2026

PFD Reports
Reports: 191 Areas: 58

70% response rate (above 63% average).

191 results
Janet Daniels
All Responded
2026-0202 2 Feb 2026 Essex
East Suffolk and North Essex NHS Founda…
Concerns summary (AI summary) There was a failure to communicate effectively with the patient and her family regarding critical clinical decision-making and the basis for such decisions relating to her transition to end-of-life care; clinical and nursing staff were insufficiently familiar with the principles in the Trust's policies and guidance.
1 response from East Suffolk and North Essex NHS Foundation Trust
Simon Moss
All Responded
2026-0052 1 Feb 2026 Inner South London
[REDACTED] Chief Executive Officer (CEO…
Concerns summary (AI summary) Mental health assessments failed to incorporate detailed ambulance records (EPRC) and family contact information, leading to inadequate risk evaluation for suicidal patients due to gaps in training and policy.
Action Planned (AI summary) • NHS England is supporting mental health trusts to strengthen both the effective use of clinical information and relational approaches to care, in inpatient settings through the Culture of Care national programme. • NHS England launched Staying safe from suicide guidance in June 2025 to address issues in terms of mental health assessments both in a crisis situation and when mental health nurses are undertaking detailed mental health assessments in mental health and acute physical health trusts.
Pamela George
All Responded
2026-0049 30 Jan 2026 Devon, Plymouth and Torbay
Cann House Premiere Health Ltd
Concerns summary (AI summary) The care home failed to conduct regular blood tests, inadequately managed infections, and lacked clear policies for medical escalation, capacity assessment, and documentation, despite patient needs exceeding capacity.
Action Taken (AI summary) • All staff responsible for admissions have received one-to-one supervision regarding Ms George’s case. • Information has been disseminated to all junior staff for awareness training, emphasising the importance of correctly processing admission and discharge documentation. • All hospital discharge summaries are now scanned directly into residents’ care plans upon receipt. • The organisation has enforced its formal Hospital Discharge and Clinical Follow-Up Procedure.
Nigel Feckey
All Responded
2026-0047 28 Jan 2026 Leicester City and South Leicestershire
Ministry of Justice
Concerns summary (AI summary) The 'Offence Neutrality' policy in prisons, mingling sex offenders with mainstream prisoners, fostered fear, bullying, and self-harm among vulnerable inmates, posing a risk of future deaths where still implemented.
Action Taken (AI summary) • HMPPS provides evidence-based guidance for governors and directors to support them to make safe and appropriate decisions on accommodation arrangements for people convicted of sexual offences (PCOSOs). • The guidance sets out that governors and directors have discretion over whether PCOSOs should be integrated or separated, and that consideration should be given to the specifics and facilities of each establishment.
Akhona Moyo
Partially Responded
2026-0045 28 Jan 2026 Northamptonshire
Department of Health and Social Care NHS England Northampton General Hospital
Concerns summary (AI summary) Hospital doctors lack electronic access to primary care medical notes, hindering comprehensive patient treatment and preventing a holistic view of patient medical history, especially for vulnerable individuals.
Action Planned (AI summary) • The Northamptonshire Care Record (NCR) is now available at NGH, providing clinicians with access to GP data including medications, allergies, diagnoses, and lists of GP consultations. • GP Connect is now available at NGH, providing structured data from GP records including medications and allergies. • Single sign-on integration from the clinical system (Nervecentre) into NCR is currently in final testing and expected to be available within weeks, removing the need for separate logins. • The Department of Health and Social Care, and NHS England have programmes of work underway which should assist in preventing future deaths connected to this issue. • The Single Patient Record (SPR) will unify patient data from multiple sources into one easy- to-access platform for patients and clinicians. • The SPR is designed to harmonise with existing data systems being used by healthcare professionals which will allow them to access the SPR through their existing clinical systems.
Patricia Walker
All Responded
2026-0044 28 Jan 2026 City of Kingston Upon Hull and the County of the East Riding of Yorkshire
Hull University Teaching Hospital NHS England
Concerns summary (AI summary) Suboptimal staffing levels on Ward 90, caused by recruitment difficulties, increase the risk of patient falls due to insufficient dedicated nursing care.
Noted (AI summary) • The Trust has established daily operational controls to mitigate staffing pressures in real time. • Daily staffing meetings take place across all sites, where ward-level escalations relating to actual versus planned staffing, changes in acuity, and red flag indicators are reviewed by dedicated staffing representatives. • Information from these meetings feeds directly into twice-daily Trust-wide safe staffing meetings chaired by a Nurse Director, providing senior clinical oversight of staffing gaps, mitigations and risk management. NHS England stated the local staffing concerns for Ward 90 fall outside its usual role and remit, noting that Hull University Teaching Hospitals NHS Trust is best placed to respond and has presented a business case to increase nursing staff. NHS England also disputed the clarity of the term “TAG nursing care.”
Haaris Bhatti
All Responded
2026-0043 27 Jan 2026 Inner North London
Fold Nightclub
Concerns summary (AI summary) Nightclub staff delayed calling an ambulance for a critically unwell patron, indicating systemic failures in training and culture regarding medical emergency management.
Action Taken (AI summary) FOLD nightclub has reviewed and revised its welfare escalation procedures, introducing a protocol in late 2025 requiring earlier ambulance calls when serious symptoms are observed. The club also engaged Frontline Medical Response Ltd in February 2026 to support welfare teams and introduced enhanced monitoring procedures.
Pippa Gillibrand
All Responded
2026-0042 27 Jan 2026 Cheshire
Department of Health and Social Care National Institution for health and car… NHS England +1 more
Concerns summary (AI summary) A critical lack of national guidance exists for home births, covering midwife training, competency, staffing, equipment, and transfer thresholds, alongside an absence of outcome data collection.
Disputed (AI summary) • On 26 November 2025, NHS England wrote to all NHS maternity providers in England asking them to urgently review the safety and quality of their homebirth services. • NHS England urged them to consider issues such as the operational running of their service and care planning and risk assessment. • NICE stated that home birth is covered in its guideline on intrapartum care (NG235). • The guideline covers eligibility, informed choice, and midwife support for home births. • The guideline includes recommendations that support further discussion with an appropriately trained senior or consultant midwife and/or a senior or consultant obstetrician (if there are obstetric issues) if such a discussion is wanted. • Officials made enquiries with NHS England to address the coroner's concerns. • NHS England will be issuing a substantive response addressing the specific matters of concern raised. • NHS England is asking for an urgent review of the safety and quality of homebirth services. • The review should consider the operational running of the service, care planning and risk assessment, and governance and oversight.
Lucy Thornton
All Responded
2026-0040 27 Jan 2026 Hampshire, Portsmouth Southampton
Isle of Wight NHS Trust
Concerns summary (AI summary) Ambulance call handler training was inadequate regarding Category 1 response criteria for hanging incidents, and procedures for obtaining further information from callers were not followed.
Action Taken (AI summary) The Isle of Wight NHS Trust has addressed the call handler's actions and amended guidance to clarify the need for direct contact with individuals at risk, regardless of location. A comprehensive training programme for call handlers on risk assessment and categorisation for suicidal patients is being delivered from February to April 2026.
Roger Leadbeater
All Responded
2026-0041 23 Jan 2026 South Yorkshire West
Greater Manchester Police South Yorkshire Police
Concerns summary (AI summary) Inadequate and unrecorded handovers between police forces and a mental health trust meant critical risk information about a patient was lost, impacting leave decisions and risking public safety.
Action Taken (AI summary) • A new, purpose-designed form has been created to record the transfer of responsibility for a missing person. • A mandatory task has been embedded within Compact, our MFH management system, providing officers with an automatic prompt at the relevant stage of the investigation and includes a direct link to the new form. • A comprehensive communication has been circulated across the organisation, outlining the new process, the rationale for its introduction and the tragic circumstances that brought the issue to light.
Dennis Price
All Responded
2026-0037 23 Jan 2026 South Yorkshire East
Doncaster Royal Infirmary
Concerns summary (AI summary) Failures in inpatient post-fall reviews, unclear neurological observation plans, and inefficient electronic system escalations compromised patient safety.
Action Taken (AI summary) • The Trust has a Patient Falls Prevention and Management Policy (PAT/PS 11) in place and accessible via the Trust intranet. • Following Mr. Price's death, it was found that the Inpatient Post-Fall Review documentation was not fully completed, though healthcare professionals acted in accordance with the policy. • The Trust emphasizes the importance of accurate and comprehensive documentation following inpatient falls for patient safety and effective communication.
Jean Groves
All Responded
2026-0036 23 Jan 2026 Norfolk
Careline365 Norfolk Swift Response
Concerns summary (AI summary) Emergency responders assisting ambulance services are not provided with crucial access details for vulnerable patients, potentially endangering lives during medical interventions.
Noted (AI summary) Norfolk County Council plans to issue a communication to all operational managers and reablement liaison officers to remind them to record every referral (accepted or declined) and all attempts to obtain access details in the Service User’s Liquid Logic record, to prevent recurrence of recording errors. Careline365 reviewed its internal procedures for recording and communicating property access information, confirming adherence to TEC Monitoring module standards and no operational failing on their part. They clarified that the ultimate provision of access details in multi-agency pathways is beyond their operational visibility once a call is escalated.
Tamara Logan
All Responded
2026-0035 22 Jan 2026 Manchester
Department for Work and Pensions
Concerns summary (AI summary) An incorrect benefits assessment, uncorrected by review, significantly impacted the deceased. Additionally, standard letters were sent despite recognised vulnerabilities, without attempting to reduce associated risks.
Action Taken (AI summary) • The department accepts that its initial decision to reduce Ms Logan’s benefits may have been unjustified. • The department investigated the decision and is taking steps to minimise such decisions in the future. • The department shares the coroner's concern that its decision may have influenced Ms Logan.
Clive Hyman
All Responded
2026-0034 22 Jan 2026 Inner North London
Association of the British Pharmaceutic… Medicines and Healthcare Products Regul… Medicines UK
Concerns summary (AI summary) Patient information leaflets for Apixaban do not adequately advise on actions following head trauma, risking delayed medical intervention for intracranial bleeds in patients taking anticoagulants.
Noted (AI summary) The ABPI, as a trade association without regulatory authority, has made the originator company, Bristol Myers Squibb (BMS), aware of the coroner's report and concerns regarding apixaban patient safety information and labelling. MedicinesUK states its member companies will comply with any future changes to product information regarding anticoagulants and head trauma warnings, should such changes be required by the MHRA. The MHRA has completed a preliminary assessment and initiated a full review across all Direct Oral Anticoagulants (DOACs) and warfarin regarding patient information leaflet warnings for head trauma, with plans to seek expert advice on potential updates.
George Ritchie
All Responded
2026-0039 21 Jan 2026 Worcestershire
Cardinal Healthcare
Concerns summary (AI summary) The nursing home had inadequate falls risk assessments and care plans, lacking oversight and supervision. Additionally, low night-time staffing was not addressed, risking residents in this and other facilities.
Action Taken (AI summary) • The Home Manager was placed into disciplinary proceedings for failing to uphold policy, maintain effective oversight, and ensure compliance.
George Ritchie
No Identified Response
2026-0039-wp117787 21 Jan 2026 Worcestershire
Cardinal Healthcare
Concerns summary (AI summary) The nursing home had inadequate falls risk assessments and care plans, lacking oversight and supervision. Additionally, low night-time staffing was not addressed, risking residents in this and other facilities.
Dhananji Dona
All Responded
2026-0033 21 Jan 2026 Staffordshire
NHS England Royal Stoke University Hospital
Concerns summary (AI summary) The hospital failed to implement the specialist National Early Warning Score matrix for prenatal women across all departments, risking inadequate monitoring without plans for timely introduction.
Action Planned (AI summary) NHS England has published the Maternal Care Bundle (MCB) in January 2026, which includes a national mandate for implementing the Maternity Early Warning Score (MEWS) across all settings by March 2027, and has circulated draft MEWS specifications to digital suppliers. The Trust has established an operational group and plans to roll out a paper-based Maternity Early Warning Score (MEWS) process across the organisation by March 2027, supported by a robust training programme, and will also explore developing an in-house digital solution.
Sidra Aliabase
Partially Responded
2026-0031 21 Jan 2026 Inner West London
Chelsea and Westminster Hospital Great Ormond Street Hospital
Concerns summary (AI summary) Failures included not expediting Long QT Syndrome diagnosis, inadequate communication of expert opinion, a five-fold medication overdose, and a significant delay in recognizing and treating subsequent hypocalcaemia.
Action Taken (AI summary) • Great Ormond Street Hospital NHS Foundation Trust has reviewed its current on-call paediatric cardiology service to identify and implement the necessary actions to ensure that patients like Sidra are cared for in the safest way possible in future. • The number of resident doctors on-call has doubled. • One clinician is designated to take incoming calls from external hospitals, whilst the other resident can focus on internal communication and communicating advice to, and following up with, external hospitals after referral into the service.
Linda Fury
All Responded
2026-0029Deceased 20 Jan 2026 Manchester South
Pennine Care NHS Foundation Trust
Concerns summary (AI summary) The Trust's investigation into Linda's discharge was insufficient, failing to adequately analyze the lack of local beds, decision-making process, and capacity assessment. Current ward rounds also prevent private disclosure of family concerns regarding risk.
Action Taken (AI summary) The Trust has made Carer Awareness Training mandatory for all frontline staff and implemented strengthened MDT documentation, patient and carer submission forms, enhanced ward-round communication pathways, and improvements to PARIS functionality to improve carer engagement and reduce risks.
Martin Bryant
All Responded
2026-0030 19 Jan 2026 Essex
Essex University Partnership Trust NHS England
Concerns summary (AI summary) Mental health crisis patients face dangerously long waits in open reception areas due to a severe lack of local and national mental health beds, and inadequate facilities for appropriate waiting.
Action Taken (AI summary) NHS England is rolling out dedicated 24/7 neighbourhood mental health centres and specialist Mental Health Emergency Departments, and has reinforced patient flow improvement as a key priority in its 2025/26 operational planning guidance, with plans to reduce Out of Area Placements. EPUT has changed management processes to include risk assessments for patients waiting in reception, secured capital funding for Mental Health Urgent Care Department (MHUCD) refurbishment with approved plans for dedicated spaces, and implemented a Therapeutic Acute Inpatient Operating Model.
Wayne Walton
All Responded
2026-0028 16 Jan 2026 Coventry
Mental Health Directorate
Concerns summary (AI summary) Inpatient staff lacked awareness of Home Treatment Team policies, leading to inadequate risk assessments and safety plans. There is also no guidance for managing potential conflicts of interest when staff recognise patients outside of personal relationships.
Action Taken (AI summary) The Trust updated its patient transfer and discharge policy in February 2026 with clear guidance for inpatient teams on documentation for Home Treatment Team (HTT) discharges, implemented an 'end of shift' handover form, and developed scenario guidance for staff on professional boundaries while a new policy is being developed.
Matilda Pomfret-Thomas
All Responded
2026-0025 15 Jan 2026 Hampshire, Portsmouth Southampton
Department of Health and Social Care NICE Nursing and Midwifery Council
Concerns summary (AI summary) A lack of regulation, registration, and clear guidance for doulas creates confusion about their role, risks them working outside clinical boundaries, and poses challenges for midwives and patient care.
Disputed (AI summary) NICE acknowledged the concerns but stated that the registration, regulation, and training of doulas are not their responsibility and are better addressed by other bodies such as the NMC, RCM, and RCOG. Developing Doulas submitted a voluntary response, disputing the perception that the doula's presence negatively impacted midwifery services. They argued that the doula acted within a non-clinical support role and that difficulties highlight the need for strengthening communication and collaborative working with non-clinical supporters. The Department of Health and Social Care acknowledged concerns about unregulated doulas, clarified their current status as non-regulated professionals, and outlined the roles of other bodies like the NMC and NICE. They stated that NHS England will not be producing guidance for midwives' interactions with doulas. The NMC has updated its guidance and collaborated with Doula UK to launch a video resource clarifying the distinct roles of midwives and doulas to support positive maternity experiences. They stated that doula registration, regulation, and training are beyond their remit and a matter for government policy.
Ronald Nelson
All Responded
2026-0024 15 Jan 2026 Nottingham City and Nottinghamshire
Care Quality Commission Mulberry Court Care Home
Concerns summary (AI summary) Concerns remain regarding poor record keeping and inadequate compliance with care plans, which pose a risk to future patient safety.
Action Taken (AI summary) The CQC has taken regulatory actions by requiring the care home to submit an action plan, conducting a focused inspection, publishing an 'Inadequate' rating report, and issuing a Warning Notice regarding record keeping and care plan compliance. They will continue to monitor the service closely. Mulberry Court Care Home has implemented new systems and processes for record keeping and care plan compliance, including an enhanced staff training programme and updated care plan templates and risk assessments. They have also strengthened clinical oversight and communication processes following hospital discharge.
Margaret Grimsley
All Responded
2026-0022 15 Jan 2026 Shropshire, Telford and Wrekin
Shewsbury and Telford Hospital Trust
Concerns summary (AI summary) The apparent absence or non-use of an upper alarm setting on bedside oxygen meters risks over-oxygenation, with unclear policies on its implementation or whether it is standard practice.
Noted (AI summary) The Trust explained that while patient monitors have upper oxygen alarm functionality, it is not used as the greatest risk is low blood oxygen levels, with focus on lower alarms and regular monitoring. They apologised for a previous inconsistency between a consultant's evidence and a letter to the family, clarifying the consultant's information was correct.
Mark Turner
All Responded
2026-0065 14 Jan 2026 Staffordshire
Midlands Partnership Foundation Trust NHS England
Concerns summary (AI summary) There is a critical absence of local or national guidance for managing the steps to be taken when a high serum level is returned in patients being monitored for clozapine.
Noted (AI summary) • Midlands Partnership University Hospitals Trust has a Standard Operating Procedure (SOP) in place relating to clozapine. • The SOP sets out the criteria which need to be adhered to when using clozapine to ensure safe and effective practice and includes information and support to clinicians in relation to the prescribing, monitoring, administration and supply of clozapine. • Appendix 1 of the SOP provides a guide for clinicians to follow when assessing clozapine serum levels depending