2024
PFD Reports
Reports: 689
Areas: 67
98% response rate (above 63% average).
Susan Pollitt
All Responded
2024-0416
31 Jul 2024
Manchester North
Department of Health and Social Care
Faculty of Physician Associates
General Medical Council
Concerns summary (AI summary)
The absence of national regulation, clear training frameworks, and comprehensive competency assessments for Physician Associates creates significant patient safety risks and widespread role confusion.
Action Planned
(AI summary)
The GMC is bringing Physician Associates (PAs) into regulation in December. They will write to the NCA to request sight of the local trust framework and seek assurances around clinical governance at the ROH. The Faculty of Physician Associates (FPA) acknowledges the lack of regulation and is working towards it. They will review the DOPS (Direct Observation of Procedural Skills) form to see whether it can be enhanced. The Royal College of Physicians (RCP) is calling for a limit to the pace and scale of the roll-out of PAs and has set up an oversight group for PA-related activity. It is working with the RCP Patient Safety Committee to consider what more can be done to improve patient safety regarding PAs. The DHSC is working with NHS England and the GMC to ensure safe practice of Physician Associates (PAs), including work around regulation, training, supervision and competency. NHS Supply Chain is considering a nationally standardised approach to uniforms.
Derryck Crocker
All Responded
2024-0421
30 Jul 2024
Norfolk
Royal College of Anaesthetists
Royal College of Emergency Medicine
Royal College of Physicians
+2 more
Concerns summary (AI summary)
A widespread lack of understanding and routine training among medical staff regarding air embolism signs, symptoms, and risks leads to delayed recognition and treatment, increasing fatality rates.
Noted
(AI summary)
An observational peer review was completed in August 2024 by a Consultant Cardiothoracic Radiologist at Cambridge University Hospitals, and the Trust received the written outcome report. An SOP for deterioration of patients following lung biopsy is in place, and an air embolism training module is now available. The British Thoracic Society will propose a patient safety alert to the NHSE Patient Safety Committee to ensure a timely and appropriate response to air embolism following invasive procedures. The Royal College of Physicians supports the British Thoracic Society recommendation of an NHS Patient Safety Alert to raise wider awareness of air embolus. The Royal College of Emergency Medicine intends to raise awareness of air embolism among members by re-issuing a case report and considering specific guidance on recognition and management on its eLearning platform. The Royal Society of Medicine has asked Presidents of relevant specialist sections to include the risks of air embolism and its management in upcoming educational events. The Patient Safety section will elevate the profile of air embolism risks at its Patient Safety Summit in November 2024. The Royal College of Surgeons of England will flag the risk of air embolism within their governance mechanisms for ATLS and CCrlSP and will draw attention to the risk with their membership through regular communications. The Royal College of Anaesthetists and Association of Anaesthetists confirm that air embolism risks are included in anaesthetists' training and guidelines. They highlight the Quick Reference Handbook for managing anaesthesia-related emergencies and the Anaesthesia Clinical Services Accreditation scheme standards. A standard operating procedure for managing a deteriorating patient after image-guided lung biopsy has been implemented. A consultant anaesthetist has confirmed that an air embolism training module is now available to all Royal College of Radiologists members, and a REAL talk has been scheduled.
Scott Punshon
All Responded
2024-0428
29 Jul 2024
Durham and Darlington.
Durham County Council
Concerns summary (AI summary)
A fatal accident investigation identified critical safety issues with road markings, signage, and lighting that required urgent attention from the council's technical services.
Action Taken
(AI summary)
Durham County Council trimmed overgrown vegetation impacting street lighting, refreshed road markings, and realigned speed limit signage in the vicinity of the accident. The council will continue to assess the highway condition as part of scheduled safety inspections.
John Codd
All Responded
2024-0415
29 Jul 2024
Cornwall and the Isles of Scilly
Department of Health and Social Care
Concerns summary (AI summary)
Persistent and severe crowding in the Emergency Department, caused by lengthy delays in discharging patients, significantly impacts cubicle availability and jeopardizes future patient care.
Action Planned
(AI summary)
Royal Cornwall Hospitals NHS Trust is implementing changes to improve patient flow including a Clinical Decision Unit, resetting the Same Day Medical Assessment Unit, ensuring medical discharges by 19:00, and identifying a space for a discharge lounge. A system clinical leaders event focused on community alternatives to improve urgent care access.
Wendy Hammon
All Responded
2024-0410
29 Jul 2024
Surrey
Ashford and St. Peter’s Hospitals NHS F…
Concerns summary (AI summary)
Critical indicators of deteriorating health (rising CRP, fluid charts, NEWS2 scores) were consistently missed or incomplete by clinical staff, suggesting a systemic lack of knowledge and inadequate monitoring.
Action Planned
(AI summary)
The Trust's Serious Incident Report recommends empowering junior doctors to escalate and seek senior review. Actions to facilitate this include discussion at the Junior Doctor Forum, policy reviews, strengthening electronic patient record escalation processes, and monitoring quality improvement projects.
Zara Aleena
All Responded
2024-0409
26 Jul 2024
East London
HM Prisons and Probation Service
Ministry of Justice
Redbridge Council
+2 more
Concerns summary (AI summary)
Severe understaffing within the probation service led to poor quality risk assessments, inadequate staff training, and ineffective risk management. Additionally, the existing risk assessment tool and alert systems proved to be unwieldy and ineffective.
Action Planned
(AI summary)
London Borough of Redbridge details existing CCTV operator training which includes modules on behavioural body language training designed to detect suspicious behaviours. They also describe how they ensure risks for lone females are considered when planning events. The Metropolitan Police Service acknowledges the reviews lacked rigor. To address this, they will implement recommendations from an independent review, introduce body-worn video, review the integrated offender management system and implement Proactive Management Plans and have developed a new process map for clarity around recalls to prison. The Home Office acknowledges the concerns and will consider how to encourage business owners and staff to report predatory behavior. They mention plans to target perpetrators and address the causes of abuse and violence. HMPPS and MoJ acknowledge staffing issues and communication failures, but highlight the Prioritisation Framework implemented in January 2022. They also mention the Integrated Offender Management (IOM) guidance update (V4.1) from August 30, 2024, which explicitly requires POMs to be invited to all multiagency case conferences to improve communication.
Marjorie Michael
All Responded
2024-0408
26 Jul 2024
Gwent
Cabinet Secretary Health Social Care & …
Concerns summary (AI summary)
Persistent lengthy ambulance response delays for critical emergencies are caused by acute hospitals failing to promptly release ambulances, despite ongoing efforts, directly contributing to patient deaths.
Action Planned
(AI summary)
The Welsh Government outlines actions being taken by the Aneurin Bevan University Health Board and the Welsh Ambulance Services University NHS Trust, including supporting early intervention models, investing in falls prevention, optimizing the Clinical Support Desk, and rolling out the Cymru High Acuity Response Units.
Jennifer Bunyan and Marion Bunyan
All Responded
2024-0406
26 Jul 2024
Cambridgeshire and Peterborough
Cambridgeshire County Council
Department for Transport
Concerns summary (AI summary)
An unsafe 60 mph speed limit on a degraded rural road, combined with insufficient inspections and years of delayed safety barrier implementation despite previous fatalities, created severe dangers.
Noted
(AI summary)
The Department of Transport acknowledges the coroner's concerns regarding cluster sites and GPS routing but states that decisions about highways maintenance and enforcement are the responsibility of local authorities and that drivers should prioritise road signage over GPS guidance. Cambridgeshire County Council plans to implement a 30mph speed limit (with 40mph buffer zones) on Puddock Road by the end of November 2024, conduct a traffic flow survey in early November 2024, and undertake informal engagement on road closure/restricted access, followed by a formal Traffic Regulation Order application and consultation.
Danny Anderson
All Responded
2024-0405
25 Jul 2024
East London
Essex Partnership University NHS Founda…
Concerns summary (AI summary)
There was a lack of adequate risk formulation, over-reliance on patient self-reporting, and insufficient information gathering before discharge from mental health services, indicating staff lacked understanding of robust risk assessment and safety planning.
Action Taken
(AI summary)
Essex Partnership University NHS Foundation Trust details improvements to risk formulation on discharge, including discharge planning meetings with the MDT. They also mention training, a clinical risk policy, and a review of care coordinator roles and responsibilities to address safety concerns.
David Curry
All Responded
2024-0401
25 Jul 2024
Norfolk
Secretary of State for Department of He…
Concerns summary (AI summary)
A critical surgery for an obstructed kidney was delayed by five months due to lack of NHS theatre capacity, increasing the patient's sepsis risk, leading to the patient seeking private care and subsequently dying from sepsis.
Action Taken
(AI summary)
The Department of Health and Social Care addresses concerns about waiting lists and risks and highlights regional support to challenged Trusts, including the opening of a new orthopaedic centre and the establishment of a System Clinical Harms Review Group. Norfolk and Waveney ICB has reached out to offer support to healthcare providers involved to progress any internal learning identified.
Regan Smith
All Responded
2024-0479
24 Jul 2024
Suffolk
Department of Health and Social Care
Concerns summary (AI summary)
An ineffective verbal-only handover, incompatible IT systems, and high A&E acuity caused critical clinical information to be missed. A lack of national handover protocols for emergency departments exacerbated this risk.
Action Planned
(AI summary)
The Department of Health and Social Care acknowledge issues with handover of test results and emergency department pressures. They state that an ambulance data set is currently being rolled out across England to link patient data, and that the NHS is taking action to improve urgent and emergency care performance.
Brogen-Lea Storey
All Responded
2024-0404
24 Jul 2024
Staffordshire and Stoke on Trent
Road Safety Management Staffordshire Co…
Concerns summary (AI summary)
A busy road intersecting a well-used pedestrian track lacks adequate warnings for both drivers and pedestrians, and there are no measures to prevent pedestrians walking into traffic or to allow safe crossing.
Action Planned
(AI summary)
Staffordshire County Council is considering cutting back vegetation, installing additional road signs and markings, installing a gate/barrier at the footway, and a possible speed limit reduction to mitigate pedestrian incidents on Eastern Way. They will prioritise solutions alongside their annual road safety programme.
Shahida Khan
All Responded
2024-0398
24 Jul 2024
Hampshire, Portsmouth and Southampton
Voyage Care Cloverdale
Concerns summary (AI summary)
A patient received toxic and fatal quantities of medication from care home staff through an unknown mechanism, highlighting an unexplained risk of recurring, lethal medication errors.
Action Taken
(AI summary)
Voyage Care describes actions taken including reviewing resident care plans, medication training for staff, and commissioning an independent pharmacist to review policies. They are also planning the implementation of an electronic Medication Administration System.
Neil Woodley
All Responded
2024-0414
23 Jul 2024
South London
Metropolitan Police Service
Surrey Police
Concerns summary (AI summary)
Failures in communication between police forces led to a significant delay in conducting a welfare check, raising concerns about avoidable fatalities in future cases.
Noted
(AI summary)
The Metropolitan Police Service will deliver learning to staff and officers highlighting the importance of strict location sharing and compliance with standard operating procedures. Surrey Police reviewed records of calls and concluded that calls were handled correctly and promptly passed to the MPS. They agree with MPS that there was no failure in communication between Surrey Police and MPS.
Janet Rice
All Responded
2024-0397
23 Jul 2024
Durham and Darlington
County Durham and Darlington NHS Founda…
Concerns summary (AI summary)
The patient safety investigation report was significantly delayed and not a comprehensive review of omissions in anti-coagulant provision, with a limited remit and action plan focused only on the community hospital setting; training was also limited to the community hospital setting.
Action Taken
(AI summary)
Durham and Darlington NHS have completed actions including improving documentation, sharing learning, and pharmacy attendance at Sister's Away Day. These actions are designed to address concerns about omissions in anti-coagulant provision and capacity/best interest decision making.
Fredrick Dunbavin
All Responded
2024-0396
23 Jul 2024
Dorset
Seascape Homes and Property Limited
Concerns summary (AI summary)
There is open, unwarned access to a dangerous wooded area with a significant drop, posing an ongoing risk of serious injury due to lack of barriers or warning signs.
Action Taken
(AI summary)
Seascape Homes and Property Limited has had a HHSRS assessment carried out, extended the existing metal key clamp barrier along the boundary, and installed 'No Access & fall risk' signs.
Theo Bradley
All Responded
2024-0392
22 Jul 2024
Nottinghamshire
Sherwood Forest Hospitals NHS Foundatio…
Concerns summary (AI summary)
A culture within midwifery led to delayed action and an assumption of benign causes for antepartum haemorrhage (APH), with established guidance not followed, representing a regional and potentially national concern.
Action Taken
(AI summary)
Sherwood Forest Hospitals NHS Trust has revised the Antepartum Haemorrhage Guideline and implemented LIMS (Learning in Maternity Services) training, focusing on reacting to blood loss and causes of antepartum haemorrhage. The Trust has updated its Antepartum Haemorrhage (APH) guideline, introduced mandatory training, and implemented escalation processes. Wider cultural work has also been undertaken by the Perinatal Quad.
Gemima Christodoulou-Peace
All Responded
2024-0391
22 Jul 2024
Suffolk
Department of Health and Social Care
Concerns summary (AI summary)
Clinicians lack a central resource to identify medications increasing suicidal behaviour, call recordings for remote interactions are limited, and there were significant delays in accessing mental health services and medication reviews despite escalating patient distress.
Action Planned
(AI summary)
The Department acknowledges the concerns and highlights existing mechanisms for sharing patient information and work to improve access to mental health services. They also mention a revised Trust Strategy implemented in May 2024, though this seems to predate the report.
Omar Ahmed
All Responded
2024-0390
22 Jul 2024
East London
Department of Health and Social Care
East London Foundation NHS Trust
London Borough of Newham
+1 more
Concerns summary (AI summary)
Poor communication between care agencies, an under-resourced district nursing team lacking clinical curiosity, and carers failing to challenge poor patient decisions led to severe health deterioration and inadequate living conditions.
Noted
(AI summary)
Sunlight Care Group has updated policies, conducted a Serious Incident Review, and commenced a training program for staff. The training covers topics such as recognizing self-neglect, home safety, nutrition, and risk management, with a detailed schedule outlined in the response. The council has already completed a Safeguarding Adults Review referral and held a meeting with Sunlight Care, implementing a quality improvement plan and enhanced monitoring. They also plan further actions including a learning event with ASC, Sunlight Care and ELFT, a review of safeguarding procedures and training on implementing inquest lessons. The DHSC acknowledges the concerns raised in the report, referencing the Care Act 2014 and Mental Capacity Act. They highlight existing resources like the Care Workforce Pathway without committing to specific new actions. The Trust has increased time slots in the dressing clinic, staffed it with a substantive nurse, and will review with staff the need to proactively arrange professional meetings when they witness concerns. They also describe changes to wound care pathways.
Philips Evans
All Responded
2024-0387
22 Jul 2024
North Wales (East & Central)
Betsi Cadwaladr University Health Board
Concerns summary (AI summary)
The Health Board's investigations are consistently of poor quality, ineffective, and untimely, failing to identify and address care omissions or implement learning promptly, leading to recurring patient safety risks.
Action Taken
(AI summary)
BCUHB has implemented a new Integrated Concerns Policy and a Learning from Investigations Programme that reviewed 262 investigations against good practice standards. They have established clearer approval processes and are implementing a digital learning portal to cascade learning across the organization.
Benjamin Harrison
All Responded
2024-0394
19 Jul 2024
Mid Kent & Medway
HMP Rochester
Oxleas NHS Foundation Trust
Concerns summary (AI summary)
Lack of night-time healthcare in prison means untrained officers manage intoxicated prisoners without clear guidance, compounded by inconsistent information sharing policies between healthcare and prison staff regarding medication and risk.
Action Planned
(AI summary)
HMPPS has issued an order to staff regarding escalating concerns about prisoners under the influence of illicit substances. They are also embedding a process for sharing information about at-risk prisoners with medication in their possession, and are consulting on new guidance around prisoners under the influence. Oxleas will ensure the healthcare team is aware of relevant policies and that these are shared and discussed, and has updated on-call GP guidance. A review of policies has been completed and shared.
Joseph Parker
All Responded
2024-0389
19 Jul 2024
Avon
Faculty of Intensive Care Medicine
NHS England
Royal College of Anaesthetists
+1 more
Concerns summary (AI summary)
Despite capnography being the gold standard for tracheal tube placement, its universal endorsement and dissemination are lacking, with previous PFD reports on unrecognised oesophageal intubation failing to prompt necessary changes.
Noted
(AI summary)
NHS England acknowledges concerns about oesophageal intubation and the PUMA guidelines and states they will clarify the future direction of the Never Events Framework. They also note that all PFD reports are discussed by a working group to share learnings. The organisations agree with the coroner's concerns and highlight their existing work, including the 'no trace = wrong place' campaign, endorsement of PUMA guidelines, and emphasis on capnography in anaesthesia standards. They also express support for unrecognised oesophageal intubation to be a nationally reportable incident. The RCEM expresses support for adequate staffing, multidisciplinary simulation training, equipment standardization, intubation checklists, and capnography use, referencing an existing framework for collaboration between Emergency Medicine and Intensive Care Medicine.
Rita Howells
All Responded
2024-0388
19 Jul 2024
Herefordshire
Hereford County Hospital
Concerns summary (AI summary)
Hospital policy regarding bed rail erection before falls assessment is routinely ignored, and procedures for ensuring call bells are functional are inadequate.
Action Taken
(AI summary)
The Trust has implemented several measures including clearer documentation of call bell checks, reviewing incident reporting, adding falls risk to nursing handovers, implementing 'Falls Friday', using yellow socks/wristbands to identify falls risk, and trialing secured bed rails.
Deborah Cooper
All Responded
2024-0395
18 Jul 2024
Wiltshire & Swindon
Department for Science, Innovation & Te…
Concerns summary (AI summary)
A book detailing suicide methods is freely available on Amazon UK, and existing legislative frameworks, including the Suicide Act and Online Safety Act, appear ineffective in preventing its marketing and supply.
Noted
(AI summary)
The Secretary of State acknowledges the coroner's concerns regarding the Online Safety Act and its application to potentially harmful content on platforms like Amazon, but states that enforcement is the responsibility of the police and CPS. The response also clarifies the remit of the Ministry of Justice regarding the Suicide Act 1961.
Anna Elliot
All Responded
2024-0386
18 Jul 2024
Inner North London
East London Foundation Trust (ELFT)
Concerns summary (AI summary)
The unit experienced widespread poor record-keeping, inadequate observation chart entries, and a rising trend of missed and falsified observations, indicating a failure to adhere to critical safety protocols despite training and previous PFD reports.
Action Taken
(AI summary)
ELFT has implemented measures including admin cover during team handovers to prevent missed calls, updated lone working policies, and revised observation policies with training. They are developing an e-obs platform with time-stamped entries and alerts for overdue observations.