Poor sporting event stewarding

Failure to set and enforce coherent minimum stewarding standards and provide adequate training for stewards at sporting events.

149 items 4 sources 3 inquiries

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Where this theme appears

Poor sporting event stewarding has been flagged across 4 independent accountability sources:

118 inquiry recs 4 PFD reports 20 committee recs 7 LGO/SPSO decisions

When the same issue appears across inquiries, coroner reports, and regulators independently, it indicates a recurring issue across the public record.

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Source-grouped records are useful for tracing where a concern came from. Large sections show the 50 strongest matches for that source; counts still show the full theme total.

Inquiry Recommendations (118) — showing 50 strongest matches

TAYL-F42 — Recruit, retain, and fully train competent, fit, and active stewards

Recommendation: Clubs should recruit and retain sufficient competent stewards. They should be fit, active and robust, and preferably between the ages of 18 and 55. Clubs should ensure that stewards are fully trained, aware of their duties under Annex B of …

MAI-51 — Address Showsec failings identified in Volume 1

Manchester Arena Inquiry

Recommendation: Improvements, to the extent that they have not already been made, should be made by Showsec to address the failings identified in Volume 1. Specific consideration should be given to how to address my concerns in relation to complacency.

Gov response: The Home Secretary made a written statement to Parliament on 3 November 2022 following publication of Volume 2, acknowledging the findings on emergency response failures and stating the government would work with emergency services to …

TAYL-F76 — Revised Green Guide must emphasise inspecting crush barriers for corrosion

Recommendation: When the Green Guide is revised, the need to inspect crush barriers for possible corrosion should be specifically mentioned and emphasised.

TAYL-F75 — Green Guide revision must specify crush barrier loading test recovery values

Recommendation: In any revision of the Green Guide, the values to be achieved by way of percentage recovery after the required loading tests on crush barriers should be specified. Acceptable values for various materials should be specified.

TAYL-F74 — Home Office to urgently establish body to revise the Green Guide

Recommendation: As a matter of urgency, the Home Office should set up a body to revise the Green Guide in accordance with this Report, these Recommendations and the Report of the Technical Working Party (Appendix 3).

TAYL-F69 — Deploy major incident equipment vehicle for crowds exceeding 25,000

Recommendation: A "major incident equipment vehicle", designed and equipped to deal with up to SO casualties, should be deployed in addition to other ambulance attendance at a match where a crowd in excess of 25,000 is expected.

TAYL-F68 — Specify ambulance numbers for large crowds as Safety Certificate requirement

Recommendation: The number of ambulances to be in attendance for matches where larger crowds are expected should be specified by the local authority after consultation with the ambulance service and should be made a requirement of the Safety Certificate.

TAYL-F67 — Mandate one fully equipped ambulance for matches with 5,000+ spectators

Recommendation: At least one fully equipped ambulance from or approved by the appropriate ambulance authority should be in attendance at all matches with an expected crowd of 5,000 or more.

TAYL-F66 — Require medical practitioner presence for matches exceeding 2,000 spectators

Recommendation: (a) At every match where the number of spectators is expected to exceed 2,000, the club should employ a medical practitioner to be present and available to deal with any medical exigency at the ground. He should be trained and …

TAYL-F65 — Mandate equipped first aid rooms as Safety Certificate requirement

Recommendation: There should be at each designated sports ground one or more first aid rooms. The number of such rooms and the equipment to be maintained within them should be specified by the local authority after taking professional medical advice and …

TAYL-F64 — Require one trained first aider per 1,000 spectators at sports grounds

Recommendation: There should be at each sports ground at each match at least one trained first aider per 1,000 spectators. The club should have the responsibility for securing such attendance.

TAYL-F57 — Install public address system with alert signal for stadium crowd communication

Recommendation: Within the control room, there should be a public address system to communicate with individual areas outside and inside the ground, with groups of areas or with the whole ground. Important announcements should be preceded by a loud signal to …

TAYL-F51 — Provide control room with CCTV and turnstile data; train officers in interpretation

Recommendation: There should be available in the police control room the results of all closed circuit television monitoring outside and inside the ground and the record of any electronic or mechanical counting of numbers at turnstiles or of numbers admitted to …

TAYL-F46 — Operational orders ensure police cope with spectator flow and rapid deployment

Recommendation: The Operational Order for each match at a designated sports ground should enable the police to cope with any foreseeable pattern in the arrival of spectators at a match and in their departure. It should provide for sufficient reserves to …

TAYL-F45 — Alert officers to prevent and remedy overcrowding through operational orders and briefings

Recommendation: The Operational Order for each match at a designated sports ground, and the pre-match briefing of all officers on duty there, should alert such officers to the importance of preventing any overcrowding and, if any is detected, of taking appropriate …

TAYL-F43 — Provide well-placed, spacious, and equipped police control room with CCTV

Recommendation: The club s,hould provide a police control room which is:- (a) well placed, so as to command a good view of the whole pitch and of the spectator area surrounding it; (b) of sufficient size for the commander, his deputy …

TAYL-F36 — Comprehensively review and improve spectator signposting for clear, rapid movement

Recommendation: All signposting for spectators both outside and inside the ground should be comprehensively reviewed (if this has not already been done following the Interim Report). It should, in relation to the arrangements for each match, be unambiguous, eye-catching, simple and …

TAYL-F34 — Close turnstiles when capacity is reached; ensure quick operator communication

Recommendation: Turnstiles should be closed when the permitted capacity of the area served by them is about to be reached and arrangements should be made to ensure quick and effective communication with turnstile operators for this purpose.

TAYL-F20 — Man all perimeter fence gates with stewards or police during occupation

Recommendation: Each gate in a perimeter fence affording access to the pitch from a pen or enclosure should be manned by a steward or by a police officer when the pen or enclosure is occupied. Whether such manning should be by …

TAYL-F16 — Provide comprehensive training for police and stewards on crowd density and distress

Recommendation: All police officers and stewards with duties in relation to the standing areas and especially those with duties under Recommendation 12 above, should be fully briefed and trained with regard to the recognition of crowd densities, to the recognition of …

TAYL-F12 — Assign dedicated steward or officer to monitor each standing area for overcrowding

Recommendation: (a) At each match, there should be on the perimeter track, for each self-contained pen or other standing area (subject to (b) below), a steward (if the club is monitoring that area) or a police officer (if the police are …

TAYL-F11 — Require written agreement between clubs and police on crowd safety functions

Recommendation: There should be a written statement of intent, agreed between the club and the police, setting out their respective functions as to crowd safety and control and in particular as to the filling of each self-contained pen or other standing …

TAYL-F9 — Limit spectators entering pens to maximum capacity and close access

Recommendation: Arrangements should be made:- (a) to limit the number of spectators entering each self-contained pen or area to the maximum capacity figure assessed in accordance with Recommendation 8 above either electronically, mechanically, by a ticketing arrangement, by counting or otherwise, …

TAYL-F8 — Revise Green Guide maximum capacity figures to reflect new density limits

Recommendation: Each figure for maximum capacity should be assessed in accordance with Chapter 16 of the Green Guide ("the Green Guide figure") subject to the following qualifications:- (a) the maximum density permitted under paragraphs 221 and 222 of the Green Guide …

POPP-C.12 — Introduce offence of disorderly conduct at sports grounds in England and Wales

Popplewell Inquiry

Recommendation: In England and Wales consideration should be given to creating an offence of disorderly conduct at a sports ground.

TAYL-I43 — Local authorities to specify ambulance numbers for large crowd matches

Recommendation: The number of ambulances to be in attendance for matches where larger crowds are expected should be specified by the local authority after consultation with the ambulance service and should be made a requirement of the Safety Certificate.

TAYL-I42 — Mandate one fully equipped ambulance at matches with over 5,000 spectators

Recommendation: At least one fully equipped ambulance from the appropriate ambulance authority should be in attendance at all matches with an expected crowd of 5,000 or more.

TAYL-I41 — Require clubs to employ trained medical practitioners at all matches

Recommendation: The club should employ a medical practitioner to be present at each match and available to deal with any medical exigency at the ground. He should be trained and competent in advanced first aid. He should be present at the …

TAYL-I40 — Local authorities to specify first aid rooms and equipment for stadium safety certificates

Recommendation: There should be at each stadium one or more first aid rooms. The number of such rooms and the equipment to be maintained within them should be specified by the local authority after taking professional medical advice and should be …

TAYL-I39 — Require clubs to provide one trained first aider per 1,000 spectators

Recommendation: There should be at each stadium at each match at least one trained first aider per 1,000 spectators. The club should have the responsibility for securing such attendance.

TAYL-I38 — Brief entrance police officers on emergency service contingency plans and deployment

Recommendation: Police officers posted at the entrances to the ground should be briefed as to the contingency plans for the arrival of emergency services and should be informed when such services are called as to where and why they are required.

TAYL-I37 — Review emergency vehicle contingency plans, including access and rendezvous points

Recommendation: Contingency plans for the arrival at each designated stadium of emergency vehicles from all three services should be reviewed. They should include routes of access, rendezvous points, and accessibility within the ground itself.

TAYL-I36 — Police provide emergency services with full match details for planning

Recommendation: Before each match at a designated stadium, the police should ensure that the fire service and ambulance service are given full details about the event, including its venue, its timing, the number of spectators expected, their likely routes of entry …

TAYL-I35 — Emergency services maintain regular liaison on stadium crowd safety

Recommendation: The police, fire and ambulance services should maintain through senior nominated officers regular liaison concerning crowd safety at each stadium.

TAYL-I34 — Utilise illuminated boards and police hand signals for crowd communication

Recommendation: Use should be made where possible of illuminated advertising boards to address the crowd. Consideration should also be given to the use by police officers of a simple code of hand signals to indicate to the control room the existence …

TAYL-I33 — Implement public address system with loud signal for effective crowd communication

Recommendation: Within the control room, there should be a public address system to communicate with individual areas outside and inside the ground, with groups of areas or with the whole ground. Important announcements should be preceded by a loud signal to …

TAYL-I32 — Establish separate landline telephone links between control room and key points

Recommendation: To complement radio communications, there should be a completely separate system of land lines with telephone links between the control room and key points at the ground.

TAYL-I31 — Ensure sufficient, prioritised radio operators and soundproof police control room

Recommendation: There should be sufficient operators in the police control room to enable all radio transmissions to be received, evaluated and answered. The radio system should be such as to give operators in the control room priority over, and the capacity …

TAYL-I30 — Equip control room with CCTV and counting data; train officers to interpret

Recommendation: There should be available in the police control room the results of all closed circuit television monitoring outside and inside the ground and the record of any electronic or mechanical counting of numbers at turnstiles or of numbers admitted to …

TAYL-I29 — Officer in command may postpone kick-off, prioritising paramount crowd safety

Recommendation: The option to postpone kick-off should be in the discretion of the officer in command at the ground. Crowd safety should be the paramount consideration in deciding whether to exercise it.

TAYL-I28 — Operational orders must ensure police cope with crowd movement and deploy reserves

Recommendation: The Operational Order for each match at a designated stadium should enable the police to cope with any foreseeable pattern in the arrival of spectators at a match and in their departure. It should provide for sufficient reserves to enable …

TAYL-I27 — Brief officers on preventing and remedying overcrowding through operational orders

Recommendation: The Operational Order for each match at a designated stadium and the pre-match briefing of all officers on duty there should alert such officers to the importance of preventing any overcrowding and, if any is detected, of taking appropriate steps …

TAYL-I26 — Chief Constables nominate chief officers to liaise on stadium crowd safety

Recommendation: The Chief Constable of each police force in whose area there is one designated stadium or more should nominate a chief officer to liaise with the management of each football club and local authority concerned in respect of the safety …

TAYL-I25 — Clubs consult supporters on pre-match entertainment to encourage early spectator arrival

Recommendation: Each club should consult with a recognised supporters' club as to the provision of pre-match entertainment aimed at attracting spectators to the ground in good time.

TAYL-I24 — Clubs and police review ticket timing for planned spectator admission arrangements

Recommendation: Information on tickets requesting spectators to be in position by a particular time should be reviewed by clubs in conjunction with the police to ensure that it corresponds with the planned arrangements for admitting spectators to the ground.

TAYL-I23 — Ensure clear, consistent ticket information, including guidance on retained stubs

Recommendation: Information on tickets should be unambiguous, simple and clear and should correlate absolutely with the information provided in respect of each match both outside and inside the ground. Retained ticket stubs should contain information necessary to guide spectators once inside …

TAYL-I22 — Comprehensively review and improve spectator signposting for clear, rapid movement

Recommendation: All signposting for spectators both outside and inside the ground should be comprehensively reviewed. It should, in relation to the arrangements for each match, be unambiguous, eye-catching, simple and clear and should be designed to ensure the rapid movement of …

TAYL-I21 — Install CCTV to monitor crowd densities outside and inside the ground

Recommendation: Closed circuit television should be so installed as to enable crowd densities outside the ground, within concourse areas and in pens and other standing areas, to be monitored before and throughout a match.

TAYL-I20 — Implement turnstile closure when capacity is reached, ensuring quick communication

Recommendation: Turnstiles should be closed when the permitted capacity of the area served by them is about to be reached and arrangements should be made to ensure quick and effective communication with turnstile operators for this purpose.

TAYL-I19 — Ensure turnstiles admit spectators to viewing areas within one hour

Recommendation: The correlation between each viewing area in the stadium and the turnstiles serving it should be such as to ensure that all the spectators intended to be admitted to that viewing area can pass through the turnstiles within one hour. …

PFD Reports (4)

20 Jul 2015 · Hampshire (Central)

Concerns: An inexperienced marshall, distracted by a mobile phone and improperly positioned, failed to observe a fatal collision. Club rules for marshall allocation were not followed, and the MCF Code of Practice lacks smartphone use guidance.

Response (Portsmouth Motocross Club): Updated Rules of Marshalling have been implemented, with briefings at every race meeting. Experienced marshals are placed on "high-risk" points, and less experienced marshals on "low-risk" points; marshals will be …

16 Nov 2017 · London Inner (North)

Concerns: A lifeguard failed to notice a submerged swimmer for over five minutes due to inadequate pool safety protocols, including insufficient staffing and static positioning. The coroner suggests using the CCTV footage as a national training tool to improve vigilance.

Response (RLSS UK): RLSS UK will raise swimming pool safety matters at the CIMSPA annual conference, which will host the launch of the HSE's revised guidance, Managing Health and Safety in Swimming Pools …

22 Jun 2018 · London Inner (North)

Concerns: Site security was inadequate, with an accessible turnstile allowing unauthorised entry, and a lack of contingency plans or improved equipment for security officers.

Response (Canary Wharf Group Plc): Canary Wharf Group PLC has increased security patrols and implemented a stricter call-out procedure for suspected intruders. They also replaced the torches used by security guards with more powerful flashlights.

21 Dec 2018 · Manchester (South)

Concerns: Impeded exit routes and obstructed handrails due to steward placement, coupled with non-compliance with steward codes and lack of audits, compromised public safety at the football ground.

Response (MUFC): Manchester United Football Club has further revised the match-day slips/trips/falls risk assessment, introduced more detailed pre-match briefings for stewards, and put in place an additional match-by-match system of proactively checking …

Response (Department for Digital Culture Media and Sport): The SGSA is amending the Green Guide to include specific reference to access to handrails in the context of vomitories and the positioning of stewards and has been liaising with …

Response (Trafford Council): Trafford Council has requested that the club responds to future recommendations within a specified timeframe and will include observations of the monitoring of stewarding behavior during match-day audits. The council …

Committee Recommendations (20)

Home Affairs Committee

Recommendation: It is particularly surprising that firm challenge was not applied given the political sensitivity of this decision. The Safety Advisory Group recognised this in asking West Midlands Police for a clearer recommendation and clearer justification to exclude away fans. However, …

Gov response: Safety Advisory Groups are multi-agency forums that provide expert advice to local authorities and event organisers on public safety matters. Safety Advisory Groups are non-statutory bodies and do not take binding decisions; responsibility for licensing …

Response Pending

#17 — Establish a central training fund for stewards, funded by sporting leagues' revenues

Culture, Media and Sport Committee

Recommendation: Despite efforts at self-regulation, clubs and governing bodies have failed to set and enforce coherent minimum stewarding standards, to the detriment of the experiences of stewards and the safety of attendees. We recommend that the Government and SGSA should work …

Gov response: We welcome the Committee’s emphasis on steward training and agree that this is crucial for ensuring spectator safety. The National Occupational Standards for spectator safety were reviewed with industry and updated in 2019; there are …

#16 — Develop and publish minimum stewarding standards in consultation with major sporting events stakeholders

Culture, Media and Sport Committee

Recommendation: Stewards, employers and fans would all benefit from clarity on the roles, responsibilities and standards for stewards. We recommend that the Sports Ground Safety Authority should develop and publish minimum expectations for stewarding standards in consultation with all those involved …

Gov response: We welcome the Committee’s emphasis on steward training and agree that this is crucial for ensuring spectator safety. The National Occupational Standards for spectator safety were reviewed with industry and updated in 2019; there are …

#15 — Stewards are crucial for safety and require better treatment and appropriate wages

Culture, Media and Sport Committee

Recommendation: Stewards should not be seen merely as volunteers or fans who get to see the game for free. They are crucial to the safety of all sporting events and their responsibilities have grown over the years. The resources available to …

Gov response: We welcome the Committee’s emphasis on steward training and agree that this is crucial for ensuring spectator safety. The National Occupational Standards for spectator safety were reviewed with industry and updated in 2019; there are …

Home Affairs Committee

Recommendation: The Government should give serious consideration to the proposal to introduce a new category for football matches of national significance, with a process for designation, to provide a stronger basis for intervention in the future. (Recommendation, Paragraph 49) 24 Conclusion

Gov response: The Government’s recognises the Committee’s interest in whether a formal designation mechanism could strengthen cross-government coordination for events that may present exceptional public safety, security or public order challenges, or be particularly sensitive. The safe …

Response Pending

#5 — Work with football authorities on fairer distribution of policing Zone Ex costs.

Culture, Media and Sport Committee

Recommendation: We recommend that the Government work with football authorities on fairer distribution the cost of policing Zone Ex. This should include consideration of mandatory contributions from leagues or clubs.

Gov response: 5. The UK has a long-established National Football Information Point (NFIP) operating within the UK Football Policing Unit (UKFPU). It collates, assesses and distributes information and intelligence to all those that need it, ensuring that …

Under Consideration

#4 — Sporting bodies' financial contributions to fan safety outside stadiums remain inadequate.

Culture, Media and Sport Committee

Recommendation: We echo calls for sporting bodies to increase their contribution to the safety of fans outside of the stadium. While direct responsibility, in line with the recommendations of the Casey Review, would require significant changes in policing and event management, …

Gov response: 5. The UK has a long-established National Football Information Point (NFIP) operating within the UK Football Policing Unit (UKFPU). It collates, assesses and distributes information and intelligence to all those that need it, ensuring that …

#1 — Disgraceful treatment of Liverpool fans by French authorities demonstrates failing fan safety approaches.

Culture, Media and Sport Committee

Recommendation: The treatment of Liverpool fans by French authorities at the 2022 UEFA Champions League final was disgraceful, worsened by the attempts of authorities and UEFA to blame Liverpool fans. Evidence we have received suggests that the attitude of foreign police …

Gov response: As we look to deliver the UEFA Champions League Final at Wembley this year, we are closely examining how we can learn from both Paris 2021 and Istanbul 2022. Additionally, the government is working closely …

Culture, Media and Sport Committee

Recommendation: The listed events regime is vital to the UK’s sporting and media landscape, amplifying major events and enabling the country to capitalise on its investment in them and their stars. As people’s consumption of media content changes, this crucial tool …

Gov response: The Government recognises the importance of events of national significance being available to as wide an audience as possible, one of the key purposes of the Listed Events Regime. We also recognise that more can …

Partially Accepted

Culture, Media and Sport Committee

Recommendation: We recommend that within the next three months the Government should negotiate with VisitBritain a rise in its PASS approval threshold.

Gov response: The Cabinet Office advertising, marketing and communication (AMC) spending control plays a crucial role in safeguarding public money. It assures the efficiency and effectiveness of government communications and reduces duplication between central government organisations. However, …

#21 — Encourage further safe standing pilots by willing clubs meeting stewarding and SGSA criteria.

Culture, Media and Sport Committee

Recommendation: As long as football clubs can prove that they have a comprehensive stewarding plan for safe standing and follow the licenced standing criteria from the SGSA, we recommend that further pilots by willing clubs should be encouraged. (Paragraph 97) Safety …

Gov response: 22. In November 2022, the government added the possession or supply of Class A drugs at football matches to the Football Banning Order (FBO) regime. FBOs are civil orders lasting between three and five years …

Under Consideration

#20 — Expand safe standing pilots to larger audiences with comprehensive stewarding and SGSA consultation.

Culture, Media and Sport Committee

Recommendation: Safe standing pilots have, to date, been successful with no significant evidence of the kind of dangerous behaviour that some safe standing sceptics have warned of. However, the pilots have been limited and it is prudent to expand them and …

Gov response: 20. We will continue to engage stakeholders on this issue, particularly in light of strong representations made to the government by policing authorities about the increase in football-related arrests and disorder post-COVID.

Under Consideration

#19 — Update Safety of Sports Grounds Act 1975 to mandate wider fan perspectives in SAGs.

Culture, Media and Sport Committee

Recommendation: We recommend that the Safety of Sports Grounds Act 1975 be updated to require local authorities to include a wider variety of perspectives in Safety Advisory Groups. This should include requirements to assess the needs to existing fan groups in …

Gov response: 20. We will continue to engage stakeholders on this issue, particularly in light of strong representations made to the government by policing authorities about the increase in football-related arrests and disorder post-COVID.

Under Consideration

#18 — Mandate local authorities to include diverse perspectives at Safety Advisory Groups.

Culture, Media and Sport Committee

Recommendation: Safety Advisory Groups are the one major opportunity for sport stakeholders to voice their priorities and concerns for safety at events. It is wrong that any group should have its input restricted, but this too often seems to be the …

Gov response: The Emergency Planning College (EPC) has guidance for the participants of Safety Advisory Groups (SAGs). This is designed to standardise the approach to SAGs across the UK for members, event organisers and others in the …

#7 — Work with police and sporting bodies to introduce centralised reporting for discrimination at events.

Culture, Media and Sport Committee

Recommendation: We recommend that the Government work with police and sporting bodies to introduce on a centralised system to report and record discrimination and antisocial behaviour at sporting events. (Paragraph 40) Safety at major sporting events 33 Alcohol and drug use …

Gov response: We recognise the importance of collecting and analysing data on safety incidents at sporting events to inform effective interventions. A subgroup of the Sports Grounds Safety Authority (SGSA) Safety Committee met to discuss these issues …

Partially Accepted

#6 — Inadequate reported data hinders tackling discrimination and antisocial behaviour at sporting events.

Culture, Media and Sport Committee

Recommendation: We have repeatedly heard of the discrimination, anti-social behaviour and hate crime that occur at sporting events, particularly football. However, the lack of reported data on this topic makes it difficult to assess the scale of the problem, and for …

Gov response: We recognise the importance of collecting and analysing data on safety incidents at sporting events to inform effective interventions. A subgroup of the Sports Grounds Safety Authority (SGSA) Safety Committee met to discuss these issues …

Partially Accepted

#3 — Ensure passage of the Unauthorised Entry to Football Matches Bill this parliamentary session.

Culture, Media and Sport Committee

Recommendation: The unauthorised entry of ticketless individuals at football matches creates a risk to their safety and the safety of legitimate, paying fans. While such acts are likely already illegal, the lack of a distinct criminal penalty that includes the use …

Gov response: The government supported the Unauthorised Entry to Football Matches Bill at its Second Reading in the House of Commons.

#2 — Work to foster improved relationships with other governments for policing sporting events.

Culture, Media and Sport Committee

Recommendation: We recommend that the Government should work to foster improved relationships with other governments on policing sporting events, in order to bolster the role of British police travelling with UK teams and their collaboration with local forces. (Paragraph 20) Policing

Gov response: The UK has a long-established National Football Information Point (NFIP) operating within the UK Football Policing Unit (UKFPU). It collates, assesses and distributes information and intelligence to all those that need it, ensuring that appropriate …

Culture, Media and Sport Committee

Recommendation: The demise during the playing season of two Premiership clubs is a stain on the reputation of the RFU and PRL. It is not indicative of a healthy professional setup. We welcome the planned reforms to prevent similar occurrences in …

Gov response: With regards to the report’s recommendation, I look forward to hearing more from the RFU and PRL on the planned reforms to mitigate against similar situations in the future. My officials have been closely liaising …

Under Consideration

Culture, Media and Sport Committee

Recommendation: Volunteers are essential to the delivery of community sport. Across the country, thousands of people give their time to coach, officiate and support grassroots clubs, often sustaining provision that would not otherwise exist. We want everyone to have the chance …

Response Pending

LGO / SPSO Decisions (7)

22-001-804 — Birmingham City Council

Summary: Mr X complains about the Council’s decision to close the road he lives on for a sporting event as part of the Commonwealth Games which will impact onto his business. And in the way the Council consider Mr X’s request to make an exception to allow him to use …

LGO (Local Government & … Transport And Highways Not Upheld Jul 2022

21-006-098 — Bromsgrove District Council

Summary: Mr X complains about the Council’s handling of his complaints about noise nuisance, antisocial behaviour, and breach of licence conditions regarding a pub near his property. We find fault with the Council for not properly considering Mr X’s complaints about antisocial behaviour. We do not find fault with the …

LGO (Local Government & … Environment And Regulation Upheld Mar 2022

22-000-111 — Stratford-on-Avon District Council

Summary: We will not investigate this complaint about an unsuccessful visit to a Christmas market. This is because there is insufficient evidence of fault by the Council and it is unlikely we could add to the Council’s response.

LGO (Local Government & … Other Categories May 2022

24-020-267 — London Borough of Hammersmith & Fulham

Summary: We will not investigate this complaint about parking enforcement on match days. This is because there is insufficient evidence of fault by the Council.

LGO (Local Government & … Transport And Highways Apr 2025

25-013-495 — Newark & Sherwood District Council

Summary: We will not investigate this complaint about the Council’s management of an incident that involved Miss X’s child. This is because an investigation would be unlikely to result in a different outcome for Miss X.

LGO (Local Government & … Other Categories Oct 2025

24-008-241 — London Borough of Tower Hamlets

Summary: We will not investigate Mr X’s complaint about the Council’s decision to refuse his application for an additional market pitch. The complaint lies outside our jurisdiction because it is late and there are no good grounds to exercise discretion to consider this late complaint now.

LGO (Local Government & … Environment And Regulation Oct 2024

25-002-021 — Mansfield District Council

Summary: We will not investigate this complaint about the Council’s Massage and Special Licence enforcement. We are unlikely to find fault in the Council’s actions. Also, it is reasonable to expect Mrs X to complain to the Information Commissioner’s Officer with concerns about General Data Protection Regulations.

LGO (Local Government & … Environment And Regulation Jul 2025

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