Corporate data issues
Corporate metrics failing to adequately measure programme progress, especially in the context of significant business and customer data risks.
695 items
9 sources
7 inquiries
Strongest theme matches
Mixed across source types and ranked by classifier confidence plus text match strength.
PFD report
61match
Rory Williams
The gastroenterology/endoscopy service suffers from critical staffing shortages, inadequate infrastructure, and excessively long waiting times. These systemic failures are not adequately reflected on the corporate risk register.
Matched on
terms: corporate
Committee recommendation
57match
#12 - HMRC does not estimate individuals' total tax administration costs, using outdated measurement rates.
HMRC does not estimate the total costs incurred by individuals in administering tax.18 We therefore asked HMRC why it gave less attention to individuals’ costs than businesses. It said it focused on individuals’ wider customer experience, including the time they take to administer tax and the ease of dealing with tax issues, using metrics such as customer satisfaction.19...
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Committee recommendation
53match
#16 - NHSE confident in technology for productivity gains, but current metrics inadequately measure improvements.
We challenged NHSE on what it would do differently to achieve the ambitious annual productivity improvements it has committed to. NHSE told us annual productivity improvements were currently running at about 1.8% and it was confident that the annual gains that it has committed to of 2.0% could be achieved over the next two years. It contends that...
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Committee recommendation
53match
#9 - Imperfect free school meals measure limits data and analysis on wider pupil outcomes
Registration for free school meals is not automatic and some low– income pupils will be missed due to eligibility criteria. This means it is imperfect as a measure of disadvantage. The Department stressed the importance of using wider measures beyond the disadvantage gap index to understand performance. This included considering the proportions of students achieving certain levels across...
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Committee recommendation
53match
#8 - Disadvantage gap index marginally narrowing, but not fast enough and lacks granular detail
The Department compares the attainment of disadvantaged pupils against their peers nationally through the disadvantage gap index, its main measure of progress.17 The Department explained that its most recent data shows this gap narrowed marginally in the last two years for children leaving primary school at key stage 2 (from 3.23 in 2021/22 to 3.13 in 2023/24) and...
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Committee recommendation
53match
#9 - Current charge point per head metric fails to reflect regional variations effectively
The Department’s current measure of the number of ‘charge points per head’ in each region does not reflect the variations within regions, or what is required in the future.12 We challenged the Department as to what it would do if the distribution of charge points did not improve ahead of the 2030 target. The Department responded that whilst...
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classifier match
Committee recommendation
53match
#21 - Home Office VAWG prevalence measurement strategy uses limited data and undefined headline metrics.
Government has set an ambition to halve the prevalence of violence against women and girls in the next decade. To measure progress against this ambition, the Home Office told us it intends to use prevalence estimates from Crime Survey for England and Wales data (CSEW).47 We asked the Home Office how it would account for the fact that...
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Committee recommendation
53match
#5 - Require Home Office to outline VAWG halving progress measurement and ensure departmental intelligence sharing.
There are considerable gaps in the Home Office’s understanding of the scale of violence against women and girls, which will undermine its efforts to target interventions and monitor progress against its ambition to halve VAWG. To improve its chances of success, the Home Office must outline clearly how it intends to measure progress against its ambition to halve...
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Committee recommendation
49match
#6 - Forty-Sixth Report Government preparedness for the COVID-19 pandemic: lessons for government on risk
Government’s slow progress in improving data quality and completeness has hampered its preparedness for this and future pandemics. We have repeatedly highlighted longstanding issues with the quality of data held by government and with its ability to use data effectively to support policy interventions. Our 2019 report Challenges in using data across government noted the lack of government-wide...
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Committee recommendation
49match
#14 - Significant inconsistency exists in Modern Slavery Statements' transparency, hindering informed consumer purchasing decisions.
Case studies reviewed by the Committee highlight a significant inconsistency in the transparency of Modern Slavery Statements. Although these statements may meet the requirements of the Modern Slavery Act 2015, the lack of standardisation hinders consumers from making informed purchasing decisions and assessing whether products are free from exploitative labour practices. (Conclusion, Paragraph 79)
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Committee recommendation
49match
#13 - Require transparency for recognition ballot spending and secure a long-term WERS replacement.
It is important that the impact of reform to industrial relations is both measurable and measured. We recommend that the Government bring transparency around industrial disputes in line with best practice elsewhere, including the United States, and requires parties involved in a recognition ballot to disclose spend on materials, consultants and other payments. In addition, we recommend the...
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classifier match
Committee recommendation
49match
#23 - Inconsistent VAWG definitions across government impede consistent progress monitoring and accurate measurement.
There are also different definitions of VAWG used across government, which makes it difficult to monitor progress in a consistent way. For example, the definition of VAWG used by the Home Office includes all victims and survivors of VAWG–related offences, regardless of whether they are men or women, boys or girls. Whereas, in contrast, the police definition only...
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NAO recommendation
48match
Government Shared Services
b) The Cabinet Office should put in place performance metrics that allow it to understand and measure how implementation of the strategy is proceeding, and progress in achieving data and process convergence
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PFD report
45match
Katherine Vanloo
There was a severe 7-month delay in pothole repair, exacerbated by the County Council's lack of a system to track works orders or audit completion and quality, leading to the wrong repair being performed.
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classifier match
Committee recommendation
45match
#26 - Home Office lacks clear methodology and data for assessing Rwanda scheme's deterrent effect.
Assessing the deterrent effect, and thus value for money, of the scheme will be complex. The Home Office recognised that it will be difficult to isolate the impact of the Rwanda partnership from other government policies intended to stop small boat crossings and reduce illegal migration, such as the agreement with Albania to return failed asylum seekers, work...
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Committee recommendation
45match
#18 - Collect NHS data on adherence to guidelines for painful gynaecological procedures and patient experience.
Concerns about painful procedures have been raised for years with little sign of progress. We recommend the NHS collects data on whether guidelines for hysteroscopy, IUD fittings and other potentially painful gynaecological procedures are being adhered to. That data must include surveys of patient experience. Without the pressure of having this information captured we are sceptical there will...
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Committee recommendation
45match
#4 - Outline assurance processes and review performance measures for service families' satisfaction.
The DIO and its contractors should outline the assurance processes they have in place to ensure maintenance and repairs meet the needs of service families. The DIO should also review the performance measures in the RAMS and NAMS contracts to assess how they could more effectively take account of service families’ satisfaction. (Recommendation, Paragraph 44)
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Committee recommendation
45match
#5 - Set out clear evaluation methods, metrics, and KPIs for the Office for Value for Money.
The Treasury must set out how and when it will evaluate the OVfM’s work, including specifying the metrics and key performance indicators that it will use to evaluate the overall worth of the OVfM project. (Recommendation, Paragraph 21) Outcomes
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Committee recommendation
45match
#20 - HMRC unable to quantify the direct impact of additional revenues on the total tax gap.
HMRC was unable to say what impact the additional revenues it expects to bring in would have on the tax gap. It said it is not practical to set a target for the tax gap as it is measured more than a year after the end of the tax year and is then subject to revisions as more...
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classifier match
Committee recommendation
45match
#22 - Inadequate definition and tracking of prevention spending impedes accurate assessment of policy progress.
Currently, NHSE does not even track spend and activity on prevention by ICBs at local levels, due to unavailability of data and the lack of consistency about what counts as prevention spending. While DHSC funds some prevention activities that sit outside the NHS, primarily through its Office for Health Improvement and Disparities (OHID), it similarly lacks a precise...
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Committee recommendation
45match
#7 - HMRC's tax gap estimates remain uncertain and not broken down by industrial sector.
HMRC told us that the tax gap measure is its best estimate with the data available to it. It acknowledged that its estimates for behaviours, including evasion, are uncertain.10 HMRC explained that it revises its estimates in subsequent years, for example when data from external sources is updated or it settles inquiries with taxpayers.11 In 2020, the previous...
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Committee recommendation
45match
#2 - Establish a clear strategy for HMRC to tackle tax evasion and deliberate non-compliance with objectives.
Despite significant lost revenue, HMRC does not have a clear objective or strategy to tackle tax evasion. Rather than a separate strategy to tackle tax evasion, HMRC has an overall compliance strategy which it applies to errors and carelessness as well as to deliberate and wilful non–compliance such as evasion. But these behaviours are very different and therefore...
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Committee recommendation
45match
#26 - FCDO's SDG2 programming monitoring remains insufficient, requiring common indicators for effectiveness.
Beyond the OECD Development Assistance Committee nutrition indicators, monitoring of the contribution that the FCDO’s programming is making toward the SDG2 goal has been insufficient. In order to know and understand what works, the FCDO needs a common set of indicators that can be measured at multiple levels. (Conclusion, Paragraph 76) 54
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Committee recommendation
45match
#17 - Long biomass supply chains complicate sustainability verification and carbon accounting reliability.
Importing biomass involves long supply chains, which make it difficult to be sure that it is produced from genuinely sustainable sources.50 We are also concerned that recent international developments may undermine the system of carbon accounting that underpins the current supply of 39 C&AG’s Report, para 3.2 40 C&AG’S Report, para 1.4 41 C&AG’S Report, para 3.3 42...
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Committee recommendation
45match
#9 - Concerns persist regarding the fitness for purpose of biomass sustainability certification schemes.
We are concerned that the certification schemes that are intended to prove that biomass used in the UK is sustainably sourced may not be fit for purpose.12 DESNZ told us that they and Ofgem have benchmarked these third–party certification schemes to ensure that they are in line with the sustainability criteria.13 We have also received a written submission...
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Committee recommendation
45match
#2 - Estimate cost and test effectiveness of monitoring increased biomass sustainability and Drax's sourcing.
DESNZ has not made clear how its plans to strengthen the sustainability rules might work in practice. In its Biomass Strategy, published in August 2023, DESNZ committed to develop and consult on a common sustainability framework which could be applied to new future biomass policies and schemes across different sectors of the economy. It also committed to considering...
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classifier match
Committee recommendation
45match
#19 - HMRC lacks sufficient analysis on upstream and downstream compliance costs.
HMRC explained that its strategy is to promote good compliance and prevent non–compliance (collectively known as ‘upstream’ compliance), and this is “bearing fruit,” with upstream yield increasing to about a third of all yield in 2023–24. HMRC considers that upstream compliance is less costly than ‘downstream’ work (carried out in response to suspected non–compliance), although downstream work continues...
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Committee recommendation
45match
#10 - Reform Energy Performance Certificate metric, focusing on emissions and energy costs for recommendations.
This report highlights the high and stagnating levels of energy poverty in the UK and the current disincentive that Energy Performance Certificates have on low carbon heating options due to price concerns. We therefore recommend that the Government reforms the Energy Performance Certificate metric with a renewed focus on both emissions and energy costs. This should be used...
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Committee recommendation
45match
#9 - Reform Energy Performance Certificate metric to improve quality and address misuse.
Energy Performance Certificate assessments vary greatly in quality and consistency. It is therefore troubling that they are expected to perform such a range of functions that they were never initially designed for, such as determining eligibility for government support schemes. If the Government is to continue using Energy Performance Certificates for such purposes, reform of the Energy Performance...
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NAO recommendation
44match
The National Space Strategy and the role of the UK Space Agency
By December 2024, UKSA should review and confirm whether it is using the most appropriate metrics, including the North Star metric, to measure its progress.
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NAO recommendation
44match
Progress combatting fraud
Put in place the arrangements necessary to measure progress and to reprioritise and adapt its strategy, including by: ? producing an up-to-date measure of the cost of fraud to individuals and businesses, and updating this sufficiently frequently, to allow it to measure the impact of its actions; ? developing and publishing an evaluation strategy that covers all strands...
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Inquiry recommendation
44match
F126 - Preserving corporate memory
The NHS Commissioning Board and local commissioners should develop and oversee a code of practice for managing organisational transitions, to ensure the information conveyed is both candid and comprehensive. This code should cover both transitions between commissioners, for example as new clinical commissioning groups are formed, and guidance for commissioners on what they should expect to see in...
Matched on
terms: corporate
Committee recommendation
41match
#8 - 71st Report - Government’s use of external consultants
Inconsistent data prevent departments from understanding which consultants they use, or what skills gaps they repeatedly hire consultants to address. Departmental annual reports use different definitions of what constitutes consultancy spending, which may or may not be based on the Cabinet Office definition of consultancy. Departments also do not always 11 Q 4 12 Q 33 13 C&AG’s...
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Committee recommendation
41match
#18 - Clean Maritime Plan lacks clear, measurable objectives for shipping operational efficiencies.
The current Clean Maritime Plan sets no clear or measurable objectives for the UK’s contribution to operational efficiencies from domestic and international shipping.
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classifier match
Committee recommendation
41match
#36 - Collect annual data on primary care practitioners' training hours in women’s reproductive health.
NHS Digital should collect data on how many hours of training primary care practitioners undergo annually in the field of women’s reproductive health. (Paragraph 131) Medical education
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Committee recommendation
41match
#35 - Strengthen annual GP appraisal with performance indicator on women's reproductive health diagnosis and treatment.
The annual GP appraisal process should be strengthened to include a specific performance indicator on the diagnosis and treatment of women’s reproductive health conditions, including intersectional considerations. That indicator should include patient experience.
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Committee recommendation
41match
#26 - Collect comprehensive data on reproductive health delays, referrals, and treatment outcomes to address inequalities
Data and analysis must improve. The NHS should collect data on where there are delays in the system, where women are being referred from, which could highlight areas where community provision is lacking, which groups of women are most affected by delays, to allow better understanding of health inequalities, how many women are waiting for more than one...
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classifier match
Committee recommendation
41match
#19 - Establish reducing pain in invasive procedures as a key performance indicator for Women's Health Strategy.
Reducing the pain women experience during invasive procedures should be made a key performance indicator for the Women’s Health Strategy for England. (Paragraph 82) 75 Effect on mental health
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Committee recommendation
41match
#12 - Establish improved diagnosis times as a key performance indicator for Women's Health Strategy.
Improvements in diagnosis times should be made a key performance indicator for the Women’s Health Strategy for England.
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Committee recommendation
41match
#24 - Provide update on measuring SLA improvements and impact on morale after new DMS implementation.
The Government should provide us with an update following the implementation of the new DMS, clarifying how they are measuring improvements to the condition of SLA and to what extent the new standards are making a difference to morale and meeting their expectations. (Recommendation, Paragraph 115) Allocation of Housing
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Committee recommendation
41match
#30 - Previous local road maintenance incentive scheme lacked evaluation and independent auditing oversight.
The Department also told us that, as part of developing a new incentive funding scheme for local authorities on local road maintenance, it will be looking at learning from the previous scheme.63 In that scheme, the Department had made more money available to those local authorities that self-assessed that they had implemented good asset management practices.64 The NAO...
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Committee recommendation
41match
#29 - Department acknowledges insufficient evaluation of local authority road maintenance funding effectiveness.
We asked the Department how it would know which funding mechanism was most effective without evaluation. The Department told us that it does not evaluate everything that it allocates to local authorities because it relies on them to exercise their statutory duties for local roads, and that local authorities do not necessarily ringfence their funding from the Department....
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Committee recommendation
41match
#28 - Department has not evaluated the actual impact of most local road maintenance funding.
The Department has evaluated only one of the 12 funding pots it has made available for local road maintenance over the last decade. The Department has also not evaluated the totality of the funding it has made available to local authorities for road maintenance, to assess whether it has led to an improvement in road conditions, or whether...
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Committee recommendation
41match
#12 - Department's local road condition data is inadequate and lacks sufficient robustness.
We asked the Department why its data presented a different picture of local road conditions compared to the worsening conditions that independent analysis and user experience were showing. The Department acknowledged that its data is not good enough. For example, on unclassified roads or C roads, which account for 62% by mileage of all local roads, it collects...
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Committee recommendation
41match
#5 - Evaluate local road funding approaches and PFI schemes to inform future effectiveness.
The Department has not evaluated its approaches to funding local roads to know whether they are delivering value for money. Despite providing over £1 billion of funding each year to local authorities for the maintenance of local roads, the Department has not evaluated the totality of funding it has made available and what it has achieved from this....
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Committee recommendation
41match
#2 - Require the Department to obtain comprehensive data for understanding local road network condition.
The Department has insufficient knowledge of the condition of local roads. Industry estimates show that the condition of local roads across England is getting worse, which is also reflected in falling public satisfaction and higher levels of pothole related incidents. However, while the Department’s own data shows the condition of local roads has remained relatively stable, it accepts...
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classifier match
Committee recommendation
41match
#21 - HMRC's tax gap estimations, particularly for offshore and foreign income, remain uncertain.
HMRC said that its calculation of the tax gap uses estimation and judgement, and that some parts of it are more certain than others.62 It said in October 2024 it published experimental statistics on the proportion of the tax gap that comes from foreign income. In monetary terms, HMRC 55 Q 36 56 Report on 2023–24 Accounts, para...
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classifier match
Committee recommendation
41match
#13 - HMRC lacks specific objectives or targets for tackling tax evasion rates.
HMRC does not have a specific focus on, or explicit objective for, its performance in tackling tax evasion.33 HMRC explained that it is driven by an overall compliance yield target which is designed to close the overall tax gap, but did not tell us whether it has a specific target to reduce the evasion tax gap.34 We asked...
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classifier match
Committee recommendation
41match
#32 - Introduce statutory requirement for film and HETV industry to report annual training spending.
We recommend that the Government introduces a statutory requirement for the entire film and HETV production industry to report their spending on skills and training as a percentage of their production budgets every financial year. (Recommendation, Paragraph 114) 104
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classifier match
Committee recommendation
41match
#31 - Film and HETV industry lacks transparency on training spending and relies on unreliable contributions.
Given how important skills are to the film and HETV industry, we are surprised that major streamers and studios could not give us a straight answer on how much they spend on training. The companies either don’t know how much they are spending or have something to hide. Either way, we are not confident the industry has enough...
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