P1-16 Response Accepted Self-assessed

Develop policies for handling multiple FSG calls

Recommendation

All fire and rescue services develop policies for handling a large number of Fire Survival Guidance (FSG) calls simultaneously.

Published Evidence Summary
The following publicly available evidence relates to this recommendation:
According to gov.uk (Feb 2025), all fire and rescue services have developed policies for handling a large number of Fire Survival Guidance (FSG) calls simultaneously. The National Fire Chiefs Council (NFCC) had committed to developing national guidance and training products for all 43 fire and rescue services in England following its acceptance of the Phase 1 recommendations in January 2020. HM Inspectorate of Constabulary and Fire & Rescue Services noted in November 2024 that LFB's understanding of risk had improved.
How was this assessed?
Assessed by gemini-2.5-flash on 19 Mar 2026
Checked data held on this site (government responses, progress updates, independent evidence)
External sources searched: www.gov.uk, www.legislation.gov.uk, hansard.parliament.uk
This recommendation requires implementation across many organisations. The assessment reflects central policy response, not adoption in individual organisations.
Jurisdiction
England
Section Reference
33.15c
Response
Accepted
Accepted UK Government
21 Jan 2020

The government accepted in principle all the Phase 1 recommendations directed at central government. The Housing Secretary Robert Jenrick presented the formal response to Parliament on 21 January 2020, committing to swift and decisive action including new duties on building owners and managers to provide information to fire and rescue services, install premises information boxes, conduct regular inspections of lifts and fire doors, and equip buildings with evacuation signal facilities. The government stated it had already taken action in advance of the report and was actively looking beyond the remit of these recommendations.

Read Full Response
Progress Timeline
Official Report
26 Feb 2025

All services have developed policies for handling large numbers of Fire Survival Guidance calls simultaneously. Status for fire and rescue services: complete.

Published Evidence

Published assessments of implementation progress from inspectorates, select committees, official progress reports, and other sources. Check the source type badge to see whether each assessment is independent or government self-reported.

Good Progress
01 Nov 2024
HM Inspectorate of Constabulary and Fire & Rescue Services Inspection Report

LFB rated "outstanding" for responding to major and multi-agency incidents. Significant improvements since January 2022 inspection. Understanding of risk improved.

HMICFRS London Fire Brigade Inspection, November … View Source
Source
Report Grenfell Tower Inquiry: Phase 1 Report 30 Oct 2019
Responsible Bodies
National Fire Chiefs Council Primary
Recommendation age 6.4 yrs
Last formal update 391 days ago