Reports & recommendations

198 recommendations, each with the government response on the record. Filter by government response or delivery status.

Title Volume Publication Date Recommendations Links
Bristol Heart Inquiry — Final Report - 18 Jul 2001 198

Recommendations (198)

BRIS-1

Ensure patient involvement in all treatment and care decisions

Recommendation

In a patient-centred healthcare service patients must be involved, wherever possible, in decisions about their treatment and care.

BRIS-2

Integrate patient-professional partnership principles into all healthcare professional education and training

Recommendation

The education and training of all healthcare professionals should be imbued with the idea of partnership between the healthcare professional and the patient.

BRIS-3

Adopt patient-professional partnership model across all NHS healthcare settings

Recommendation
The notion of partnership between the healthcare professional and the patient, whereby the patient and the professional meet as equals with different expertise, must be adopted by healthcare professionals in all parts of the NHS, including healthcare professionals in hospitals.
BRIS-4

Provide treatment and care information in varied forms, stages, and reinforced

Recommendation

Information about treatment and care should be given in a variety of forms, be given in stages and be reinforced over time.

BRIS-5

Tailor patient information to individual needs, circumstances, and wishes

Recommendation

Information should be tailored to the needs, circumstances and wishes of the individual.

BRIS-6

Provide evidence-based patient information in a comprehensible summary format

Recommendation

Information should be based on the current available evidence and include a summary of the evidence and data, in a form which is comprehensible to patients.

BRIS-7

Regularly update and pilot patient information materials with active patient involvement

Recommendation

Various modes of conveying information, whether leaflets, tapes, videos or CDs, should be regularly updated, and developed and piloted with the help of patients.

BRIS-8

NHS Modernisation Agency to prioritise patient information quality and establish accreditation system

Recommendation
The NHS Modernisation Agency should make the improvement of the quality of information for patients a priority. In relation to the content and the dissemination of information for patients, the Agency should identify and promote good practice throughout the NHS. …
BRIS-9

Develop kitemarking system for reliable internet health information guidance for public

Recommendation

The public should receive guidance on those sources of information about health and healthcare on the Internet which are reliable and of good quality: a kitemarking system should be developed.

BRIS-10

Provide NHS tape-recording facilities for patients to record healthcare discussions

Recommendation

Tape-recording facilities should be provided by the NHS to enable patients, should they so wish, to make a tape recording of a discussion with a healthcare professional when a diagnosis, course of treatment, or prognosis is being discussed.

BRIS-11

NHS employers must ensure staff allow patients time for questions

Recommendation
Patients should always be given the opportunity and time to ask questions about what they are told, to seek clarification and to ask for more information. It must be the responsibility of employers in the NHS to ensure that the …
BRIS-12

Provide patients with information enabling active participation in their care decisions.

Recommendation

Patients must be given such information as enables them to participate in their care.

BRIS-13

Provide patients with pre-procedure explanation and post-procedure review opportunity.

Recommendation

Before embarking on any procedure, patients should be given an explanation of what is going to happen and, after the procedure, should have the opportunity to review what has happened.

BRIS-14

Provide support for patients experiencing anxiety due to increased medical knowledge

Recommendation

Patients should be supported in dealing with the additional anxiety sometimes created by greater knowledge.

BRIS-15

Inform patients they can have a chosen person present when receiving information

Recommendation

Patients should be told that they may have another person of their choosing present when receiving information about a diagnosis or a procedure.

BRIS-16

Empower patients to decline information, requiring skilled healthcare professional communication

Recommendation

Patients should be given the sense of freedom to indicate when they do not want any (or more) information: this requires skill and understanding from healthcare professionals.

BRIS-17

Ensure patients receive copies of all inter-professional letters about their care

Recommendation

Patients should receive a copy of any letter written about their care or treatment by one healthcare professional to another.

BRIS-18

Provide parents of young children with copies of all inter-professional healthcare letters

Recommendation

Parents of those too young to take decisions for themselves should receive a copy of any letter written by one healthcare professional to another about their child’s treatment or care.

BRIS-19

Require effective communication among healthcare professionals to avoid conflicting patient advice

Recommendation

Healthcare professionals responsible for the care of any particular patient must communicate effectively with each other. The aim must be to avoid giving the patient conflicting advice and information.

BRIS-20

Establish comprehensive counselling and support services as integral to patient care

Recommendation
The provision of counselling and support should be regarded as an integral part of a patient’s care. All hospital trusts should have a well-developed system and a well-trained group of professionals whose task it is to provide this type of …
BRIS-21

Require every trust to provide a professional bereavement service and online information

Recommendation
Every trust should have a professional bereavement service. (We also reiterate what was recommended in the Inquiry’s Interim Report: ‘Recommendation 13: As hospitals develop websites, a domain should be created concerned with bereavement in which all the relevant information concerning …
BRIS-22

Fund voluntary organisations meeting NHS standards for patient and carer support

Recommendation
Voluntary organisations which provide care and support to patients and carers in the NHS (such as through telephone helplines, the provision of information and the organisation of self-help groups) play a very important role. Groups which meet the appropriate standards …
BRIS-23

Endorse and implement DoH consent guide across all NHS healthcare professional practice

Recommendation
We note and endorse the recent statement on consent produced by the DoH: ‘Reference guide to consent for examination or treatment’, 2001. It should inform the practice of all healthcare professionals in the NHS and be introduced into practice in …
BRIS-24

Treat patient consent as an ongoing process, not a single signature event

Recommendation

The process of informing the patient, and obtaining consent to a course of treatment, should be regarded as a process and not a one-off event consisting of obtaining a patient’s signature on a form.

BRIS-25

Extend consent process to all clinical procedures involving touching, focusing on communication

Recommendation

The process of consent should apply not only to surgical procedures but to all clinical procedures and examinations which involve any form of touching. This must not mean more forms: it means more communication.

BRIS-26

Provide comprehensive information on risks, alternatives, and outcomes for informed patient consent

Recommendation
As part of the process of obtaining consent, except when they have indicated otherwise, patients should be given sufficient information about what is to take place, the risks, uncertainties, and possible negative consequences of the proposed treatment, about any alternatives …
BRIS-27

Provide patients with performance information for trusts, specialties, and consultant units

Recommendation
Patients should be referred to information relating to the performance of the trust, of the specialty and of the consultant unit (a consultant and the team of doctors who work under his or her supervision). (See further the Recommendations on …
BRIS-28

Routinely seek, act on, and publish patient feedback and experience surveys across NHS

Recommendation
Patients must be given the opportunity to pass on views on the service which they have received: all parts of the NHS should routinely seek and act on feedback from patients as to their views of the service. In addition, …
BRIS-29

Require trusts to provide clear patient access to information and explanation

Recommendation

NHS trusts and primary care trusts must have systems which ensure that patients know where and to whom to go when they need further information or explanation.

BRIS-30

Implement and securely fund Patient Advocacy and Liaison Services in all NHS trusts

Recommendation
We endorse the initiative in ‘The NHS Plan’ to establish a Patient Advocacy and Liaison Service in every NHS trust and primary care trust. The establishment of this service should be implemented in full as quickly as possible. Once established, …
BRIS-31

Require trusts to publish periodic reports on patient views and actions

Recommendation
Trusts and primary care trusts must have systems for publishing periodic reports on patients’ views and suggestions, including information about the action taken in the light of them. (See further the Recommendations on care of an appropriate standard.)
BRIS-32

Promote collaboration among patient advocacy services for seamless information and support

Recommendation
So as to provide for patients an effective, efficient and seamless information and advocacy service, consideration should be given to how the various patient advocacy and liaison services in a given geographical area could most effectively collaborate, including in relation …
BRIS-33

Establish a duty of candour for all NHS staff regarding adverse events

Recommendation

A duty of candour, meaning a duty to tell a patient if adverse events2 have occurred, must be recognised as owed by all those working in the NHS to patients.

BRIS-34

Ensure patients receive acknowledgement, explanation, and apology when care goes wrong

Recommendation

When things go wrong, patients are entitled to receive an acknowledgement, an explanation and an apology.

BRIS-35

Create a 'one-stop shop' system in every trust for patient concerns

Recommendation

There should be a clear system, in the form of a ‘one-stop shop’ in every trust, for addressing the concerns of a patient about the care provided by, or the conduct of, a healthcare professional.

BRIS-36

Establish independent, swift, and thorough complaints handling with advocacy for patients

Recommendation
Complaints should be dealt with swiftly and thoroughly, keeping the patient (and carer) informed. There should be a strong independent element, not part of the trust’s management or board, in any body considering serious complaints which require formal investigation. An …
BRIS-37

Urgently review compensation system for medical harm, replacing clinical negligence

Recommendation
There should be an urgent review of the system for providing compensation to those who suffer harm arising out of medical care. The review should be concerned with the introduction of an administrative system for responding promptly to patients’ needs …
BRIS-38

Make DoH roles explicit: NHS headquarters and independent regulatory framework

Recommendation
The DoH’s roles in relation to the NHS must in future be made explicit. The DoH should have two roles. It should be the headquarters of the NHS. It should also establish an independent framework of regulation which will assure …
BRIS-39

Create two independent councils for healthcare quality and professional regulation

Recommendation
The framework of regulation must consist of two overarching organisations, independent of government, which bring together the various bodies which regulate healthcare. A Council for the Quality of Healthcare should be created to bring together those bodies which regulate healthcare …
BRIS-40

Ensure independent Councils report to DoH and Parliament with DoH oversight

Recommendation
The two Councils should be independent of government and report both to the DoH and to Parliament. There should be close collaboration between the two Councils. The DoH should establish and fund the Councils and set their strategic framework, and …
BRIS-41

Ensure all healthcare quality and professional competence bodies are independent of DoH

Recommendation
The various bodies whose purpose it is to assure the quality of care in the NHS (for example, CHI and NICE) and the competence of healthcare professionals (for example, the GMC and the Nursing and Midwifery Council) must themselves be …
BRIS-42

Regulatory bodies must be independent and reflect interests of patients and professionals

Recommendation

All the various bodies and organisations concerned with regulation, besides being independent of government, must involve and reflect the interests of patients, the public and healthcare professionals, as well as the NHS and government.

BRIS-43

Redefine trust-consultant contracts to specify resources and explicit work commitments

Recommendation
The contractual relationship between trusts and consultants should be redefined. The trust must provide the consultant with the time, space and the necessary tools to do the job. Consultants must accept that the time spent in the hospital and what …
BRIS-44

Examine Distinction Awards for consultants to incentivise quality care and extend to juniors

Recommendation
The system of Distinction Awards for hospital consultants should be examined to determine whether it could be used to provide greater incentives than exist at present for providing good quality of care to patients. The possibility of its extension to …
BRIS-45

Incorporate doctors' professional practice code into employment contracts and GP terms

Recommendation
The doctors’ Code of Professional Practice, as set down in the GMC’s ‘Good Medical Practice’, should be incorporated into the contract of employment between doctors and trusts. In the case of GPs, the terms of service should be amended to …
BRIS-46

Incorporate professional codes of practice into contracts for nurses, allied professions, managers

Recommendation

The relevant codes of practice for nurses, for professions allied to medicine and for managers should be incorporated into their contracts of employment with hospital trusts or primary care trusts.

BRIS-47

Enable trusts to independently address healthcare professional code breaches

Recommendation

Trusts should be able to deal as employers with breaches of the relevant professional code by a healthcare professional, independently of any action which the relevant professional body may take.

BRIS-48

Ensure equal security of tenure for trust senior managers and NHS professionals

Recommendation

The security of tenure of the chief executive and senior managers of trusts should be on a par with that of other senior professionals in the NHS.

BRIS-49

Implement transparent, ability-based selection criteria for trust executive directors

Recommendation

The criteria and process for selection of the executive directors of a trust board must be open and transparent. Appointments should be made on the basis of ability and not on the basis of seniority.

BRIS-50

Create training and support for clinicians seeking executive director roles

Recommendation

The NHS Leadership Centre, in conjunction with trusts, should develop programmes of training and support for clinicians and others who seek to become executive directors.

BRIS-51

Establish NHS Appointments Commission for non-executive director appointments

Recommendation

As recommended in ‘The NHS Plan’, there should be an NHS Appointments Commission responsible for the appointment of non-executive directors of NHS trusts, health authorities and primary care trusts.

BRIS-52

Implement induction programme for new non-executive directors via Leadership Centre

Recommendation
Newly appointed non-executive directors of trusts, health authorities and primary care trusts should receive a programme of induction: this should refer to the principles and values of the NHS and their duties and responsibilities with regard to the quality of …
BRIS-53

Develop a standard NHS job description for non-executive directors

Recommendation

A standard job description should be developed by the NHS for non-executive directors, as proposed in ‘The NHS Plan’.

BRIS-54

Provide ongoing training, support, advice for non-executive directors via Leadership Centre

Recommendation

Throughout their period of tenure, non-executive directors should be provided with training, support and advice organised and co-ordinated through the NHS Leadership Centre.

BRIS-55

Establish independent advice and mentorship for trust board Chairs

Recommendation

The Chairs of trust boards should have a source of independent advice (or mentor) during their period of office, drawn from a pool of experts assembled by the NHS Leadership Centre.

BRIS-56

Ensure management continuity during trust board Chair transition periods

Recommendation
Arrangements should be in place in the standing orders of trust boards to provide for proper continuity in the management of the trust’s affairs in the period between the cessation of the Chair’s term of office and the commencement of …
BRIS-57

Prioritise non-clinical skills in healthcare professional education and development

Recommendation
Greater priority than at present should be given to non-clinical aspects of care in six key areas in the education, training and continuing professional development of healthcare professionals: skills in communicating with patients and with colleagues; education about the principles …
BRIS-58

Formally assess non-clinical patient care competence for initial professional qualification

Recommendation

Competence in non-clinical aspects of caring for patients should be formally assessed as part of the process of obtaining an initial professional qualification, whether as a doctor, a nurse or some other healthcare professional.

BRIS-59

Make communication skills education essential for all healthcare professionals

Recommendation
Education in communication skills must be an essential part of the education of all healthcare professionals. Communication skills include the ability to engage with patients on an emotional level, to listen, to assess how much information a patient wants to …
BRIS-60

Include inter-professional engagement and respect in communication skills training

Recommendation

Communication skills must also include the ability to engage with and respect the views of fellow healthcare professionals.

BRIS-61

Implement joint inter-professional courses in healthcare professional education and training

Recommendation

The education, training and Continuing Professional Development (CPD) of all healthcare professionals should include joint courses between the professions.

BRIS-62

Increase opportunities for multi-professional teams to learn and train together

Recommendation

There should be more opportunities than at present for multi-professional teams to learn, train and develop together.

BRIS-63

Provide healthcare management education for all aspiring clinical professionals

Recommendation

All those preparing for a career in clinical care should receive some education in the management of healthcare, the health service and the skills required for management.

BRIS-64

Create shadowing opportunities for managers and clinicians to understand roles

Recommendation

Greater opportunities should be created for managers and clinicians to ‘shadow’ one another for short periods to learn about their respective roles and work pressures.

BRIS-65

NHS Leadership Centre to issue guidelines on acceptable leadership styles and practices

Recommendation

An early priority for the new NHS Leadership Centre should be to offer guidelines as to leadership styles and practices which are acceptable and to be encouraged within the NHS, and those which are not.

BRIS-66

Identify and train potential NHS leaders, investing in leadership skills development

Recommendation

Steps should be taken to identify and train those within the NHS who have the potential to exercise leadership. There needs be a sustained investment in developing leadership skills at all levels in the NHS.

BRIS-67

Focus NHS leadership investment on joint, multi-professional training for all staff

Recommendation

The NHS’s investment in developing and funding programmes in leadership skills should be focused on supporting joint education and multi-professional training, open to nurses, doctors, managers and other healthcare professionals.

BRIS-68

Involve NHS Leadership Centre in all healthcare professional education and development stages

Recommendation

The NHS Leadership Centre should be involved in all stages of the education, training and continuing development of all healthcare professionals.

BRIS-69

Broaden healthcare professional regulation to include education, training, CPD, and revalidation

Recommendation
Regulation of healthcare professionals is not just about disciplinary matters. It should be understood as encapsulating all of the systems which combine to assure the competence of healthcare professionals: education, registration, training, CPD and revalidation as well as disciplinary matters.
BRIS-70

Establish single regulatory bodies for each distinct healthcare professional group

Recommendation
For each group of healthcare professionals (doctors, nurses and midwives, the professions allied to medicine, and managers) there should be one body charged with overseeing all aspects relating to the regulation of professional life: education, registration, training, CPD, revalidation and …
BRIS-71

Establish a single body to coordinate all healthcare professional regulatory bodies

Recommendation
In addition, a single body should be charged with the overall co-ordination of the various professional bodies and with integrating the various systems of regulation. It should be called the Council for the Regulation of Healthcare Professionals. (In effect, this …
BRIS-72

Prioritise establishing statutory Council for Regulation of Healthcare Professionals with broad membership

Recommendation
The Council for the Regulation of Healthcare Professionals should be established as a matter of priority. It should have a statutory basis. It should report to Parliament. It should have a broadly-based membership, consisting of representatives of the bodies which …
BRIS-73

Grant Council powers to enforce good regulation principles and consistent professional body behaviour

Recommendation
The Council for the Regulation of Healthcare Professionals should have formal powers to require bodies which regulate the separate groups of healthcare professionals to conform to principles of good regulation. It should act as a source of guidance and of …
BRIS-74

Council to prioritise promoting common curricula and shared learning across professions

Recommendation

It should be a priority for the Council for the Regulation of Healthcare Professionals to promote common curricula and shared learning across the professions.

BRIS-75

Establish pilot schemes for common first-year undergraduate education for all healthcare professionals

Recommendation

Pilot schemes should be established to develop and evaluate the feasibility of making the first year’s course of undergraduate education common to all those wishing to become healthcare professionals.

BRIS-76

Universities to develop closer links for joint medical and nursing student education

Recommendation

Universities should develop closer links between medical schools and schools of nursing education with a view to providing more joint education between medical and nursing students.

BRIS-77

Universities to link medical/nursing schools with management training for all professionals

Recommendation

Universities should develop closer links between medical and nursing schools and centres for education and training in health service and public sector management, with a view to enabling all healthcare professionals to learn about management.

BRIS-78

Widen medical school access for diverse academic and socio-economic backgrounds

Recommendation
Access to medical schools should be widened to include people from diverse academic and socio-economic backgrounds. Those with qualifications in other areas of healthcare and those with an educational background in subjects other than science, who have the ability and …
BRIS-79

GMC's 'Good Medical Practice' to inform medical school selection and curricula

Recommendation

The attributes of a good doctor, as set down in the GMC’s ‘Good Medical Practice’, must inform every aspect of the selection criteria and curricula of medical schools.

BRIS-80

Involve NHS and public in establishing selection criteria for healthcare professionals

Recommendation

The NHS and the public should be involved in (a) establishing the criteria for selection and (b) the selection of those to be educated as doctors, nurses and as other healthcare professionals.

BRIS-81

Establish Medical Education Standards Board (MESB) under GMC for postgraduate training

Recommendation
In relation to doctors, we endorse the proposal to establish a Medical Education Standards Board (MESB), to co-ordinate postgraduate medical training. The MESB should be part of and answerable to the GMC which should have a wider role. (See Recommendation …
BRIS-82

Make Continuing Professional Development (CPD) compulsory for all healthcare professionals

Recommendation

CPD, being fundamental to the quality of care provided to patients, should be compulsory for all healthcare professionals.

BRIS-83

Provide incentives, funding, and time for healthcare professional continuous professional development

Recommendation
Trusts and primary care trusts should provide incentives to encourage healthcare professionals to maintain and develop their skills. The contract (or, in the case of GPs, other relevant mechanism) between the trust and the healthcare professional should provide for the …
BRIS-84

Trusts must ensure CPD resources meet patient needs and professional aspirations

Recommendation
Trusts and primary care trusts must take overall responsibility through an agreed plan for their employees’ use of the time allocated to CPD. They must seek to ensure that the resources deployed for CPD contribute towards meeting the needs of …
BRIS-85

Mandate periodic appraisal for all healthcare professionals in employment contracts

Recommendation

Periodic appraisal should be compulsory for all healthcare professionals. The requirement to participate in appraisal should be included in the contract of employment.

BRIS-86

Expedite implementation of regular appraisal for all hospital consultants

Recommendation

The commitment in ‘The NHS Plan’ to introduce regular appraisal for hospital consultants must be implemented as soon as possible.

BRIS-87

Incorporate periodic appraisal requirement into General Practitioners' terms of service

Recommendation

The requirement to undergo periodic appraisal should also be incorporated into GPs’ terms of service.

BRIS-88

Mandate periodic revalidation for all healthcare professionals in employment contracts

Recommendation
Periodic revalidation, whereby healthcare professionals demonstrate that they remain fit to practise in their chosen profession, should be compulsory for all healthcare professionals. The requirement to participate in periodic revalidation should be included in the contract of employment.
BRIS-89

Involve public, employers, and professional groups in revalidation processes

Recommendation

The public, as well as the employer and the relevant professional group, must be involved in the processes of revalidation.

BRIS-90

Council to review revalidation systems and incorporate managers into professional development

Recommendation
The new Council for the Regulation of Healthcare Professionals should take as a further priority an early review of the various systems of revalidation and re-registration to ensure that they are sufficiently rigorous, and in alignment both with each other …
BRIS-91

Subject healthcare managers to regulatory bodies and professional codes of practice

Recommendation

Managers as healthcare professionals should be subject to the same obligations as other healthcare professionals, including being subject to a regulatory body and professional code of practice. (See Recommendation 70.)

BRIS-92

Provide protected time for clinicians undertaking managerial roles beyond clinical practice

Recommendation

Where clinicians hold managerial roles which extend beyond their immediate clinical practice, sufficient protected time in the form of allocated sessions must be made available for them to carry out that managerial role.

BRIS-93

Require managerial competence for clinicians appointed to managerial roles with training

Recommendation

Any clinician, before appointment to a managerial role, must demonstrate the managerial competence to undertake what is required in that role: training and support should be made available by trusts and primary care trusts.

BRIS-94

Appoint clinicians to managerial roles based solely on demonstrated competence

Recommendation

Clinicians should not be required or expected to hold managerial roles on bases other than competence for the job. For example, seniority or being next in turn are not appropriate criteria for the appointment of clinicians to managerial roles.

BRIS-95

Review incentives for senior clinicians in managerial roles, enabling return to practice

Recommendation
The professional and financial incentives for senior clinicians to undertake full-time senior managerial roles should be reviewed: the aim should be to enable senior clinicians to move into a full-time managerial role, and subsequently, if they so wish, to move …
BRIS-96

Establish minimum clinical practice levels for clinicians in part-time managerial roles

Recommendation
To protect patients, in the case of clinicians who take on managerial roles but wish to continue to practise as clinicians, experts together with managers from the NHS should issue advice as to the minimum level of regular clinical practice …
BRIS-97

Differentiate revalidation for managers maintaining clinical practice and those restarting after retraining

Recommendation
To facilitate the movement of clinicians in and out of managerial positions, the proposed systems for the revalidation (and re-registration) of doctors, nurses and professions allied to medicine should distinguish between professionals who are managers and also maintaining a clinical …
BRIS-98

Regulatory bodies to vary professional duties for full-time managers without patient care

Recommendation
The relevant professional regulatory bodies should make rules varying the professional duties of those professionals, whose registration they hold, who are in full-time managerial roles, so as to take account of the fact that, while occupying such roles, they do …
BRIS-99

Mandate direct supervision for clinicians performing new clinical procedures until expert

Recommendation

Any clinician carrying out any clinical procedure for the first time must be directly supervised by colleagues who have the necessary skill, competence and experience until such time as the relevant degree of expertise has been acquired.

BRIS-100

Mandate ethics committee approval for all new untried invasive clinical procedures

Recommendation
Before any new and hitherto untried invasive clinical procedure can be undertaken for the first time, the clinician involved should have to satisfy the relevant local research ethics committee that the procedure is justified and it is in the patient’s …
BRIS-101

Re-form local ethics committees to assess new invasive clinical procedures

Recommendation

Local research ethics committees should be re-formed as necessary so that they are capable of considering applications to undertake new and hitherto untried invasive clinical procedures.

BRIS-102

Ensure patients are informed about innovative procedures and clinician experience

Recommendation

Patients are always entitled to know the extent to which a procedure which they are about to undergo is innovative or experimental. They are also entitled to be informed about the experience of the clinician who is to carry out the procedure.

BRIS-103

Royal College of Surgeons to develop training and explore surgeon age limits

Recommendation
The Royal College of Surgeons of England should, in partnership with university medical schools and the NHS, be enabled to develop its unit for the training of surgeons, particularly in new techniques. It should also explore the question of whether …
BRIS-104

Professional bodies must adopt flexible, local disciplinary actions for misconduct

Recommendation
In the exercise of their disciplinary function the professional regulatory bodies must adopt a more flexible approach towards what constitutes misconduct. They must deal with cases, as far as possible, at a local level and must have available a range …
BRIS-105

Involve public in all professional regulatory body activities, including discipline

Recommendation

The need to involve the public in the various professional regulatory bodies applies as much to discipline as to all the other activities of these bodies (see Recommendation 42).

BRIS-106

Establish independent National Patient Safety Agency for healthcare safety and quality

Recommendation
We support and endorse the broad framework of recommendations advocated in the report ‘An Organisation with a Memory’ by the Chief Medical Officer’s expert group on learning from adverse events in the NHS. The National Patient Safety Agency proposed as …
BRIS-107

Create open, non-punitive NHS environment for reporting sentinel events

Recommendation

Every effort should be made to create in the NHS an open and non-punitive environment in which it is safe to report and admit sentinel events.

BRIS-108

Conduct priority studies to establish baseline of NHS sentinel events

Recommendation

Major studies should, as a matter of priority, be carried out to investigate the extent and type of sentinel events in the NHS to establish a baseline against which improvements can be made and measured.

BRIS-109

Create single, unified system for reporting and analysing sentinel events

Recommendation

There should a single, unified, accessible system for reporting and analysing sentinel events, with clear protocols indicating the categories of information which must be reported to a national database.

BRIS-110

National Patient Safety Agency to manage national sentinel events database

Recommendation

The national database of sentinel events should be managed by the National Patient Safety Agency, so as to ensure that a high degree of confidence is placed in the system by the public.

BRIS-111

Require National Patient Safety Agency to inform trusts and publish reports

Recommendation
The National Patient Safety Agency, in the exercise of its function of surveillance of sentinel events, should be required to inform all trusts of the need for immediate action, in the light of occurrences reported to it. The Agency should …
BRIS-112

Conduct structured analysis of sentinel events considering organisational factors

Recommendation
All sentinel events should be subject to a form of structured analysis in the trust where they occur, which takes into account not only the conduct of individuals, but also the wider contributing factors within the organisation which may have …
BRIS-113

Make reporting of sentinel events easy using all communication means

Recommendation

The reporting of sentinel events must be made as easy as possible, using all available means of communication (including a confidential telephone reporting line).

BRIS-114

Grant immunity for NHS staff reporting sentinel events within 48 hours

Recommendation
Members of staff in the NHS should receive immunity from disciplinary action by the employer or by a professional body if they report a sentinel event to the trust or to the national database within 48 hours, except where they …
BRIS-115

Discipline NHS staff who cover up or fail to report sentinel events

Recommendation

Members of staff in the NHS who cover up or do not report a sentinel event may be subject to disciplinary action by their employer or by their professional body.

BRIS-116

Provide opportunity to report sentinel events in confidence

Recommendation

The opportunity should exist to report a sentinel event in confidence.

BRIS-117

Require contractual stipulation for confidential, non-disciplinary reporting of sentinel events.

Recommendation

There should be a stipulation in every healthcare professional’s contract that sentinel events must be reported, that reporting can be confidential, and that reporting within a specified time period will not attract disciplinary action.

BRIS-118

Integrate sentinel event reporting into all NHS trust staff training and communications.

Recommendation
The process of reporting of sentinel events should be integrated into every trust’s internal communications, induction training and other staff training. Staff must know what is expected of them, to whom to report and what systems are in place to …
BRIS-119

Abolish clinical negligence system, establish expert group for alternative patient compensation.

Recommendation
In order to remove the disincentive to open reporting and the discussion of sentinel events represented by the clinical negligence system, this system should be abolished. It should be replaced by an alternative system for compensating those patients who suffer …
BRIS-120

NPSA to urgently apply engineering design approaches to reduce sentinel events.

Recommendation
The proposed National Patient Safety Agency should, as a matter of urgency, bring together managers in the NHS, representatives of the pharmaceutical companies and manufacturers of medical equipment, members of the healthcare professions and the public, to seek to apply …
BRIS-121

Assign executive and non-executive board members responsibility for clinical safety strategy.

Recommendation
At the level of individual trusts, an executive member of the board should have the responsibility for putting into operation the trust’s strategy and policy on safety in clinical care. Further, a non-executive director should be given specific responsibility for …
BRIS-122

Designate NICE as sole body for national clinical standards coordination and review.

Recommendation

One body should be responsible for co-ordinating all action relating to the setting, issuing and keeping under review of national clinical standards: this should be NICE, suitably structured so as to give it the necessary independence and authority.

BRIS-123

Grant NICE exclusive authority to issue national clinical standards to NHS.

Recommendation
Once the recommended system is in place, only NICE should be permitted to issue national clinical standards to the NHS. The DoH (as the headquarters of the NHS) while issuing, for example, National Service Frameworks and supplementary guidance, should not …
BRIS-124

NICE to involve public, patients, professionals in clinical standards development and review.

Recommendation
NICE should pursue vigorously its current policy of involving as wide a community as possible, including the public, patients and carers, in the work to develop and keep under review clinical standards. In particular, the special expertise of the Royal …
BRIS-125

Formulate national clinical standards from patient-centred perspective, based on best evidence.

Recommendation
National standards of clinical care should reflect the commitment to patient-centred care and thus in future be formulated from the perspective of the patient. The standards should address the quality of care that a patient with a given illness or …
BRIS-126

Clearly distinguish between obligatory and aspirational national clinical care standards.

Recommendation

Such standards for clinical care as are established should distinguish clearly between those which are obligatory and must be observed, and those to which the NHS should aspire over time.

BRIS-127

Publish and revise timetable for national clinical standards development, including target dates.

Recommendation
A timetable over the short, medium and long term should be published, and revised periodically, for the development of national clinical standards, so that the public may be consulted and kept aware of those areas of healthcare which are covered …
BRIS-128

Provide NICE with resources and statutory authority for national clinical standards role.

Recommendation

Resources, and any necessary statutory authority, must be made available to NICE to allow it to perform its role of developing, issuing and keeping under review national clinical standards.

BRIS-129

Make public the national clinical care standards patients expect from NHS.

Recommendation

Standards of clinical care which patients are entitled to expect to receive in the NHS should be made public.

BRIS-130

Establish single, coherent set of generic standards for safe, quality care.

Recommendation
There must be a single, coherent, co-ordinated set of generic standards: that is, standards relating to the patient’s experience and the systems for ensuring that care is safe and of good quality (for example corporate management, clinical governance, risk management, …
BRIS-131

Replace trust inspection system with supportive, flexible validation and revalidation.

Recommendation
The current system of inspection of trusts and primary care trusts should be changed to become a system of validation4 and periodic revalidation of these trusts. The system should be supportive and flexible. Its aim should be to promote continued …
BRIS-132

Designate CHI as sole body for validating and revalidating NHS trusts.

Recommendation
One body should be responsible for validating and re-validating NHS trusts and primary care trusts. This body should be CHI, suitably structured so as to give it the necessary independence and authority. Other bodies (for example the NHS Litigation Authority) …
BRIS-133

Base trust validation on compliance with generic standards for safe, quality care.

Recommendation

Validation and revalidation of trusts should be based upon compliance with the generic standards which relate to the patient’s experience and the systems for ensuring that care is safe and of good quality.

BRIS-134

Make public the trust validation standards and revalidation results.

Recommendation

The standards against which trusts are to be validated, and the results of the process of validation or revalidation, should be made public.

BRIS-135

Require private and voluntary NHS providers to meet national standards

Recommendation
Any organisation in the voluntary or private sector which provides services to NHS patients should be required to meet the standards for systems, facilities and staff which organisations in the NHS must meet. The aim should be that, wherever care …
BRIS-136

Empower validating body to suspend or withdraw trust validation for failing standards

Recommendation
The validating body should have the power to withdraw, withhold or suspend a trust’s validation if standards fall such as to threaten the quality of care or the safety of patients. Any trust or organisation whose validation may be affected …
BRIS-137

CHI should integrate existing trust accreditation programmes into its validation process

Recommendation
CHI should consider how it might work with the providers of those programmes of accreditation already adopted by a significant number of trusts. In the future, where required standards are met, CHI should accept as part of its validation process …
BRIS-138

Pilot and evaluate extending trust validation to discrete, identifiable services

Recommendation

The process of validation of trusts should, in time, be extended to cover discrete, identifiable services within trusts. This extension of validation should first be piloted and evaluated.

BRIS-139

Include children's acute and paediatric cardiac services in discrete validation pilot

Recommendation

The pilot exercise for this form of validation should include children’s acute hospital services and paediatric cardiac surgery.

BRIS-140

Prioritise specialist services for validation if discrete services pilot is successful

Recommendation
Should the pilot exercise be successful, the category of discrete services which should be a priority for this form of validation are those specialist services which are currently funded or meet the criteria for funding by the National Specialist Commissioning …
BRIS-141

Require discrete services to meet current standards or cease offering the service

Recommendation
For discrete services, whether specialist services or otherwise, to be validated trusts they must be able to demonstrate that all relevant aspects of the service can currently be met, rather than that the trust aims to develop so as to …
BRIS-142

Prioritise quality and safety for specialist services; fund patient travel and accommodation

Recommendation
Where the interests of securing quality of care and the safety of patients require that there be only a small number of centres offering a specialist service, the requirements of quality and safety should prevail over considerations of ease of …
BRIS-143

Establish multidisciplinary clinical audit as the core of local performance monitoring

Recommendation

The process of clinical audit, which is now widely practised within trusts, should be at the core of a system of local monitoring of performance. Clinical audit should be multidisciplinary.

BRIS-144

Trusts must fully support clinical audit with resources and a central co-ordinating office

Recommendation
Clinical audit must be fully supported by trusts. They should ensure that healthcare professionals have access to the necessary time, facilities, advice and expertise in order to conduct audit effectively. All trusts should have a central clinical audit office which …
BRIS-145

Make clinical audit compulsory for all healthcare professionals and part of contracts

Recommendation

Clinical audit should be compulsory for all healthcare professionals providing clinical care and the requirement to participate in it should be included as part of the contract of employment.

BRIS-146

Consolidate national clinical performance monitoring into a new CHI Office

Recommendation

The monitoring of clinical performance at a national level should be brought together and co-ordinated in one body: an independent Office for Information on Healthcare Performance. This Office should be part of CHI.

BRIS-147

New Office to co-ordinate national audits and provide early performance surveillance

Recommendation
The Office for Information on Healthcare Performance should supplant the current fragmentation of approach through a programme of activities involving the co-ordination of the various national audits. In addition to its other responsibilities, the new system should provide a mechanism …
BRIS-148

Implement a single, trusted system for collecting clinical and administrative data

Recommendation
The current ‘dual’ system of collecting data in the NHS in separate administrative and multiple clinical systems is wasteful and anachronistic. A single approach to collecting data should be adopted, which clinicians can trust and use and from which information …
BRIS-149

Improve clinician confidence in Patient Administration Systems data through collaboration

Recommendation
Steps should be taken nationally and locally to build the confidence of clinicians in the data recorded in the Patient Administration Systems in trusts (which is subsequently aggregated nationally to form the Hospital Episode Statistics). Such steps should include the …
BRIS-150

Support Hospital Episode Statistics as a reliable national resource for monitoring outcomes

Recommendation

The Hospital Episode Statistics database should be supported as a major national resource which can be used reliably, with care, to undertake the monitoring of a range of healthcare outcomes.

BRIS-151

Improve status, training, and qualifications of clinical coding staff for data accuracy

Recommendation
Systems for clinical audit and for monitoring performance rely on accurate and complete data. Competent staff, trained in clinical coding, and supported in their work are required: the status, training and professional qualifications of clinical coding staff should be improved.
BRIS-152

Review incentives for data quality; include trust performance in validation process

Recommendation
The system of incentives and penalties to encourage trusts to provide complete and validated data of a high quality to the national database should be reviewed. Any new system must include reports of each trust’s performance in terms of the …
BRIS-153

Develop clear, high-quality national healthcare performance indicators comprehensible to the public

Recommendation

At national level, the indicators of performance should be comprehensible to the public as well as to healthcare professionals. They should be fewer and of high quality, rather than numerous but of questionable or variable quality.

BRIS-154

Invest in world-class IT systems for efficient healthcare data collection and feedback

Recommendation
The need to invest in world-class IT systems must be recognised so that the fundamental principles of data collection, validation and management can be observed: that data be collected only once; that the data be part and parcel of systems …
BRIS-155

Ensure patients and public can access trust and consultant unit performance information

Recommendation

Patients and the public must be able to obtain information as to the relative performance of the trust and the services and consultant units within the trust.

BRIS-156

Require trust boards to publicly report compliance with national clinical standards

Recommendation

As part of their Annual Reports trust boards should be required to report on the extent of their compliance with the national clinical standards. These reports should be made public and be made available to CHI.

BRIS-157

Embed public and patient perspectives into all NHS healthcare decision-making structures

Recommendation

The involvement of the public in the NHS must be embedded in its structures: the perspectives of patients and of the public must be heard and taken into account wherever decisions affecting the provision of healthcare are made.

BRIS-158

Require non-NHS regulatory bodies to involve the public in healthcare decisions

Recommendation
Organisations which are not part of the NHS but have an impact on it, such as Royal Colleges, the GMC, the Nursing and Midwifery Council and the body responsible for regulating the professions allied to medicine, must involve the public …
BRIS-159

Ensure transparent public involvement processes in NHS organisations, reported annually

Recommendation
The processes for involving patients and the public in organisations in the NHS must be transparent and open to scrutiny: the annual report of every organisation in the NHS should include a section setting out how the public has been …
BRIS-160

Focus public involvement on NHS service development, delivery, safety, and quality regulation

Recommendation
The public’s involvement in the NHS should particularly be focused on the development and planning of healthcare services and on the operation and delivery of healthcare services, including the regulation of safety and quality, the competence of healthcare professionals, and …
BRIS-161

Ensure Patients' Forums and Councils include wider public, not just patient groups

Recommendation
Proposals to establish Patients’ Forums and Patients’ Councils must allow for the involvement of the wider public and not be limited only to patients or to patients’ groups. They must be seen as an addition to the process of involving …
BRIS-162

Routinely evaluate NHS public involvement mechanisms based on evidence of effectiveness

Recommendation

The mechanisms for the involvement of the public in the NHS should be routinely evaluated. These mechanisms should draw on the evidence of what works.

BRIS-163

Provide training and guidance to properly support public involvement processes

Recommendation

The process of public involvement must be properly supported, through for example, the provision of training and guidance.

BRIS-164

Provide financial resources to support public involvement, covering costs like childcare

Recommendation

Financial resources must be made available to enable members of the public to become involved in NHS organisations: this should include provision for payments to cover, for example, the costs of childcare, or loss of earnings.

BRIS-165

NHS Modernisation Agency to advise on achieving widest public and patient involvement

Recommendation
The involvement of the public, particularly of patients, should not be limited to the representatives of patients’ groups, or to those representing the interests of patients with a particular illness or condition: the NHS Modernisation Agency should advise the NHS …
BRIS-166

PCTs must involve public in commissioning hospital services and gather feedback

Recommendation
Primary care trusts (and groups), given their capacity to influence the quality of care in hospitals, must involve patients and the public, for example through each PCG/T’s Patient and Advocacy Liaison Service. They must make efforts systematically to gather views …
BRIS-167

Appoint National Director for Children's Healthcare Services to promote improvements

Recommendation

A National Director for Children’s Healthcare Services should be appointed to promote improvements in healthcare services provided for children.

BRIS-168

Consider creating a Children's Commissioner for England to promote children's rights

Recommendation
Consideration should be given to the creation of an office of Children’s Commissioner in England, with the role of promoting the rights of children in all areas of public policy and seeking improvements to the ways in which the needs …
BRIS-169

Expand Cabinet Committee remit to include healthcare for children and young people

Recommendation

The Cabinet Committee on Children and Young People’s Services should specifically include in its remit matters to do with healthcare and health services for children and young people.

BRIS-170

Designate senior staff in health authorities for local children's healthcare commissioning

Recommendation

Each health authority and each primary care group or primary care trust should designate a senior member of staff who should have responsibility for commissioning children’s healthcare services locally.

BRIS-171

Designate executive board member to protect children's interests in trusts

Recommendation
All trusts which provide services for children as well as adults, should have a designated executive member of the board whose responsibility it is to ensure that the interests of children are protected and that they are cared for in …
BRIS-172

Urgently agree and implement National Service Framework for children's healthcare

Recommendation

The proposed National Service Framework (NSF) for children’s healthcare services must be agreed and implemented as a matter of urgency.

BRIS-173

NSF must establish standards for all children's acute healthcare services

Recommendation

The NSF should include a programme for the establishment of standards in all areas of children’s acute hospital and healthcare services.

BRIS-174

NSF must set obligatory and aspirational standards for children's services

Recommendation

The NSF should set obligatory standards which must be observed, as well as standards to which children’s services should aspire over time.

BRIS-175

NSF must include incentives for improving children's healthcare services, aiding needy trusts

Recommendation

The NSF should include incentives for the improvement of children’s healthcare services, with particular help being given to those trusts most in need.

BRIS-176

NSF must plan regular publication of children's healthcare quality and performance data

Recommendation

The NSF must include plans for the regular publication of information about the quality and performance of children’s healthcare services at national level, at the level of individual trusts, and of individual consultant units.

BRIS-177

NSF must provide strategic guidance for integrating children's healthcare services

Recommendation
There must be much greater integration of primary, community, acute and specialist healthcare for children. The NSF should include strategic guidance to health authorities and trusts so that services in the future are better integrated and organised around the needs …
BRIS-178

Locate children's acute hospital services in children's hospitals near general hospitals

Recommendation

Children’s acute hospital services should ideally be located in a children’s hospital, which should be physically as close as possible to an acute general hospital. This should be the preferred model for the future.

BRIS-179

Ensure free-standing children's hospitals provide access to all necessary facilities and specialists

Recommendation
In the case of existing free-standing children’s hospitals, particular attention must be given to ensuring that, through good management and organisation of care, children have access when needed to (a) facilities which may not routinely be found in a children’s …
BRIS-180

Pilot children's hospitals running all acute and community services in a geographical area

Recommendation
Consideration should be given to piloting the introduction of a system whereby children’s hospitals take over the running of the children’s acute and community services throughout a geographical area, building on the example of the Philadelphia Children’s Hospital in the …
BRIS-181

Organise children's specialist services for best staff, facilities, and outcomes, prioritising quality

Recommendation
Specialist services for children should be organised so as to provide the best available staff and facilities, thus providing the best possible opportunity for good outcomes. Advice should be sought from experts on the appropriate number of patients to be …
BRIS-182

Establish flexible Family Support Funds for travel costs at concentrated specialist children's trusts

Recommendation
Where specialist services for children are concentrated in a small number of trusts spread throughout England, these trusts should establish Family Support Funds to help families to meet the costs arising from travelling and staying away from home. The Funds …
BRIS-183

Validate trusts providing children's acute services for child-centred policies, staff, and facilities

Recommendation
After completion of a pilot exercise, all trusts which provide acute hospital services for children should be subject to a process of validation to ensure that they have appropriate child- and family-centred policies, staff, and facilities to provide a good …
BRIS-184

Ensure children are cared for in paediatric environments by qualified professionals

Recommendation
Children should always (save in exceptional circumstances, such as emergencies) be cared for in a paediatric environment, and always by healthcare professionals who hold a recognised qualification in caring for children. This is especially so in relation to paediatric intensive …
BRIS-185

Review and apply 1991 paediatric nurse staffing standards as minimum

Recommendation
The 1991 standards for the numbers of paediatrically qualified nurses required at any given time should serve as the minimum standard and should apply where children are treated (save in emergencies). The standards should be reviewed as a matter of …
BRIS-186

Require all surgeons operating on children to obtain paediatric qualification and revalidation

Recommendation
All surgeons who operate on children, including those who also operate on adults, must undergo training in the care of children and obtain a recognised professional qualification in the care of children. As matter of priority, the GMC, the body …
BRIS-187

Recognise parents as experts and fully involve them in their children's healthcare

Recommendation

Parents should ordinarily be recognised as experts in the care of their children, and when their children are in need of healthcare, parents should ordinarily be fully involved in that care.

BRIS-188

Value and incorporate parents' knowledge of very young children into care

Recommendation

Parents of very young children have particular knowledge of their child. This knowledge must be valued and taken into account in the process of caring for the child, unless there is good reason to do otherwise.

BRIS-189

Answer children's questions about their care truthfully and clearly

Recommendation

Children’s questions about their care must be answered truthfully and clearly.

BRIS-190

Mandate specific communication skills training for professionals caring for children and parents

Recommendation

Healthcare professionals intending to care for children should be trained in the particular skills necessary to communicate with parents and with children.

BRIS-191

Require healthcare professionals to be honest with parents about child's condition

Recommendation

Healthcare professionals should be honest and truthful with parents in discussing their child’s condition, possible treatment and the possible outcome.

BRIS-192

Develop national standards for all aspects of congenital heart disease care and treatment

Recommendation
National standards should be developed, as a matter of priority, for all aspects of the care and treatment of children with congenital heart disease (CHD). The standards should address diagnosis, surgical and other treatments, and continuing care. They should include …
BRIS-193

Stipulate minimum paediatric cardiac surgery procedure volumes for hospitals to ensure outcomes

Recommendation
With regard to paediatric cardiac surgery, the standards should stipulate the minimum number of procedures which must be performed in a hospital over a given period of time in order to have the best opportunity of achieving good outcomes for …
BRIS-194

Establish minimum weekly operating sessions for paediatric cardiac surgeons to maintain competence

Recommendation
With regard to those surgeons who undertake paediatric cardiac surgery, although not stipulating the number of operating sessions sufficient to maintain competence, it may be that four sessions a week should be the minimum number required. Agreement on this should …
BRIS-195

Require two paediatric surgeons performing 40-50 open-heart operations annually for infants

Recommendation
With regard to the very particular circumstances of open-heart surgery on very young children (including neo-nates and infants), we stipulate that the following standard should apply unless, within six months of the publication of this Report, this standard is varied …
BRIS-196

Mandate paediatric environment, trained staff, and PICU access for children's interventional procedures

Recommendation
The national standards should stipulate that children with CHD who undergo any form of interventional procedure must be cared for in a paediatric environment. This means that all healthcare professionals who care for these children must be trained and qualified …
BRIS-197

Centralise rare paediatric heart condition surgery to maximum two expert-validated units

Recommendation
Surgical services for children with very rare congenital heart conditions, such as Truncus Arteriosus, or involving procedures undertaken very rarely, should only be performed in a maximum of two units, validated as such on the advice of experts. Such arrangements …
BRIS-198

Urgently investigate paediatric cardiac surgery units for unsafe low patient volumes

Recommendation

An investigation should be conducted as a matter of urgency to ensure that PCS is not currently being carried out where the low volume of patients or other factors make it unsafe to perform such surgery.