2019
PFD Reports
Reports: 527
Areas: 66
70% response rate (above 63% average).
David Kirsch
All Responded
2019-0362
30 Oct 2019
Worcestershire
HMP Long Lartin
Concerns summary (AI summary)
A lack of consistent case management for the ACCT process resulted in fragmented oversight, inadequate care planning, and critical information about the deceased's deteriorating mental state and specific concerns not being recorded.
Action Taken
(AI summary)
HMPPS has revised training for ACCT case managers, emphasising consistency, Caremap completion, and information sharing, with guidance sent to existing case managers at Long Lartin and training for all Band 4 and 5 staff by June 2020. They have also reviewed the ACCT process and devised a new version of the form and associated guidance, piloted in ten establishments in 2019.
Charlotte Grace
All Responded
2019-0402
29 Oct 2019
Cumbria
Cumbria, Northumberland, Tyne and Wear …
Concerns summary (AI summary)
The deceased was discharged without input from those to whose care she was being entrusted, and agencies/families were not routinely involved in the discharge process.
Action Taken
(AI summary)
Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust has implemented several actions: the policy for discharge planning has been updated; staff have been reminded of the importance of involving families; a 48-hour follow-up is in place; weekly interface meetings occur; a safer discharge audit is used and reviewed weekly; and the audit was amended to monitor family/carer attendance.
Thomas Smyth
All Responded
2019-0505
28 Oct 2019
Milton Keynes
Milton Keynes Hospital
Concerns summary (AI summary)
Medical staff struggled to access vital patient information from electronic notes, highlighting potential issues with the system's effectiveness, staff training, and the methods for recording and retrieving critical data.
Action Planned
(AI summary)
Milton Keynes University Hospital NHS Foundation Trust is undertaking several actions including a full systems review, additional eCARE training for staff, and updates to the hospital's induction process. The trust also aims to improve communication between clinical teams, improve documentation and handover procedures, and investigate implementing automated alerts to lead clinicians.
Julius Little
All Responded
2019-0371
28 Oct 2019
London Inner (North)
Universities and Colleges Admissions Se…
University of the Arts London
Concerns summary (AI summary)
The university fails to effectively utilize mental health disclosures, relying on email invitations for support that many students do not respond to, and withholding vital information from tutors due to data protection.
Action Planned
(AI summary)
UCAS is reviewing the questions asked on the application form regarding disability, learning differences, illness, or mental health conditions to improve information flow between students and course providers. They have drafted changes and are collating feedback, aiming to implement an improved version. University of the Arts London has improved processes for engaging disabled students, including those with long-term mental health conditions, with support services. They have initiated pre- and post-enrolment email campaigns and Disability Advisers are actively following up with students who have not engaged with support services, reducing non-engagement from 33% to 4%.
Julie Morrey
All Responded
2019-0353
24 Oct 2019
Stoke-on-Trent & North Staffordshire
University Hospital of North Midalnds
Concerns summary (AI summary)
A severe communication breakdown between hospital departments resulted in a patient being without fluids for over 24 hours, alongside a lack of proactive nursing management and senior clinician review.
Action Taken
(AI summary)
University Hospitals of North Midlands NHS Trust has implemented actions including increasing the frequency of safety huddles, assuring that senior matrons are aware of patients requiring speciality input, staffing senior nurses in ED, and realigning the workforce to ensure all patients are assigned a registered nurse.
Douglas Oak
All Responded
2019-0352
24 Oct 2019
Dorset
Association of Ambulance Chief Executiv…
St John Ambulance
College of Policing
+4 more
Concerns summary (AI summary)
There is a critical lack of national guidance for Ambulance Services on using chemical sedation for patients with Acute Behavioural Disturbance, despite its effectiveness for safe treatment and transport.
Noted
(AI summary)
The Department of Health and Social Care acknowledges the report but states that a response will be delayed due to an upcoming General Election. They will contact the office to agree on a new deadline once a new administration is in place. The College of Policing and NPCC are working with forces and medical service partners to address concerns related to Acute Behavioural Disturbance, including raising awareness and consistency in recognition and response. The Chair of the NPCC will write to all Chief Constables to bring the content of the PFD to their attention. Joint guidance between ambulance services and police forces is in development, overseen by a joint committee. AACE will share operational considerations with the National Directors of Operations Group (NDOG) for ambulance services, and will discuss the report at future meetings. St John Ambulance is providing additional Continuous Professional Development training around Acute Behavioural Disturbance. They have also raised the topic for inclusion in the latest version of the First Aid Manual.
Catherine Gardiner, Jason Aleixo, Lorraine Maclellan
All Responded
2019-0350
24 Oct 2019
Berkshire
Ford UK
Highways England
Concerns summary (AI summary)
Ford's vehicle design should include fault code provision for engine shutdowns caused by the DMF protection system, and the manufacturer has yet to conduct a forensic examination to identify relevant faults.
Noted
(AI summary)
Highways England acknowledges receipt of the report and briefly summarises their procedures for temporary road closures, stating that closures are kept to the shortest time possible and safety is prioritised. Ford acknowledges the report and emphasises their commitment to customer safety and quality control, highlighting their monitoring and improvement processes, but doesn't commit to any specific action as a result of this case. Highways England clarifies the oversight role of the Department for Transport (DfT) and Office of Road and Rail (ORR), and explains its statutory powers regarding traffic regulation orders under the Road Traffic Regulation Act 1984. It notes the absence of incentives or penalties related to hard shoulder closures.
Lauren Finch
All Responded
2019-0506
22 Oct 2019
Manchester West
North West Boroughs Healthcare NHS Foun…
Concerns summary (AI summary)
Nursing staff conducted predictable patient observations against policy, which was misunderstood by managers, and made delayed clinical record entries, failing to provide timely, vital information for subsequent shifts.
Action Taken
(AI summary)
North West Boroughs Healthcare NHS Foundation Trust has developed a training package to support face-to-face refresher training for all Nursing staff and Health Care Assistants regarding therapeutic observations. The operational manager will also conduct monthly audits of the electronic clinical record to identify patterns of delayed record keeping.
Paul Mclean
All Responded
2019-0347
22 Oct 2019
South Wales Central
Welsh Ambulance Service NHS Trust
Concerns summary (AI summary)
Ambulance call scripting for seizures is inadequate, failing to ascertain fit duration for correct callback advice and lacking clear protocols for urgent upgrades when airways are compromised. There's also no pathway for updating prison staff or facilitating dialogue with hospital EDs on call categorisation.
Action Taken
(AI summary)
The Welsh Ambulance Service NHS Trust has expanded its Healthcare Professional (HCP) triage team, enabling them to filter HCP calls and escalate urgent clinical discussions. They use the Medical Priority Dispatch System (MPDS) for call categorization and prioritization.
Elisa Fuller
All Responded
2019-0481
17 Oct 2019
Gloucestershire
Gloucestershire Hospitals NHS Trust
Concerns summary (AI summary)
Insufficient support and systems hinder junior staff from escalating concerns to seniors, and there is a lack of understanding regarding the essential retention of placentas post-delivery.
Action Taken
(AI summary)
Gloucestershire Hospitals NHS Trust provided a mandatory update day for midwives, including a presentation on lessons learned from inquests. They have also developed a draft policy on placental retention and review, and plan a 'Black Box' event in January 2020 to improve multi-professional learning.
Matthew Williamson
All Responded
2019-0349
15 Oct 2019
London (West)
West London Mental Health Trust
Concerns summary (AI summary)
Carers and family lack opportunities to provide vital information to mental health teams, and unclear inter-provider communication creates difficulty navigating treatment pathways for patients.
Action Taken
(AI summary)
The Trust has amended operational policies to include sections on strengthening family involvement and has mandated Carer Awareness and Triangle of Care training for Ealing PCMHS staff. They are also taking steps to establish a Carers Council.
Derek Weaver
All Responded
2019-0345
15 Oct 2019
London Inner (South)
Department of Health and Social Care
Guys & St Thomas NHS Trust
NHS England
Concerns summary (AI summary)
Capacity limitations due to a surge in referrals delayed critical surgery, leading to a higher chance of death due to sepsis. Insufficient resources and beds risk future preventable deaths.
Noted
(AI summary)
The Trust has implemented a new triage process managed by Site Nurse Practitioners, enabling prioritization of patients needing urgent admission within 48 hours. They are also looking at an electronic referral system and increasing the number of beds for Thoracic Surgery patients by Q1 2020. The Department of Health acknowledges the concerns, notes that NHS England is responding separately, and highlights peer review activities of thoracic services in London and oversight to ensure timely access to thoracic surgery. The response also references the legal duty of candour for NHS trusts during investigations. NHS England is reviewing capacity for thoracic surgery, including critical care beds, in light of new lung cancer pilots and concerns raised. They will keep pathways under review to ensure timely access to high-quality services.
Dev Naran
All Responded
2019-0341
14 Oct 2019
Birmingham and Solihull
Highways England
Concerns summary (AI summary)
Motorway management lacks automatic detection for stationary vehicles in live lanes, compounded by long gaps in emergency refuge areas and confusing signage on dynamic hard shoulders, increasing the risk of fatal collisions.
Action Planned
(AI summary)
National Highways is introducing stopped vehicle detection capability, exploring other technologies to reduce risk, and running information campaigns on emergency procedures and safe driving practices from January 2020 to March 2021.
Abdeslam Benelghazi
All Responded
2019-0337
10 Oct 2019
Avon
Department of Health and Social Care
Concerns summary (AI summary)
Concurrent prescribing of methadone with multiple sedative medications, particularly clonazepam, created a dangerous combined effect of central nervous system and respiratory depression, significantly increasing the risk of sudden death.
Action Planned
(AI summary)
The Department of Health and Social Care plans to publish a White Paper in early 2020 responding to the Independent Review of the Mental Health Act and will consult publicly on proposals to amend the Act.
Emily Sims
All Responded
2019-0336
9 Oct 2019
Cornwall and the Isles of Scilly
Antron Manor Care Home
Concerns summary (AI summary)
Care plans were not updated to reflect changing needs or multidisciplinary decisions. There was a lack of appropriate equipment, specialist advice, and staff training in equipment use and moving/handling.
Action Taken
(AI summary)
The care home implemented a new care plan template that includes a system for recording outcomes of meetings with professionals. Staff receive regular training and supervision, and a manual handling assessment is included in the new care plan.
Mary Chapman
All Responded
2019-0360
8 Oct 2019
Cheshire
Nuffield Health
Concerns summary (AI summary)
The hospital's discharge policy is unclear regarding staff responsibilities and communication for critical post-discharge investigations. There's a lack of evidence that new procedures or multidisciplinary approaches have improved patient safety or consistent practice.
Action Taken
(AI summary)
Nuffield Health has implemented a new national discharge policy, provided additional training, and improved communication protocols. They are extending consultant pharmacist support across all 31 locations and are standardising discharge processes.
Steffan Evans
All Responded
2019-0339
8 Oct 2019
Staffordshire South
County Highways Department
Staffordshire County Council
Concerns summary (AI summary)
There are continuing concerns regarding the high volume and speed of traffic on the B5017, particularly at junctions, warranting a further review to improve road safety.
Noted
(AI summary)
Staffordshire County Council acknowledges the coroner's concerns regarding the B5017 Burton Road but states that collision data does not currently justify traffic calming measures. They are investigating if the road can be included in another funded scheme.
Dylan Henty
All Responded
2019-0334
8 Oct 2019
Cornwall and the Isles of Scilly
Pentree Lodge Home
Concerns summary (AI summary)
Risks included unsupervised bathing for residents with seizure risk, GP unawareness of critical issues like hoarding, failed medication compliance systems, and inconsistent reporting/monitoring for absconding incidents.
Action Planned
(AI summary)
The care home will encourage residents with seizures to be escorted in the bathroom. The home will review its Risk Assessments and Care Plans and put in place the relevant measures surrounding bathing and showering, training on this specialist area will be undertaken by all staff. All staff will attend face to face medication training on the 10th December 2019.
Alf Rewin
All Responded
2019-0469
7 Oct 2019
Buckinghamshire
NHS Pathways
Concerns summary (AI summary)
No specific safety concerns were identifiable from the provided administrative text.
Action Planned
(AI summary)
NHS Digital is requesting that ambulance trusts review their internal assurance processes regarding the management of patients who have self-harmed. NHS Digital agreed that all services should review the identification and management of these patients to ensure they are receiving the correct type of response and timely clinical assessment.
Jane Livingston
All Responded
2019-0359
4 Oct 2019
Swansea Neath & Port Talbot
ABMU Health Board
Concerns summary (AI summary)
Gateway assessors lacked full access to patient notes, risking incomplete assessments and treatment plans based on insufficient information.
Action Taken
(AI summary)
• A detailed review of the information in the report has been undertaken by the Quality and Safety team for the Mental Health Swansea locality at Swansea Bay University Health Board.
• A full investigation has been conducted into the events of the 14th December.
• The Health Board confirms that the PARIS system has been audited during our investigation, and can confirm that the CMHT staff accessed the system at 12.29hrs on the 14th December 2018 to document the duty assessment conducted on Ms Livingston.
Pamela Evans
All Responded
2019-0333
4 Oct 2019
Bedfordshire and Luton
Bedford Hospital NHS Trust
Concerns summary (AI summary)
Nurses had a fundamental misunderstanding of when to call the critical care outreach team, compounded by a lack of audit, limited CCOT authority, incorrect NEWS scoring, and the Trust's failure to identify these issues.
Action Planned
(AI summary)
Bedford Hospital NHS Trust will ensure assessments and patient observations are carried out. The post falls protocols and level of escalation will be reviewed and there will be Shared learning and a reminder on contacting the critical care outreach team. Learning from this investigation will be shared using multi-channel communications.
Richard Ridout
All Responded
2019-0331
2 Oct 2019
West Sussex
Western Sussex Hospitals NHS Trust
Concerns summary (AI summary)
A trauma call was not initiated despite clear indicators like a high-speed roll-over collision and high-force injury, leading to a failure to carry out a trauma series CT scan or c-spine imaging.
Action Planned
(AI summary)
The Trust is developing a protocol for the management of trauma patients with differing accounts of the incident and a protocol for patients who have sustained a fractured scapula, to be completed within 3 months.
Philip Owen
All Responded
2019-0330
2 Oct 2019
Manchester (South)
MOJ
Concerns summary (AI summary)
Challenges exist in safely releasing high-risk offenders after short custodial sentences, compounded by limited probation supervision and unclear communication of risks or guidance to sentencing courts.
Action Taken
(AI summary)
HMPPS issued Probation Instruction (PI 05/2018) setting out arrangements agreed between the Ministry of Justice and the Senior Presiding Judge for liaison between courts and probation providers.
Saeid Hedayat
All Responded
2019-0327
2 Oct 2019
West Sussex
West Sussex County Council
Concerns summary (AI summary)
West Sussex County Council's drain clearance risk assessment was inadequate, failing to account for specific blockages and lacking regular review or warning signs for known flood risks, despite available data and increased storm severity.
Action Taken
(AI summary)
WSCC reviewed their risk assessment process, taking into account changes in risk level and now account for flood events and silt levels when arranging gully cleansing. They dispute the need for permanent warning signs about flooding.
Amy Allan
All Responded
2019-0343
30 Sep 2019
London Inner (North)
Great Ormond Street Hospital NHS Trust
Concerns summary (AI summary)
Critical information sharing failures between hospital departments, absence of pre-operative ECMO assessment and post-operative planning, conflicting extubation advice, and delayed ECMO commencement critically compromised patient care.
Action Taken
(AI summary)
Great Ormond Street Hospital has improved the spinal surgery pathway with intensive care and ECMO support, including ensuring relevant MDT members are involved in decisions, creating consultant-level handovers to ICU, and creating spinal CNS high-risk patient reminders. They also established a clear process for escalation to the ECMO team.