2024

PFD Reports
Reports: 689 Areas: 67

98% response rate (above 63% average).

Clear 604 results
John Ellis
All Responded
2024-0627 14 Nov 2024 Hampshire, Portsmouth and Southampton
Royal College of Veterinary Surgeons Veterinary Medicines Directorate
Concerns summary (AI summary) Inadequate controls and verification processes allowed a veterinary surgeon to easily access a lethal controlled drug, enabling him to misuse it for self-harm without scrutiny.
Noted (AI summary) The VMD provides guidance on the use and storage of veterinary controlled drugs and is producing an article reminding vets of their responsibilities. The VMD investigates breaches of the Veterinary Medicines Regulations (VMR) and conducts risk-based inspections of vet practices and wholesalers. The RCVS will consider additional core requirements in the Practice Standards Scheme (PSS) requiring practices to have individualized suicide prevention plans, review the legislative requirements for schedule 2 CDs and decide what provisions may be extended to schedule 3 CDs via RCVS guidance, and explore methods of communicating the legal and regulatory requirements relating to lethal medicines to the profession. The RCVS will continue to engage with the Home Office regarding additional safeguards for controlled drugs used for euthanasia.
Miranda Avanzi
All Responded
2024-0626 14 Nov 2024 Inner North London
Department for Culture, Media and Sport OFCOM
Concerns summary (AI summary) The widespread and easily accessible availability of explicit, step-by-step suicide guides online, often without age verification, poses a significant risk, enabling vulnerable individuals to self-harm.
Action Planned (AI summary) DSIT is working with Ofcom to implement the Online Safety Act 2023, which tackles illegal and legal forms of online suicide content. The Act requires services to assess the risk of users encountering illegal content and to remove legal content prohibited in their terms of service. Ofcom is providing guidance to services on identifying content that illegally encourages or assists suicide, and search providers have duties to remove or lower the ranking of illegal suicide content. Ofcom is working with services to promote compliance and will take enforcement action if needed, taking evidence from coroner's reports into account.
Hannah Aitken
All Responded
2024-0622 14 Nov 2024 Surrey
Department of Health and Social Care Home Office
Concerns summary (AI summary) The increasing use of for self-harm is not centrally monitored, and current legislation fails to control the import and availability of substances used for poisoning, despite known risks.
Action Planned (AI summary) DHSC is working with the Home Office and other stakeholders to consider potential regulation of a concerning substance. They are also working with the National Police Chiefs’ Council to bring together local intelligence to obtain near to real-time data from across the country on deaths by suspected suicide by method. The Home Office is working with the Department for Health and Social Care to consider the potential benefits and proportionality of further regulation regarding the substance in question. Border Force will continue to monitor its policies and explore opportunities to improve its ability to take action in line with existing legal provisions.
Andrew Howat
All Responded
2024-0623 13 Nov 2024 North Wales (East and Central)
Kingkabs
Concerns summary (AI summary) A taxi firm's training on driver duty of care and safety protocols for vulnerable passengers is inadequate, as a driver would repeat leaving a passenger in an unsafe location and police contact protocols were not followed.
Action Taken (AI summary) KingKabs updated their "DR18 Driver Information & Advice" document with clearer guidance on resolving confrontation and duty of care and created new 'Driver Incident Procedures' within "CC002 Call Centre Procedures" for call center staff, distributing both on January 3rd, 2025.
Joel Colk
All Responded
2024-0621 13 Nov 2024 West Sussex, Brighton & Hove
NHS England & NHS Improvement South East Coast Ambulance Service NHS …
Concerns summary (AI summary) NHS Pathways' overdose categorization system fails to differentiate severity, leading to delayed responses. Ambulances also lack the necessary antidote for certain ingestions, causing critical treatment delays.
Disputed (AI summary) NHS England explains that the NHS Pathways system is a triage tool, and adjustments would be made if national guidance changes. They note that carrying specific medications like Methylene Blue is an operational decision for individual ambulance trusts. All reports are discussed by the Regulation 28 Working Group. SECAmb expresses condolences and explains their protocols, but disputes the need for changes regarding overdose categorization and the provision of specific medications like methylene blue, citing clinical feasibility and national recommendations.
Erin Tillsley
All Responded
2024-0636 12 Nov 2024 Suffolk
Suffolk and North East Essex Integrated… West Suffolk NHS Foundation Trust
Concerns summary (AI summary) A vulnerable child presenting to the Emergency Department after self-harm missed crucial early mental health intervention due to the failure to apply established NICE guidelines and local policy for comprehensive assessment.
Action Taken (AI summary) WSFT have disseminated an updated Triage Risk Assessment form to all ED staff on 13th December 2024 and provided Mental Health Awareness Training to ED staff on 16th December 2024; the ICB is currently updating the Suffolk and North East Essex Health and Social Care Protocol for the Support of Children and Young People in Crisis.
John Doyle
All Responded
2024-0618 12 Nov 2024 Coventry and Warwickshire
British Transplant Society George Eliot Hospital NHS Trust NHS England +2 more
Concerns summary (AI summary) Non-specialist staff have varied understanding of when to contact specialist renal centres, unclear guidelines for information sharing, and inconsistent access to protocols for treating kidney transplant patients.
Noted (AI summary) UHCW and GEH finalized and shared guidelines for managing acutely unwell kidney transplant renal inpatients, discussed them at the Renal Quality Improvement and Patient Safety meeting, agreed to a Service Level Agreement for UHCW renal team to attend GEH, and have changed internal processes to prioritize interhospital transfers. NHS England expresses condolences and acknowledges concerns, referring to existing service specifications and the GIRFT program, while noting local arrangements are for the involved providers to respond to, and that they will consider these in due course. The UKKA and BTS will share recommendations with kidney care and transplant communities, contact patient associations, and share information with the Royal College of Physicians Patient Safety Committee. George Eliot Hospital received management guidelines from UHCW's Renal Team, shared posters for dissemination on 12 December 2024, and included information on the guidelines in daily briefings from 16-20 December 2024, emailing guidelines to all doctors and consultants on 17 December. UHCW will be the primary specialist transfer centre for all renal patients admitted to peripheral hospitals, regardless of their parent specialist unit, following shared guidelines and SLA. GEH confirms switchboard now has master copy of local specialist centre contact details following UKKA/BTS recommendations.
Lisa Gale
All Responded
2024-0619 11 Nov 2024 Avon
Royal College of Obstetricians and Gyna… Royal College of Pathologists South West Regional Midwife +1 more
Concerns summary (AI summary) Royal College of Pathologists' guidelines for urgent LFT reporting have inappropriate thresholds for pregnant women, leading to delayed diagnosis and treatment of conditions like Acute Fatty Liver of Pregnancy.
Noted (AI summary) NHS England expresses condolences and describes the Maternal Medicine Networks established across England; they support revision of the Royal College of Pathologists’ guidelines for urgent reporting of LFTs to incorporate different levels for pregnancy. UHBW will await national guidance from the Royal Colleges regarding a recommended reference range for urgent reporting of LFTs in pregnancy, and then set up a task and finish group to implement these across the Trust. If no national guidance is available, UHBW will look to change the reference range locally. The RCOG acknowledges the concerns raised and highlights existing online learning resources and escalation protocols, while suggesting the Royal College of Pathologists review its guidance on urgent reporting levels of LFTs for pregnant women. The Royal College of Pathologists states that its guidance on communicating critical pathology results is advice to pathologists and that individual cut-offs should be agreed locally with clinicians. The need to agree local cut offs with clinicians will be emphasised in the next revision of this document.
Vera Spencer
All Responded
2024-0616 11 Nov 2024 Derby and Derbyshire
NHS Derby & Derbyshire Integrated Care …
Concerns summary (AI summary) Low ambulance service categorisation of falls leads to dangerously long waits for elderly patients, increasing risks of serious complications like pneumonia and pressure damage, exacerbated by the absence of an out-of-hours falls service.
Action Planned (AI summary) Derby & Derbyshire ICB will explore developing a falls prevention service for all residents, including injurious falls, and implement options to mitigate long lies following a fall, both to be considered in the 2025/26 planning process.
Alison Binyon
All Responded
2024-0615 11 Nov 2024 Derby and Derbyshire
Leicestershire County Council
Concerns summary (AI summary) Inadequate communication policies around sensitive accommodation moves created uncertainty for vulnerable service users and supporting teams. The council's failure to conduct an internal review risks inadequate learning and future deaths.
Action Planned (AI summary) Leicestershire County Council will launch a new procedure in January 2025 to ensure an internal review takes place following an unexpected death, with the aim of identifying learning points or needed amendments to policies.
Alexander Rogers
All Responded
2024-0624 8 Nov 2024 Oxfordshire
Department for Education
Concerns summary (AI summary) A prevalent "cancel culture" among students, involving social ostracism without formal process, severely impacts mental health. This 'self-policing' is linked to a lack of trust in formal reporting mechanisms.
Action Planned (AI summary) The Department for Education, in partnership with the Office for Students (OfS), will mandate higher education providers to have a clear policy on harassment and sexual misconduct reporting and support. They will also convene a roundtable in early 2025 to explore social ostracism and trust in formal processes among students.
Imogen Heap
All Responded
2024-0620 8 Nov 2024 Blackpool & Fylde
National Institute of Health and Care E…
Concerns summary (AI summary) There is a persistent under-appreciation of the severe risks posed by elevated Propranolol levels, a drug widely prescribed for anxiety, particularly in young people.
Action Planned (AI summary) NICE will review the evidence and consult with experts to consider updating guideline CG113 regarding recommendations on propranolol for the treatment of anxiety.
Anne Taylor
All Responded
2024-0614 8 Nov 2024 Manchester (West)
NHS ENGLAND SALFORD ROYAL HOSPITAL FOUNDATION TRUST
Concerns summary (AI summary) A patient left hospital unassessed due to waiting times, with no capacity assessment despite a suspected head injury. Secondary investigations were not considered while waiting.
Noted (AI summary) NHS England acknowledges concerns about a patient leaving the hospital before assessment due to waiting times. They note the involvement of the Greater Manchester ICB and refer to existing plans to recover urgent and emergency care services and internal R28 reviews. The trust has implemented a new 'Leaving Against Advice' policy, including documentation and capacity assessments, and has become an early adopter of the NHSE Acuity Tool for standardized ED assessments, including a mental capacity assessment relating to a patient's decision to leave the department.
Gemma Ralph
All Responded
2024-0613 8 Nov 2024 Staffordshire and Stoke-on-Trent
Cannock Chase Hospital NHS England
Concerns summary (AI summary) Inadequate monitoring and auditing of Sevoflurane stock allowed a bottle to be removed from the hospital unflagged. The trust could not confirm if the drug found originated from their facility.
Noted (AI summary) NHS England acknowledges concerns about the monitoring of Sevoflurane and refers to professional guidance from the Royal Pharmaceutical Society and CQC regulations. They note the hospital's response and mention internal discussions of R28 reports to identify trends. The trust has reduced the amount of sevoflurane stored in each theatre and implemented locked drug cupboards. They are also submitting a business case to purchase and install automated medicines storage cabinets.
Lacey Brookman
All Responded
2024-0612 8 Nov 2024 London Inner (South)
Royal College of General Practitioners Royal College of Paediatricians and Chi… Royal College of Radiologists +1 more
Concerns summary (AI summary) Multiple doctors failed to diagnose appendicitis in a child. Concerns include a lack of readily available bedside ultrasound and inadequate medical training in considering this diagnosis for abdominal pain.
Noted (AI summary) The Royal College of Radiologists acknowledges the challenges of diagnosing retrocaecal appendicitis and advocates for prompt assessment by experienced clinicians, including expert surgeons and radiologists while highlighting radiology workforce shortages. It suggests early transfer to specialist centres where paediatric surgeons and radiologists are more available may be needed. The Royal College of Surgeons of England has shared the report with its Specialty Advisory Committee Chairs for consideration during upcoming curricula reviews. They are also exploring whether they can explicitly refer to retrocaecal appendicitis in the Care of the Critically Ill Surgical Patient (CCRISP) and the Clinical Skills in Emergency Surgery courses, and the case will be published as an educational vignette. The RCPCH will share information and suggestions for local improvement from the report with its paediatric members via its patient safety portal and the anonymised information within the report will also be shared for discussion with the RCPCH Clinical Quality in Practice Committee, where further actions may be identified. The RCGP expresses condolences and acknowledges concerns about diagnosing appendicitis, noting the diagnostic challenges of retrocaecal appendicitis and the limited availability of bedside ultrasound. They highlight existing NICE guidance and commit to supporting ongoing educational resources but do not describe specific actions.
Sarah McGreevy
All Responded
2024-0611 6 Nov 2024 Inner North London
London Borough of Hackney
Concerns summary (AI summary) Residents unsafely climb onto balconies to clear blocked drainpipes, posing a fall risk. The absence of remedial works means this dangerous practice is likely to continue.
Action Planned (AI summary) The Borough will publish a message in the January edition of 'Love Hackney' reminding residents not to use steps/ladders on balconies and to contact the repairs centre for guttering/pipework issues. They also conducted a survey of the external elements and elevations, focusing on surface water drainage serving the balconies, and found no defects except for temporary tape applied to one balcony.
Simon Boyd
All Responded
2024-0604 6 Nov 2024 Manchester South
Department of Health and Social Care NHS England
Concerns summary (AI summary) Ambulance response times are failing national targets, and call handler scripts misleadingly imply dispatch. Additionally, ambulance responses can be cancelled without informing the caller.
Noted (AI summary) NHS England explains the NHS Pathways Clinical Decision Support System and how it is used. They state the exit scripts are for local determination and cancellation of ambulances is outside the remit of the NHS Pathways system. The Department acknowledges concerns about ambulance response times and call handler scripts, and states that NHS England is addressing the script issue. The government highlights its Plan for Change and upcoming 10-Year Health Plan with reforms and investment, and promises to set out improvements to urgent and emergency care by Spring.
Terence Gillard
All Responded
2025-0264 5 Nov 2024 West London
Department for Transport London Borough of Hounslow Transport for London
Concerns summary (AI summary) A dangerous uncontrolled pedestrian crossing on a multi-lane 40mph road lacks safety features and has a history of accidents. Redesign plans are uncertain and significantly delayed.
Noted (AI summary) TfL intends to implement a permanent pedestrian crossing scheme at the A4/Jersey Road junction in Hounslow by 2026, including signal-controlled crossings. In the interim, temporary customer information signage warning pedestrians to take care when crossing the road will be installed by January 2025. The Department for Transport states that Transport for London (TfL) is responsible for traffic management on its roads, including the pedestrian crossing at issue. The DfT says no consent is required from the Department to enable TfL to make changes to this site, and funding will come from TfL revenue sources. The London Borough of Hounslow is working with TfL to improve traffic conditions on the A4, especially for vulnerable road users. Proposals are being considered for signal-controlled crossings for pedestrians and cyclists across the A4 and Jersey Road, with construction planned for 2026-27, along with interim temporary signage.
Barrie Forster
All Responded
2024-0603 5 Nov 2024 Cornwall and the Isles of Scilly
Ministry of Housing, Communities, and L… Ministry of Justice
Concerns summary (AI summary) A severe shortage of suitable accommodation for released prisoners, including Approved Premises and local authority housing, leads to homelessness or unsuitable placements, increasing supervision difficulties.
Action Planned (AI summary) MoJ and MHCLG are working on a long-term strategy to end homelessness, including for prison leavers, with publication expected next year. Funding for homelessness services is increasing, and MHCLG will promote a partnership approach to statutory referrals and information sharing.
Audrey Lambert
All Responded
2024-0600 5 Nov 2024 Manchester South
National Institute for Health and Care …
Concerns summary (AI summary) There is no national guidance for primary care clinicians to assess prolonging anti-coagulation for immobile elderly patients post-discharge, leaving them at risk of fatal DVT.
Action Planned (AI summary) NICE will review its guidance on stopping and starting VTE prophylaxis to see if an update is warranted, potentially covering the management of people with immobility if there is sufficient evidence.
James Boland
All Responded
2024-0599 5 Nov 2024 Manchester South
Home Office
Concerns summary (AI summary) Ketamine's Class B classification falsely portrays it as safer than Class A drugs, encouraging illicit use despite causing severe, life-changing health problems like urological and liver damage.
Action Planned (AI summary) The Home Office acknowledges concerns about ketamine's classification and will commission the Advisory Council on the Misuse of Drugs (ACMD) to conduct an updated harms assessment of ketamine.
Jagjeet Singh
All Responded
2024-0606 4 Nov 2024 Inner North London
Department of Health and Social Care NHS England
Concerns summary (AI summary) A chronic national shortage of mental health beds meant a patient was repeatedly without a bed upon medical discharge, forcing him into unsuitable accommodation or rough sleeping.
Noted (AI summary) NHS England is investing in new units and system transformation to increase access to mental health beds, and London regional colleagues are engaging with the North East London Integrated Care Board on system arrangements for mental health inpatient beds. The Department acknowledges concerns about bed availability and highlights existing initiatives to improve community mental health support and patient flow, referencing published guidance on discharge from mental health inpatient settings.
Darren Hope
All Responded
2024-0597 4 Nov 2024 Coventry and Warwickshire
Coventry and Warwickshire Partnership T…
Concerns summary (AI summary) Section 17 leave conditions are not always thoroughly reviewed or clarified before a service user is signed out, leading to unaddressed discrepancies and potential safety risks during unescorted leave.
Action Taken (AI summary) The Trust has revised the Section 17 Leave Policy and Section 17 Leave Form to clarify definitions, responsibilities, and risk assessment processes; the Trust will continue to take the opportunity to learn from safety events in healthcare and to support the coroner’s office to conduct their investigations.
Janet Brown Townend
All Responded
2024-0595 4 Nov 2024 City of Kingston Upon Hull and the County of the East Riding of Yorkshire
East Riding of Yorkshire Council
Concerns summary (AI summary) The Safeguarding Adult Review following a patient's death was of poor quality, lacking proper investigation, documentation, and family input. This failure hinders learning and prevention of future deaths.
Action Planned (AI summary) The Prevention of Future Deaths report will be included in the application which will be considered by the Safeguarding Adults Review Group, who follow a decision-making framework which also ensures proportionality.
Polly Friedhoff
All Responded
2024-0594 4 Nov 2024 Oxfordshire
Oxfordshire County Council
Concerns summary (AI summary) A dangerously narrow shared-use path is heavily used by fast-moving cyclists and pedestrians, leading to accidents. Its width is well below national guidance, and no clear safety solution has been implemented.
Action Planned (AI summary) Oxfordshire County Council, in collaboration with the Environment Agency, plans to survey pedestrian and cycle usage at Iffley Lock in spring/summer 2025. They will review and potentially enhance signage in winter/early 2025, and organize promotional events highlighting safe towpath use from spring 2025; EA will undertake volunteer clearance work around the Iffley lock site.