Parliamentary and Health Service Ombudsman Scrutiny 2019-20

Public Administration and Constitutional Affairs Committee Closed Inquiry
Opened: 22 Sep 2020 Closed: 3 May 2021 Parliament page
The Public Administration and Constitutional Affairs Committee (PACAC) is launching its annual scrutiny session into the work of the PHSO in the financial year 2019/20. According to the House of Commons Standing Order 146 , PACAC's role in relation to the PHSO is: to examine the reports of the Parliamentary … Read more
14 Recommendations
1 Report
1 Oral session
11 Letters
1 Event
Activity timeline 14 events
7 Sep
2021
Correspondence
7 Sep
2021
Correspondence
10 Jun
2021
Correspondence
8 Jun
2021
Correspondence
20 Apr
2021
Report published
2 Feb
2021
Correspondence
27 Jan
2021
Correspondence
26 Jan
2021
Correspondence
25 Jan
2021
Report published
16 Dec
2020
Correspondence
23 Nov
2020
Oral evidence
17 Nov
2020
Correspondence
Oral evidence sessions 1 session
23 Nov 2020
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Parliamentary and Health Service Ombudsman Scrutiny 2019-20
Amanda Amroliwala CBE · Parliamentary and Health Service Ombudsman Rob Behrens CBE · Parliamentary and Health Service Ombudsman
Title HC No. Published Items Response
Seventh report - Parliamentary and Health Service Ombudsman Scru… HC 843 25 Jan 2021 14 Responded
Recommendations & Conclusions
6 results
Clear
5 Recommendation Acknowledged
Seventh report - Parliamentary and…
The PHSO should report in its annual report and accounts the number of new enquiries...
The PHSO should report in its annual report and accounts the number of new enquiries and complaints that have been received in that financial year. This number is separate from the number of enquiries and complaints that the PHSO has … Read more
Government Response
The government acknowledges the committee's detailed recommendations for performance data in the Annual Report, committing to simplify and streamline it for greater transparency, but does not explicitly state it will report the number of new enquiries separately from handled complaints.
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6 Recommendation Acknowledged
Seventh report - Parliamentary and…
The PHSO should provide a breakdown of how long health cases that are over one...
The PHSO should provide a breakdown of how long health cases that are over one year old have been open for. This information should also be produced next to the general information the PHSO provides on the amount of time … Read more
Government Response
The government acknowledges the committee's detailed recommendations for performance data in the Annual Report, committing to simplify and streamline it for greater transparency, but does not explicitly state it will provide the specific breakdown of health cases requested.
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7 Recommendation Acknowledged
Seventh report - Parliamentary and…
The PHSO should report regularly in its annual report the number of cases in the...
The PHSO should report regularly in its annual report the number of cases in the queue for allocation to a caseworker and the average amount of time it took for cases to be allocated to a caseworker. This will be … Read more
Government Response
The government acknowledges the committee's detailed recommendations on performance data in the Annual Report, committing to simplify and streamline it for greater transparency, but does not explicitly state it will report the specific metrics requested.
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9 Recommendation Acknowledged
Seventh report - Parliamentary and…
The Committee recommends that the PHSO should publish a target for responding to correspondence, and...
The Committee recommends that the PHSO should publish a target for responding to correspondence, and should track its performance against that standard and report to the Committee each year. (Paragraph 31) Value for Money
Government Response
The government acknowledges the committee's detailed recommendations for performance data in the Annual Report, committing to simplify and streamline it for greater transparency, but does not explicitly state it will publish a target for correspondence response or track performance against such a standard.
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10 Recommendation Acknowledged
Seventh report - Parliamentary and…
The Committee believes that regular peer review studies will be an important source of assurance...
The Committee believes that regular peer review studies will be an important source of assurance of the effectiveness of the PHSO’s processes and in turn, its value for money. The Committee recommends that peer review should include specific assurance on … Read more
Government Response
The government welcomes the idea of peer review and will inform the appointed peer review chair of the committee's recommendations regarding the review's scope, including casework quality. However, they emphasize the need for flexibility and the independent chair's ultimate decision-making power on the report's structure.
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12 Recommendation Acknowledged
Seventh report - Parliamentary and…
The Committee recommends that the value for money study should adopt the following broad structure...
The Committee recommends that the value for money study should adopt the following broad structure in its report: For each area examined, the report should first set out what is expects to see of a modern ombudsman organisation, it should … Read more
Government Response
The government acknowledges the committee's recommendation for a specific report structure for the value for money study and will inform the future peer review chair of these suggestions. However, it stresses the independent chair's ultimate authority over the report's final structure.
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Government Response AI assessment · 14 of 14 classified
Accepted 3
Accepted in Part 3
Acknowledged 6
Deferred 1
Rejected 1
Total 14 recs
Correspondence 11 letters
7 Sep 2021 To committee Letter from Rob Behrens CBE, Parliamentary and Health Service Ombudsman on the Venice Commission, dated 31.8.21
Parliament page
7 Sep 2021 From committee Letter to Rob Behrens CBE, Chair and Ombudsman, Parliamentary and Health Service Ombudsman on extension of term as Chair and Ombudsman of the PHSO, dated 22.7.21
Parliament page
10 Jun 2021 Rob Behrens CBE, Ombudsman and Chair, Parliamentary and Health Service Ombudsman on an investigation into handling of Windrush man’s status, dated 8.6.21
Parliament page
8 Jun 2021 From committee Letter to Rt Hon Michael Gove MP, Chancellor of the Dutchy of Lancaster on the Commissioner to the PHSO, dated 8.6.21
Parliament page
2 Feb 2021 To committee Letter from Rob Behrens CBE, Ombudsman and Chair, Parliamentary and Health Service Ombudsman on PHSO Annual Scrutiny 2019-20, dated 28.1.21
Parliament page
27 Jan 2021 From committee Letter to Rob Behrens CBE, Ombudsman and Chair, Parliamentary and Health Service Ombudsman on PHSO Annual Scrutiny 2019-20, dated 26.1.21
Parliament page
26 Jan 2021 To committee Letter from Rob Behrens CBE, Ombudsman and Chair, Parliamentary and Health Service Ombudsman on PHSO Annual Scrutiny 2019-20, dated 25.1.21
Parliament page
16 Dec 2020 To committee Letter from Rob Behrens CBE, Ombudsman and Chair, Parliamentary and Health Service Ombudsman on follow-up evidence after 23.11 oral evidence session, dated 8.12.20
Parliament page
17 Nov 2020 To committee Letter from PHSO The Facts, dated 10.11.20
Parliament page
13 Oct 2020 To committee Letter to and response from Rob Behrens, Parliamentary and Health Service Ombudsman on PHSO scrutiny 2019-20, dated 12.10.20
Parliament page
29 Sep 2020 From committee Letter to the Rt Hon Rishi Sunak MP, Chancellor of the Exchequer on PHSO Funding and the Comprehensive Spending Review 2020, dated 22.9.20
Parliament page