2024
PFD Reports
Reports: 689
Areas: 67
98% response rate (above 62% average).
Jean Langan
All Responded
2025-0068
13 Dec 2024
Devon, Plymouth and Torbay
Department of Health and Social Care
Department for Transport
Concerns summary
The absence of a real-time database for hospital helicopter landing sites and a lack of readily available manager contact details present significant risks to safe helicopter operations.
Action taken summary
The Department for Transport is considering legislating to ensure safety at Hospital Helicopter Landing Sites (HHLSs) and has already begun work to develop options for a database of HHLSs. They …
Thomas Burroughs
All Responded
2024-0685
12 Dec 2024
Essex
Mid & South Essex NHS Trust
Concerns summary
A split Hickman Catheter, posing a significant infection risk, was not removed promptly despite advice and was not reported via the Trust's Datix system as required by protocol.
Action taken summary
The Trust retrospectively reported the split Hickman catheter incident internally and to the MHRA, identifying immediate learning cascaded to all staff. Staff meetings were held, and communications se
Huw Erasmus
All Responded
2025-0058
12 Dec 2024
Gwent
Elysium Healthcare
Concerns summary
There was a lack of documented post-leave assessments for a patient with a known risk of ingesting vegetation, alongside staff confusion regarding assessment requirements and documentation standards.
Action taken summary
Elysium Healthcare is developing a new Leave Policy to incorporate concerns and clarify guidance, and has implemented interim changes at Aderyn hospital. These changes include reminding staff about pr
Jean Mullen
All Responded
2025-0090
12 Dec 2024
South Yorkshire East
Doncaster Council
Concerns summary
Social care dismissed family concerns regarding the deceased's ability to manage stairs and live safely at home post-fall, relying on an inadequate assessment despite clear evidence of deteriorating capacity.
Action taken summary
Doncaster Council states that social care staff already receive training on accurate record-keeping and escalation of incidents like falls. In response, they will continue to reinforce the need for ac
Fehim Ahmet
All Responded
2024-0683
11 Dec 2024
Inner North London
Network Agencies Estate Agents
National Trading Standards
Concerns summary
Estate agents lack industry standards or guidance for informing tenants about property hazards, such as unsafe accessible flat roofs, and failed to follow up on prior complaints.
Action taken summary
HSE clarifies its role as Britain's workplace health and safety regulator, noting that letting agents have duties under HSWA. It suggests that the letting industry may consider issuing guidance on …
Nonie Atshiki
All Responded
2024-0684
11 Dec 2024
Inner North London
St Mungo’s
Concerns summary
Hostel night staff lacked essential first aid, CPR, and naloxone training, and the facility did not have a defibrillator, compromising emergency response capabilities for residents.
Action taken summary
St Mungo's is relaunching its Solid Foundations process to track First Aid and Responding to Emergencies e-learning and updating its First Aid Policy. It is installing defibrillators in all residentia
Charles Devos
All Responded
2024-0680
10 Dec 2024
Cornwall & the Isles of Scilly
Department of Health and Social Care
Concerns summary
Extreme operational pressure on ambulance services, exacerbated by inadequate social care, causes excessive 999 call delays and unallocated calls. This forces call handlers to resort to risky mitigating measures like recommending self-conveyance.
Action taken summary
DHSC acknowledges concerns about ambulance and social care pressures and outlines several national initiatives. These include a £25.6 billion healthcare funding commitment, a 10-Year Health Plan by Sp
Karen Dack
All Responded
2024-0681
10 Dec 2024
Leicester City and South Leicestershire
Department of Health and Social Care
Concerns summary
Repeated last-minute surgery cancellations are occurring due to insufficient theatre capacity. Despite prioritization reviews, a lack of theatre expansion means this systemic issue risks future deaths.
Action taken summary
The University Hospital of Leicester NHS Trust has completed a mortality review and instigated immediate actions, including changes to emergency theatre booking and improved documentation. They are al
Karen Day
All Responded
2024-0682
10 Dec 2024
West Yorkshire (East)
Meanwood Group Practice
Concerns summary
The GP practice failed to follow lower limb wound care frameworks, escalate concerns, or support patient self-management. Furthermore, it lacked adequate systems for internal investigation of patient safety incidents.
Action taken summary
Meanwood Group Practice has appointed a lead clinician for wound care, established new pathways and protocols following Leeds clinical guidelines, and ensured all wound care is delivered by trained nu
Craig Spiby
All Responded
2024-0694
10 Dec 2024
Manchester West
Bolton Cares
Concerns summary
Care staff lacked consistent understanding and training on supervising a high-choking-risk resident, expressed low confidence in emergency first aid, and failed to apply professional curiosity.
Action taken summary
Bolton Cares has provided new guidance to staff on the distinction between 'monitoring' and 'supervision' at mealtimes. They have also implemented an electronic 'Read and Sign' record for SALT guideli
Luke Albiston O’Donnell
All Responded
2024-0678
9 Dec 2024
Liverpool and Wirral
Office of Product Safety Standards
National Fire Chief’s Council
Concerns summary
The public is largely unaware of the life-threatening fire risks posed by lithium-ion batteries from electronic devices stored in homes. There is a critical lack of communication and media coverage on this danger.
Action taken summary
The OPSS launched the "Buy Safe, Be Safe" campaign in October 2024 to highlight e-bike and e-scooter risks and published new statutory guidance in September 2024 for trading standards. Since …
Michael Thompson
All Responded
2024-0674
6 Dec 2024
Birmingham and Solihull
Royal Orthopaedic Hospital NHS Foundati…
Concerns summary
A significant surgical complication was not recorded in the operation note, meaning other staff were unaware. Furthermore, the official investigation failed to address this key issue, hindering learning from deaths.
Action taken summary
The Trust has acknowledged and accepted the concerns regarding inadequate record-keeping and investigation scope. They have already initiated professional reflection and discussion on documentation, a
David Stables
All Responded
2024-0676
6 Dec 2024
South Yorkshire West
Dearne Valley Group Practice
Concerns summary
There were no recorded mental health or medication reviews for a patient over almost four years, raising concerns about whether these essential reviews were conducted or adequately documented.
Action taken summary
The practice has already implemented a new mental health template and standard operating procedure for clinicians to accurately record mental health and medication reviews. They have also reviewed all
Champagauri and Dipak Bhatt
All Responded
2024-0677
6 Dec 2024
North London
Home Office
Office of Product Safety Standards
British Standards Institute
+4 more
Concerns summary
Fires are caused by moisture ingress into condensate pumps. There's inadequate data sharing and analysis for white goods fires, poor manufacturing standards for components, and inconsistent risk assessment methodology.
Action taken summary
Hotpoint UK Appliances Ltd has undertaken internal testing of condensate pump components and found no safety defect. They are also actively engaged in the London Fire Brigade/AMDEA digital identificat
William Lardner
All Responded
2024-0670
5 Dec 2024
Dorset
BCP Council
Bournemouth International Airport Ltd
Concerns summary
Limited public transport and expensive drop-off charges at Bournemouth Airport force passengers to walk along dangerous, unpaved, high-speed roads. This creates significant pedestrian safety risks, especially for those with luggage.
Action taken summary
BCP Council plans to work with Bournemouth Airport to investigate improving the existing bus service. They also clarify that land for a pedestrian footpath near the airport is privately owned …
Mazeedat Adeoye
All Responded
2024-0671
5 Dec 2024
East London
Department of Health and Social Care
London Borough of Newham
National Police Air Service
+1 more
Concerns summary
The National Police Air Service discounted a critical heat signature during a search. London Borough of Newham's child services demonstrated unprofessional, hostile behaviour, poor management, inadequate supervision, and substandard note-keeping, risking sub-optimal care for vulnerable individuals.
Action taken summary
The Department of Health and Social Care noted the concerns relate to child social care and the London Borough of Newham, which falls under the oversight of the Department for …
Patricia Curtis
All Responded
2024-0669
4 Dec 2024
Cambridgeshire and Peterborough
Department of Health and Social Care
NHS England
Concerns summary
Non-uniform hospital discharge notes across Trusts risk critical patient information being unavailable during transfers. This can cause dangerous delays in providing life-saving care in new clinical settings.
Action taken summary
NHS England states that individual Trusts are responsible for discharge policies but refers to existing national guidance and role-based action cards. It notes that the specific Trust (Royal Papworth)
Dean Ford
All Responded
2024-0673
4 Dec 2024
East London
North East London Foundation Trust
Concerns summary
Mental health teams failed to perform holistic suicide risk formulations per NICE guidelines, with a senior clinician showing a simplistic assessment approach. Critically, risk assessments for unaccepted patients are not audited, creating a safety net gap.
Action taken summary
The Trust has established a steering group, is commencing a training programme in January 2025 on holistic risk formulation and collateral information gathering, and has ensured a consultant is now …
Mnayea Al Basman
All Responded
2024-0668
3 Dec 2024
Inner North London
Royal Free London NHS Foundation Trust
Concerns summary
Insufficient professional curiosity, "falsely reassuring" notes, and failure to escalate a patient's decline by clinicians led to a lack of consultant involvement over a weekend. Poor record-keeping and absence of an internal investigation were also identified.
Action taken summary
The Trust plans an education programme on recognising deteriorating patients, including simulation training, by June 2025. It will revise fluid balance policies, develop documentation quick guides, cr
Paul Gobell
All Responded
2025-0047
3 Dec 2024
Nottingham City and Nottinghamshire
HM Inspectorate of Prisons
Ministry of Justice
Concerns summary
There is no policy for welfare checks when initial interviews are missed, and changes in cell sharing risk are not promptly communicated to prisoners. Furthermore, probation staff failed to report critical disclosures, resulting in an uninformed suitability assessment.
Action taken summary
HM Inspectorate of Prisons acknowledges the report and states that the issues raised are covered by their existing inspection criteria (Expectations). They will keep the findings on file to inform …
Keith Foord
All Responded
2024-0657
2 Dec 2024
East Sussex
NHS England
Concerns summary
Aortic dissection requiring emergency surgery and inter-facility transfer is insufficiently categorised, leading to delays. Reclassifying it as Category 1 is necessary to prevent future deaths.
Action taken summary
NHS England acknowledges the concerns regarding ambulance categorisation and inter-facility transfer. The response outlines ongoing national work to improve ambulance response times and handover delay
Alfie Hinton
All Responded
2024-0658
2 Dec 2024
West Yorkshire Western
Airedale NHS Foundation Trust
Concerns summary
Inadequate assessment and communication of maternal risks led to delays in monitoring and expediting delivery. Poor communication and absence of policy between consultants during a time-critical spinal anaesthetic procedure also caused significant delays.
Action taken summary
Airedale NHS Foundation Trust has implemented a Learning from Deaths policy, appointed a Quality and Safety Link Midwife, updated Maternity Triaging processes, and implemented new guidelines for Induc
Gloria Linton
All Responded
2024-0661
2 Dec 2024
West Yorkshire East
Lifeway Care Ltd
Concerns summary
Carers repeatedly failed to use a mandated transfer aid (Rotanda), contravening the care plan and previous instructions. This non-compliance resulted in improper patient positioning and injury.
Action taken summary
Lifeway Care has provided all staff with further training in Moving and Handling, including refresher training on safeguarding and reporting concerns, with a signed 'Staff Declaration of Compliance'.
Norma Tellam
All Responded
2024-0663
2 Dec 2024
Cornwall & the Isles of Scilly
University Hospitals Plymouth NHS Trust
Royal Cornwall Hospital NHS Trust
Cornwall Partnership NHS Foundation Tru…
Concerns summary
Decisions around patient transfers between hospitals failed to prioritise continuity of clinical care. This led to a patient with post-operative complications being treated by a different team and not returning to the operating hospital for essential follow-up.
Action taken summary
The three Trusts involved justify the transfer decisions, stating that transfers to Derriford Hospital were appropriate given the patient's sepsis symptoms and that Liskeard Community Hospital was the
Charlie Owen
All Responded
2024-0665
29 Nov 2024
Berkshire
Ministry of Defence
Concerns summary
The army's vulnerability risk management process fails to ensure 'check-ins' for high-risk soldiers, and suicide prevention training for welfare officers is not mandatory. Inadequate information sharing and documentation between medical and command personnel further hinder support and risk reduction.
Action taken summary
The Ministry of Defence is undertaking a comprehensive review of the Army’s VRM policy, with a re-issue planned by March 2025, which will include record-keeping and sharing risk management plans. …