RHI-9 Response Accepted

Commercial Awareness

Recommendation

Commercial and business awareness amongst policy officials, particularly those working in roles relating to the economy of Northern Ireland, must be improved. It is important that the leadership of the Northern Ireland Civil Service also devise and provide clear guidance and training to relevant staff about the identification and handling of commercially sensitive information, including when engaging with third parties. This should include a clear process for escalating queries in relation to, and seeking clearance in respect of, what can be shared by officials, where necessary. In addition, a wider range of opportunities and encouragement for policy civil servants to gain front-line business/commercial and operational experience would be of benefit.

Published Evidence Summary
The following publicly available evidence relates to this recommendation:
- In October 2021, the NI Executive accepted this recommendation in full (NI Executive Response to RHI Inquiry, Department of Finance, October 2021).
- The NIAO Second Progress Report (October 2024) assessed this recommendation as "Unlikely to be Fully Implemented", noting that sub-recommendations on commercial awareness training (9(1)) and frontline experience opportunities (9(3)) were both Implemented, but sub-recommendation 9(2) on sustained improvement in commercial skills across the civil service remained incomplete (NIAO Second Progress Report, October 2024).
How was this evidence gathered?
Evidence searched by Claude (Anthropic) on 10 Apr 2026
Checked data held on this site (government responses, progress updates, independent evidence)
This recommendation asks for cultural or behavioural change, which is difficult to verify from published sources alone. The evidence above reflects policy commitments rather than measured outcomes.
Jurisdiction
Northern Ireland
Response
Accepted
Accepted Northern Ireland Executive
07 Oct 2021

[Note: The NI Executive responded to recommendations 8-18, 24, 26-28, 32b, 34-36 together as a group under the 'Professional Skills, Resourcing, Record Keeping and Raising Concerns' themes.] NI Executive Response (October 2021): These recommendations can be accepted in full. They have been addressed through work to date, including: job-specific appointments within the NICS generalist grades; the piloting of Cabinet Office's 'Commercial Skills Assessment and Development Centre' to evaluate its potential as a mechanism to improve commercial skills across NI Departments; the encouragement of senior leaders to access the Cabinet Office / Oxford University Major Projects Leadership Academy (MPLA); the introduction of a new portfolio of commercial awareness and skills training for all generalist grades; the introduction of a learning and development framework for economists, including commercial awareness; assurances sought from Departments that senior managers will, as a matter of course, review the levels of specific expertise required to deliver their business and take appropriate steps to secure the appropriate expertise and manage the associated risks; the issue of corporate guidance on managing handovers for incorporation within departmental procedures. Further work is required to: reform the role and sponsorship of the Civil Service Commissioners for NI; launch and implement talent management products across the NICS; Deliver NICS Recruitment Plan - phase 1 & 2; Match to job roles and appoint further staff via SO/DP recruitment competition; Agree scope and timeframe for review of NICS recruitment; Develop proposals for the review of NICS workforce model (disciplines, occupational groups, professions, job roles, etc); Develop terms of reference for the review of NICS approach to professions; Further alignment of NICSHR resources and operations to deliver on NICS corporate HR priorities including resourcing activities for critical posts; Ongoing improvement of recruitment and selection processes.

Read Full Response
Progress Timeline
Official Report
15 Oct 2024

NIAO Second Progress Report (October 2024): Unlikely to be Fully Implemented. Sub-recommendations 9(1) on commercial awareness training and 9(3) on frontline experience opportunities are both Implemented. However, sub-recommendation 9(2) on guidance and training about handling commercially sensitive information is assessed as 'not likely to be fully addressed'. NIAO finds that relying on individual line managers to identify which staff should receive such training is insufficient — Senior Civil Service leadership must play a direct oversight role in determining who receives guidance on commercially sensitive matters.

Published Evidence

Published assessments of progress from inspectorates, select committees, official progress reports, and other sources. Source type badge indicates whether each assessment is independent or government self-reported.

Insufficient Progress
15 Oct 2024
NIAO Second Progress Report government_response

NIAO identified RHI-9 (resourcing and people management) as one of 5 recommendations unlikely to be fully addressed. Adequate resourcing of policy teams remains unresolved.

View detailed findings

The NIAO assessed RHI-9 as Unlikely to be Fully Addressed in its second progress report (October 2024). RHI-9 sits within Theme 3 (Resourcing and People) where none of the 4 recommendations were assessed as Implemented - the weakest performing theme. The inquiry recommended ensuring policy teams are adequately resourced to develop, implement, and monitor schemes. The NIAO's separate report on Capacity and Capability found NICS has not adequately identified functional skill sets and workforce planning is not sufficiently developed for its 22,000+ staff.

NIAO Second Progress Report (October 2024) View Source
Source
Report The Report of the Independent Public Inquiry into the Non-Domestic Renewable Heat Incentive (RHI) Scheme 13 Mar 2020
Responsible Bodies
Northern Ireland Executive Primary
Recommendation age 6.2 yrs
Last formal update 593 days ago