2024

PFD Reports
Reports: 689 Areas: 67

98% response rate (above 63% average).

Clear 604 results
Jada Monoja
All Responded
2024-0269 17 May 2024 Inner North London
Department of Health and Social Care NHS England South London and Maudsley NHS
Concerns summary (AI summary) An online risk assessment tool is not systematically updated or used per policy, resulting in incomplete and potentially misleading patient risk assessments, hindering effective management.
Noted (AI summary) NHS England highlights the Suicide Prevention Strategy and guidance to improve the culture of care for mental health inpatient services. Oxleas has designed a clinical risk training workshop, and participates in the Royal College of Psychiatrists’ Culture of Care Programme. The Department acknowledges concerns about the use of risk assessment tools and refers to NICE guidance and the 5-year Suicide Prevention Strategy for England. It highlights NHS England's work to improve risk management within mental health services, including guidance published in April 2024. The Trust will issue a blue light bulletin reminding clinical staff to update risk assessment documents, and will audit risk assessments using the 'Tendable' system. The Trust will also work with the National Culture of Care team to adapt the risk assessment and formulation tool.
Gary Ash
All Responded
2024-0228 15 May 2024 East London
Department of Health and Social Care Royal Colleges of Anaesthetists
Concerns summary (AI summary) Significant gaps in general medical knowledge exist regarding neuroleptic malignant syndrome management, Dantrolene's adverse effects (pulmonary oedema, drug interactions), and the diagnosis of serotonin syndrome.
Action Planned (AI summary) SALG and FICM plan to use their publications to highlight lessons from the death, focusing on educational material for neuroleptic malignant syndrome and serotonin syndrome. The response also notes that anaesthetists and intensivists are taught about these conditions. The Trust now offers deep sedation only for endoscopy with anaesthetists who have the required expertise and a deep sedation standard operating procedure in place. The consent process is more robust and learning from this incident was shared across the division. NHS England has contacted the Trust for any further developments.
Carol Divall
All Responded
2024-0263 14 May 2024 East Sussex
East Sussex Healthcare NHS Trust
Concerns summary (AI summary) Basic nursing failures including inadequate oral care, mobilisation, and pressure sore management led to severe deterioration. A misleading discharge summary and insufficient root cause analysis further compounded the issues.
Action Taken (AI summary) East Sussex Healthcare Trust has implemented an electronic system for MUST and mouthcare assessments, introduced a frailty pathway, updated the discharge process, and is holding bimonthly Quality Summits to improve communication.
Margaret Clement
All Responded
2024-0261 14 May 2024 Lancashire and Blackburn with Darwen
East Lancashire Teaching Hospitals
Concerns summary (AI summary) Inadequate nursing records and handovers, coupled with doctors' poor task prioritisation, resulted in failures to request timely medical reviews and urgent clinical assistance for a patient with a significant bleed.
Action Taken (AI summary) The Trust has implemented changes including updates to nursing records, root cause analysis training, mandatory e-learning, SOP updates, and updated processes around monitoring of actions by adding assurance regarding completion of action plans to the PSG [Patient Safety Group] TOR (Terms of Reference) and agenda.
Elvon Morton
All Responded
2024-0258 13 May 2024 East London
Barts Health NHS Foundation Trust Department of Health and Social Care
Concerns summary (AI summary) Critical decisions were poorly documented, workload pressures led to a "coping culture," sedation decisions were flawed, and governance failed to identify and review a serious incident, compromising patient safety.
Noted (AI summary) The Department of Health and Social Care acknowledges the concerns and states that the matters are primarily local issues for Barts Health NHS Foundation Trust to address. Barts Health acknowledges documentation issues and is planning several actions including consultant re-induction, audits, training on capacity assessment and sedation, and recruitment of a learning from deaths lead.
Terence Manning
All Responded
2024-0495 10 May 2024 Blackpool & Fylde
HADDON COURT REST HOME, BLACKPOOL
Concerns summary (AI summary) Inaccurate record-keeping, due to carers transposing details from other residents, led to incorrect dietary information for a resident, posing a risk to future patient safety.
Action Taken (AI summary) Haddon Court Rest Home has reminded staff about the importance of accurate record keeping and the risks of using the "repeat functionality" of their software; the software provider is reviewing the functionality.
Paul Day
All Responded
2024-0274 10 May 2024 Derby and Derbyshire
Ministry of Justice
Concerns summary (AI summary) Prison CPR guidance, particularly the inclusion of rigor mortis as an exclusion, is inappropriate for untrained staff in non-24-hour healthcare facilities, risking missed opportunities for life-saving resuscitation.
Action Planned (AI summary) HM Prison and Probation Service acknowledges concerns about CPR guidance and will review and revise the guidance regarding rigor mortis as a sign of death, following advice from the Resuscitation Council UK.
Ben Harrison
All Responded
2024-0256 10 May 2024 North Wales (East and Central)
BOC Limited
Concerns summary (AI summary) Oxygen cylinders with a confusing two-valve system led to delayed oxygen delivery during resuscitation. Despite repeated incidents and training, the design remains unsafe for high-pressure medical emergencies.
Noted (AI summary) BOC apologizes for the late response, explains the regulatory background, and requests an extension to provide further information. BOC claims they did not receive the report until late June.
Linda Heath
All Responded
2024-0255 9 May 2024 East Riding and Hull
Care Quality Commission City Healthcare Partnership Hull Hull University Teaching Hospital +3 more
Concerns summary (AI summary) Inadequate hospital discharge summaries and a lack of GP follow-up procedures for recently discharged patients led to missed referrals for critical care. There was also an over-reliance on private care with insufficient oversight.
Noted (AI summary) The surgery has implemented measures including utilizing the task functionality in TPP SystmOne for clearer communication and providing additional training to staff regarding the importance of good record-keeping; they have also recruited a Data Quality and IT Officer. CHCP states they cannot provide feedback on some concerns as there was no referral made to CHCP Community Nursing by the hospital or surgery; however, they detailed how CHCP and the hospital transfer care records currently. The Trust is reminding staff to consider whether patients' care packages require revision and re-assessment upon discharge and to make appropriate referrals. The Trust also confirms that triangulation meetings are taking place in relation to complex Tissue Viability Nursing cases and plans are underway to establish similar processes for other community providers. CQC will discuss the concerns raised about Mrs Heath’s death at their next engagement meeting with the Hull University Teaching Hospitals NHS Trust and will make an appropriate regulatory response if they are not assured that improvements have been made. The NMC is investigating the concerns raised to identify whether they need to take regulatory action in relation to a professional on their register. They are also making enquiries to ensure PFD reports are shared across the organisation more swiftly in the future. NHS England relays that the GP Surgery implemented improvements to their processes, including mandating use of the Task Functionality element of the SystemOne clinical software, and arranging additional training on what to record in the patient record. Bimonthly meetings take place between CHCP and HUTH Tissue Viability Nurses.
Brandon Turner
All Responded
2024-0254 9 May 2024 Cornwall and the Isles of Scilly
CIOS ICB Department of Health and Social Care
Concerns summary (AI summary) Severe staff shortages in mental health services, a lack of crisis care alternatives for complex PTSD/EUPD patients, and a two-year waiting list for autism assessments pose significant risks.
Action Planned (AI summary) The Trust is setting up a facility in Truro run by the CHAOS Group which will have up to 14 step up / step down beds, 4 crisis beds, a 24/7 crisis/sanctuary facility plus support at home. NHS England has also increased the mental health workforce. Cornwall NHS is developing a 24/7 crisis care pathway including a crisis sanctuary for those with complex PTSD and EUPD, involving multiple partners. They are also working to address unmet demand for autism assessments. The ICB is developing a 24/7 crisis care pathway in phases, including a reablement bedded unit (4 beds) and a community reablement service with crisis sanctuary, aiming for trauma-informed mental health crisis prevention. They also plan to upscale sanctuary support for autistic people and expand the Crisis Resolution Home Treatment Team.
Samantha Angel
All Responded
2024-0253 9 May 2024 Hampshire, Portsmouth and Southampton
Queen Alexandra Hospital
Concerns summary (AI summary) Delays in resolving a workplace investigation, combined with the public disclosure of allegations among colleagues, caused severe distress. The system failed to accelerate the process despite the evident harm.
Action Taken (AI summary) Portsmouth Hospitals has made improvements to HR investigations, including wellbeing support, training for managers, and prompt signposting to Occupational Health. They are also reinforcing data protection policies to prevent disclosure of PID in incident reports.
Oliver Barnett
All Responded
2024-0348 8 May 2024 Cheshire
Department of Health and Social Care NHS England
Concerns summary (AI summary) The absence of residential substance misuse treatment facilities for children under 18 in England places them at increased risk of relapse and overdose by requiring parents to manage complex detoxification at home.
Noted (AI summary) NHS England expresses condolences and notes the concerns, but states that treatment for substance misuse is not within their remit. They highlight the Regulation 28 Working Group which shares learnings from preventable deaths across the NHS. The Department acknowledges concerns about residential and detoxification facilities for young people, but states that inpatient detoxification is rare and should be managed by community services with hospital support. They highlight existing funding and support for local authorities to improve drug and alcohol treatment, and will keep service models under review.
Donna Smith
All Responded
2024-0264 8 May 2024 Worcestershire
West Mercia Police Wychavon District Council
Concerns summary (AI summary) A critical lack of formal policies and guidance between CCTV operators and police led to confusion over responsibility for calling emergency services, resulting in dangerous delays.
Action Taken (AI summary) West Mercia Police has withdrawn Airwave Radio from CCTV rooms, now receiving all contact from them via telephony which automatically creates a Contact Record for triage and decision-making, addressing a communication gap. Wychavon District Council CCTV operators will now call 999 for specified incidents, requesting a reference log/number which will create a Contact Record; no further action is expected from CCTV operators once the call is made and the Contact Record recorded.
Sean O’Connor
All Responded
2024-0257 8 May 2024 Inner North London
Canary Wharf Management Limited
Concerns summary (AI summary) The lack of mandatory checks for lone workers and failure to integrate safety discussions about required checks into routine worker briefings increased the risk of harm.
Action Planned (AI summary) Canary Wharf Management will trial a new feature for work authorisations involving lone working, including a mandatory prompt for welfare checks, to be conducted and recorded by CWML staff if requested. They will also update the Contractor Handbook and Lone Working Policy to apply to contractors.
Zarah Ravn
All Responded
2024-0252 8 May 2024 Surrey
Ashlea Medical Practice
Concerns summary (AI summary) Mental health, physical, and medication reviews for a patient with schizophrenia and depression had not been carried out for a number of years, with a lack of monitoring and standardised process for review; no risk assessment was carried out when the patient reported a dip in her mental health.
Action Taken (AI summary) The practice has implemented changes to SMI annual review processes, including a new process for tasking GPs for mental health and medication reviews, reminders to use templates, and safety netting. They have also introduced a new HRT prescribing policy with questionnaires and audits, and reiterated the importance of suicide risk assessments and training.
John Bass
All Responded
2024-0251 8 May 2024 Surrey
Surrey County Council
Concerns summary (AI summary) Inadequate guidance for highway inspectors on vegetation encroachment on pavements and infrequent inspections of busy footpaths pose an ongoing risk to public safety.
Noted (AI summary) Surrey County Council acknowledges the coroner's concerns regarding vegetation encroachment and inspection frequency. They state that pavements are for pedestrians, not cyclists, and that the inspection regime is in line with their responsibilities and national guidance. They will, however, remind the inspection team to consider the risk to vulnerable users posed by debris.
Bobilya Mulonge
All Responded
2024-0250 8 May 2024 Manchester South
Department of Health and Social Care
Concerns summary (AI summary) Persistent delays in paramedics attending Category 2 calls are caused by ambulances being unable to clear Accident and Emergency departments promptly.
Action Taken (AI summary) The Department of Health and Social Care outlines actions being taken nationally to improve ambulance response times and patient flow, including additional funding and targets for faster ambulance response times and hospital handover. They highlight the reduction in average Category 2 ambulance response times in the North West Ambulance Service region in 2023/24.
Matthew Scott
All Responded
2024-0355 7 May 2024 Derby and Derbyshire
Highways Authority of Derbyshire County…
Concerns summary (AI summary) A lengthy, defective, and subsided section of road, prone to holding standing water that could freeze, created a significant hazard for drivers, leading to loss of vehicle control.
Action Planned (AI summary) Derbyshire County Council will undertake full width road surfacing work to be completed by 31 October 2024 to level deviations in the road surface.
Peter Fanning
All Responded
2024-0249 7 May 2024 Birmingham and Solihull
University Hospitals Birmingham NHS Fou…
Concerns summary (AI summary) Insufficient radiology slots for feeding tube replacements caused week-long delays and suboptimal nutrition for complex patients. There was also a lack of clear procedures for maintaining nutrition during these delays.
Action Taken (AI summary) The Trust has increased interventional radiology capacity from one to four lists per week across its sites and increased the number of consultants able to provide this service to three. Temporary funding has also been provided to increase IR capacity on the Heartlands site.
Colin Waterhouse
All Responded
2024-0248 7 May 2024 Manchester South
Ministry of Housing, Communities & Loca…
Concerns summary (AI summary) Inadequate support services and an inaccessible digital bidding system for social housing left a palliative care patient in unsuitable accommodation, negatively impacting his wellbeing.
Action Planned (AI summary) The Ministry acknowledges concerns about the social housing bidding process and availability of social housing. They state they have increased flexibilities on how councils can use their Right to Buy receipts. They confirmed £450 million investment in councils across England under the third round of the Local Authority Housing Fund. They are committed to introducing Awaab’s Law to the social rented sector.
Peter Dickens
All Responded
2024-0286 6 May 2024 Nottinghamshire
Cygnet Health Care
Concerns summary (AI summary) Persistent staff non-compliance with eating and drinking guidelines, coupled with management's failure to understand and monitor these issues, and inadequate provision of funded support, compromised patient care.
Action Taken (AI summary) A new registered manager was appointed in January 2023. All staff have undertaken refresher training regarding eating and drinking guidelines, and compliance is monitored through regular audits. Choking incidents will be subject to system-based thematic reviews.
Neville Abbott
All Responded
2024-0247 3 May 2024 Dorset
BCP Council
Concerns summary (AI summary) A critical "Professionals Checklist" for identifying self-neglect risks, including declining medication, was not used by adult social care practitioners, leading to missed multi-agency risk management opportunities.
Action Taken (AI summary) BCP Council has made changes to the way in which they support people who find it difficult to engage with support services. A deep dive audit will be undertaken in June and July into cases where self-neglect is mentioned in case records and they will publish Mental Capacity Act practice guidance in August, and will continue to operate monthly peer group drop-ins for practitioners.
Karen Thomason
All Responded
2024-0244 2 May 2024 Cumbria
North Cumbria Integrated Care
Concerns summary (AI summary) Hospital safeguarding procedures were flawed, treating forms as a tick-box exercise and failing to communicate with support agencies. There was also a misinterpretation of patient capacity leading to unaddressed obvious vulnerability.
Action Planned (AI summary) North Cumbria Integrated Care will review safeguarding training and processes and implement a standardised, consistent approach for patients who present to the emergency department with alcohol issues. An ED safeguarding supervision programme for adult patients is to be developed and all relevant members of staff will attend mandated safeguarding training at the appropriate level. The safeguarding team will also consider the development of routine enquiry/domestic abuse training.
Evie Davies
All Responded
2024-0241 2 May 2024 Cheshire
Cheshire and Wirral Partnership NHS Fou… Spider Project Café 71 West Cheshire Clinical Commissioning Gr…
Concerns summary (AI summary) A mental health crisis line operating in isolation from core mental health teams lacked access to patient history and risk factors, resulting in inadequate assessments and poor information sharing.
Disputed (AI summary) The Trust clarifies the function of Cafe 71 and its liaison with the Trust and outlines how GPs are informed of contact with the crisis line, noting that the referral to Cafe 71 was made by the Trust's crisis line, not the GP. NHS Cheshire and Merseyside Integrated Care Board will work with CWP and GP colleagues to improve the timeliness and content of correspondence from the Crisis Line. Spider Project 1 disputes several points in the coroner's report, clarifying that the deceased never contacted Cafe 71 directly and that the referral from the Crisis Line gave no indication of immediate risk. The cafe has changed its referral forms to include consent for leaving voicemails and to gather more information about existing support for the individual being referred.
Frederick Boyd
All Responded
2024-0240 2 May 2024 Manchester South
Care Quality Commission Lakes Care Centre
Concerns summary (AI summary) Unclear systems for quality checks on unwell residents, limited staff understanding of documentation, and poorly understood escalation procedures for deteriorating patients created significant safety risks.
Action Taken (AI summary) The Lakes Care Centre has ceased to deliver the regulated activity of ‘Treatment for Disease, Disorder or Injury’. The CQC is following up with the manager to register them as soon as possible.