NIPSO Individual Decisions
457 published decisions from the NI Public Services Ombudsman (Jul 2000–Mar 2026). The Northern Ireland Public Services Ombudsman investigates complaints about NI government departments, agencies, councils, and public bodies. Source: nipso.org.uk.
457
Total Decisions
192
Investigated
139
Upheld
72%
Upheld (of investigated)
Showing 44 results matching "South Eastern Health and Social Care Trust"
South Eastern Health and Social Care Trust (NIPSO-202400854)
Health & Social Care
Not Upheld
A patient claimed that the South Eastern Trust unnecessarily delayed his urology treatment. We found that his care was in line with the guidelines.
South Eastern Health and Social Care Trust - Prison Healthcare (NIPSO-202400581)
Health & Social Care
Not Upheld
The South Eastern Prison Trust acted appropriately when it replaced a man's opioid therapy and stopped his medication.
South Eastern Health and Social Care Trust (NIPSO-202004974)
Health & Social Care
Not Upheld
A man said a hospital should not have discharged him without doing further tests on a cyst on his brain. We found he was treated appropriately.
South Eastern Health and Social Care Trust (NIPSO-202005285)
Health & Social Care
Upheld
The South Eastern Trust should have obtained more evidence from a care home and others when it investigated an adult safeguarding referral.
South Eastern Health and Social Care Trust (NIPSO-202004130)
Health & Social Care
Upheld
A man said he didn't realise the South Eastern Trust had discharged him from its mental health services. The resulting confusion without left him without treatment for 18 months.
South Eastern Health and Social Care Trust (NIPSO-202003799)
Health & Social Care
Upheld
We upheld a mother’s complaint about the South Eastern Trust’s care of her son during her 3 week stay in hospital.
South Eastern Health and Social Care Trust (NIPSO-202004929)
Health & Social Care
Not Upheld
A man claimed that prison authorities unfairly denied him treatment for his opioid addiction. We did not uphold the complaint but made observations on the case for the Trust to consider going forward.
South Eastern Health and Social Care Trust (NIPSO-202002974)
Health & Social Care
Upheld
A man’s cancer treatment was interrupted by the Covid pandemic in March 2020. We found that he should have been reviewed by clinicians as soon as possible after the resumption of face-to-face appointments.
South Eastern Health and Social Care Trust (NIPSO-202002564)
Health & Social Care
Upheld
A woman claimed that her daughter’s development was held back by the South Eastern Trust. We upheld parts of the complaint, finding that the Trust's failings led to a loss of opportunity for the child and caused her mother upset and distress.
South Eastern Health and Social Care Trust (NIPSO-202002527)
Health & Social Care
Upheld
A man asked the South Eastern Trust to check whether his mother was entitled to help with her care home fees. We found the Trust failed to properly deal with the request and asked it to re-assess her primary care needs when revised guidance becomes available.
South Eastern Health and Social Care Trust (NIPSO-202002939)
Health & Social Care
Not Upheld
A complainant said that if the South Eastern Health Trust had carried out a proper healthcare assessment it might have been responsible for paying her mother’s nursing home fees .
South Eastern Health and Social Care Trust (NIPSO-202001708 & 202002322)
Health & Social Care
Upheld
We investigated concerns about how a Health Trust dealt with allegations of an intimate relationship between two care home residents. Our report criticised the Trust for not doing a more thorough investigation into the claims, and asked it to carry out an audit of previous safeguarding referrals.
South Eastern Health and Social Care Trust (NIPSO-202000683)
Health & Social Care
Upheld
A patient complained that if a cyst had been diagnosed earlier she could have avoided a painful procedure to have it drained.
South Eastern Health and Social Care Trust (NIPSO-201916219)
Health & Social Care
Upheld
A parent who acted as a carer for her son with special needs complained that a six-month delay in her family being allocated a social worker impacted her financially and mentally. We upheld the complaint but found no evidence of bias against the parent by the Trust.
South Eastern Health and Social Care Trust (NIPSO-202002337)
Health & Social Care
Not Upheld
The Lagan Valley Hospital carried out reasonable and appropriate investigations to determine the source of a patient’s abdominal pain.
South Eastern Health and Social Care Trust (NIPSO-202000635)
Health & Social Care
Other
A woman whose autistic daughter needed constant care and attention complained that the lack of a dedicated social worker left her feeling ‘isolated and let down’. We upheld the complaint, but recognised the difficult position faced by the health trust over a prolonged period which contributed to the failures.
South Eastern Health and Social Care Trust (NIPSO-202001750)
Health & Social Care
Other
A man who accidentally splashed a dangerous chemical in his eye should have been checked more thoroughly when he went to the Ulster Hospital.
South Eastern Health and Social Care Trust (NIPSO-201916450)
Health & Social Care
Other
The South Eastern Health Trust failed to tell a man about changes to his mother’s nutritional plan and the process of her palliative care.
South Eastern Health and Social Care Trust (NIPSO-201916356)
Health & Social Care
Other
We found that the Southern Trust should have put in place a plan to treat and monitor a patient’s symptoms earlier than it did.
South Eastern Health and Social Care Trust (NIPSO-202000308)
Health & Social Care
Other
A man complained about the care and treatment his late wife received by the South Eastern Trust. Our investigation found no failures.
South Eastern Health and Social Care Trust (NIPSO-201916053)
Health & Social Care
Other
A man sought assurance that his wife had been cared for appropriately in hospital. We partially upheld the complaint.
South Eastern Health and Social Care Trust (NIPSO-202000294)
Health & Social Care
Other
We upheld a complaint from a woman who failed to get an epidural in the Ulster Hospital before she gave birth.
South Eastern Health and Social Care Trust (NIPSO-202000354)
Health & Social Care
Other
A woman complained that her late father was “left to suffer” in pain at the Ulster Hospital. We found no failures in his care and treatment, but said that the Trust’s communication with the woman during her father's final days could have been clearer.
South Eastern Health and Social Care Trust (NIPSO-19185)
Health & Social Care
Other
The Ombudsman has partially upheld a complaint about the care and treatment of man while he was an in-patient in the Lagan Valley Hospital in 2017.
South Eastern Health and Social Care Trust (NIPSO-201916951)
Health & Social Care
Other
A woman complained about the treatment her late mother received in hospital. We found a number of failures by the South Eastern Health Trust, including that the patient did not receive the right medication following a stroke.
Upheld
139
NIPSO found fault with the organisation complained about.
Not Upheld
53
Complaint investigated but no fault found.
Closed / Other
265
Closed after initial enquiries, resolved early, or withdrawn.
Most complained-about:
Belfast Health and Social Care Trust (96), Northern Health and Social Care Trust (48), Western Health and Social Care Trust (44), South Eastern Health and Social Care Trust (41), GP (30).
Investigated Decisions Over Time
Excludes 265 closed after initial enquiries. Quarterly, by outcome.
Decisions by Sector
Sectors by Upheld Rate
Which sectors have the highest upheld rate?
| Sector | Decisions | Upheld | Rate |
|---|---|---|---|
| Health & Social Care | 336 | 112 | 33% |
| Central Government | 33 | 6 | 18% |
| Local Government | 31 | 9 | 29% |
| Education | 28 | 5 | 18% |
| Housing | 21 | 7 | 33% |
| Health | 2 | 0 | 0% |
Organisation Accountability
Top 20 organisations by upheld rate (minimum 5 investigated decisions). Based on 192 investigated decisions (excludes 265 closed after initial enquiries). Benchmark: 72% average across all investigated decisions. Sparklines show annual decision volumes 2000–2026.
| # | Organisation | Trend | Investigated | Upheld | Not Upheld | Upheld Rate | vs avg |
|---|---|---|---|---|---|---|---|
| 1 | Northern Ireland Housing Executive | 7 | 6 | 1 | 86% | +14pp | |
| 2 | Northern Health and Social Care Trust | 30 | 24 | 6 | 80% | +8pp | |
| 3 | Western Health and Social Care Trust | 26 | 20 | 6 | 77% | +5pp | |
| 4 | Southern Health and Social Care Trust | 13 | 10 | 3 | 77% | +5pp | |
| 5 | Belfast Health and Social Care Trust | 44 | 31 | 13 | 70% | -2pp | |
| 6 | South Eastern Health and Social Care Trust | 14 | 9 | 5 | 64% | -8pp | |
| 7 | GP | 23 | 13 | 10 | 57% | -15pp | |
| All-organisation benchmark | 72% | — | |||||