Train control room staff on evacuation advice changes
Control room staff receive training directed specifically to handling such a change of advice and conveying it effectively to callers.
How was this assessed?
Response
Accepted
Response
AcceptedThe government accepted in principle all the Phase 1 recommendations directed at central government. The Housing Secretary Robert Jenrick presented the formal response to Parliament on 21 January 2020, committing to swift and decisive action including new duties on building owners and managers to provide information to fire and rescue services, install premises information boxes, conduct regular inspections of lifts and fire doors, and equip buildings with evacuation signal facilities. The government stated it had already taken action in advance of the report and was actively looking beyond the remit of these recommendations.
Progress Timeline
Control room staff across all services have received training on handling a change of advice from stay put to evacuation and conveying it to callers. Status for fire and rescue services: complete.