P1-19 Response Accepted Self-assessed

Train control room staff on evacuation advice changes

Recommendation

Control room staff receive training directed specifically to handling such a change of advice and conveying it effectively to callers.

Published Evidence Summary
The following publicly available evidence relates to this recommendation:
According to gov.uk (Feb 2025), control room staff across all fire and rescue services have received training specifically directed to handling a change of advice from 'stay put' to evacuation and effectively conveying it to callers. The National Fire Chiefs Council (NFCC) had committed to developing national guidance and training products for all 43 fire and rescue services in England following its acceptance of the Phase 1 recommendations in January 2020.
How was this assessed?
Assessed by gemini-2.5-flash on 19 Mar 2026
Checked data held on this site (government responses, progress updates, independent evidence)
External sources searched: www.gov.uk, www.legislation.gov.uk, hansard.parliament.uk
Jurisdiction
England
Section Reference
33.15f
Response
Accepted
Accepted UK Government
21 Jan 2020

The government accepted in principle all the Phase 1 recommendations directed at central government. The Housing Secretary Robert Jenrick presented the formal response to Parliament on 21 January 2020, committing to swift and decisive action including new duties on building owners and managers to provide information to fire and rescue services, install premises information boxes, conduct regular inspections of lifts and fire doors, and equip buildings with evacuation signal facilities. The government stated it had already taken action in advance of the report and was actively looking beyond the remit of these recommendations.

Read Full Response
Progress Timeline
Official Report
26 Feb 2025

Control room staff across all services have received training on handling a change of advice from stay put to evacuation and conveying it to callers. Status for fire and rescue services: complete.

Source
Report Grenfell Tower Inquiry: Phase 1 Report 30 Oct 2019
Responsible Bodies
National Fire Chiefs Council Primary
Recommendation age 6.4 yrs
Last formal update 391 days ago