2024
PFD Reports
Reports: 689
Areas: 67
98% response rate (above 63% average).
Oliver Billings
All Responded
2024-0656
28 Nov 2024
Devon, Plymouth and Torbay
Clare House Surgery
Pharmacy2U Limited
Royal Pharmaceutical Society
Concerns summary (AI summary)
A pharmacy issued a subsequent prescription without confirming the cancellation of a previous one, and rapid dispatch prevented error detection. The patient was inappropriately burdened with resolving the pharmacy's error.
Noted
(AI summary)
Amicus Health will flag high-risk patients prescribed medications for closer monitoring with regular reviews and shorter prescriptions. They have eliminated non-auditable messaging systems for clinical information to ensure transparency and accountability in prescription management. The Royal Pharmaceutical Society acknowledges the concerns raised. They will consider how to raise awareness of these important issues through future communications and engagement with the wider pharmacy sector and will raise these issues with colleagues at the professional and representative bodies for pharmacy. Pharmacy2U will monitor inbound contact channels to ensure prompt responses. The superintendent pharmacist has discussed the case with the senior clinical management team and will continue to work internally and with healthcare colleagues in other parts of the NHS.
Kenneth King
All Responded
2024-0653
27 Nov 2024
Norfolk
Norfolk Community Health & Care NHS Tru…
Concerns summary (AI summary)
Community care lacks a formal structure for physiological observations, relying on subjective clinician judgment, and trained staff may not effectively identify deterioration. A critical training program and policy for preventing untrained bank staff from working are significantly delayed.
Action Planned
(AI summary)
Norfolk Community Health & Care NHS Trust has commenced a working group and created an action plan addressing concerns regarding monitoring deteriorating patients, quality assurance, clinical skills, and community demand. They are developing competency passports and a matrix for bank staff and restricting shifts to those with signed-off competencies.
Elan Adams
All Responded
2024-0655
26 Nov 2024
East London
Abbey Healthcare
Concerns summary (AI summary)
Poor phone line quality and unclear communication from nursing staff hindered emergency calls. Additionally, a faulty resident call bell meant staff couldn't reliably be alerted, posing a significant safety risk.
Action Taken
(AI summary)
Abbey Healthcare has installed an app on handsets connected to Wi-Fi for direct 999 calls, is replacing Wi-Fi hotspots, and has updated the Manager Daily Walk Round Checklist to include call bell checks; also updated the Call Bell Policy to specify actions when call bells fail.
Jay Whiting
All Responded
2024-0654
26 Nov 2024
Devon, Plymouth and Torbay
Plymouth City Council
Concerns summary (AI summary)
Mature trees lining Embankment Road are dangerously close to the carriageway, directly contributing to multiple fatal collisions when vehicles leave the road. Their placement also obstructs pedestrian safety.
Action Planned
(AI summary)
Plymouth City Council plans to implement a process to extend the 30mph speed limit on Embankment Road, subject to a Traffic Regulation Order, and remove a number of trees adjacent to the north-east bound carriageway, with removal anticipated by the end of June 2025.
Amy Butcher
All Responded
2024-0651
26 Nov 2024
Suffolk
Department of Health and Social Care
Norfolk and Suffolk NHS Foundation Trust
Concerns summary (AI summary)
The mental health medication prescribing system is confusing and lacks a single point of contact, requiring patients in crisis to contact multiple services. This is compounded by out-of-hours issues and restrictions on certain medications.
Noted
(AI summary)
Norfolk and Suffolk NHS Foundation Trust states that the NHS 111 Mental Health Option telephone support line is not commissioned to provide medication prescriptions and refers to its Management of Medicines Policy; it also says it has implemented a new Standard Operating Procedure for mental health liaison teams within acute hospitals. DHSC states that the NHS England National Specialty Advisor for Mental Health Pharmacy will write to mental health Chief Pharmacist colleagues across England requesting that they ask local systems and prescribing committees to review their local mental health prescribing policies.
Jon-Paul Prigent
All Responded
2024-0648
26 Nov 2024
Derby and Derbyshire
Department for Transport
Driving Standards Agency
Agricultural Engineers Association
+3 more
Concerns summary (AI summary)
Agricultural tractors and trailers lack independent roadworthiness testing and essential safety features like decoupling prevention, despite their increasing size and road usage. Current regulations are outdated, posing significant public road safety risks.
Noted
(AI summary)
The Department for Transport will examine what more could be done to ensure the roadworthiness of tractors, trailers and coupling devices and will investigate how best to raise awareness of the DVSA's published guidance on maintaining roadworthiness and vehicle loading, as well as of the existing voluntary trailer maintenance scheme. The NFU provides information and guidance to its members via its website, Business Guides, the British Farmer and Grower magazine, and electronic newsletters, and regularly highlights the importance of tractor and trailer maintenance when communicating with its members. HSE outlines its role as Britain’s national regulator for workplace health and safety and highlights that the health and safety legislative framework and associated guidance is sufficient and clear in its requirement to use equipment suitable for the task that is maintained in a safe condition. The AEA and BAGMA would support proposals for change from the Department for Transport including extending mandatory roadworthiness testing to vehicles travelling below 25mph and requiring failsafe breakaway systems on all trailers.
Susan Paley
All Responded
2024-0647
26 Nov 2024
Manchester South
Harbour Healthcare Ltd
Concerns summary (AI summary)
A vulnerable patient was left without an accessible call bell, and care staff lack a checklist to ensure essential safety aids are consistently in place for residents.
Action Taken
(AI summary)
Harbour Healthcare upgraded the call bell system to enable the use of more advanced, infra-red assistive technology. They also use the digital care planning system PCS and have strengthened it by the addition of a PCS training module completed by all staff using this system.
Emma Sanders
All Responded
2024-0646
26 Nov 2024
Dorset
NHS Dorset
NHS England
Concerns summary (AI summary)
A High Intensity Use Care Plan was not shared with ambulance services or other hospitals. Upon admission, there were delays in accessing the patient's record, preventing adherence to her care plan and leaving staff unaware of her significant self-harm history.
Noted
(AI summary)
NHS England acknowledges the concerns and provides context on the Summary Care Record (SCR), the Royal College of Emergency Medicine (RCEM) guidance, and the National Record Locator (NRL), and states reports are discussed by the Regulation 28 Working Group. NHS Dorset will enforce the use of the Dorset Care Record in line with contractual commitments in 2025/2026 and will monitor progress of the issue directly via their Corporate Risk Register. They will also share the Regulation 28 Report with NHS partners and wider system partners at the Pan Dorset Mortality Group.
Jonathon Lawlor
All Responded
2024-0667
25 Nov 2024
Mid Kent and Medway
HM Prison and Probation Service
Concerns summary (AI summary)
Due to severe staff shortages, keywork sessions for prisoners were drastically reduced, potentially increasing risks for those in custody, despite guidance recommending weekly meetings.
Action Planned
(AI summary)
HMP Elmley has been compiling a Key Work Delivery Strategy to address and improve the issue of key work, with the goal of ensuring that all prisoners are allocated a key worker and that specific cohorts of prisoners at risk of harm or self-harm are identified and supported by trained staff members. For 2025/6 the minimum expectation for key work delivery will rise to two key work sessions every four weeks as a minimum.
Jaipreet Panesar
All Responded
2024-0645
25 Nov 2024
Berkshire
Oxford Health NHS Foundation Trust
Concerns summary (AI summary)
A patient was discharged without a care coordinator or key worker, and critical information sharing is hampered because different clinical note systems cannot access each other's records.
Action Taken
(AI summary)
Oxford Health NHS Foundation Trust has uploaded patient information from Buckinghamshire Talking Therapies (BTT) to Thames Valley & Surrey (TVS) Shared Care Records/Graphnet dating back to 1st May 2022, concluding in November 2024, and all patients accessing BTT will have information of their involvement with BTT uploaded on TVS each day.
Colin Wiles
All Responded
2024-0652
24 Nov 2024
City of Kingston Upon Hull and the County of the East Riding of Yorkshire
East Riding of Yorkshire Council
Hull University Teaching Hospital
NHS England
Concerns summary (AI summary)
A Vulnerable Adult Risk Management meeting was not held despite high risks. Callers are not clearly advised to re-contact emergency services if concerns persist, and excessive ambulance handover delays significantly impact emergency care.
Action Planned
(AI summary)
NHS England is prioritizing improvements to hospital discharge, coordination of community-based services, length of stay for admitted patients, and reducing delays. Regional colleagues have engaged with Humber Health Partnership to address ambulance handover times, and all reports received are discussed by the Regulation 28 Working Group to share learnings. The Humber Health Partnership implemented the 045 Handover Plan at Hull Royal Infirmary in December 2023, using a phased approach to reduce ambulance handover times. They have also implemented a Temporary Escalation Space (TES) and Boarding Standard Operating Procedure to improve patient flow and increase bed availability. The ERSAB and ASCH are collaborating with Hull City Council to review and renew the VARM procedure, to be renamed Multi Agency Risk Management (MARM) meeting procedure, expected to be finalised in early 2025. The service will consider making MARM training mandatory for practitioners.
Nicolette McCarthy
All Responded
2024-0650
22 Nov 2024
East Sussex
Department of Health and Social Care
National Institute for Health and Care …
NHS England
Concerns summary (AI summary)
The NHS smoke-free policy on mental health wards may increase self-harm risk by exacerbating mental distress and forcing patients into unsupervised smoking areas, potentially leading to unnoticed disappearances and suicides.
Noted
(AI summary)
NHS England acknowledges concerns about smoke-free policy application in mental health settings but refers to existing NICE guidance and states that individual NHS Trusts are responsible for local implementation. They also note that regional colleagues are seeking assurances from the relevant system regarding local arrangements. NICE acknowledges the concerns but states that the issues raised regarding national policy contradictions are outside their remit and best addressed by NHS England and the CQC. They highlight their guideline NG209 on tobacco dependence. The Department of Health and Social Care acknowledges the concerns regarding the smoke-free policy's impact on mental health inpatients and refers to the legal requirement for smokefree hospital premises. They expect NHS organisations to support patients who smoke through cessation measures or safe leave arrangements, and note that NHS England will address concerns around national guidance.
Muhammad & Naemat Esmael
All Responded
2024-0643
22 Nov 2024
Swansea Neath and Port Talbot
Mid and West Wales Fire and Rescue Serv…
Welsh Government
Concerns summary (AI summary)
Welsh housing legislation requiring only two hard-wired smoke alarms in rented properties is insufficient, as alarms failed to activate in a contained bedroom fire, posing a risk to life. Crucial items were also prematurely removed from the fire scene, hindering investigation into the cause.
Noted
(AI summary)
Mid and West Wales Fire and Rescue Service supports increasing smoke alarm coverage to the highest standard in all new build premises in Wales and will support any proposals for legislative enhancement by the Welsh Government. They do not propose any action regarding police primacy at fire scenes. The Welsh Government acknowledges the concern regarding smoke alarms and refers to the Renting Homes (Wales) Act 2016, which mandates landlords to ensure rented homes are fit for habitation and to install a smoke alarm on each storey. The findings of the Regulation 28 report will be considered alongside findings from the independent evaluation of the Act.
Dorothy Nias
All Responded
2024-0642
20 Nov 2024
Cornwall and the Isles of Scilly
Department for Transport
Driver and Vehicle Licensing Agency
Concerns summary (AI summary)
The absence of mandatory medical checks for drivers over 70, who only self-declare fitness, poses a significant road safety risk. This enables drivers with declining abilities to remain on the road, contributing to fatal and serious collisions.
Noted
(AI summary)
The DVLA acknowledges receipt of the coroner's report and extends condolences, stating that a full response, agreed with the Department for Transport, will be sent by the Secretary of State for Transport. The Department for Transport acknowledges the concerns, explains the driver licensing renewal process for those over 70, and mentions a 2023 call for evidence on driver licensing for people with medical conditions, the analysis of which is ongoing, with potential changes to the legislative framework to follow.
Charlotte Roscoe
All Responded
2024-0639
20 Nov 2024
Manchester (West)
Royal Bolton Hospital
Concerns summary (AI summary)
Confusion exists about appropriate scan types for pulmonary embolism and the need for clinicians to consult radiologists for specific requests. This issue, not fully addressed in an After Action Report, risks future diagnostic errors.
Noted
(AI summary)
NHS Bolton expresses condolences and provides clarification on their existing radiology request procedures, stating that radiologists determine the appropriate scan modality based on the Ionising Radiation Regulations and clinical guidelines and that PE exclusion follows a standardized pathway. The RCR highlights a joint RCR/Royal College of Emergency Medicine guideline on diagnosing thoracic aortic dissection, published in January 2024 and currently undergoing a minor review, which aims to provide consensus on CT scanning criteria in emergency departments.
Kevin Ince
All Responded
2024-0641
18 Nov 2024
Lancashire and Blackburn with Darwen
Priory Group
Concerns summary (AI summary)
There was insufficient consideration and utilisation of legal powers under the Mental Health Act and Mental Capacity Act to ensure a detained patient received necessary treatment and nutrition.
Action Taken
(AI summary)
The Priory Group has introduced flowcharts at Kemple View for managing declined physical health monitoring and poor diet/fluid intake, including escalation procedures, capacity assessments, and best interest meetings; they have also created a database to monitor patients with food and fluid intake charts, reviewed weekly.
Richard Brookes
All Responded
2024-0638
18 Nov 2024
Greater Manchester South
Department of Work and Pensions
Concerns summary (AI summary)
DWP systems failed to properly assess and safeguard a vulnerable adult receiving a large arrears payment, resulting in a lack of clear communication and exacerbating the patient's paranoia about the money.
Action Planned
(AI summary)
The DWP outlines planned improvements to processes for large payments to vulnerable adults, including enhanced vulnerability training for staff, improved recording of interactions on systems, and a new audit process, with expected implementation by April 2025.
John Riley
All Responded
2024-0637
18 Nov 2024
Norfolk
Manor House Care Home
Concerns summary (AI summary)
Observations were consistently late or not performed at required intervals, indicating a failure to adhere to vital patient monitoring protocols in the care home.
Action Taken
(AI summary)
The Manor House Care Home has implemented a new approach to two-hourly welfare observations, dividing the home into sections and assigning staff to specific areas, with electronic recording and daily auditing to ensure timeliness; these actions are embedded into practice.
Yemisi Cielto-Opaleye
All Responded
2024-0635
18 Nov 2024
Inner North London
North London Mental Health Partnership
Concerns summary (AI summary)
Inadequate patient consent regarding Olanzapine depot injection risks, insufficient observation protocols post-injection, and failures in medication change approval processes including SOAD checks, risked fatal Post Injection Syndrome.
Action Planned
(AI summary)
The North London NHS Foundation Trust outlines changes to Olanzapine depot injection procedures: patients will receive clearer risk information; staff delivering post-injection observations will not be distracted; and alternatives to Olanzapine depot will be explored for patients who refuse vital signs checks.
Emily Lewis
All Responded
2024-0634
15 Nov 2024
Hampshire, Portsmouth and Southampton
Associated British Ports
Bay Boats Limited
British Marine
+8 more
Concerns summary (AI summary)
Inconsistent regulations for high-speed RIB operations, inadequate craft design for passenger safety, poor forward visibility, and insufficient risk management systems contribute to serious impact and vibration injuries. Licensing arrangements and interim safety measures are needed.
Noted
(AI summary)
The UKHMA engaged with stakeholders and communicated findings to members, and brought the MAIB report to the PMSC steering group. They also proposed the inclusion of guidance in the GTGP, which is expected to be reviewed around Q3 2024. British Marine helped produce and publish the HSPV code in 2010, revised in 2019, and made its use a requirement of membership for operators carrying out this type of activity. The RYA has delayed review of its "Small High Speed Passenger Vessel Voluntary Code of Practice" awaiting MCA legislation, and envisages releasing a revised edition soon after the MCA Sport and Pleasure Vessel Code is finalized. The BPA acknowledges the concerns and has corresponded with the MAIB regarding guidance, stating the MCA should lead this. The BPA has offered to promote and amplify guidance, but is not insured to set safety-critical guidelines itself. The British Standards Institution acknowledges the concern regarding BS EN ISO 11591 but clarifies its role as a facilitator for expert committees to develop standards, not to interpret or regulate them; BSI will refer the concerns to the relevant technical committee. The Department for Transport states that the MCA is prioritising an updated Sport or Pleasure Vessel Code, currently under public consultation. The MCA has also been tasked to commission an anthropometric assessment of small high-speed passenger craft safety, with results expected in late spring/early summer 2026. Associated British Ports acknowledges the concerns but states that monitoring AIS tracks of vessels and intervening in their operation would be very challenging, require dedicated resources, and may not materially increase the safety of harbour users, also noting the limitations of their powers and resources for policing vessels. The MCA is working on an updated Sport or Pleasure Vessel Code, informed by the MAIB Investigation Report, which is currently undergoing public consultation. They have also begun procurement for an anthropometric assessment of small high-speed passenger craft safety, with a report expected in late spring/early summer 2026 to inform future code revisions and guidance. Red Bay Boats Limited has instructed Scot Seats to test seats to meet HSC 2000 standards; they recommend installation of Scot Seats where possible; they will not accept any commissions in the thrill-seeking market; and feel that sea safari craft should not exceed 25 knots. The UKMPG states it supports information sharing but doesn't develop guidance and believes this should be led by the MCA. They will support actions suggested but this must be led by the MCA with industry input.
Rachael Ryan
All Responded
2024-0632
15 Nov 2024
Birmingham and Solihull
University Hospitals Birmingham NHS Fou…
Concerns summary (AI summary)
The absence of a clear protocol for deep tissue biopsy and failure to hold a multi-disciplinary meeting led to significant delays in diagnosis and appropriate antibiotic treatment.
Action Taken
(AI summary)
The Trust has increased consultant geriatrician presence, clarified the pathway for Interventional Radiology referrals, and will reiterate the Infection Service's role in complex pressure ulcer reviews. Supplementary guidance on pressure ulcer treatment, including biopsy requests and contact information, is being written with a draft expected by February 2025 and will be launched via a Lesson of the Month safety notice.
John Cogdon
All Responded
2024-0631
15 Nov 2024
Teesside & Hartlepool
South Tees Hospitals NHS Foundation Tru…
Concerns summary (AI summary)
Fragmented and non-integrated record-keeping and prescribing systems across hospital wards pose risks by hindering cohesive patient information management.
Action Taken
(AI summary)
The Trust is implementing an electronic prescribing system, with complete rollout expected in early 2026 after refurbishment. In the interim, additional training and education have been provided to staff around medication reconcilliation, safety and awareness of potential errors.
Aviva Otte, Oscar Barker and Yousef Al-Kharboush
All Responded
2024-0628
15 Nov 2024
London Inner (South)
Care Quality Commission
Department of Health and Social Care
Medicines, and Healthcare Products Regu…
+1 more
Concerns summary (AI summary)
A lack of clear reporting requirements for section 10 exempt entities regarding adverse events prevents crucial findings from being shared with regulatory bodies, other trusts, or the wider industry.
Action Planned
(AI summary)
NHS England acknowledges concerns and will work with the MHRA to establish a communication Memorandum of Understanding to share learning from serious incidents related to aseptic medicines preparation/manufacture. They also note that all reports received are discussed by the Regulation 28 Working Group to share learnings across the NHS. CQC will review oversight of independent sector providers not subject to iQAAPS audits during 2025-26. It will also use the iQAAPS dashboard to discuss organization-specific risks with NHS trusts during 2025-26. NHS England has strengthened guidance on aseptic preparation of medicines and auditing and introduced strengthened oversight and external quality audits via the iQAAPS web-based quality reporting system. NHS England, MHRA and CQC will implement a 2-way information sharing agreement at organisational level to share learning of serious incidents related to aseptic medicines by end of June 2025. DHSC will meet with CQC, NHS England and MHRA to ensure that the actions of each organisation to address concerns are complementary, coordinated and completed. The MHRA will publish an update to the sector detailing issues raised by this case and our intentions to address the concerns (by the end of March 2025), agree and implement a memorandum of Understanding (MoU) with NHSE for routine updates and also the dissemination of ad hoc learnings from incidents (by end of June 2025). The MHRA will inform devolved governments of this requirement to improve information exchange as soon as practical and agree an approach in line with that for the NHSE MoU (by end of September 2025).
Teresa Auriemma
All Responded
2024-0633
14 Nov 2024
Worcestershire
Worcestershire Acute Hospitals NHS Trust
Concerns summary (AI summary)
Doctors repeatedly failed to follow policy for hypokalaemia, resulting in inadequate daily monitoring of potassium levels and inappropriate administration of intravenous potassium, despite prior inquests highlighting similar electrolyte monitoring failures.
Action Planned
(AI summary)
Worcestershire Acute Hospitals NHS Trust sent an advisory notice to doctors reminding them to prescribe IV fluids and monitor electrolytes as per NICE guidance, set up a working party to examine the reasons for non-compliance with these standards, reviewed the full suite of electrolyte correction policies, improved the visibility and search function of the Trust’s intranet page, and planned actions to get all doctors in the Trust to do CPD on electrolyte balance.
Kumaran Chetty
All Responded
2024-0629
14 Nov 2024
Greater Manchester South
Brinnington Surgery
Concerns summary (AI summary)
The GP surgery failed to identify excessive fentanyl use reported in hospital correspondence, lacking proper triage procedures and specific policies to flag concerns about controlled drug abuse and initiate medication reviews.
Action Taken
(AI summary)
The Brinnington Surgery has amended its process for incoming letters to check for flags indicating controlled drug prescriptions, updated its controlled drugs policy to limit prescriptions to 28 days, and introduced a second opinion from a named GP before prescribing opioids. The Practice has also undertaken an audit of patients on opioid/opiate medication to reduce dosage where possible and is restricting new opioid/opiate prescriptions.