2025
PFD Reports
Reports: 635
Areas: 66
94% response rate (above 62% average).
Rhiannon Williams
All Responded
2025-0139
12 Mar 2025
SWANSEA & NEATH PORT TALBOT
Innovation and Technology
Department for Science
OFCOM
Concerns summary
Online suicide forums and social media platforms provided information on self-harm and misleading professionals, raising concerns about the adequacy of The Online Safety Act 2023 in preventing access to such harmful content.
Action taken summary
The Department outlines the existing Online Safety Act framework and Ofcom's role in enforcement, noting Ofcom's investigation into a suicide forum. DSIT officials continue to work with DHSC on the …
Barry Myers
All Responded
2025-0141
12 Mar 2025
West Sussex, Brighton and Hove
University Hospitals Sussex NHS Foundat…
NHS England
Concerns summary
Insufficient funding prevents the provision of urgent mechanical thrombectomy services between 4 pm and 8 am at University Hospitals Sussex NHS Foundation Trust.
Action taken summary
NHS England states that mechanical thrombectomy services have been commissioned since 2019, with 24/7 access now available across the South East region via specialist centres and mutual aid. All PFD …
Sean Higgins
All Responded
2025-0133
11 Mar 2025
Mid Kent and Medway
HMP Rochester
Concerns summary
Officers chairing ACCT reviews at HMP Rochester failed to read all relevant documentation, leading to inaccurate risk assessments, and some did not understand how to properly complete support plan paperwork.
Action taken summary
HMP Rochester has produced and shared a training video for case coordinators and their managers on ACCT reviews and support plans. The Safety Team has also conducted briefing sessions with …
Christopher Bradbury
All Responded
2025-0134
11 Mar 2025
Staffordshire
NHS England
Royal Stoke University Hospital
Concerns summary
A national lack of knowledge and guidelines for Severe Invasive Soft Tissue Infections, combined with ineffective training and an absence of an audit trail for omitted medication doses, creates significant patient safety risks.
Action taken summary
NHS England will seek to ensure emphasis on escalation of deteriorating patients within statutory and mandatory training for infection and prevention control this year. For national guidelines on seve
Luke Barnes
All Responded
2025-0136
11 Mar 2025
Surrey
HMPPS
Concerns summary
Probation staff lack access to specialist medical reports and adequate training on neurodiverse conditions, hindering effective supervision. A loophole also prevents unactioned court sentences from being referred back for review.
Action taken summary
HMPPS has updated its Drug Rehabilitation Requirement (DRR) Guidance in June 2025 to standardize reviews and clarify roles. All frontline probation staff receive mandatory neurodiversity training sinc
Marta Vento
All Responded
2025-0137
11 Mar 2025
Dorset
College of Policing
NHS England
HMPPS
+2 more
Concerns summary
No formal process exists for prisons to share critical in-prison behavioural and mental health information with sentencing courts. Additionally, national guidance is lacking for ensuring continuity of care for released prisoners with mental health needs.
Action taken summary
NHS England will issue new national guidance by end of 2024/25 for safe discharge of prisoners with mental health needs, including supporting sharing of mental health crisis plans via the …
Allan Taylor
All Responded
2025-0138
11 Mar 2025
Sunderland
South Tyneside and Sunderland NHS Found…
Concerns summary
Level 2 EICO observation guidelines requiring a nurse to be within sight or sound were not met, as the patient's side room was too far. This lack of escalation and compliance likely contributed to an unwitnessed fall.
Action taken summary
The Trust conducted an urgent review and has amended its EICO guideline, renaming it Enhanced Therapeutic Observation and Care (ETOC). The new guideline clarifies observation levels, assessment, escal
Nicholas Gedge
All Responded
2025-0148
11 Mar 2025
West Yorkshire East
West Yorkshire Police
Leeds Community Healthcare NHS Trust
Concerns summary
A significant delay in commencing CPR occurred due to a lack of shared understanding of its urgency and an uncoordinated response among detention officers and a nurse. No clear protocols define emergency roles.
Action taken summary
The Trust conducted an internal investigation and incorporated staff recommendations into CPR training. They are updating emergency bag procedures, discussing joint training scenarios with police, and
Jean Pike
All Responded
2025-0127
7 Mar 2025
SWANSEA & NEATH PORT TALBOT
Swansea Bay University Health Board
Concerns summary
Discharge decisions were made without essential multi-disciplinary meetings or consulting care coordinators, despite clear warnings of high suicide risk, indicating a systemic failure in communication and risk management.
Action taken summary
Swansea Bay University Health Board has approved and implemented new Standard Operating Procedures for discharge planning requiring mandatory multi-disciplinary team discussions, including the care co
Henok Gebrsslasie
All Responded
2025-0124
6 Mar 2025
Coventry
Coventry and Warwickshire Partnership N…
Concerns summary
Despite a known risk of ligature points on patient bedroom doors and identification of door top alarms as a solution, these crucial safety measures have not been implemented in a psychiatric unit for over 42 months.
Action taken summary
Coventry and Warwickshire Partnership NHS Trust has implemented several safety improvements, including reducing ligature points and fitting door top alarms in all acute inpatient wards. They have also
Raymond Jennings
All Responded
2025-0125
6 Mar 2025
West Yorkshire Western
Abbey Place Nursing Home
Concerns summary
The care home failed to promptly obtain prescribed antibiotics or seek medical care for a deteriorating resident, and could not demonstrate improved systems to prevent reoccurrence of this significant failing.
Action taken summary
Abbey Place Nursing Home has updated its medication policy, implemented electronic medication and digital care planning systems, standardized GP and pharmacy use for residents, and completed documenta
Annette Lewis
All Responded
2025-0126
6 Mar 2025
South Wales Central
Cwm Taf Morgannwg University Health Boa…
Concerns summary
Delays in implementing a "Failed Discharge" policy mean patients are not being appropriately referred for specialist review, increasing risks of re-attendance and errors in emergency departments.
Action taken summary
Cwm Taf Morgannwg University Health Board has implemented an active and updated General Surgery policy, applying to both General Surgeons and the Emergency Department. This policy provides clear guide
Mohammed Khan
All Responded
2025-0128
6 Mar 2025
West Yorkshire Western
Bradford Council
Concerns summary
Insufficient street lighting and a lack of warning signs at a poorly marked 90-degree turn and dead-end contributed to a fatal road traffic accident.
Action taken summary
Bradford Council has installed a new street lighting column and two warning signs (TSRGD 515.1 chevron and TSRGD 512 "Left Bend Ahead") at the corner of Dryden Street and Buck …
Arsalan Baig
All Responded
2025-0129
6 Mar 2025
West Yorkshire Western
Bradford Council
Concerns summary
Inadequate street lighting and missing traffic warning signs at a sharp turn towards a wall significantly contributed to a fatal road accident.
Action taken summary
Bradford Council has installed a new street lighting column and two specific traffic warning signs (TSRGD 515.1 chevron sign and TSRGD 512 "Left Bend Ahead" sign) at the junction of …
Andrea Mann
All Responded
2025-0130
6 Mar 2025
West Yorkshire Western
Bradford District Care NHS Trust
Action taken summary
Bradford District Care NHS Trust has implemented a new re-referral process and a digital referral/screening platform, and embedded psychiatrists and psychologists within community mental health teams.
John McLoughlin
Partially Responded
2025-0131
6 Mar 2025
West Sussex, Brighton and Hove
Civil Aviation Authority
British Airline Pilots’ Association
Concerns summary
Peer Support for pilots is inadequate for severe mental health issues and suicidal thoughts, highlighting a lack of robust mental health support for escalating problems within the industry.
Action taken summary
The Civil Aviation Authority plans to instruct inspectors to encourage operators and training organizations to enhance pilot mental health support, including upskilling peer supporters and promoting e
Alfie Lawless
All Responded
2025-0118
4 Mar 2025
Manchester South
Greater Manchester Police
Concerns summary
Greater Manchester Police significantly delayed classifying a death as a "Death or Serious Injury" incident, raising concerns about the quality of their internal review and learning from incidents.
Action taken summary
Greater Manchester Police's Professional Standards Directorate has designed a new form for assessing Death or Serious Injury (DSI) incidents to improve rationale and identify learning opportunities. T
Matthew Lynch
All Responded
2025-0119
4 Mar 2025
Birmingham and Solihull
Birmingham City Council
Birmingham and Solihull Mental Health N…
Provident Housing
Concerns summary
The internal investigation was inadequate, and barriers exist to proper Mental Health Act assessments. There's poor information sharing between agencies regarding residents, and support workers require more focused mental health training.
Action taken summary
The Trust has interviewed the CPN regarding the attempted visit, reviewed its Did Not Attend policy to prevent patient discharge due to non-contact, and reminded all clinical staff to accurately …
Robert Evans
All Responded
2025-0120
4 Mar 2025
Liverpool and Wirral
National Police Chiefs’ Council
College of Policing
Concerns summary
A lack of guidance and power prevents police officers from ensuring medical attention for individuals suspected of swallowing drugs during a street search if not arrested, creating a critical gap in care compared to those in custody.
Action taken summary
The NPCC disputes the suggestion that officers cannot share information with next of kin in vital interest situations, stating existing national training covers this. For other concerns, the Stop & …
Chloe Burgess
All Responded
2025-0121
4 Mar 2025
Hampshire, Portsmouth and Southampton
Royal College of Physicians
National Institute for Health and Care …
Concerns summary
The severe interaction between amitriptyline, paroxetine, and ivabradine is poorly understood, not flagged by prescribing software, and prescribers lack full awareness, posing a significant toxicity risk.
Action taken summary
NICE acknowledges the concerns regarding drug interactions but states they cannot address them as responsibility for the content of the British National Formulary (BNF), where the relevant information
Jack Shields
All Responded
2025-0122
4 Mar 2025
Sunderland
Nerams Group
Concerns summary
An ambulance crew failed to recognise a patient's critical deterioration into cardiogenic shock and incorrectly prioritised their backup request, resulting in a prolonged delay to definitive medical care.
Action taken summary
The Nerams Group dismissed the senior clinician for gross negligence and a second employee for unrelated employment reasons following the incident. They have also implemented refreshed competency asse
Mark Fernandez
All Responded
2025-0147
4 Mar 2025
Manchester North
Oldham Council
NHS Greater Manchester Integrated Care …
Northern Care Alliance NHS Foundation T…
Concerns summary
Inadequate information was provided in a specialist referral, the hospital passport was unused, and a best interest decision failed to incorporate crucial input from long-term carers and social services.
Action taken summary
NHS GM has issued 'Take 5 Briefings' to staff on responsibilities for patients with learning disabilities and complex needs, safeguarding, and the importance of hospital passports. A locality practice
Javed Iqbal
All Responded
2025-0117
3 Mar 2025
Birmingham and Solihull
All Care In One Ltd
Concerns summary
Care home staff failed to recognise and appropriately act on serious mental health deterioration, made inaccurate records, and did not follow GP advice, compounded by inadequate post-death investigation and training.
Action taken summary
All Care In One Ltd has interviewed staff, hired consultants to oversee training and compliance, delivered CPD Safeguarding training for all staff, reviewed and disseminated new internal policies, and
June Phillips
All Responded
2025-0112
28 Feb 2025
Birmingham and Solihull
Willow Grange Care Home
Concerns summary
Inaccurate care home records, failure to update falls risk assessments, and an inadequate post-falls investigation indicate a failure to learn from incidents and properly monitor patient deterioration.
Action taken summary
Willow Grange Care Home has implemented new procedures for updating falls risk assessments within 24 hours, new root analysis tools, and incident investigation forms. Policies for calling 999 for resi
William Green
All Responded
2025-0113
28 Feb 2025
Shropshire, Telford & Wrekin
NHS England
Shrewsbury and Telford NHS Trust
Concerns summary
The hospital lacks a system to provide written information or counselling to patients, or their families, about new drug side-effects, potential complications, or actions to take, including for those without capacity.
Action taken summary
NHS England reports that Shrewsbury and Telford Hospital NHS Trust has developed a Safety Improvement Plan, including establishing a working group to review patient counselling on medications, using l