2024
PFD Reports
Reports: 689
Areas: 67
98% response rate (above 62% average).
Darren Hope
All Responded
2024-0597
4 Nov 2024
Coventry and Warwickshire
Coventry and Warwickshire Partnership T…
Concerns summary
Section 17 leave conditions are not always thoroughly reviewed or clarified before a service user is signed out, leading to unaddressed discrepancies and potential safety risks during unescorted leave.
Action taken summary
Coventry and Warwickshire Partnership Trust has implemented changes to its Section 17 Leave Policy and forms for clearer guidance and has introduced a 'My Safety Plan' for service users. They …
Henry Grierson
All Responded
2024-0598
4 Nov 2024
West Yorkshire Western
[REDACTED]
Concerns summary
The college safeguarding team lacked awareness of a student discontinuing external mental health support, indicating a critical communication breakdown between the college and mental health organizations.
Action taken summary
Huddersfield New College has already reviewed and amended its policies and processes for contacting external agencies and requesting updates, especially for students with Welfare Plans, to improve inf
Jagjeet Singh
All Responded
2024-0606
4 Nov 2024
Inner North London
Department of Health and Social Care
NHS England
Concerns summary
A chronic national shortage of mental health beds meant a patient was repeatedly without a bed upon medical discharge, forcing him into unsuitable accommodation or rough sleeping.
Action taken summary
NHS England has invested £2.3 billion in mental health services and committed a further £1.6 billion via the Better Care Fund, with £42 million recurrent investment for ICBs from 2024/25. …
Phyllis Tromans
All Responded
2024-0591
1 Nov 2024
Birmingham and Solihull
University Hospitals Birmingham NHS Fou…
Concerns summary
A high-risk patient suffered from inadequate pressure area care, including missed repositioning and an incomplete wound care plan. The subsequent investigation failed to identify the root causes of these critical care gaps.
Action taken summary
University Hospitals Birmingham has already implemented a project to reduce pressure ulcers in the ED, including targeted staff training, prevention bundles, and dedicated champions. They have also im
Wayne Bayley
All Responded
2024-0605
31 Oct 2024
Inner North London
NHS England
Ministry of Justice
Concerns summary
National replication of healthcare improvements, especially understanding sickle cell crisis risks and prisoner care, has not occurred across all UK prisons, posing a risk that lessons learned are not widely applied.
Action taken summary
NHS England's regional Health and Justice Team engaged with prison staff, leading to a commitment from the Sickle Cell Society to provide training and development for healthcare and prison staff …
Sebastian ‘Benji’ Oliver
All Responded
2024-0589
30 Oct 2024
Birmingham and Solihull
West Midlands Police
Concerns summary
Police inappropriately closed a "safe and well" check based on an outdated capacity assessment, demonstrating shortcomings in training and communication with paramedics regarding patients with fluctuating capacity who abscond from treatment.
Action taken summary
West Midlands Police has already amended its THRIVE model to require officers to check previous logs for the latest capacity assessment, and implemented ongoing re-THRIVE quality assurance. They have
Lee Armstrong
All Responded
2024-0590
29 Oct 2024
Cumbria
Department of Health and Social Care
NHS England
Concerns summary
Emergency call systems fail to solicit or share existing medical conditions with ambulance call handlers, who also lack access to patient records, risking inadequate responses for patients, particularly those with conditions causing confusion.
Action taken summary
NHS England's response explains that the NHS Pathways system dynamically triggers questions about past medical history based on presenting symptoms and that comprehensive training exists for managing
Jamie Harding
All Responded
2024-0610
29 Oct 2024
Essex
Essex Partnership NHS Foundation Trust
Concerns summary
A lack of compulsory training on the Dual Diagnosis pathway, poor communication, and an inefficient system for the Frontline Resolution Team to manage caseloads and follow up referrals led to significant care failures.
Action taken summary
Essex Partnership NHS Foundation Trust has already delivered mandatory Dual Diagnosis training to all clinical staff, embedded it in annual programmes, and introduced a new electronic health record sy
Kashim Ali
All Responded
2024-0582
28 Oct 2024
Inner North London
East London NHS Foundation Trust
Concerns summary
Patient safety was undermined by unescalated NEWS2 scores, staff distraction during one-to-one observations, and inaccurate record-keeping, creating significant risks for future patients.
Action taken summary
The Trust has implemented a mandatory two-day physical health training course for all inpatient nursing staff, including comprehensive NEWS2 instruction, and introduced an updated Observations and The
Ian Hegarty
All Responded
2024-0583
28 Oct 2024
Inner North London
Barts Health NHS Trust
Concerns summary
A care plan designed to reduce falls risk for multiple patients was not followed, and the ongoing internal investigation provides insufficient reassurance that this critical risk has been addressed.
Action taken summary
The Trust has implemented several actions to improve patient safety and reduce falls, including fortnightly matron reviews for falls, weekly ward safety huddles and walkarounds, daily clinical inciden
Shirley Hughes
All Responded
2024-0584
28 Oct 2024
North Wales (East and Central)
Welsh Ambulance Services University NHS…
Concerns summary
The Medical Priority Dispatch System (MPDS) for ambulance calls, designed years ago, is failing to meet current response targets due to resource issues, raising concerns that lives are being put at risk by outdated prioritization.
Action taken summary
The Welsh Ambulance Services University NHS Trust is undertaking a comprehensive review of its Medical Priority Dispatch System (MPDS) configuration, with anticipated implementation of proposed change
Susan Shipley
All Responded
2024-0586
28 Oct 2024
North Yorkshire and York
Yorkshire Ambulance Service NHS trust
Concerns summary
An amputee was incorrectly deemed 'fit to sit' for transfer without proper assessment or documentation, resulting in a fall and hip fracture. This indicates systemic failures in patient assessment and incident learning.
Action taken summary
Yorkshire Ambulance Service updated its Patient Report Form in January 2024 to include mandatory fields for 'fit to sit' rationale and prompts for frail patients, and introduced a hospital portering …
Malcolm Taylor
All Responded
2024-0588
28 Oct 2024
Norfolk
Department of Health and Social Care
Concerns summary
A persistent national shortage of available mental health beds, despite ongoing efforts, means patients identified as high-risk are left awaiting critical care, posing a risk of future deaths.
Action taken summary
The Department acknowledges concerns about mental health bed capacity and explains its existing strategies, including the community mental health framework, NHS England's 2024/25 planning guidance foc
Margaret Daly
All Responded
2024-0701
28 Oct 2024
North Wales (East and Central)
Betsi Cadwaladr University Health Board
Concerns summary
A clinician prescribed a sedative without reviewing the patient's full medical records, leading to unawareness of her enhanced falls risk and demonstrating a risk of prescribing without adequate patient context.
Action taken summary
The Health Board is establishing a new process instructing doctors to review full patient notes or be informed of falls risks by nursing staff before prescribing without an in-person review. …
Martin Stubbs
All Responded
2024-0573
25 Oct 2024
West Yorkshire (Eastern)
Independent Office for Police Conduct
West Yorkshire Police
Concerns summary
Significant and unexplained delays in an internal police disciplinary process are concerning, failing to meet the expectation of timely resolution and potentially contributing to a future death.
Action taken summary
West Yorkshire Police has implemented immediate changes, including quarterly reviews by the DCI at Professional Standards for gross misconduct investigations, and annual reviews by the Head of Profess
Sylvia Prichard
All Responded
2024-0576
25 Oct 2024
Surrey
Avery Healthcare Group
Concerns summary
The care home had outdated mobility plans, lacked falls minimisation plans for at-risk residents, and failed to meet call bell response times. These systemic issues were compounded by ineffective oversight and auditing.
Action taken summary
Avery Healthcare Group has appointed new senior management, conducted a 'Lessons Learned Workshop' across the organisation, and completed a full audit of all resident care plans. They have also introd
Mark Beresford
All Responded
2024-0577
25 Oct 2024
Nottingham City and Nottinghamshire
HMP Ranby
Concerns summary
Unreasonable prison risk assessments led to a premature ACCT closure and incorrect observation levels without required consultation. A senior officer provided incorrect and misleading evidence, raising concerns about policy adherence and accountability.
Action taken summary
HMPPS has sent guidance to staff to improve ACCT process understanding, implemented a new booking system for timely case reviews, and established a three-stage quality assurance process. They also com
Chloe Every
All Responded
2024-0578
25 Oct 2024
East London
Barking, Havering and Redbridge Univers…
Department of Health and Social Care
Concerns summary
The Trust exhibited critical failings including inadequate staffing with learning disability training, poor record-keeping, absent clinical observations, a procedure without consent, and severe governance failures in incident reporting and investigation.
Action taken summary
The Trust provides mandatory learning disability training for all staff and has introduced a Learning Disability Alert system in their Electronic Patient Record. They have also established a Learning
Mark Eccles
All Responded
2024-0579
25 Oct 2024
Herefordshire
Herefordshire Council
Concerns summary
The junction had limited visibility and was subject to the national speed limit, contributing to a significant road safety risk.
Action taken summary
Herefordshire Council plans to install an official highways mirror and reassess the junction in 2025/26 for further visibility improvements. While disputing the need to change the National Speed Limit
Michael Crane
All Responded
2024-0581
25 Oct 2024
Inner North London
Prime Life Limited
Metropolitan Police
Concerns summary
Police officers lacked guidance on using Mental Health Act powers and managing individuals likely missing but not officially reported, hindering their ability to ensure safety in critical situations.
Action taken summary
The MPS argues that officers had limited powers to detain Mr Crane and that the responsibility for highlighting risk lay with mental health professionals or the care home. They will, …
Chad Allford
All Responded
2024-0585
25 Oct 2024
Derby and Derbyshire
Derbyshire Constabulary
College of Policing
Concerns summary
Police officers lacked crucial training and guidance on responding to drug concealment in the mouth, leading to unsafe interventions and failure to warn suspects of life-threatening choking risks.
Action taken summary
Derbyshire Constabulary has designed and implemented a new lesson plan for training on subjects concealing items in their mouths. They have also mandated that at least one scenario covering this …
Natasha Johnston
All Responded
2024-0587
25 Oct 2024
Surrey
Surrey County Council
Home Office
Concerns summary
The absence of regulation on the number and weight of dogs an individual can walk in public creates significant safety risks for both dog walkers and other members of the public.
Action taken summary
DEFRA acknowledges the lack of national regulation and plans to engage with local authorities, police, and animal welfare stakeholders to gather evidence on existing powers and interventions. This wil
Frank Ospina
All Responded
2025-0338
25 Oct 2024
West London
NHS England
Mitie
Home Office
Concerns summary
Mismatched healthcare and Home Office interpretations of Rule 35 led to a failure in reporting suicidal intentions, and an inappropriate "closed" visit denied a detainee physical contact and private conversation with family.
Action taken summary
NHS England has jointly developed and disseminated revised clinical guidance for Rule 35 with the Home Office, introducing a new Detention Services Order (DSO 02/2024) to allow for a multidisciplinary
Wessam al Jundi
All Responded
2025-0377
25 Oct 2024
West London
HSE
Department of Health & Social Care
Department of Housing
Concerns summary
Workers fabricating artificial stone are exposed to unsafe conditions with inadequate dust suppression and PPE, causing rapid onset of untreatable silicosis. Current surveillance is insufficient for this accelerated disease, risking future deaths.
Action taken summary
The HSE has met with stone product manufacturers and fabrication employers to discuss solutions for RCS exposure and has commissioned research to understand the causes of poor compliance. They plan …
Patricia Lines
All Responded
2024-0574
24 Oct 2024
Durham and Darlington
NHS England
Department of Health and Social Care
UK Health Security Agency
Concerns summary
Outdated national guidance led to a nurse not cleaning skin before an injection, potentially increasing infection risk due to lack of disinfection and reliance on 20-year-old evidence.
Action taken summary
NHS England will review UKHSA's response regarding "The Green Book" guidance on skin preparation prior to injections. They also noted other guidelines recommending skin cleaning and emphasised the imp