2023
PFD Reports
Reports: 552
Areas: 65
85% response rate (above 63% average).
Julie Hancock
All Responded
2023-0159
15 May 2023
Cornwall and the Isles of Scilly
Royal Cornwall Hospital
Concerns summary (AI summary)
Discrepancies between summary and full DVT prophylaxis guidelines led to a high-risk patient receiving inadequate treatment. A consultant's unawareness of comprehensive guidance raises concerns about wider patient safety.
Action Taken
(AI summary)
The Trust identified the prescribing doctor, clarified the policy ambiguity through the Thrombosis Prevention and Anticoagulation Steering Group, and will audit recently uploaded policies to ensure correct procedures were followed.
Drew Howe
All Responded
2023-0155
15 May 2023
Manchester South
Pennine Care NHS Foundation Trust
Concerns summary (AI summary)
The Trust's investigation into the death was critically deficient, failing to fully analyze events, consider the patient's perspective, or derive comprehensive learning.
Action Planned
(AI summary)
The Trust will address the coroner's concerns by several actions including; offering awareness sessions, trust wide learning, case reflection with teams and ensuring assessment information is shared between services. They will also explore training around understanding trauma.
Rebecca Fisher
All Responded
2023-0154
15 May 2023
Manchester South
Greater Manchester Police
Concerns summary (AI summary)
GMP officers failed to recognize high-risk missing person status due to poor understanding of mental health risks, misapplication of "golden hour" guidance, and inadequate information sharing. The effectiveness of new training and tools remains unconfirmed.
Action Taken
(AI summary)
GMP has rolled out an Aide Memoire system, enhanced training, developed a supervisor's checklist, and conducts audits every six months to improve responses to missing persons. District performance is reviewed quarterly.
Raymond Lee
All Responded
2023-0151
15 May 2023
Manchester South
National Institute for Health and Care …
NHS England
Concerns summary (AI summary)
Limited national guidance and evidence exist for treating oesophageal strictures, particularly regarding the optimal number of dilatations versus stenting and associated perforation risks.
Noted
(AI summary)
NHS England acknowledges the need for better guidance on managing oesophageal stenting and will work with AUGIS and NICE to develop national, evidence-based advice. The Greater Manchester Cancer Alliance will develop a clear pathway for the management of oesophageal stenting. NICE acknowledges the concerns about oesophageal strictures and limited guidance and will log the report and consider further the concerns regarding contraindications for stenting.
Thomas Huntley
All Responded
2023-0461
14 May 2023
Hampshire, Portsmouth and Southampton
HM Prison and Probation Service
Concerns summary (AI summary)
Prison staff failed to comply with mandatory ACCT procedures and lacked understanding of risk factors, indicating poor training and audit quality. Inadequate information sharing between healthcare and prison systems also posed significant risks.
Action Taken
(AI summary)
HMP Winchester delivers monthly ACCT v6 and SASH training, reviews staff training needs, reinforces ACCT procedures, facilitates multi-disciplinary discussions, and reviews the use of SIM forms. A review of ligature-resistant cells is also underway nationally.
Angela Craddock
All Responded
2023-0172
12 May 2023
Cheshire
HMP Altcourse, Ministry of Justice and …
Concerns summary (AI summary)
An offender's Restraining Order was not communicated to prison staff, leading to breaches. Community rehabilitation services were unaware, affecting risk assessment and recall procedures upon release.
Action Taken
(AI summary)
Cheshire HMCTS introduced Dedicated Domestic Abuse Courts (DDAs), where HMCTS, CPS, Cheshire Police, and Probation Services work together to improve information sharing. Cheshire Probation provides a dedicated Court Duty Officer in the DDA Court each day. HMP Altcourse has implemented a system where all documents are photocopied by Admissions, and the Public Protection Team collect them the following morning to implement relevant restrictions. Also, the Custody Department scans restraining orders and emails them to the OMU/Public Protection Unit.
Tamsin Dolamore
All Responded
2023-0160
12 May 2023
Cornwall and the Isles of Scilly
Devon and Cornwall Police
Network Rail
Police and Crime Commissioner
Concerns summary (AI summary)
High vacancies for detectives handling rape and serious sexual assault cases cause significant delays in securing best evidence, impacting both case quality and volume of work.
Noted
(AI summary)
Dorset Police are launching Project Synergy to improve their investigative operating model and increase the resilience and wellbeing of investigative teams. They are recruiting a Detective Chief Superintendent to lead the project, which includes forming investigative hubs and introducing investigation support officers. The Ministry of Justice acknowledges the coroner's recommendations and highlights existing and planned government actions related to funding victim support services, improving SARC provisions, and implementing the Victims and Prisoners Bill. Response notes Chief Constable will address concerns about rape investigation caseload. Network Rail has instructed the raising of the parapet at Menacuddle Hill/North Street Bridge to a minimum of 1250mm above adjacent surface level, with an additional course of stonework from an existing minimum height of 990mm. The current timescale for completion of the project is one year from instruction. Cornwall Council acknowledges the complexity of funding for sexual violence recovery services and states that there is no record of Ms. Dolamore having contact with the Council's children's or adult social care services. It describes the Early Help Hub and training offered to professionals.
Julie Nolan
All Responded
2023-0162
11 May 2023
North Northumberland and South Northumberland
Maria Mallaband Care Group and Countryw…
Concerns summary (AI summary)
Limited documentation of wound management and pressure care raises concerns about adherence to care plans. Additionally, a single Registered Nurse was designated for two consecutive days.
Action Taken
(AI summary)
Maria Mallaband care home has retrained staff regarding wound management and documentation, reviewed staffing levels, and reinforced the importance of escalating concerns to Tissue Viability. A national webinar was also held to discuss the inquest findings and the importance of documentation.
Nicholas Pennicott
All Responded
2023-0149
11 May 2023
West Sussex
NHS England
NHS Improvement
Concerns summary (AI summary)
Persistent capacity issues and a three-year consultant vacancy in neurology led to long waiting times for outpatient appointments, missing opportunities for earlier specialist assessment.
Noted
(AI summary)
The Trust introduced a new e-RS system for managing referrals, a consultant-led advice and guidance service for GPs, and consultant-led triage for outpatient clinic referrals. They are also working to manage demand across sites and recruiting substantive consultant neurologists. NHS England acknowledges the concerns, notes the Trust's actions to improve neurology capacity, and mentions the NHS Long Term Workforce Plan to address national shortages. They also state that all PFD reports are discussed by the Regulation 28 Working Group to share learnings.
Mojeri Adeleye
All Responded
2025-0401
10 May 2023
South Yorkshire (West District)
Sheffield Teaching Hospitals NHS Founda…
Concerns summary (AI summary)
There was a lack of regard for the mother's pregnancy knowledge and insufficient discussion with parents about potential measures for premature labour before 22 weeks.
Action Taken
(AI summary)
Sheffield Teaching Hospitals NHS Foundation Trust has revised its policies to ensure due dates are checked, included human factors in mandatory training, and is working with the Yorkshire and Humber Joint Maternity Clinical Forum to standardise pathways of care. They have also introduced twice-daily multidisciplinary ward rounds and included specific training regarding the management of extreme prematurity in their Bereavement Study Day.
James Philliskirk
All Responded
2023-0376
10 May 2023
South Yorkshire (Western)
Sheffield Children’s NHS Foundation Tru…
Concerns summary (AI summary)
Junior staff failed to escalate concerns, exacerbated by unclear guidance on chickenpox reinfection, confirmation bias, and inadequate assessment of skin lesions. GP referrals were also not given sufficient weight, delaying crucial treatment.
Noted
(AI summary)
Sheffield Children's NHS Foundation Trust has improved induction training for junior doctors, providing information on when to escalate concerns to senior staff, particularly regarding reattenders, fever, chicken pox and sepsis. They have reminded primary care of the current referral system and will ensure patients arriving with GP letters are seen by the appropriate team. Sheffield Children's NHS Foundation Trust CEO expressed apologies to the family and outlined the various actions taken, including a meeting with the family and a presentation to the Trust Board to emphasize learnings from the case.
Sandra Finch
All Responded
2023-0183
9 May 2023
Stoke on Trent and North Staffordshire
NHS England and West Midlands Ambulance…
Concerns summary (AI summary)
Rigid ambulance categorization pathways incorrectly classify serious conditions, and an assessment team for lower priority calls without time limits or prioritization creates dangerous delays.
Noted
(AI summary)
West Midlands Ambulance Service acknowledges the concerns and explains that they use NHS Pathways for triage, as required by Department of Health guidelines. They also describe their clinical validation team's review of category 3 and 4 patients and regular clinical audits.
Bency Joseph
All Responded
2023-0148
7 May 2023
Essex
Essex Partnership NHS Foundation Trust
Concerns summary (AI summary)
There was a significant delay and inadequacy in prescribing and administering therapeutic medication for psychosis, with family escalations ignored. The subsequent Trust investigation was also deficient, excluding key stakeholders.
Action Taken
(AI summary)
The Trust has completed a Clinical Review into the death, shared learning with the Chair of the Clinical Review Group, and responded to the family's concerns raised after the inquest. They have also appointed a Family Liaison Officer.
Joshua Asprey
All Responded
2023-0147
5 May 2023
East Sussex
National Institute for Health and Care …
Royal Pharmaceutical Society
Concerns summary (AI summary)
Inconsistency between Sertraline's patient leaflet and the British National Formulary regarding suicidal behaviour side effects risks medical practitioners being unaware of, or not discussing, this potential risk with patients.
Noted
(AI summary)
NICE acknowledges the report but states that responsibility for the BNF content lies with BMJ Group and the Royal Pharmaceutical Society, so they cannot comment on the concerns raised. BNF Publications will use communications, including a newsletter and social media, to remind users how to find drug class information within content, including monographs and treatment summaries.
Helen Coogan
All Responded
2023-0194
4 May 2023
Inner North London
Ritchie Street Group Practice
Concerns summary (AI summary)
Missing qFIT test results for a patient with prolonged abdominal symptoms indicate a potential systemic issue requiring investigation, especially given the cause of death.
Noted
(AI summary)
The practice discussed the case at a partners meeting and raised a significant event to discuss with the wider team, but concluded that no further action could be taken because the patient did not complete the advised tests.
Sienna Barber
All Responded
2024-0062
3 May 2023
Manchester North
Department of Health and Social Care
National Institute for Health and Care …
Royal College of Paediatrics and Child …
Concerns summary (AI summary)
Lack of national guidance for diagnosing and treating Group A Streptococcus, particularly for high-risk groups like children under 5, and the absence of rapid antigen testing for under 5s, creates diagnostic delays.
Noted
(AI summary)
NICE acknowledges the concerns but states that existing guidelines on fever, sepsis, and sore throat should be considered. They highlight that a specific guideline on Group A streptococcus has not been requested and that rapid tests were not recommended for routine adoption. MFT expresses concern for better clinician awareness of GAS and its management, and has liaised with relevant bodies to raise their concerns. They recommend the development of comprehensive, nationwide guidance for clinicians on GAS, similar to existing guidance for meningococcal disease. The Department of Health and Social Care highlights NHS England's interim clinical guidance on Group A Streptococcus and a public campaign to inform parents about symptoms. They also mention plans to implement Martha's Rule to allow rapid review of deteriorating patients. The RCPCH has shared information and suggestions for local improvement from the report with its paediatric members via its patient safety portal and will share the information for discussion with the RCPCH Clinical Quality in Practice group in October.
Winbourne Charles
All Responded
2023-0143
28 Apr 2023
East London
Department of Health and Social Care
North East London Foundation Trust
Concerns summary (AI summary)
Failures in adequately assessing self-harm risk, unsupported reduction in observations, and suspension of observations prior to death. The emergency response was chaotic and staff records were found to be dishonest, indicating severe governance and care failures.
Action Planned
(AI summary)
The Trust has attached a detailed action plan addressing the concerns raised in the report. The Department of Health and Social Care mentions the publication of a new 5-year Suicide Prevention Strategy for England with over 130 actions.
Caroline Forte
All Responded
2023-0144
27 Apr 2023
West Sussex
Royal College of Psychiatrists, Sussex …
Concerns summary (AI summary)
There is no clear pathway for sharing private psychiatrist consultation details and medication information with NHS Trusts, leading to a loss of critical patient history in acute and mental health settings.
Action Taken
(AI summary)
The Trust created new documentation ('Record of patient leaving ward') requiring collaborative consideration of leave safety plans, and developed a learning briefing on Section 17 leave which is being shared nationally. The Trust established a working group and implemented new leave documentation, processes, and policies; this includes a new 'Record of patient leaving ward' document, improvements to the daily care log, new risk assessment processes, and improved handover procedures. The Trust adapted its SI processes to enhance the 'lessons learnt' section in reports, ensuring all learning has a corresponding action within a monitored action plan overseen by a Quality and Risk Management Committee.
Milan Hamza
All Responded
2023-0142
27 Apr 2023
Cambridgeshire and Peterborough
Cambridgeshire County Council
Concerns summary (AI summary)
Lack of adequate signage to alert westbound drivers of a sharp left-hand bend and the adjacent water hazard creates a significant risk of future road incidents.
Action Taken
(AI summary)
Following a police report, the Highways team reviewed signing on Old Oundle Road and installed a chevron sign to warn road users of a deviation, with works completed in January 2023.
Colin Gumm
All Responded
2023-0138
26 Apr 2023
Lincolnshire
Lincolnshire County Council
Concerns summary (AI summary)
Significant failings in Adult Social Care oversight led to a vulnerable individual's self-neglect going unaddressed for years. A Section 42 assessment was prematurely closed, missing critical signs of neglect and conflicting staff evidence, preventing identification of risks.
Noted
(AI summary)
The council explains existing processes for safeguarding and quality monitoring of care providers, stating they are satisfied that appropriate assurances are undertaken to see whether action does need to be taken by the wider council as a result of an individual’s death.
Nancy Price
All Responded
2023-0137
26 Apr 2023
North Wales East and Central
Betsi Cadwaladr University Local Health…
Concerns summary (AI summary)
The health board's internal investigations are too slow, with unrealistic action plans and missed deadlines, significantly delaying learning and preventing the timely implementation of safety improvements.
Action Planned
(AI summary)
The Health Board is re-evaluating the incident process with a new procedure document to be developed by the end of August 2023, addressing overdue investigations with weekly meetings, and implementing training programmes after procedure approval. They have also commissioned a Patient Safety Improvement Programme.
Janet Smith
All Responded
2023-0136
26 Apr 2023
Leicester City and South Leicestershire
Silver Birches Care Home
Concerns summary (AI summary)
Insufficient staffing levels in the care home meant residents, including one requiring monitoring, were left unsupervised, leading to a preventable fall and death.
Action Taken
(AI summary)
The care home has installed stairgates and provided/continues to provide training to residents on how to use them, and is conducting regular training sessions for staff on the risks of leaving residents unmonitored.
John Roberts
All Responded
2023-0135
25 Apr 2023
Cornwall and the Isles of Scilly
National Institute for Health and Care …
Royal Cornwall Hospital Trust
Concerns summary (AI summary)
A hospital inadvertently reduced a critical steroid dosage without informing the patient or GP. Additionally, national guidance (BNF/NICE) for Prednisolone lacks crucial information on bowel perforation risk for diverticular disease patients.
Noted
(AI summary)
The Trust provides a chronology of events regarding a prednisolone dosage reduction error and states that the treating and discharging physicians were aware of the dosage error and that it caused no harm to Mr. Roberts, therefore requiring no action by the GP. BNF Publications will add "diverticular disease (increased risk of diverticular perforation)" to the "Cautions" section of all corticosteroid monographs in the BNF, actioned for the August online monthly update.
Samuel Howes
All Responded
2023-0133
24 Apr 2023
South London
Department of Health and Social Care
NHS England
Noted
(AI summary)
NHS England has worked with South London and Maudsley NHS Foundation Trust, who have identified dual diagnosis leads, established a CAMHS Dual Diagnosis forum, incorporated learning from Serious Incidents into team meetings, and are holding briefing sessions on AUDIT completion requirements. All reports received are discussed by the Regulation 28 Working Group. The Department of Health and Social Care acknowledges the concerns and refers to NHS England's response. It also mentions national initiatives for mental health and substance misuse services, including increased funding and commissioning quality standards.
Maria Shafighian
All Responded
2023-0205
21 Apr 2023
Gwent
Aneurin Bevan University Health Board
Concerns summary (AI summary)
An inefficient internal postal system for communication between departments caused significant delays in escalating urgent changes in a patient's condition, specifically dysphagia, to the relevant team.
Action Planned
(AI summary)
To improve the internal referral process for the ENT department, referrals will be sent straight to the Central Registration department for upload and electronic triage, mirroring the GP process; a generic internal e-referral form will also be developed.