2024
PFD Reports
Reports: 689
Areas: 67
98% response rate (above 62% average).
Kieran Lavin
All Responded
2024-0422
1 Aug 2024
Birmingham and Solihull
Birmingham and Solihull Mental Health N…
Concerns summary
Critical suicide risk information was not recorded or shared effectively due to busy shifts. Post-death guidance for informal patient transport risk assessment remains inadequate, lacking specific questions for comprehensive evaluation.
Action taken summary
The Trust has appointed an Urgent Care Team Manager and updated its Transport Policy to strengthen communication and handover processes. They have shared inquest findings with staff and plan to …
Leah Croucher
All Responded
2024-0445
1 Aug 2024
Milton Keynes
HM Prison and Probation Service
Concerns summary
Inadequate monitoring of a known sex offender under probation and police supervision, coupled with poor inter-agency information sharing, allowed him to breach terms and commit murder.
Action taken summary
HMPPS South Central is undertaking reviews of Serious Further Offence cases involving SHPOs and the quality of Pre-Sentence Reports for sex offenders, to conclude by March 2025. Nationally, projects a
Susan Pollitt
All Responded
2024-0416
31 Jul 2024
Manchester North
Department of Health and Social Care
Faculty of Physician Associates
General Medical Council
Concerns summary
The absence of national regulation, clear training frameworks, and comprehensive competency assessments for Physician Associates creates significant patient safety risks and widespread role confusion.
Action taken summary
The GMC agrees that Physician Associates (PAs) need statutory regulation and confirms it will become the regulator for PAs and Anaesthesia Associates in December 2024, addressing issues of standards a
Maria de Ceita
All Responded
2024-0455
31 Jul 2024
North London
North Middlesex University Hospital NHS…
Concerns summary
A patient's one-to-one fall supervision plan was not documented in medical records, leading to its non-implementation and a fatal fall. This highlights a systemic failure in managing elderly patient fall risks.
Action taken summary
The Trust held a senior staff meeting to discuss improving documentation of falls risk assessments and communication. They have since implemented an enhanced care register for patients receiving enhan
Derryck Crocker
All Responded
2024-0421
30 Jul 2024
Norfolk
Royal College of Surgeons
Royal College of Physicians
Royal College of Anaesthetists
+2 more
Concerns summary
A widespread lack of understanding and routine training among medical staff regarding air embolism signs, symptoms, and risks leads to delayed recognition and treatment, increasing fatality rates.
Action taken summary
The Trust confirms completion of an observational peer review and receipt of its outcome report. It also provides updates on the approval of a new SOP for patient deterioration post-lung …
Wendy Hammon
All Responded
2024-0410
29 Jul 2024
Surrey
Ashford and St. Peter’s Hospitals NHS F…
Concerns summary
Critical indicators of deteriorating health (rising CRP, fluid charts, NEWS2 scores) were consistently missed or incomplete by clinical staff, suggesting a systemic lack of knowledge and inadequate monitoring.
Action taken summary
The Trust has completed a Serious Incident Investigation Report and will be discussing and implementing a series of actions to improve the recognition, escalation, and management of deteriorating pati
John Codd
All Responded
2024-0415
29 Jul 2024
Cornwall and the Isles of Scilly
Department of Health and Social Care
Concerns summary
Persistent and severe crowding in the Emergency Department, caused by lengthy delays in discharging patients, significantly impacts cubicle availability and jeopardizes future patient care.
Action taken summary
Royal Cornwall Hospitals NHS Trust (RCHT) is implementing urgent changes to improve patient flow and reduce ED crowding, including making space for a Clinical Decision Unit, converting SDMA to SDEC, …
Scott Punshon
All Responded
2024-0428
29 Jul 2024
Durham and Darlington.
[REDACTED]
Concerns summary
A fatal accident investigation identified critical safety issues with road markings, signage, and lighting that required urgent attention from the council's technical services.
Action taken summary
Durham County Council has addressed the identified road safety issues by trimming overgrown vegetation, refreshing road markings, and realigning speed limit signage with cleared vegetation.
Jennifer Bunyan and Marion Bunyan
All Responded
2024-0406
26 Jul 2024
Cambridgeshire and Peterborough
Cambridgeshire County Council
Department for Transport
Concerns summary
An unsafe 60 mph speed limit on a degraded rural road, combined with insufficient inspections and years of delayed safety barrier implementation despite previous fatalities, created severe dangers.
Action taken summary
The Department for Transport clarifies that highways maintenance funding allocation is for local authorities to manage based on local priorities and that the DfT does not intend to enforce cluster …
Marjorie Michael
All Responded
2024-0408
26 Jul 2024
Gwent
Cabinet Secretary Health Social Care & …
Concerns summary
Persistent lengthy ambulance response delays for critical emergencies are caused by acute hospitals failing to promptly release ambulances, despite ongoing efforts, directly contributing to patient deaths.
Action taken summary
The Welsh Government highlights ongoing investment in urgent and social care capacity. Aneurin Bevan University Health Board has invested in staffing and established a new Falls Assessment Service for
Zara Aleena
All Responded
2024-0409
26 Jul 2024
East London
HM Prisons and Probation Service
Redbridge Council
Home Office
+2 more
Concerns summary
Severe understaffing within the probation service led to poor quality risk assessments, inadequate staff training, and ineffective risk management. Additionally, the existing risk assessment tool and alert systems proved to be unwieldy and ineffective.
Action taken summary
The London Borough of Redbridge clarifies that its existing CCTV operator training already encompasses modules designed to detect various suspicious behaviours, including identifying sexual predators
David Curry
All Responded
2024-0401
25 Jul 2024
Norfolk
Secretary of State for Department of He…
Concerns summary
A critical surgery for an obstructed kidney was delayed by five months due to lack of NHS theatre capacity, increasing the patient's sepsis risk, leading to the patient seeking private care and subsequently dying from sepsis.
Action taken summary
The DHSC is focused on tackling waiting lists and maximising elective capacity. The Norfolk and Norwich University Hospital Orthopaedic Centre opened in July with four new theatres, and the ICB …
Danny Anderson
All Responded
2024-0405
25 Jul 2024
East London
Essex Partnership University NHS Founda…
Concerns summary
There was a lack of adequate risk formulation, over-reliance on patient self-reporting, and insufficient information gathering before discharge from mental health services, indicating staff lacked understanding of robust risk assessment and safety planning.
Action taken summary
Essex Partnership NHS Trust has implemented new discharge steps, changed practice to include Multi-Disciplinary Team discharge planning meetings, and enhanced clinical coding for discharge risks with
Shahida Khan
All Responded
2024-0398
24 Jul 2024
Hampshire, Portsmouth and Southampton
Voyage Care Cloverdale
Concerns summary
A patient received toxic and fatal quantities of medication from care home staff through an unknown mechanism, highlighting an unexplained risk of recurring, lethal medication errors.
Action taken summary
Voyage Care states that existing medication policies were robust and found no evidence of staff misadministration. To reduce future risk, they have reviewed resident care plans, begun renewing medicat
Brogen-Lea Storey
All Responded
2024-0404
24 Jul 2024
Staffordshire and Stoke on Trent
Road Safety Management Staffordshire Co…
Concerns summary
A busy road intersecting a well-used pedestrian track lacks adequate warnings for both drivers and pedestrians, and there are no measures to prevent pedestrians walking into traffic or to allow safe crossing.
Action taken summary
Staffordshire County Council has established highway maintainable at public expense, conducted a site visit with Cannock District Council, and analysed historical road traffic collision data. They are
Regan Smith
All Responded
2024-0479
24 Jul 2024
Suffolk
Department of Health and Social Care
Concerns summary
An ineffective verbal-only handover, incompatible IT systems, and high A&E acuity caused critical clinical information to be missed. A lack of national handover protocols for emergency departments exacerbated this risk.
Action taken summary
The DHSC has made enquiries with NHS England (NHSE) and EEAST regarding the handover failure. NHSE is working to improve electronic information sharing between ambulance services and emergency departm
Fredrick Dunbavin
All Responded
2024-0396
23 Jul 2024
Dorset
Seascape Homes and Property Limited
Concerns summary
There is open, unwarned access to a dangerous wooded area with a significant drop, posing an ongoing risk of serious injury due to lack of barriers or warning signs.
Action taken summary
Seascape Homes has conducted a HHSRS assessment and, in response, installed signs advising 'No Access & fall risk'. The Council is also installing wire mesh along existing metal key clamp …
Janet Rice
All Responded
2024-0397
23 Jul 2024
Durham and Darlington
County Durham and Darlington NHS Founda…
Concerns summary
A significantly delayed and incomplete patient safety investigation failed to adequately address systemic failures in anticoagulant administration and capacity assessments across hospital transfers, hindering timely learning and comprehensive training.
Action taken summary
The Trust is implementing the new Patient Safety Incident Response Framework (PSIRF) to address investigation delays and has revisited its action plan to include acute and community care. Completed ac
Neil Woodley
All Responded
2024-0414
23 Jul 2024
South London
Metropolitan Police Service
Surrey Police
Concerns summary
Failures in communication between police forces led to a significant delay in conducting a welfare check, raising concerns about avoidable fatalities in future cases.
Action taken summary
The Metropolitan Police disputes that communication failures occurred between Surrey Police and them on 4th January. However, they acknowledge that an internal 'linked CAD' was not created, leading to
Philips Evans
All Responded
2024-0387
22 Jul 2024
North Wales (East & Central)
Betsi Cadwaladr University Health Board
Concerns summary
The Health Board's investigations are consistently of poor quality, ineffective, and untimely, failing to identify and address care omissions or implement learning promptly, leading to recurring patient safety risks.
Action taken summary
BCUHB has implemented a new Integrated Concerns Policy and Procedure from 1st July 2024, following a 'Learning from Investigations Programme'. This includes a clearer approvals process, clear accounta
Omar Ahmed
All Responded
2024-0390
22 Jul 2024
East London
East London Foundation NHS Trust
Sunlight Care Group
Department of Health and Social Care
+1 more
Concerns summary
Poor communication between care agencies, an under-resourced district nursing team lacking clinical curiosity, and carers failing to challenge poor patient decisions led to severe health deterioration and inadequate living conditions.
Action taken summary
Sunlight Care Group conducted a Serious Incident Review and has updated 10 key policies covering multi-agency working, risk management, self-neglect, and client decision-making. They have also commenc
Gemima Christodoulou-Peace
All Responded
2024-0391
22 Jul 2024
Suffolk
Department of Health and Social Care
Concerns summary
Clinicians lack a central resource to identify medications increasing suicidal behaviour, call recordings for remote interactions are limited, and there were significant delays in accessing mental health services and medication reviews despite escalating patient distress.
Action taken summary
The DHSC reports that NHS England's Shared Care Records (since 2021) allow sharing of patient medication information. Norfolk and Suffolk NHS Foundation Trust (NSFT) implemented system changes and a S
Theo Bradley
All Responded
2024-0392
22 Jul 2024
Nottinghamshire
Sherwood Forest Hospitals NHS Foundatio…
Concerns summary
A culture within midwifery led to delayed action and an assumption of benign causes for antepartum haemorrhage (APH), with established guidance not followed, representing a regional and potentially national concern.
Action taken summary
This is a cover letter from the Acting Chief Executive of Sherwood Forest Hospitals NHS Trust, confirming the attached organisational response to the Regulation 28 Report for Theodore Bradley, which …
Russell Irvine
All Responded
2024-0393
22 Jul 2024
Durham & Darlington
[REDACTED]
Concerns summary
Prison staff failed to escalate or monitor a prisoner's reported refusal of food and fluids, highlighting a national absence of formal policy for monitoring prisoner meal collection.
Action taken summary
HMPPS disputes the need for a single formal policy or form to monitor prisoner food intake, citing operational impracticality across the prison estate. Instead, they will write to all Governors …
Rita Howells
All Responded
2024-0388
19 Jul 2024
Herefordshire
Hereford County Hospital
Concerns summary
Hospital policy regarding bed rail erection before falls assessment is routinely ignored, and procedures for ensuring call bells are functional are inadequate.
Action taken summary
Wye Valley NHS Trust has updated its Falls Policy, briefed staff, and commenced an audit to monitor compliance. They have also launched new guidance on call bells, added falls risk …