2023
PFD Reports
Reports: 552
Areas: 65
85% response rate (above 63% average).
Jodie McCann
All Responded
2023-0131
20 Apr 2023
Nottinghamshire
Derby and Burton NHS Foundation Trust
Concerns summary (AI summary)
Lack of comprehensive airway strategies, non-adherence to national algorithms/checklists, and inadequate daily checking of difficult airway equipment increase patient risk. Failures in mortality review also delayed crucial organizational learning.
Action Taken
(AI summary)
The Intensive Care Unit at Queens Hospital Burton introduced a Critical Care Airway Plan, anaesthetic consultants provided airway management training, and an updated Incident Reporting Policy will include presentations and discussions at Trust learning forums; the Trust is also implementing the Patient Safety Incident Response Framework.
Joseph Maunick
All Responded
2023-0128
20 Apr 2023
Suffolk
Department of Health and Social Care
NHS England
Concerns summary (AI summary)
National care shortages force cognitively impaired patients into inappropriate Emergency Department settings, where severe staff and resource pressures prevent adequate supervision and timely transfer, increasing their risk of harm.
Noted
(AI summary)
NHS England is working with Integrated Care Systems to streamline pathways for older adults, including people with dementia, and is focused on improving retention and staff attendance through the NHS People Promise; they will also expand community services including more joined-up care for older people living with frailty and improve falls services. The DHSC acknowledges concerns about resourcing pressures in emergency departments and insufficient provision of care, noting that these are being monitored and that local authorities have a duty to shape their care market.
Chester Mossop
All Responded
2023-0127
20 Apr 2023
Cumbria
Office of Product Safety and Standards
Concerns summary (AI summary)
The report expresses concern that bath seats may give parents a false sense of security and that parents/carers may not be provided with advice about the safe use of bath seats.
Action Planned
(AI summary)
NHS England will update its ‘Washing and bathing your baby’ website page with guidance on the use of bath seats, highlighting that they are not recommended by RoSPA or the Child Accident Prevention Trust, and is undertaking a communications push to highlight the importance of never leaving babies of any age unsupervised while in the bath; OHID will be raising the case with their networks as a safety alert. OPSS will assess the safety and compliance of similar baby bath seat models and work with the Baby Products Association to reinforce requirements for safe use instructions and clear safety warnings; they will also engage with the NHS to explore incorporating safety messages related to baby bath seats.
Elizabeth Hutchins
All Responded
2023-0126
19 Apr 2023
Avon
Royal United Hospital
Concerns summary (AI summary)
Critical cardiac symptoms, including an abnormal ECG and elevated troponin, were not acted upon, and the patient received no medical review for four days, indicating a severe failure in monitoring and timely clinical intervention.
Action Planned
(AI summary)
The Trust is re-purposing existing staff to operate as a Hospital at Night Team and has a business case for additional resources to support this, to be introduced from July 2023. The Outreach Nursing Team and Night Sisters will receive Acute Cardiac Syndrome (ACS) training from a Consultant Cardiologist, commencing within eight weeks.
David Mason
All Responded
2023-0125
19 Apr 2023
Worcestershire
Association of Ambulance Chief Executiv…
National Institute for Health and Care …
NHS England
+2 more
Concerns summary (AI summary)
Clinicians across emergency, surgical, and pre-hospital care failed to recognise the need for additional steroid therapy for a patient with Addison's disease after trauma. Trust guidelines and documentation lacked crucial prompts for adrenal insufficiency.
Noted
(AI summary)
NICE acknowledges the concerns and notes that its new guideline on adrenal insufficiency covers identification, emergency management, and prevention of adrenal crisis during physiological stress, including trauma. The guideline committee includes paramedic co-optees and other relevant health professionals. NHS England reports that the JRCALC guidelines will be amended to improve understanding of administering steroids in cases of trauma, and that a Regulation 28 Working Group discusses all PFD reports to identify emerging trends. WMAS highlighted existing JRCALC guidance updates regarding steroid usage for adrenal crisis (2017, 2020, 2022), communication to staff via clinical times briefings, and the introduction of steroid emergency cards. WMAS also apologized for an administrative error that led to the lead investigator not receiving the inquest disclosure bundle and stated that the legal team aims to attend as many inquests as possible. AACE is revising JRCALC guidance to emphasize steroid administration to patients suffering trauma or physiological stress, engaging with the Addison's Disease Self-Help Group and The Addison's Clinical Advisory Panel Chair. AACE is also aware of the development of an educational e-learning package for call handlers to improve understanding of Addison's disease and steroid-dependent patients, which will be trialled in Yorkshire and potentially rolled out to other ambulance services. Worcestershire Acute Hospitals NHS Trust has amended its guideline to include clear advice for all patients in the Emergency Department requiring admission, delivered teaching sessions to surgical trainees and T&O junior doctors, shared a lesson of the week, and made changes to ED admission documents to include prompts on time-critical medications. The Society for Endocrinology highlights existing resources and the NICE guideline in development, commits to reviewing resources once NICE guidelines are written and ensuring pre-hospital care is covered more clearly, and is liaising with ambulance services to ensure triage information includes the need to send a category 2 ambulance.
David Levett
All Responded
2023-0121
18 Apr 2023
Northamptonshire
National Highways
Concerns summary (AI summary)
The absence of safe parking areas, like hard shoulders, on an all-lane running smart motorway created a significant safety risk for broken-down vehicles.
Action Planned
(AI summary)
National Highways will publish a Third Year Progress Report (2023) and a further report in 2024 regarding smart motorway safety. They also plan to retrofit over 150 additional emergency areas on ALR motorways by 2025, subject to governance. Further retrofitting will be considered as part of the 2025-30 Road Investment Strategy.
Keith Hodson
All Responded
2023-0119
18 Apr 2023
Herefordshire
Hereford County Hospital
Concerns summary (AI summary)
Failures in A&E triage, inadequate patient monitoring, and insufficient senior oversight led to missed opportunities to identify clinical priority. Delays in incident reporting and family communication were also noted.
Action Taken
(AI summary)
Wye Valley NHS Trust utilizes clinical streaming in the ED. The Trust detailed changes being made to the Serious Incident (SI) process, which are designed around learning lessons from unfortunate events and not apportioning blame.
Sara Jones
All Responded
2023-0118
15 Apr 2023
Stoke on Trent and North Staffordshire
Royal Stoke University Hospital and Bet…
Concerns summary (AI summary)
A patient transfer occurred without a radiologist's report, which was then delayed in transmission and subsequently not acted upon by receiving doctors, highlighting a critical lack of protocol for radiology report delivery.
Action Taken
(AI summary)
UHNM has recruited one additional consultant to the trauma rota, with negotiations underway with three more, to fill the Monday-Friday rota by August 2023. Approval for a business case to expand the Major Trauma service is under consideration, and they intend to redefine the Major Trauma Service to clarify responsibilities, with a timescale of 12 months. BCUHB has established a process to email radiology reports and confirm receipt by telephone if a patient leaves the emergency department without a report. This process is being included in major trauma standard operating procedures and checklists by the end of May 2023, and overseen by the Trauma Group.
Thomas Jayamaha
All Responded
2023-0116
4 Apr 2023
Nottinghamshire
Nottinghamshire Healthcare NHS Foundati…
Concerns summary (AI summary)
Delayed progress in the Trust's Autism Strategy and complex case management, coupled with an unconvincing serious incident investigation process, raise concerns about effective service improvement.
Action Taken
(AI summary)
The Trust and ICB have developed an action plan for implementing the autism strategy, including flagging, reasonable adjustments, peer support, care planning, and workforce development. A clinician-led triage assessment is being rolled out across teams to identify complex cases, and a new Clinical Governance Team has been established to review serious incident investigations.
Veronica Jenkins
All Responded
2023-0112
31 Mar 2023
Surrey
Department of Health and Social Care
South East Coast Ambulance Service
Concerns summary (AI summary)
A critical deficit in ambulance operational hours, stemming from staff shortages and hospital handover delays, significantly compromised patient safety through delayed response times.
Action Taken
(AI summary)
SECAmb has increased frontline operations staffing, is using call validation to reduce unnecessary ambulance dispatches, and has revised operational rotas to increase staff availability during peak demand. They are also working with commissioners to improve hospital handover times. The Department of Health and Social Care acknowledges the ambulance service pressures and highlights the Delivery plan for recovering urgent and emergency care services, which aims to improve waiting times and increase ambulance capacity. The plan includes increasing hospital capacity, scaling up virtual ward beds, and workforce investments.
Carol Robinson
All Responded
2023-0111Deceased
30 Mar 2023
East London
North East London Foundation Trust
Concerns summary (AI summary)
The patient was discharged from the Home Treatment Team without a medical review, comprehensive risk assessment, multi-disciplinary discussion, or communication with external agencies and family.
Action Planned
(AI summary)
The Trust has attached a detailed action plan to address concerns raised about a patient's discharge from the Home Treatment Team, including a lack of medical review, comprehensive risk assessment, and multi-disciplinary team discussion.
Aoife McAdam
All Responded
2023-0107Deceased
27 Mar 2023
West Yorkshire (Eastern)
Burton Croft Surgery
Concerns summary (AI summary)
A patient prescribed a cardiotoxic medication for anxiety was not advised to safely dispose of it after switching, leaving her with a significant, unneeded quantity that led to an overdose.
Action Taken
(AI summary)
Following the death, an alert was added to Leeds GP computer systems regarding propranolol risks for patients with depression, anxiety, or migraines. The ICB plans to raise awareness of the PFD report and the importance of returning unwanted medications via bulletins.
Jordan Clare
All Responded
2023-0104Deceased
26 Mar 2023
Manchester South
Department of Health and Social Care
Concerns summary (AI summary)
There is a critical, widespread gap in provision for vulnerable adults with complex needs outside existing social care frameworks, leading to fragmented support and increased risk during crises.
Action Taken
(AI summary)
Following the death, Stockport introduced a new Adult Complex Safeguarding Strategy endorsed by ADASS. The Stockport Safeguarding Adults Partnership’s Multi Agency Policy for Safeguarding Adults at Risk lays out locally agreed multi-agency procedures.
Richard Hill
All Responded
2023-0102Deceased
24 Mar 2023
Derby and Derbyshire
Rugby Football Union
Concerns summary (AI summary)
Harmful alcohol consumption at grassroots rugby clubs, often involving mixed drinks, is exacerbated by a lack of specific alcohol misuse guidance from the Rugby Football Union for volunteer-run organizations.
Noted
(AI summary)
The RFU expresses sympathy and highlights existing RugbySafe resources on responsible drinking and mental wellbeing, including partnerships with Simplyhealth and Looseheadz. They propose no additional specific action at this stage but will keep it under review.
Jade Revell
All Responded
2023-0101Deceased
23 Mar 2023
Derby and Derbyshire
TPP LTD
Concerns summary (AI summary)
The SystemOne computer program risks abnormal blood test results being missed due to a minimised display, lack of a scroll feature, and inability to prominently flag out-of-range values.
Action Taken
(AI summary)
TPP updated the SystmOne software to ensure the scroll bar resets to the top of the page when reviewing pathology results, preventing missed abnormal results. They also recommend clinicians use a specific view (Figure 3) to highlight trends in blood results.
Kenneth Adams
All Responded
2023-0100Deceased
22 Mar 2023
Dorset
International Academics of Emergency Di…
Concerns summary (AI summary)
The ambulance dispatch protocol (MPDS) inadequately prioritizes scalp lacerations in patients on antiplatelet/anticoagulant medication, failing to account for persistent bleeding or medication effects, leading to dangerous treatment delays.
Noted
(AI summary)
The International Academies of Emergency Dispatch acknowledges the delayed EMS response and identifies contributing factors, including high call volume and Careline's limited information. They suggest that a serious hemorrhage code is equivalent to the initial CAT 3 assignment and that EMDs should stay on the line while providing Dispatch Life Support instructions. Surrey and Borders Partnership NHS Foundation Trust and Surrey County Council are reviewing the cross-agency SCARF process, including information sharing and confidentiality, through a project group. A meeting has already taken place to discuss this. Kingston upon Hull City Council is planning several measures: relocating taxi ranks, designing a signalized crossing, relocating a crossing facility, considering footpath widening, and implementing a 20mph zone. These are in various stages of feasibility, design, and consultation, with timelines specified.
Benjamin Teague
All Responded
2023-0096Deceased
17 Mar 2023
Northamptonshire
National Highways
Concerns summary (AI summary)
The A5 road between Pottersbury and Paulesbury is in a very poor state with potholes, posing a highway safety risk that requires urgent attention and repair from National Highways.
Action Taken
(AI summary)
National Highways increased safety inspections to twice weekly, imposed a 40mph speed limit, and completed resurfacing works on sections of the A5. Safety improvements were also implemented at the Paulerspury junction, including anti-skid surfacing and improved signage.
Rachael Walker
All Responded
2023-0095Deceased
16 Mar 2023
Derby and Derbyshire
University Hospitals of Derby and Burto…
Concerns summary (AI summary)
The Trust lacks robust and timely processes for updating clinical policies, incorporating national guidance, and obtaining essential equipment, risking similarly avoidable deaths.
Action Taken
(AI summary)
Royal Derby Hospital has taken steps to address concerns around clinical guidelines and equipment, retaining 360 Assurance to audit the measures taken and investing £500k in additional staffing to strengthen leadership and governance in maternity services. The Trust reports to the Perinatal Quality and Safety Group each month.
Brian Harfield
All Responded
2023-0092Deceased
16 Mar 2023
West Sussex
Ministry of Housing, Communities & Loca…
Concerns summary (AI summary)
There's a critical lack of compulsory fire safety provisions, such as sprinklers, in extra care facilities for vulnerable, immobile residents, leaving them at significant risk of death from fires.
Noted
(AI summary)
The Department for Levelling Up, Housing and Communities acknowledges the concerns regarding fire safety measures in extra care facilities and outlines existing regulations, guidance, and the role of the Building Safety Regulator. They have forwarded the letter to the Director of Building Safety at the Building Safety Regulator.
Jai Singh
All Responded
2023-0094Deceased
15 Mar 2023
Birmingham and Solihull
Birmingham and Solihull Mental Health F…
Concerns summary (AI summary)
Multiple systemic failings, including communication breakdowns, insufficient family engagement, and repeated missed opportunities for inpatient admission, were compounded by the mental health team's lack of a psychiatrist and ongoing risk assessment documentation.
Noted
(AI summary)
NHS England acknowledges the concerns but states that matters relating to interpreters, communication, and family engagement are for local response. Regarding risk assessment documentation, NHS England states that risk assessments are carried out in line with NICE guidance and templates are available within SystmOne. Birmingham and Solihull Mental Health Trust has begun a 3-month pilot to ensure a Consultant Psychiatrist attends MDT meetings at the prison each week. A risk assessment template has been added to the SystemOne software accessible to Trust staff, and is being rolled out with a dissemination plan to ensure completion. TPP acknowledges the coroner's concerns, explains the capabilities of SystmOne, and states that it is working correctly. TPP defers to NHS England and local commissioners regarding specific configurations and usage of the system for mental health assessments in prisons.
Tarik Drakes
All Responded
2023-0091Deceased
15 Mar 2023
Dorset
Bournemouth Churches Housing Associatio…
Concerns summary (AI summary)
Dorset Lodge, a supported housing facility, suffers from inadequate staffing, unmonitored guest entry, and poor welfare checks, creating an environment where drug use and safeguarding risks are prevalent.
Action Taken
(AI summary)
BCHA has reviewed safeguarding and support at Dorset Lodge, provided safeguarding training to managers, and will review risk management via link meetings with partner agencies. All actions have been incorporated into a Quality Improvement plan shared with BCP commissioners.
Lugh Baker
All Responded
2023-0090Deceased
13 Mar 2023
Cornwall and the Isles of Scilly
Bowden Derra Park Ltd
Concerns summary (AI summary)
The care home demonstrated inadequate resident monitoring and failed to promptly review new residents' care plans. There was no clear policy or training for staff to address residents with unusual presentations.
Action Taken
(AI summary)
The facility has updated its Nocturnal CCTV Monitoring Chart to include a comments box for explaining gaps in monitoring. They have also updated their Care Plan and Training policies, with staff notified and tracked via the BrightHR application.
Charlotte Comer
All Responded
2023-0089Deceased
13 Mar 2023
Worcestershire
Herefordshire & Worcestershire Health a…
Concerns summary (AI summary)
The Trust suffered from severe understaffing, leading to excessive care coordinator caseloads and fragmented patient care. A senior clinician unilaterally overrode a Multi-Disciplinary Team decision, highlighting a lack of robust procedural oversight.
Action Taken
(AI summary)
The Trust has implemented a new process for funding arrangements for specialist services, including weekly MDT meetings, clear documentation of decisions, and escalation procedures for disagreements. This process has been communicated to all staff.
Kelly Dunne
All Responded
2023-0088Deceased
13 Mar 2023
County Durham and Darlington
Durham County Council
Concerns summary (AI summary)
The A690 junctions have a dangerous layout, high traffic volume, and inappropriate speed limits, with planned improvements being insufficient, untimely, and failing to address the series of junctions, risking further fatal collisions.
Action Planned
(AI summary)
The council is implementing signal control at the West Rainton and Pittington Lane junctions, with work scheduled to commence on May 2nd for approximately 14 weeks. This project was accelerated using central government funding.
Gunapathyammah Ragnanathan
All Responded
2023-0087Deceased
13 Mar 2023
West London
Lean on Me Care Agency
Concerns summary (AI summary)
An elderly, frail resident sustained a fatal head injury due to a fall while mobilising, caused by an inexperienced carer who lacked sufficient training and supervision to provide safe assistance.
Action Planned
(AI summary)
The agency has contracted training providers and a consulting agency to support ongoing training, including RQF courses for care workers. They are also recruiting more field care supervisors to improve shadowing and appraisal of new care workers.