2025

PFD Reports
Reports: 637 Areas: 66

96% response rate (above 63% average).

Clear 548 results
Thomas Morrell
All Responded
2025-0583 17 Nov 2025 Newcastle and North Tyneside
York and Scarborough Teaching Hospitals…
Concerns summary (AI summary) Failure to promptly recognise heart failure and the absence of a HOCM patient referral SOP delayed specialist transfer. A lack of regular cardiac monitoring also meant deterioration was missed, losing intervention opportunities.
Noted (AI summary) The York & Scarborough Teaching Hospitals NHS Foundation Trust acknowledge that timely referral of patients to a transplant centre is important and have circulated this message to relevant clinicians. They state that Mr Morrell was undergoing optimisation of therapy, hence urgent referral for transplant assessment would not have materially advanced his management.
Suzanne Ellerby
All Responded
2025-0582 14 Nov 2025 Surrey
[REDACTED], Chief Executive Officer, NH… [REDACTED], Parliamentary Under-Secreta…
Concerns summary (AI summary) A lack of universal safety netting guidelines for transferring vulnerable mental health patients from secondary to primary care leaves patients unsupported, leading to gaps in essential follow-up.
Noted (AI summary) NHS England acknowledges concerns around the transfer of mental health patients back to primary care and highlights the Personalised Care Framework (PCF) which sets out core aspects of care and emphasizes the responsibility of services to support safe transitions. It also describes existing procedures for care planning meetings and information sharing during discharge. The Department for Health and Social Care acknowledges the concerns and states that NHS England has developed draft guidance, the Personalised Care Framework (PCF), to support local systems in improving the continuity of care for people with mental health needs. It emphasizes the responsibilities of services to support safe transitions between secondary and primary care.
Margaret Crooks
All Responded
2025-0581 14 Nov 2025 Manchester South
Greater Manchester Integrated Care
Concerns summary (AI summary) Confusion among stroke clinicians about the level of overnight expert support available led to delays in time-critical advice for stroke complications, potentially affecting patient outcomes.
Action Planned (AI summary) NHS Greater Manchester is reviewing and amending the Standard Operating Procedure (SOP) between the Comprehensive Stroke Centre (CSC) and other Greater Manchester stroke centres to clarify specialist stroke advice. The amended wording will be formally approved by the end of February 2026.
Ronald Perry
All Responded
2025-0580 14 Nov 2025 Manchester South
Lakes Care Centre
Concerns summary (AI summary) Poor documentation, incomplete falls risk assessments, and staff misunderstanding of the falls policy for anticoagulated patients led to inadequate care and missed medical advice.
Action Taken (AI summary) The Lakes Care Centre has retrained all Senior Carers, reviewed and improved the use of their Digital Care Record system, and implemented a Falls Champion who will undertake a 5-week training program with Nottingham University. They also appointed a new manager in late December 2023.
Christopher Sampson
All Responded
2025-0572 12 Nov 2025 Birmingham and Solihull
Department for Transport DVLA General Medical Council +1 more
Concerns summary (AI summary) Drivers are failing to self-notify the DVLA of medical conditions, and there's a lack of clarity on medical professionals' awareness or effective use of reporting guidelines. A promised national road safety strategy addressing this issue remains unpublished.
Action Planned (AI summary) The General Medical Council (GMC) plans to launch a targeted awareness campaign in the new year, using its communication channels, to promote its existing guidance on assessing patients' fitness to drive. The GMC is also exploring opportunities for joint working with the General Optical Council. The General Optical Council will include information in its next registrant newsletter highlighting responsibilities regarding drivers' fitness to drive and explore using its annual survey to gather evidence on barriers preventing referrals. It also awaits the Government's strategy on this issue and will then work with stakeholders. The Department for Transport is considering evidence gathered during the 2023 call for evidence and findings from recent inquests, giving consideration to the process of self-declaration. The department has also developed a new Road Safety Strategy.
Tracey Oldfield
All Responded
2025-0578 11 Nov 2025 Cornwall and the Isles of Scilly
Royal Cornwall Hospital
Concerns summary (AI summary) Delayed prescription of usual medications for late-admitted patients leads to inappropriate alternative pain relief. The process for timely medication prescription for such patients is unclear and unresolved.
Action Planned (AI summary) A multidisciplinary group has been established to advise on strengthening governance for prescribing medications following unexpected hospital admission after day case surgery, with implementation planned by May 2026. Four workstreams have been identified, and an audit is planned for September 2026.
Liliane Bowden
All Responded
2025-0570 11 Nov 2025 Hampshire, Portsmouth and Southampton
SCAS Legal Services
Concerns summary (AI summary) Significant ambulance delays, caused by high demand and prolonged hospital handovers, led to extended waits for Category 3 calls. This poses a serious risk to elderly and vulnerable patients needing prompt attention.
Noted (AI summary) South Central Ambulance Service acknowledges concerns about handover delays but states the issue originates with hospital trusts and asks that future reports be directed to the appropriate organisation. It also describes NHS England initiatives and commissioned targets for handover times.
Joan Talbot
All Responded
2025-0569 11 Nov 2025 Inner South London
[REDACTED], Chief Executive Officer, Ki…
Concerns summary (AI summary) Due to a lack of continuity across different admitting teams, the significance of a patient's repeated symptoms was not fully appreciated, delaying necessary investigation.
Action Planned (AI summary) A cross-trust working group is being established to improve the use of the EPIC system, focusing on issues such as copy/paste practices and care plan updates. The group will design quality improvement projects, review EPIC training, and monitor the impact of changes.
Alan Mitchell
All Responded
2025-0577 10 Nov 2025 Cheshire
Optum
Concerns summary (AI summary) A patient's lifelong repeat prescription was removed by software without GP notification or patient choice, creating a risk that essential medication may not be provided, especially for vulnerable patients.
Noted (AI summary) Optum conducted an internal review of the EMIS Web system and concluded that no software developments beyond the existing functionality are required to mitigate the risk raised in the report, explaining how the system manages repeat prescriptions and their expiration.
Jacqueline Aarons
All Responded
2025-0576 10 Nov 2025 North London
Department of Health and Social Care
Concerns summary (AI summary) A lower hospital admission threshold for patients with learning disabilities is required. Furthermore, doctor's discharge instructions and safety netting advice for non-medical care staff must be clear and actionable.
Noted (AI summary) The Department of Health and Social Care acknowledges the concerns raised but states that NHS England will provide a full response, as the concerns are more appropriately addressed by them.
Costas Chrysostomou
All Responded
2026-0177 10 Nov 2025 Inner North London
NHS North Central London Integrated Car…
Concerns summary (AI summary) There is potential for confusion due to differing interpretations of the term 'urgent' in cardiology pathways, and a lack of clarity among third-party providers regarding available NHS ICB pathways. GPs may also be unclear about how to expedite referrals when new clinical information comes to light.
Action Planned (AI summary) Changes have been updated on the NCL Pathway for Suspected Heart Failure following contact with the Royal Free Heart Failure Lead. A working group is also being convened to review and update guidance, incorporating NICE guidelines, and an NHSE working group is developing a standard heart failure referral form.
Anthony Card
All Responded
2026-0068 7 Nov 2025 Suffolk
Suffolk Constabulary Suffolk County Council
Concerns summary (AI summary) There is no formal mechanism for police to share medium-risk mental health information with care providers, even with consent. This prevents crucial risk data from informing future assessments and potentially vital support decisions.
Noted (AI summary) Suffolk County Council acknowledges the report but clarifies that the responsibility for adult mental health provision rests with NHS commissioners and providers. It states its role is concerned with statutory functions under the Care Act, including safeguarding and social care assessment. Suffolk Constabulary is committed to improving awareness and training for frontline staff in relation to adult mental health. Planned actions include vulnerability training scheduled for Autumn/Winter 2026 and participation in a multi-agency audit of NHS 111 Option 2.
Ernest Gray
All Responded
2025-0579 7 Nov 2025 Kent and Medway
East Kent Hospitals University NHS Foun…
Concerns summary (AI summary) The hospital failed to involve the patient's primary carer in discharge planning and neglected to provide holistic information about his fluctuating delirium, including potential aggression, leaving carers unprepared for his complex needs.
Action Taken (AI summary) The Trust has taken several actions, including implementing a new 'discharge to assess' pathway, providing additional delirium training, and developing a care advice leaflet for patients with carers. It also established a workstream with multiple partners to improve the discharge of patients with delirium and is working to strengthen knowledge of the 4AT tool.
Richard Worswick
All Responded
2025-0564 7 Nov 2025 Manchester South
Bamford Grange Care Home Stockport NHS Foundation Trust
Concerns summary (AI summary) Unclear wound care instructions on hospital discharge and a lack of documented communication between the hospital and care home led to confusion. The care home also lacked an escalation policy for such unclear care plans.
Action Taken (AI summary) The care home has issued refresher guidance to staff on existing policies, emphasizing documentation of hospital communications, and implemented enhanced observations for unstageable pressure ulcers. They've also implemented a sepsis risk assessment for residents with chronic wounds and conduct regular audits of wound care entries. A Trust-wide alert was issued on 20 November 2025 regarding Transfer of Care documentation, ensuring two copies are printed. A Trust-wide audit will take place in February 2026 to check for documentation in patient records and a task and finish group will work on improving the quality of the discharge checklist starting January 2026.
Aaron Taylor
All Responded
2025-0566 6 Nov 2025 Lancashire and Blackburn with Darwen
[REDACTED] HMP Garth
Concerns summary (AI summary) Prison staff failed to open an ACCT process after a self-harm incident and lacked ACCT training. Keyworker sessions for vulnerable prisoners were not consistently conducted, with staff unaware of required frequency.
Action Taken (AI summary) HMP Garth issued a staff information notice promoting the Safety Learning Reference Library, and a Governor’s order reiterating ACCT processes. A priority keywork model is in place with a minimum of one keywork session per month for vulnerable prisoners.
Aaron Taylor
All Responded
2025-0565 6 Nov 2025 Lancashire and Blackburn with Darwen
[REDACTED], Medical Director, Practice …
Concerns summary (AI summary) HMP Garth has a critical lack of psychologist resources for prisoners, with severe staffing gaps and extensive waiting lists for mental health support.
Action Planned (AI summary) Practice Plus Group is advertising for a Principal Psychologist, Clinical Assistant Psychologist and two Assistant Psychologists, and has interviewed candidates for the Principal Psychologist post. They are exploring sharing psychological resources with a neighboring prison in the interim.
Judith Hughes
All Responded
2025-0563 6 Nov 2025 Cambridgeshire and Peterborough
Chief Medical Officer for North West An…
Concerns summary (AI summary) The hospital's fall risk assessment tool is confusing due to unclear factor definitions, risking incorrect scores, insufficient observation levels, and increased patient falls.
Action Taken (AI summary) The Trust revised the Enhanced Care Risk Assessment Form in 2022 following a routine review to clarify risk factors for patient falls. The policy and form are due for review again and the coroner's comments will be considered.
Vivian Nolan
All Responded
2025-0560 5 Nov 2025 Teesside and Hartlepool
President of the British Society of Gas…
Concerns summary (AI summary) Clinicians lack sufficient knowledge and guidance on the increased risks associated with diagnostic colonoscopies for patients aged 80 and over.
Noted (AI summary) The BSG acknowledges the concerns regarding colonoscopies for patients over 80, stating that decisions should be individualised, balancing risks and benefits.
Jennifer Cahill and Agnes Cahill
All Responded
2025-0559 5 Nov 2025 Manchester North
[REDACTED], Chief Executive of the Roya… [REDACTED], Secretary of State for Heal…
Concerns summary (AI summary) There is a critical absence of national guidance for home births, particularly for high-risk pregnancies, leading to inconsistent midwife practice, insufficient risk discussions, and inadequate midwife training.
Noted (AI summary) NHS England is working with the Resuscitation Council UK (RSUK) to design an updated Neonatal Life Support (NLS) course including homebirth scenarios, and funding is provided for practitioners to have this training. They will work with the UK Midwifery Study System (UKMIDSS) to improve national data collection. NICE will review existing guidance to consider the feasibility of defining 'high' and 'low' risk pregnancies, and clarify differentiation between risks of pregnancy and labour. They reference existing NICE guidelines covering intrapartum care and midwifery staffing. The RCOG expresses condolences and defers to other organisations (RCM/NMC and NHSE/DHSC) to address the specific concerns raised regarding national guidance, training, data collection and staffing models for home births, while referencing existing NICE guidance. The RCM states it will advocate for national guidance on when transfer to hospital is necessary, promote existing guidance and resources, and will continue to advocate for sustained investment in maternity staffing to support safe services. The Nursing and Midwifery Council (NMC) will strengthen midwifery standards, specifically mapping proficiencies against previous maternity reviews. They propose to feed into a task force addressing bespoke training needs analysis for midwives in home birth teams. The Department of Health and Social Care acknowledges the need for urgent action to improve homebirth services and will work with NHS England to address the coroner's concerns. This includes funding a new neonatal resuscitation training programme with homebirth scenarios. The JRCALC guidelines have been amended to clarify that if bleeding persists despite a firm uterus after birth, other causes such as trauma should be reconsidered. The guidance also specifies continuous observations form part of ongoing management.
Maureen Christy
All Responded
2025-0561 4 Nov 2025 Blackpool & Fylde
Blackpool Teaching Hospitals NHS Founda…
Concerns summary (AI summary) There were critical shortcomings in disseminating and understanding policy changes, specifically for Covid contact testing, leading to clinician confusion and policies not being consistently applied.
Action Planned (AI summary) The Trust plans to roll out a digital solution called 'Alertive' from Q4 2025/2026 to send critical messages to staff with recorded acknowledgements, with future phases including policy document cascade beginning Q1 2026/2027.
Oliver Gorman
All Responded
2025-0558 4 Nov 2025 Manchester South
British Aerosol Manufacturers Associati… Department for Business and Trade Department for Culture, Media and Sport +1 more
Concerns summary (AI summary) There are inadequate age restrictions on dangerous aerosol products and unclear warnings about instant death. Social media platforms also fail to take responsibility for harmful content promoting such misuse.
Noted (AI summary) OPSS highlights industry led labelling initiatives to address risks. Officials will communicate the new industry labelling initiative to relevant groups to raise awareness. The Department highlights the Online Safety Act (OSA) which requires companies to prevent users from encountering illegal content and remove such content swiftly. Ofcom can issue information notices at the coroner's request, requiring services to provide data and Data Preservation Notices to preserve a child's data. BAMA has developed a new caution mark and statement that can be used to provide additional detail on the potential problems which can arise if the aerosol dispenser is not used in accordance with the manufacturer’s instructions. The caution mark will be placed in the top two-thirds of the back of the pack copy to ensure that it is noticed by the consumer. The Department for Culture, Media and Sport acknowledges the report and confirms that the Department for Science, Innovation and Technology (DSIT) leads on online safety.
Kathleen Ward
All Responded
2025-0562 3 Nov 2025 East Riding and Hull
Chief Executive – Hull Royal Infirmary
Concerns summary (AI summary) The emergency department faces persistent overcrowding with patients awaiting ward beds, leading to delays in appropriate emergency care and risking repeat incidents due to insufficient bed capacity.
Action Taken (AI summary) The Trust is strengthening escalation processes for patients approaching end of life, reinforcing expectations around compassionate communication, continuing work on bed modelling and discharge processes, ensuring feedback informs staff education, and rolling out Comfort Observations across the organisation.
Brian Lloyd
All Responded
2025-0557 3 Nov 2025 North London
High Meadows Care Home
Concerns summary (AI summary) Patients with two failed catheter insertion attempts are not being transferred to hospital promptly, creating a risk of delay in necessary medical intervention.
Action Taken (AI summary) High Meadows Care Home provided staff training on catheterisation, documentation, and escalation, updated care plans to reflect the coroner's concerns, and reconfigured the telephone system to ensure calls are answered promptly. They have also ensured that portable phones are available in each unit, supported by several signal amplifiers installed throughout the home. High Meadows Care Home has created and implemented an escalation protocol for team leads, effective 23/10/2025, to ensure prompt and effective response to clinical or safety concerns.
Gloria Simon (2)
All Responded
2025-0555 31 Oct 2025 Liverpool and Wirral
Riversdale Care Home
Concerns summary (AI summary) Miscommunication about the care home's status led a GP to not visit. Care home staff lacked training on obtaining urgent clinical input when a GP declined and failed to consistently take, record, and act on basic patient observations.
Action Taken (AI summary) The care home revised its policy regarding new residents who are out of district with their own GP to register them with a local GP. In addition, a new audit has been developed on the company's digital systems which is completed 48 hours after the resident is admitted.
Gloria Simon (1)
All Responded
2025-0554 31 Oct 2025 Liverpool and Wirral
Marine Lake Medical Practice
Concerns summary (AI summary) A GP's misreading of oxygen saturation levels and incorrect assumption about the care facility's status led to inadequate assessment. The GP also failed to review patient history or ensure timely observations.
Action Planned (AI summary) The practice plans to review the case with the staff member involved and is investigating the case formally as part of a Significant Event Analysis. It will share the outputs of this analysis with the coroner if helpful.