Parliamentary and Health Service Ombudsman Scrutiny 2019-20

Public Administration and Constitutional Affairs Committee Closed Inquiry
Opened: 22 Sep 2020 Closed: 3 May 2021 Parliament page
The Public Administration and Constitutional Affairs Committee (PACAC) is launching its annual scrutiny session into the work of the PHSO in the financial year 2019/20. According to the House of Commons Standing Order 146 , PACAC's role in relation to the PHSO is: to examine the reports of the Parliamentary … Read more
14 Recommendations
1 Report
1 Oral session
11 Letters
1 Event
Activity timeline 14 events
7 Sep
2021
Correspondence
7 Sep
2021
Correspondence
10 Jun
2021
Correspondence
8 Jun
2021
Correspondence
20 Apr
2021
Report published
2 Feb
2021
Correspondence
27 Jan
2021
Correspondence
26 Jan
2021
Correspondence
25 Jan
2021
Report published
16 Dec
2020
Correspondence
23 Nov
2020
Oral evidence
17 Nov
2020
Correspondence
Oral evidence sessions 1 session
23 Nov 2020
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Parliamentary and Health Service Ombudsman Scrutiny 2019-20
Amanda Amroliwala CBE · Parliamentary and Health Service Ombudsman Rob Behrens CBE · Parliamentary and Health Service Ombudsman
Title HC No. Published Items Response
Seventh report - Parliamentary and Health Service Ombudsman Scru… HC 843 25 Jan 2021 14 Responded
Recommendations & Conclusions
3 results
Clear
4 Recommendation Accepted in Part
Seventh report - Parliamentary and…
The Committee appreciates that there is a risk that complainants could be overwhelmed with information...
The Committee appreciates that there is a risk that complainants could be overwhelmed with information if all the evidence the PHSO has collected is shared with them, but it remains the case that complainants need to be assured that all … Read more
Government Response
The government acknowledges the value of sharing evidence schedules and already produces a full schedule of *material* evidence upon request. However, it deems scheduling *non-material* evidence disproportionate and does not commit to proactively sharing the schedule without a request.
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8 Recommendation Accepted in Part
Seventh report - Parliamentary and…
It is necessary for complaints to the PHSO to be time-limited, as there needs to...
It is necessary for complaints to the PHSO to be time-limited, as there needs to be some level of certainty about when matters that could potentially be complained about can no longer be taken forward. However, the Committee’s view is … Read more
Government Response
The government states it collects and provides data on cases not taken forward due to time limits, noting 969 such cases in 2019-20. However, it confirms it does not collect specific data on how often or why the Ombudsman’s discretion is used, but will publish updated information on handling out-of-time cases in a new service model policy.
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11 Recommendation Accepted in Part
Seventh report - Parliamentary and…
While peer review does require some degree of understanding of ombudsman services, fresh independent perspectives...
While peer review does require some degree of understanding of ombudsman services, fresh independent perspectives are valuable to avoid groupthink setting in. The Committee recommends that the next peer review should include in its panel an independent member, such as … Read more
Government Response
The government acknowledges the value of an independent auditor on the peer review panel and has developed a list of validated panel members including auditors. They will notify the future peer review chair of this recommendation for consideration, while maintaining that the chair will ultimately decide the panel's composition.
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Government Response AI assessment · 14 of 14 classified
Accepted 3
Accepted in Part 3
Acknowledged 6
Deferred 1
Rejected 1
Total 14 recs
Correspondence 11 letters
7 Sep 2021 To committee Letter from Rob Behrens CBE, Parliamentary and Health Service Ombudsman on the Venice Commission, dated 31.8.21
Parliament page
7 Sep 2021 From committee Letter to Rob Behrens CBE, Chair and Ombudsman, Parliamentary and Health Service Ombudsman on extension of term as Chair and Ombudsman of the PHSO, dated 22.7.21
Parliament page
10 Jun 2021 Rob Behrens CBE, Ombudsman and Chair, Parliamentary and Health Service Ombudsman on an investigation into handling of Windrush man’s status, dated 8.6.21
Parliament page
8 Jun 2021 From committee Letter to Rt Hon Michael Gove MP, Chancellor of the Dutchy of Lancaster on the Commissioner to the PHSO, dated 8.6.21
Parliament page
2 Feb 2021 To committee Letter from Rob Behrens CBE, Ombudsman and Chair, Parliamentary and Health Service Ombudsman on PHSO Annual Scrutiny 2019-20, dated 28.1.21
Parliament page
27 Jan 2021 From committee Letter to Rob Behrens CBE, Ombudsman and Chair, Parliamentary and Health Service Ombudsman on PHSO Annual Scrutiny 2019-20, dated 26.1.21
Parliament page
26 Jan 2021 To committee Letter from Rob Behrens CBE, Ombudsman and Chair, Parliamentary and Health Service Ombudsman on PHSO Annual Scrutiny 2019-20, dated 25.1.21
Parliament page
16 Dec 2020 To committee Letter from Rob Behrens CBE, Ombudsman and Chair, Parliamentary and Health Service Ombudsman on follow-up evidence after 23.11 oral evidence session, dated 8.12.20
Parliament page
17 Nov 2020 To committee Letter from PHSO The Facts, dated 10.11.20
Parliament page
13 Oct 2020 To committee Letter to and response from Rob Behrens, Parliamentary and Health Service Ombudsman on PHSO scrutiny 2019-20, dated 12.10.20
Parliament page
29 Sep 2020 From committee Letter to the Rt Hon Rishi Sunak MP, Chancellor of the Exchequer on PHSO Funding and the Comprehensive Spending Review 2020, dated 22.9.20
Parliament page