2026
PFD Reports
Reports: 191
Areas: 58
70% response rate (above 63% average).
Hollie Loraine
All Responded
2026-0193
1 Apr 2026
Sunderland
NHS England
Concerns summary (AI summary)
The national NHS pathways telephone triage system provides no specific guidance on whether to maintain telephone contact with a patient expressing suicidal intent, or how to do so to mitigate the risk.
1 response
from NHS England
Colin Foley
All Responded
2026-0188
1 Apr 2026
Hull and East Riding
NHS England
Concerns summary (AI summary)
The coroner recommends that the NHS at large should be aware of issues relating to the insertion, maintenance, and documentation of intravenous access devices, as well as awareness of associated complications.
Action Taken
(AI summary)
• NHS England stated that established guidance already supports safe and standardised practice for the insertion and management of intravenous (IV) access devices.
• The UK Vessel Health and Preservation (VHP) Framework (2020) promotes a proactive, evidence-based approach to vascular access.
• National infection prevention standards, including NICE Quality statement 5: Vascular access devices and High Impact Intervention (HII) care bundles, set out National guidance.
Oliver Roberts
All Responded
2026-0184
30 Mar 2026
Dorset
National Police Chiefs' Council
College of Policing
Devon and Cornwall Police
+2 more
Concerns summary (AI summary)
There is a lack of practical guidance for police officers on applying their powers to obtain communications data under the Investigatory Powers Act 2016, especially regarding urgent Grade 2 requests.
Noted
(AI summary)
• The College of Policing provides eLearning training for investigators on the national ‘College Learn’ platform.
• These learning packages “Introduction to Communications Data,” sit within the Digital Media Investigators (DMI) modules.
• This training is available for all police officers and staff across England and Wales.
Edith Millington
All Responded
2026-0183
27 Mar 2026
Manchester South
Sai SKN Ltd
Concerns summary (AI summary)
The structure/design of the store's access ramp is unsafe, because it is not fixed to the ground, the rubber mat is not fixed, there are no easily accessible handrails, and the ramp is too short, making the slope steeper.
Action Taken
(AI summary)
• The metal access ramp has been completely removed.
• The entrance has been restructured to eliminate the previous ramp arrangement and replaced with a small, stable step.
• Additional fixed grab rails have been installed on both sides of the entrance.
Melanie Pinnell
All Responded
2026-0185
26 Mar 2026
Suffolk
Unity Healthcare
Concerns summary (AI summary)
No follow-up was offered to the deceased by the GP practice after she described suicidal ideation and suicidal thoughts; a Consultant Psychiatrist's request for Sertraline was not actioned by a GP, posing a risk to patient safety.
Action Taken
(AI summary)
• Following this incident, Unity Healthcare commissioned a comprehensive Patient Safety Incident Investigation (PSII) in accordance with the NHS Patient Safety Incident Response Framework (PSIRF).
• The investigation utilised system-based analytical tools, including the Systems Engineering Initiative for Patient Safety (SEIPS) and the Yorkshire Contributory Factors Framework.
Elizabeth Lang and Katie Lang
All Responded
2026-0182
26 Mar 2026
Northumberland
Northumberland County Council
Concerns summary (AI summary)
Surface friction was low at the collision site, and while the council had undertaken roadworks, there was no advance warning signage alerting unfamiliar drivers to the severity of the bend where the collision occurred.
Action Taken
(AI summary)
• The location on the A1068 Sheepwash Road has been identified and recorded by the Council’s Highways service as a high-risk site for the purposes of traffic safety assessment.
• The site has already been subject to resurfacing and road marking works during 2025/26 and has also been included within the 2026–2027 Local Transport Plan programme for traffic safety improvements.
• The Council has now commenced a review of the site to consider options to improve the visibility and awareness of the bend for road users, including the potential use of advance warning measures.
Madison Smith
All Responded
2026-0179
26 Mar 2026
Manchester South
Department of Health and Social Care
Concerns summary (AI summary)
There is no statutory regulation of agencies or individuals offering sleep routine services for young children, and anyone can attach the term 'nurse' to a word such as 'maternity' without being a registered nurse, potentially misleading families; prone sleeping promotion by unqualified individuals poses a significant risk to babies.
Action Taken
(AI summary)
• Departmental officials made enquiries with NHS England to address the coroner's concerns.
• The Department of Health and Social Care is taking action to address the misuse of the title 'nurse' by unregulated individuals.
Peter Coates
All Responded
2026-0154
23 Mar 2026
Teesside and Hartlepool
NHS England
Concerns summary (AI summary)
There is a critical gap in ambulance response categories, as some patients requiring an immediate response to prevent life-threatening deterioration do not meet Category 1 criteria.
Action Taken
(AI summary)
• NHS England implemented new ambulance standards across the country in 2017.
• NHS Ambulance Services are required to process 999 calls through an approved triage system.
• The systems are used to prioritise 999 calls received into Ambulance Services’ Emergency Operations Centres (EOCs).
John Fisher
All Responded
2026-0166
19 Mar 2026
West Sussex, Brighton and Hove
Coastal Homecare
Sussex Community NHS Foundation Trust
Concerns summary (AI summary)
Poor information transfer between healthcare teams, inaccurate medication records, and inadequate handovers between care providers risk patients receiving incorrect or missed essential medication.
2 responses
from Sussex Community NHS Foundation Trust, Coastal Homecare
Paul Nash
All Responded
2026-0161
19 Mar 2026
Bedfordshire and Luton
Department of Health and Social Care
Sundon Medical Centre
Concerns summary (AI summary)
A GP surgery failed to prioritise urgent seizure medication, and epilepsy patients nationally face difficulties obtaining sufficient quantities, leading to poor seizure control and potential delays.
Action Taken
(AI summary)
• Officials made enquiries with NHS England to address the coroner's concerns.
• The government is committed to improving care for people with neurological conditions, including epilepsy, and ensuring they receive the support they need.
Graham Oxley
All Responded
2026-0160
19 Mar 2026
South Yorkshire
Sheffield Teaching Hospital NHS Foundat…
Concerns summary (AI summary)
Unreliable systems for immunotherapy toxicity mean urgent oncology advice is delayed by triage, and patient alert cards do not trigger a dedicated fast-track pathway for specialist care.
1 response
from Sheffield Teaching Hospital NHS Foundation Trust
John Beagley
All Responded
2026-0158
19 Mar 2026
Gloucestershire
Department of Health and Social Care
Concerns summary (AI summary)
A national shortage of maxillofacial surgeons, exacerbated by unfunded training elements, is impacting patient care and deterring prospective candidates.
1 response
from Department of Health and Social Care
Julie Pytches
All Responded
2026-0164
18 Mar 2026
Essex
Nuffield Health
Concerns summary (AI summary)
Issues included unshared anaesthetist limitations, staff confusion over emergency protocols and local variations, and unclear procedures for ambulance calls to private hospitals.
1 response
from Nuffield Health
Edna Wiggett
All Responded
2026-0163
18 Mar 2026
Norfolk
East of England Ambulance NHS Trust
Concerns summary (AI summary)
Ambulance dispatch was delayed due to a failure to re-triage and re-classify a patient's case after receiving updated information about increased pain.
Action Taken
(AI summary)
• An article was published in the Emergency Operations Centre (EOC) Patient Safety and Experience Newsletter to remind staff to re-triage these types of call.
• This will also be discussed at the Learning Group where potential themes are discussed.
Delwyn Preece
All Responded
2026-0165
17 Mar 2026
South Yorkshire East
Rotherham Doncaster South Humber NHS Fo…
Concerns summary (AI summary)
Ward leave was granted without mental state exams or risk assessments, and medical records suffered from poor detail and unacknowledged retrospective entries, hindering effective investigation.
Action Taken
(AI summary)
• The Trust’s patient leave policy (including Section 17 leave for detained patients, and also applicable to informal patients) has been revised to clarify and strengthen documentation requirements around leave.
• Before any patient goes on leave, a thorough pre-leave mental state and risk assessment must be conducted and documented.
• Upon the patient’s first return from leave, staff must record a timely review of the patient’s condition and any issues arising from the leave.
Natalie Ainsworth
All Responded
2026-0162
17 Mar 2026
County Durham and Darlington
Durham Police
Concerns summary (AI summary)
Critical information about a vulnerable missing person's suicide threat was not passed to officers, resulting in an inaccurate police risk assessment and inappropriate response to her mental health history.
Action Taken
(AI summary)
• The Force has reviewed processes around the recording of additional information received into the Force Control Room as part of a missing person investigation.
• Changes have been made to how that information is recorded and shared with those engaged in enquiries to locate the missing person and to ensure that all information is readily available to those conducting reviews of risk assessments.
• The Constabulary had already reviewed it’s Missing From Home Policy and Guidance and provided updated training to those conducting risk assessments.
Darren Dickson
All Responded
2026-0150
16 Mar 2026
Cumbria
Recovery Steps
Concerns summary (AI summary)
Poor record-keeping meant that information and signposting provided to the patient were unclear, and inadequate communication between services led to conflicting advice regarding benzodiazepine use.
1 response
from Recovery Steps
Darren Dickson
All Responded
2026-0150-wp120381
16 Mar 2026
Cumbria
Cumbria, Northumberland, Tyne & Wear NH…
Concerns summary (AI summary)
Inadequate policies allowed supervision records to be overwritten and subsequently destroyed, preventing accurate ascertainment of information and raising concerns about proper record retention.
Action Taken
(AI summary)
• The matter has been discussed with the staff member involved to ensure that there is clear understanding of expectations in the future.
• The Trust has taken steps to further strengthen the relevant section of the Clinical Supervision Policy.
• A Trust- wide Policy Alert, via email on 27th April
Paul Green
All Responded
2026-0146
12 Mar 2026
West Sussex, Brighton and Hove
Department for Transport
Concerns summary (AI summary)
The current system allows inexperienced 17-year-old drivers to drive unsupervised with teenage passengers, which is a factor in collisions and increases the risk of future fatal incidents.
1 response
from Minister of Local Transport
Malcolm Welch
All Responded
2026-0144
11 Mar 2026
North Yorkshire and York
York & Scarborough Teaching Hospitals N…
Concerns summary (AI summary)
Inconsistent provision of mobility aids during patient transfers between hospital wards, as walking frames do not automatically follow patients, posing a fall risk.
1 response
from York Scarborough Teaching Hospitals NHS Foundation Trust
Janette Palmer
All Responded
2026-0140
11 Mar 2026
Suffolk
Department of Health and Social Care
Concerns summary (AI summary)
A housing association was unaware of the UK Power Networks Priority Services Register, risking vulnerable residents not receiving enhanced support during power outages.
1 response
from Department of Health and Social Care
Mark Simpson
All Responded
2026-0139
11 Mar 2026
Blackpool & Fylde
Department of Health and Social Care
Royal College of General Practitioners
Concerns summary (AI summary)
NHS 111 reports to GP practices are not always reviewed by medically qualified staff, and critical information is often not added to patients' medical records, risking inappropriate clinical decisions.
Action Taken
(AI summary)
• The RCGP agreed that clinical correspondence, including reports from NHS 111, must be reviewed by a clinician before any decision is made about further action.
• The RCGP's curriculum reflects the responsibility of GPs to respond to clinical correspondence in a timely manner to maintain safe patient pathways.
• The RCGP supports CQC guidance that where non-clinical staff are involved in workflow tasks, there must be appropriate safeguards, supervision, training, and audit in place. • The GP practice has revised its workflow so that all clinical documents received from providers, including NHS 111 and out-of-hours services, are now reviewed by a clinician rather than administrative staff.
• All incoming 111 and out-of-hours documents are attached to the patient record and sent as a clear task directly to a clinician as part of their daily workflow.
• The GP practice now ensures that all consultation notes and reports are added to the patient’s medical record, coded and free-texted by the clinician.
Peter Campbell
All Responded
2026-0211
11 Mar 2026
Inner North London
HM Prison Pentonville
HM Prison & Probation Service
Phoenix Futures
+1 more
Concerns summary (AI summary)
Drugs are rife within Pentonville prison, and there was a failure by the prison drug service to provide a meaningful interaction with the deceased between a collapse on 18 September 2024 and the fatal collapse on 3 October 2024; harm minimisation guidance was given without the recovery worker reading his medical records or having a meaningful discussion with him about his drug use.
Noted
(AI summary)
• HMPPS stated it is committed to tackling the ingress of drugs and other contraband into prisons.
• All adult male closed prisons are equipped with X-ray body scanners.
• All public sector prisons have been provided with trace detection equipment.
Darryl Johnson
All Responded
2026-0152
10 Mar 2026
Bedfordshire and Luton
Ordnance Survey
Concerns summary (AI summary)
Inaccurate and outdated address information in the ambulance service's mapping database, even for long-established properties, created delays in emergency response, risking patient outcomes.
1 response
from Response Ordnance Survey
Jennine Romeo
All Responded
2026-0142
10 Mar 2026
City of London
North Middlesex university Hospital
Royal Free London NHS Foundation Trust
Concerns summary (AI summary)
A critical echocardiogram result was not reviewed by a clinician for months, as no system ensured timely review when appointments were cancelled, and no pathway existed to flag urgent findings.
Action Taken
(AI summary)
• The echocardiography department has an established escalation pathway and protocol on how to action significant abnormal results, operational since 2019.
• The pathway includes criteria based on best practice and guidelines from the British Society for Echocardiography.
• The pathway is shared with the cardiac physiologist team and discussed in team meetings and reviewed annually.