Commercial Awareness
Commercial and business awareness amongst policy officials, particularly those working in roles relating to the economy of Northern Ireland, must be improved. It is important that the leadership of the Northern Ireland Civil Service also devise and provide clear guidance and training to relevant staff about the identification and handling of commercially sensitive information, including when engaging with third parties. This should include a clear process for escalating queries in relation to, and seeking clearance in respect of, what can be shared by officials, where necessary. In addition, a wider range of opportunities and encouragement for policy civil servants to gain front-line business/commercial and operational experience would be of benefit.
How was this assessed?
Response
Accepted
Response
Accepted[Note: The NI Executive responded to recommendations 8-18, 24, 26-28, 32b, 34-36 together as a group under the 'Professional Skills, Resourcing, Record Keeping and Raising Concerns' themes.] NI Executive Response (October 2021): These recommendations can be accepted in full. They have been addressed through work to date, including: job-specific appointments within the NICS generalist grades; the piloting of Cabinet Office's 'Commercial Skills Assessment and Development Centre' to evaluate its potential as a mechanism to improve commercial skills across NI Departments; the encouragement of senior leaders to access the Cabinet Office / Oxford University Major Projects Leadership Academy (MPLA); the introduction of a new portfolio of commercial awareness and skills training for all generalist grades; the introduction of a learning and development framework for economists, including commercial awareness; assurances sought from Departments that senior managers will, as a matter of course, review the levels of specific expertise required to deliver their business and take appropriate steps to secure the appropriate expertise and manage the associated risks; the issue of corporate guidance on managing handovers for incorporation within departmental procedures. Further work is required to: reform the role and sponsorship of the Civil Service Commissioners for NI; launch and implement talent management products across the NICS; Deliver NICS Recruitment Plan - phase 1 & 2; Match to job roles and appoint further staff via SO/DP recruitment competition; Agree scope and timeframe for review of NICS recruitment; Develop proposals for the review of NICS workforce model (disciplines, occupational groups, professions, job roles, etc); Develop terms of reference for the review of NICS approach to professions; Further alignment of NICSHR resources and operations to deliver on NICS corporate HR priorities including resourcing activities for critical posts; Ongoing improvement of recruitment and selection processes.
Progress Timeline
NIAO Second Progress Report (October 2024): Unlikely to be Fully Implemented. Sub-recommendations 9(1) on commercial awareness training and 9(3) on frontline experience opportunities are both Implemented. However, sub-recommendation 9(2) on guidance and training about handling commercially sensitive information is assessed as 'not likely to be fully addressed'. NIAO finds that relying on individual line managers to identify which staff should receive such training is insufficient — Senior Civil Service leadership must play a direct oversight role in determining who receives guidance on commercially sensitive matters.
Published Evidence
Published assessments of implementation progress from inspectorates, select committees, official progress reports, and other sources. Check the source type badge to see whether each assessment is independent or government self-reported.
NIAO identified RHI-9 (resourcing and people management) as one of 5 recommendations unlikely to be fully addressed. Adequate resourcing of policy teams remains unresolved.
View detailed findings
The NIAO assessed RHI-9 as Unlikely to be Fully Addressed in its second progress report (October 2024). RHI-9 sits within Theme 3 (Resourcing and People) where none of the 4 recommendations were assessed as Implemented - the weakest performing theme. The inquiry recommended ensuring policy teams are adequately resourced to develop, implement, and monitor schemes. The NIAO's separate report on Capacity and Capability found NICS has not adequately identified functional skill sets and workforce planning is not sufficiently developed for its 22,000+ staff.