2024

PFD Reports
Reports: 689 Areas: 67

98% response rate (above 63% average).

Clear 604 results
George Dillon
All Responded
2024-0489 1 May 2024 Hampshire, Portsmouth and Southampton
Hampshire County Council
Concerns summary (AI summary) A dangerous crest on a 60mph country road causes vehicles to lose control at lower speeds, exacerbated by poor visibility at night and a lack of adequate warning signs.
Action Planned (AI summary) Following a review prompted by the PFD, the council has recommended crossroad warning signs, "reduce speed now" signs, and SLOW road markings on Lee Lane approaching Spaniard's Lane crossroads.
Laura Gawthorpe
All Responded
2024-0242 1 May 2024 West Yorkshire (Eastern)
Leeds City Council
Concerns summary (AI summary) Safety measures, including fencing and barriers, were only partially implemented at the car park, leaving areas where the parapet wall remained easily climbable.
Action Planned (AI summary) Leeds City Council is planning to install additional physical barriers at a car park and has finalized a technical specification for the work with an anticipated start date of September 2024.
Lilly Proctor
All Responded
2024-0237 1 May 2024 West Yorkshire (Eastern)
National Institute for Health and Care … Royal College of Paediatrics and Child …
Concerns summary (AI summary) A lack of child-specific screening tools and NICE guidance for pulmonary thromboembolism in the UK disadvantages clinicians, potentially leading to missed diagnoses and treatment delays in children.
Action Planned (AI summary) NICE will consider the issues raised in the report through its prioritisation board to determine if guidance should be developed in this area; decisions will be published on the NICE website. RCPCH has shared the report with its Emergency Care Committee to inform its review of Emergency Care Standards, will incorporate learnings into relevant courses, and will share information and suggestions for local improvement via its patient safety portal and the RCPCH Clinical Quality in Practice Committee.
Jordan Howarth
All Responded
2024-0236 1 May 2024 Manchester South
Department of Health and Social Care Tameside General Hospital
Concerns summary (AI summary) Hospital care suffered from a lack of multidisciplinary collaboration, undocumented clinical decisions regarding antibiotics and ICU admission, and failure to follow established NEWS2 score protocols.
Noted (AI summary) The Department of Health and Social Care outlines the planned phased implementation of Martha's Rule, giving patients the right to request a rapid review of their case by someone outside their immediate care team, and describes NHS England's broader Managing Deterioration Safety Improvement Programme. The response contains no text and cannot be classified.
Mohammed Azizi
All Responded
2024-0235 1 May 2024 Norfolk
HMP Norwich
Concerns summary (AI summary) Prison documentation was unreliable, with evidence of forged signatures, retrospective entry of notes, and incomplete disclosure of crucial documents, hindering external investigations.
Action Planned (AI summary) The organisation will provide advice and guidance to the staff member involved in the incident, ensure all future support and advice for staff during an inquest will be provided by the SPOC and regional safety specialist, support management grades to identify data losses, and write to all sites in the region to remind them of their responsibilities in supplying documentation without delay.
Harry Hall
All Responded
2024-0234 1 May 2024 Northumberland
Cumbria, Northumberland, Tyne and Wear …
Concerns summary (AI summary) Mental health services failed to adequately manage a patient with suicidal ideation, including a delayed crisis team response, significant wait times for appointments, and poor record-keeping.
Action Taken (AI summary) The Trust clarified that the appointment was created in error by an administrator and outlines existing processes for appointment cancellations, highlighting documentation procedures and communication protocols.
Kellie Sutton
All Responded
2024-0239 30 Apr 2024 Cambridgeshire and Peterborough
Hertfordshire Constabulary
Concerns summary (AI summary) Police lacked understanding of coercive control and its link to suicide, alongside insufficient knowledge of when and how to apply for Domestic Violence Protection Notices.
Action Taken (AI summary) Hertfordshire Constabulary details a range of training delivered since 2016 relating to domestic abuse, coercive control and stalking. Future plans include delivering interactive training exercises, rolling out lived experience sessions with survivors and delivering training inputs on protective orders and Clare's Law.
Mohamed Ellaboudy
All Responded
2024-0232 30 Apr 2024 Berkshire
Berkshire Healthcare NHS Foundation Tru…
Concerns summary (AI summary) Mental health care coordination post-discharge was inadequate, characterized by reliance on telephone appointments, unclear MDT thresholds, and a lack of clear family reporting routes, risking patient safety.
Action Taken (AI summary) Berkshire Healthcare has commenced a programme of work to move away from the Care Programme Approach (CPA) in line with national guidance, including new five-day clinical skills training, focus on robust discharge planning and 72 hour follow up. The Trust has updated its Transfer and Discharge policy in June 2024, setting out expectations for staff in relation to corresponding with the patient's GP on discharge.
Marlin Burrows
All Responded
2024-0230 30 Apr 2024 Liverpool and Wirral
HMP Garth
Concerns summary (AI summary) The prison's welfare sheet was inadequate for monitoring prisoner health, lacking clarity and guidance. Entries were not shared with medical staff, and there was no joint prison/healthcare oversight.
Action Planned (AI summary) Healthcare staff at HMP Garth have been instructed to review and sign the welfare checklist document upon arrival at the wing to inform clinical decision making, with monthly assurance checks to be completed by the Primary Care Manager. A Standard Operating Procedure (SOP) will be co-produced with prison staff following the publication of national guidance from HMPPS. HMPPS is developing national guidance for managing prisoners under the influence of illicit substances, which is currently in the consultation stage. Once agreed, the guidance will be rolled out via regional and local drug strategy leads, who will also develop local guidance and conduct assurance checks.
Jason Pulman
All Responded
2024-0229 30 Apr 2024 East Sussex
National Referral Support Service NHS England
Concerns summary (AI summary) Delays in specialist gender dysphoria treatment and lack of psychiatric support were exacerbated by unclear referral mechanisms and CAMHS being unaware of new national support offers, risking patient safety.
Action Taken (AI summary) NHS England has adopted a new process for Child Death Overview Panels (CDOPs) to alert NHS England following the death of every child or young person identified with gender distress. Improvements have also been made to the NCMD alert system and reporting form to better identify children and young people with gender distress. The Arden and GEM CSU updated its website in April 2024 to reflect a new supportive offer from NHSE, where all children and young people on the waiting list for CYP gender services are contacted and offered an assessment by their local NHS Mental Health Services.
Sophie Hindmarsh
All Responded
2024-0231 29 Apr 2024 South Yorkshire West
Department of Health of Social Care NHS England West Yorkshire Integrated Care Board
Concerns summary (AI summary) A significant ambulance response delay was caused by severe hospital offloading delays, tying up vital resources and preventing timely emergency care.
Noted (AI summary) NHS England outlines actions taken to improve ambulance performance, including implementing the Delivery plan for recovering urgent and emergency care services, engaging with West Yorkshire ICB, and publishing the NHS Long Term Workforce Plan. These actions include joint escalation processes, investment in resources, and workforce enhancements. West Yorkshire ICB describes actions taken to reduce ambulance response times and handover delays, including funding for additional resource in call centres. The ICB also highlights the development of a System Coordination Centre (SCC) to enable a proactive system response to operational pressures. The DHSC acknowledges the concerns regarding ambulance response times and hospital handover delays, notes that West Yorkshire ICB and NHS England will respond directly on specific actions, and highlights national initiatives to improve urgent and emergency care performance.
Orlando Davis
All Responded
2024-0227 26 Apr 2024 West Sussex, Brighton and Hove
Department of Health and Social Care NHS Sussex Integrated Care Board Nursing and Midwifery Council +1 more
Concerns summary (AI summary) Midwives lacked awareness of the risk of hyponatremia in birthing women, leading to inappropriate fluid management, inadequate monitoring, and subsequent severe brain injury to the baby.
Noted (AI summary) NHS Sussex confirms that University Hospitals Sussex NHS Foundation Trust (UHSx) and East Sussex Healthcare NHS Trust (ESHT) have implemented policies regarding fluid management and hyponatraemia in labour, developed and delivered training and education, and are auditing compliance with fluid balance charts. A leaflet has been developed advising mothers about fluid intake in early labour and shared learning about hyponatraemia and fluid balance in labour with the Regional Maternity Team at NHS England in 2022. The NMC is carrying out Fitness to Practise investigations, has shared the PFD report with the GMC, and will develop and publish a scenario to inform student midwives and midwives about hyponatraemia for the start of the next academic year. The Royal College of Obstetricians and Gynaecologists expresses condolences and outlines its role in supporting maternity services through educational initiatives and clinical guidance. It refers to existing NICE guidelines and other resources related to fetal monitoring, intrapartum care, and hyponatremia, and suggests the Royal College of Midwives also be informed. The Department of Health and Social Care highlights the publication of an NHS Resolution report on hyponatremia and notes the rollout of the Brain Injury Reduction Programme across maternity units in England.
Ellen Mercer
All Responded
2024-0226 26 Apr 2024 Berkshire
Frimley Health NHS Foundation Trust National Institute of Clinical Excellen… NHS England
Concerns summary (AI summary) Patients are waiting increasingly longer times in emergency departments without VTE risk assessment, and the current policy suggests that the 24 hour period for assessment starts only when a patient is 'admitted' to hospital; the VTE risk assessment policy may need to reflect the current reality on the ground nationally.
Noted (AI summary) The Royal College of Emergency Medicine notes the coroner's concerns about delays in VTE risk assessment but states that this is the responsibility of admitting specialties, not emergency medicine doctors, once a patient has been seen by another team. NICE acknowledges that its current VTE guidance does not cover people in the emergency department prior to admission and will ask its prioritisation board to consider if guidance should be developed in this area. NHS England has contacted NICE to suggest updating their guidance on VTE assessments to recommend that they should be undertaken within 14 hours of a 'decision to admit', as opposed to admission, to account for ED wait times. Firmley Health NHS Foundation Trust will revise its VTE policy to require risk assessment within 2 hours of arrival in the Emergency Department, with a clinical review within 12 hours if the patient remains in the ED. They will also add a prompt to their electronic record system and communicate the changes Trust-wide, aiming to complete these steps within 12 weeks. The Royal College of Physicians will produce a Safety Alert for Physicians and liaise with national clinical directors and The Society for Acute Medicine regarding delays in VTE prophylaxis due to hospital admission delays.
Charlie Millers
All Responded
2024-0225 26 Apr 2024 Manchester North
Department of Health and Social Care
Concerns summary (AI summary) A critical lack of independent investigation for deaths of patients detained under the Mental Health Act results in ineffective reviews, lost learning, and no consistent oversight for rectifying systemic issues.
Action Taken (AI summary) The Department of Health and Social Care details several actions and initiatives: NHS England reviews deaths of those detained under the Mental Health Act; the National Confidential Inquiry analyzes inpatient deaths; decision support tools are implemented; and a medical examiner system is being rolled out to scrutinize deaths and provide a voice for the bereaved.
David Wellington
All Responded
2024-0233 25 Apr 2024 Black Country
Walsall MBC
Concerns summary (AI summary) The service road used by both vehicles and pedestrians lacked a designated pathway for pedestrians, road markings designating a pedestrian route, and any clear separation of pedestrian routes; a number of obstructions were present in the service road, presenting a risk to pedestrians and emergency services.
Noted (AI summary) Walsall MBC acknowledges the concerns regarding pedestrian safety near a parade of shops, but cites legal and practical difficulties in implementing the suggested measures, including land ownership and the need for third-party consent; they are considering alternative measures but cannot guarantee their adoption.
Erik Marshall
All Responded
2024-0222 25 Apr 2024 South Yorkshire West
Cheshire and Merseyside Integrated Care…
Concerns summary (AI summary) A significant commissioning gap leaves high-risk 17-year-olds without essential sensory occupational therapy, as child services end at 16 and adult services only accept from 18.
Action Planned (AI summary) The Cheshire and Merseyside ICB intends to commission Occupational Therapy services for children and young people up to the age of 18 years and 364 days, which will be in place from December 2024.
Richard Carpenter
All Responded
2024-0221 25 Apr 2024 Wiltshire and Swindon
Department of Health and Social Care
Concerns summary (AI summary) Ambulance response targets are consistently missed due to chronic hospital handover delays and bed blocking caused by insufficient community care packages, increasing the risk of preventable deaths for patients requiring timely hospital transfer.
Action Taken (AI summary) The Department of Health and Social Care references NHS England's urgent and emergency care services recovery plan, additional funding for ambulance services and hospital beds, and investment in discharge processes, noting improvements in ambulance response times and handover delays.
Ash Bannister
All Responded
2024-0219 25 Apr 2024 Leicester City and South Leicestershire
United Children’s Services
Concerns summary (AI summary) Critical safety failures included undocumented removal of ligature risk assessments, poor inter-home communication, and inconsistent "ad hoc" waking night cover lacking clear policy, leading to prolonged unsupervised periods.
Noted (AI summary) The response consists of the organisation's name only.
Derek Hand
All Responded
2024-0580 24 Apr 2024 Derby and Derbyshire
Scottish Dental Clinical Effectiveness …
Concerns summary (AI summary) Current dental guidance for patients on Clopidogrel lacks requirements for pre-procedure clotting function checks, posing a risk of excessive post-dental procedure bleeding for these individuals.
Noted (AI summary) NHS Education for Scotland (NES) states that blood tests to detect a risk of excess bleeding for patients taking clopidogrel were considered during the development of the Management of Dental Patients Taking Anticoagulants or Antiplatelet Drugs guidance, but based on expert clinical opinion and published advice, there is no suitable test. They will review the guidance in 2027 or earlier if there are significant developments.
Nicholas Harrison
All Responded
2024-0224 24 Apr 2024 Swansea Neath and Port Talbot
City and County of Swansea NHS Wales Swansea Bay University Health Board
Concerns summary (AI summary) The Approved Mental Health Practitioner service repeatedly failed to conduct legally compliant Mental Health Act assessments, including insufficient collateral information gathering and inadequate medical attendance, despite family requests.
Action Planned (AI summary) The Welsh Government is focusing on improvements within several wards across health boards in Wales, including Ward F at Neath Port Talbot Hospital, setting national standards for risk assessment and discharge planning, and will monitor related metrics at regular intervals through UHB meetings. The council will continue to work with Swansea Bay University Health Board (SBUHB) to ensure mental health professionals who require access to the WCCIS system are granted access, and discussions are underway to ensure patient clinical notes are available across relevant systems accessed by both organisations. Swansea Bay University Health Board has implemented anti-ligature training, updated its observation policy, created a new assessment tool for environmental risks, established a process to review patients who do not attend appointments, and implemented a monthly monitoring system for Assertive Outreach Team referrals. The health board is reminding all clinical staff to ensure care plans are placed at the front of clinical notes or on the digital front page in WCCIS, and that plans are shared directly with relevant team members.
Olayemi Kehinde
All Responded
2024-0218 24 Apr 2024 East London
North East London Foundation Trust
Concerns summary (AI summary) Concerns arose regarding staff's ability to identify serious incidents during supervised Section 17 leave and the Trust's failure to conduct a proper governance investigation into the incident.
Action Taken (AI summary) NELFT has implemented new guidance for leave from inpatient wards, including risk assessment and communication protocols, and has introduced weekly Patient Safety Incident Group forums to oversee incidents; they have also transitioned to a new incident reporting system.
Nuliyati Businje
All Responded
2024-0441 23 Apr 2024 Cheshire
Department of Health and Social Care National Institute for Health and Care …
Concerns summary (AI summary) DVT risk assessment tools inadequately assess mobile or psychiatric patients, and clinicians lack awareness that observations can normalise despite a persistent clot, leading to missed diagnoses and increased VTE risk.
Noted (AI summary) NICE acknowledges the concerns and explains its guideline on venous thromboembolism risk assessment, noting that it does not recommend a particular risk assessment tool and that clinicians should choose a tool that best fits the patient's clinical circumstances. The Department of Health and Social Care will work with NHS England to consider the VTE risk assessment tool, in light of the concerns raised.
David Carpenter
All Responded
2024-0213 22 Apr 2024 Coventry and Warwickshire
Dennis Eagle Ltd
Concerns summary (AI summary) Widespread bin lorries contain significant design flaws, particularly in the automatic bin lift system, creating a foreseeable risk of workers being inadvertently lifted into the hopper and causing death, with slow and optional safety updates.
Action Taken (AI summary) Dennis Eagle has updated operator handbooks and training materials, and is offering these free of charge to customers with existing products. They are also collaborating with other manufacturers to share knowledge and are participating in a British Standards Institution working group to develop UK standards for refuse collection equipment.
Chanyang Li
All Responded
2024-0212 22 Apr 2024 Inner North London
Scape Living Student Accommodation
Concerns summary (AI summary) Student accommodation windows lacked adequate restrictors, enabling a fatal fall from a sixth-story, highlighting a failure to address the known risk of students falling from windows.
Noted (AI summary) Scape Operations Ltd states that window restrictors were installed in 2018 per the National Code of Standards and are inspected quarterly, with any remedial works immediately undertaken, and therefore they propose no further action.
Angela Carpos
All Responded
2024-0211 22 Apr 2024 Inner North London
MiHomecare
Concerns summary (AI summary) Care home staff lacked adequate training and awareness to recognise aspiration pneumonia, and the company's training quality and policy knowledge were insufficient.
Action Planned (AI summary) MiHomecare is updating its training on choking/aspiration risks, to be released by the end of July, including a "Talking Head" discussion and updated prompt card via their new CCH Connect app. They are also reviewing care planning tools to specifically reference aspiration risks.