulate competition balloon flying, leaving critical safety aspects unaddressed despite known risks.
Action taken summary
The CAA is developing guidance on the design, testing, and inspection of amateur-built balloons and will publish new operational safety guidance for competition balloon flying. This work includes stak
Lee Purkis
All Responded
2024-0418
1 Aug 2024
West Sussex Brighton & Hove
HM Prison and Probation Service
Concerns summary
A critical Mental Health Treatment Requirement was not transferred or communicated between Trusts, highlighting a systemic failure in MHTR administration and probation oversight.
Action taken summary
HMPPS accepts Probation Practitioners' ultimate oversight of MHTRs and acknowledges their underuse. They have created and are piloting Secondary Care MHTR "Proof of Concept Sites" with NHS England, an
Stephen Lindsay
All Responded
2024-0420
1 Aug 2024
Cumbria
North East and North Cumbria Integrated…
Concerns summary
Unclear commissioning responsibilities for mental health support caused critical care gaps for a terminally ill patient. This risks future deaths as patients may not receive necessary support, leading to crises.
Action taken summary
The ICB and involved organisations have reviewed care pathways and identified immediate actions. Cumbria, Northumberland, Tyne and Wear NHS FT is raising awareness of support helplines, while North Cu