Parliamentary and Health Service Ombudsman Scrutiny 2019-20

Public Administration and Constitutional Affairs Committee Closed Inquiry
Opened: 22 Sep 2020 Closed: 3 May 2021 Parliament page
The Public Administration and Constitutional Affairs Committee (PACAC) is launching its annual scrutiny session into the work of the PHSO in the financial year 2019/20. According to the House of Commons Standing Order 146 , PACAC's role in relation to the PHSO is: to examine the reports of the Parliamentary … Read more
14 Recommendations
1 Report
1 Oral session
11 Letters
1 Event
Activity timeline 14 events
7 Sep
2021
Correspondence
7 Sep
2021
Correspondence
10 Jun
2021
Correspondence
8 Jun
2021
Correspondence
20 Apr
2021
Report published
2 Feb
2021
Correspondence
27 Jan
2021
Correspondence
26 Jan
2021
Correspondence
25 Jan
2021
Report published
16 Dec
2020
Correspondence
23 Nov
2020
Oral evidence
17 Nov
2020
Correspondence
Oral evidence sessions 1 session
23 Nov 2020
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Parliamentary and Health Service Ombudsman Scrutiny 2019-20
Amanda Amroliwala CBE · Parliamentary and Health Service Ombudsman Rob Behrens CBE · Parliamentary and Health Service Ombudsman
Title HC No. Published Items Response
Seventh report - Parliamentary and Health Service Ombudsman Scru… HC 843 25 Jan 2021 14 Responded
Recommendations & Conclusions
3 results
Clear
1 Recommendation Accepted
Seventh report - Parliamentary and…
The information provided in the PHSO’s annual report on the outcome of enquiries and complaints...
The information provided in the PHSO’s annual report on the outcome of enquiries and complaints should be made more transparent. The grouping of cases that “are not ready to be taken forward” and “should not be taken forward” should be … Read more
Government Response
The government commits to simplifying and streamlining the PHSO’s Annual Report to make performance data more transparent and easier to understand, stating that changes in this direction had already begun.
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3 Recommendation Accepted
Seventh report - Parliamentary and…
The Committee welcomes the PHSO’s efforts to set stretching target section scores for its Service...
The Committee welcomes the PHSO’s efforts to set stretching target section scores for its Service Charter commitments, but continues to regard the relatively low scores against commitments 8, 11 and 13 as continuing priority areas for improvement and requests an … Read more
Government Response
The government commits to continuously improving the quality of PHSO's casework in the identified Service Charter areas and will provide an update to the Committee at the next scrutiny inquiry on how these improvements are progressing.
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14 Recommendation Accepted
Seventh report - Parliamentary and…
Routinely publishing the PHSO’s casework online, including levels of compliance with the PHSO’s recommendations will...
Routinely publishing the PHSO’s casework online, including levels of compliance with the PHSO’s recommendations will help to demonstrate the impact of the PHSO on other organisations. For recommendations that are of a more long-term nature, such as forming and implementing … Read more
Government Response
The government accepts the recommendation, committing to start publishing casework decisions online via a new digital system from April 2021, with future plans to also publish information regarding compliance with PHSO's recommendations.
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Government Response AI assessment · 14 of 14 classified
Accepted 3
Accepted in Part 3
Acknowledged 6
Deferred 1
Rejected 1
Total 14 recs
Correspondence 11 letters
7 Sep 2021 To committee Letter from Rob Behrens CBE, Parliamentary and Health Service Ombudsman on the Venice Commission, dated 31.8.21
Parliament page
7 Sep 2021 From committee Letter to Rob Behrens CBE, Chair and Ombudsman, Parliamentary and Health Service Ombudsman on extension of term as Chair and Ombudsman of the PHSO, dated 22.7.21
Parliament page
10 Jun 2021 Rob Behrens CBE, Ombudsman and Chair, Parliamentary and Health Service Ombudsman on an investigation into handling of Windrush man’s status, dated 8.6.21
Parliament page
8 Jun 2021 From committee Letter to Rt Hon Michael Gove MP, Chancellor of the Dutchy of Lancaster on the Commissioner to the PHSO, dated 8.6.21
Parliament page
2 Feb 2021 To committee Letter from Rob Behrens CBE, Ombudsman and Chair, Parliamentary and Health Service Ombudsman on PHSO Annual Scrutiny 2019-20, dated 28.1.21
Parliament page
27 Jan 2021 From committee Letter to Rob Behrens CBE, Ombudsman and Chair, Parliamentary and Health Service Ombudsman on PHSO Annual Scrutiny 2019-20, dated 26.1.21
Parliament page
26 Jan 2021 To committee Letter from Rob Behrens CBE, Ombudsman and Chair, Parliamentary and Health Service Ombudsman on PHSO Annual Scrutiny 2019-20, dated 25.1.21
Parliament page
16 Dec 2020 To committee Letter from Rob Behrens CBE, Ombudsman and Chair, Parliamentary and Health Service Ombudsman on follow-up evidence after 23.11 oral evidence session, dated 8.12.20
Parliament page
17 Nov 2020 To committee Letter from PHSO The Facts, dated 10.11.20
Parliament page
13 Oct 2020 To committee Letter to and response from Rob Behrens, Parliamentary and Health Service Ombudsman on PHSO scrutiny 2019-20, dated 12.10.20
Parliament page
29 Sep 2020 From committee Letter to the Rt Hon Rishi Sunak MP, Chancellor of the Exchequer on PHSO Funding and the Comprehensive Spending Review 2020, dated 22.9.20
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