2023
PFD Reports
Reports: 552
Areas: 65
85% response rate (above 62% average).
Mizanur Rahman
All Responded
2023-0306
29 Aug 2023
Inner North London
Product Safety and Standards
Concerns summary
A lack of British or European safety standards for lithium-ion e-bike batteries and chargers allows unsafe products to be sold and mixed, causing fires, thermal runaway, and multiple deaths.
Action taken summary
The Office for Product Safety and Standards has established a multi-disciplinary safety study, commissioned new research into battery safety, and engaged with the London Fire Brigade. They also publis
Gordon Rodger
All Responded
2023-0292
24 Aug 2023
Cumbria
National Rail Infrastructure Limited
Concerns summary
Network Rail declined to install anti-trespass measures at Askam station, despite unusual accessibility points near a golf club, raising concerns about easy access for individuals intending self-harm.
Action taken summary
Network Rail confirmed existing boundary fencing in the area meets applicable standards with no outstanding works and therefore does not believe further action is required to prevent access. They note
Christopher Locke
All Responded
2023-0310
24 Aug 2023
Swansea Neath Port Talbot
JD Wetherspoon PLC
Concerns summary
Pub staff lack CPR training, leaving them unable to provide lifesaving treatment in emergencies, especially given the increased risk of injuries and potentially impaired bystanders in such environments.
Action taken summary
JD Wetherspoon PLC has reviewed its policy regarding CPR training for staff but will not be making any changes, maintaining its 25-year-old policy of immediately calling emergency services for medical
Audrey King
All Responded
2023-0312
22 Aug 2023
Cornwall and the Isles of Scilly
Royal Cornwall Hospital Trust
Concerns summary
Inconsistent record-keeping, a faulty process for cross-referencing digital and handwritten notes, and a lack of alerts for reviewing suspended medications pose significant risks in patient care.
Action taken summary
The Trust has circulated a Snapcom reminding staff about good record keeping and introduced a 7-day clinical alert in the digital system for handwritten notes. While the EPMA system lacks …
Lawson Bond
All Responded
2023-0335Deceased
22 Aug 2023
Worcestershire
Wychavon District Council
Concerns summary
Worcestershire Regulatory Services' lack of proactive monitoring for unlicensed dog breeders on websites allows unscrupulous sellers to operate undetected, increasing the risk of dangerous puppies being sold to the public.
Action taken summary
Wychavon District Council will implement continuous, business-as-usual intelligence gathering for a minimum of 12 months, monitoring a significantly larger number of online selling sites for unlicense
Juanita Nti
All Responded
2023-0301
18 Aug 2023
Inner South London
NHS England
Concerns summary
Unclear morphine prescription details and an EMIS system lacking correct drug strengths led to a GP and pharmacist dispensing an incorrect, higher dose, resulting in a child's fatal overdose.
Action taken summary
NHS England states national work is underway by paediatric experts to standardize oral liquid strengths, develop national guidelines, and improve GP prescribing systems, including through a newly esta
William Nichols
All Responded
2023-0308
18 Aug 2023
Gateshead and South Tyneside
Gateshead Health NHS Foundation Trust
Newcastle Upon Tyne Hospitals NHS Found…
Concerns summary
Inconsistent understanding between hospital and community teams, inadequate patient discharge advice, and poor communication/record-keeping for post-vascular surgery complications risked catastrophic deep patch infection.
Action taken summary
Newcastle Upon Tyne Hospitals NHS Foundation Trust states that following a Serious Incident Investigation after the inquest, proposals to address learning have been fully implemented. This includes pr
Louis Thorold
All Responded
2023-0311
18 Aug 2023
Cambridgeshire and Peterborough
Cambridge County Council
Department for Transport
Concerns summary
The self-certification process for driving licence renewal for drivers aged 70+, without independent medical scrutiny, risks allowing individuals with undiagnosed conditions like dementia to continue driving.
Action taken summary
The Department for Transport reiterates the current driver self-certification process for over 70s but states the DVLA recently published a Call for Evidence on driver licensing for people with medica
Devon Turner
All Responded
2023-0353
18 Aug 2023
Berkshire
Medication and Healthcare Products Regu…
NHS England
Berkshire Integrated Care Board
+2 more
Concerns summary
Unreliable and difficult-to-use home SATS machines, coupled with inadequate parent training on specific models, created a false sense of security and failed to alert parents to critical oxygen drops.
Action taken summary
NHS England notes that the core concerns regarding the SATS machine fall under the MHRA's remit and they will review MHRA's response. They are engaging with Berkshire ICB to ensure …
Malcolm Unwin
All Responded
2023-0298
17 Aug 2023
North Wales East and Central
Betsi Cadwaladr University Health Board
Concerns summary
The absence of bed rail assessments from the Welsh Nursing Care Record risks these critical safety evaluations being missed, potentially leading to patient falls and future deaths.
Action taken summary
Betsi Cadwaladr University Health Board has written to all ward managers, matrons, and heads of nursing to remind them of paper-based bed rail assessment processes and is finalising an updated …
Luke Brooks
All Responded
2024-0326
17 Aug 2023
Manchester North
Communities & Local Government
Ministry of Housing
Department of Health and Social Care
Action taken summary
North West Ambulance Service has revised its 111 service policy for self-conveyance, removing all exclusions except for Category 1 incidents and requiring advisors to ask patients if they can self-con
Absolom Duffy
All Responded
2023-0295
16 Aug 2023
Lincolnshire
Lincolnshire County Council
Concerns summary
The "give way" signage at a junction with restricted visibility may be insufficient, as drivers must stop to ensure safety, raising concerns that a "stop" command would be safer.
Action taken summary
Lincolnshire Council conducted an investigation of the junction and concluded that visibility distances far exceed the criteria for a 'STOP' sign as per the Traffic Signs Manual, therefore not changin
Odichukwumma Igweani
All Responded
2023-0296
16 Aug 2023
Milton Keynes
BLMK Integrated Care Board
North West London NHS Foundation Trust
Red House Surgery
Concerns summary
A critical lack of clear information and guidance prevented an individual from accessing urgent out-of-hours mental health assessment and care, despite their obvious deteriorating condition.
Action taken summary
The Integrated Care Board will work with primary care practices to ensure clear information is shared on GP registration and mental health services, including the 24/7 Single Point of Access. …
Ian Darwin
All Responded
2023-0291
15 Aug 2023
County Durham and Darlington
Tees, Esk and Wear Valleys NHS Foundati…
Concerns summary
Tees Esk and Wear Valleys NHS Foundation Trust routinely fails to conduct timely serious incident investigations, allowing hazards to persist and compromising learning, despite past assurances and national guidelines for 60-day completion.
Action taken summary
Tees, Esk and Wear Valleys NHS Foundation Trust has embedded a revised serious incident review process, now allocating all reviews within 10 days of an incident and increasing review lead …
Haik Nikolyan
All Responded
2023-0340
15 Aug 2023
Buckinghamshire
Prison and Probation Service
Concerns summary
HMP Aylesbury's transition to a Category C prison is challenged by recruitment and retention issues among experienced staff, impacting daily operations, training, incident response, and the management of vulnerable prisoners.
Action taken summary
HM Prison and Probation Service has significantly improved staffing at HMP Aylesbury, leading to an improved regime and expanded key work provision. They have appointed a Neurodiversity support manage
Barry Lall
All Responded
2023-0385
15 Aug 2023
Central and South East Kent
General Dental Council
Concerns summary
The General Dental Council's practice of publishing extensive, detailed allegations on its website for unconcluded cases can cause significant mental health distress to practitioners who are contesting them.
Action taken summary
The General Dental Council is undertaking and has prioritised a review of its policy regarding the publication of details for interim order determinations, including the extent of information and whet
Marie Zarins
All Responded
2023-0290
14 Aug 2023
Leicester City and South Leicestershire
Leicestershire Partnership NHS Trust
Concerns summary
Flawed Multi-Disciplinary Team meetings and an inadequate serious incident investigation led to a mental health patient not receiving prescribed anti-depressants or sleeping tablets due to incorrect medication understanding and poor record review.
Action taken summary
The Trust disputes concerns about inadequate Serious Incident investigations, citing recent accreditation from the Royal College of Psychiatrists for high standards of SI reporting in 2023. They also
Linda Oldland
All Responded
2023-0293
14 Aug 2023
Surrey
Leonard Cheshire
Concerns summary
Hydon Hill Nursing Home failed to share critical patient information with medical staff, delayed antibiotic administration, missed a cardiac arrest, and incorrectly reported a DNAR, indicating policy and training deficiencies.
Action taken summary
Leonard Cheshire has implemented a new Executive Director of Quality and Clinical Care role, restructured its Quality team, and introduced daily manager walkarounds. They have also implemented new com
Doris Urch
All Responded
2023-0302
11 Aug 2023
Inner North London
Globe Court Care Home
Concerns summary
The care home's risk assessment process was inadequate, lacking specific recommendations and not updated after falls. Staff were unfamiliar with care plans, and the system failed to preserve historical records.
Action taken summary
Globe Court Admin has implemented training on PCS handheld devices during staff induction to ensure effective use and access to resident information. They have also implemented a list of high-risk …
Rohan Godhania
All Responded
2023-0289
9 Aug 2023
Milton Keynes
NHS England and NHS Improvement
Food Standards Agency
Concerns summary
High protein supplements lack adequate warning labels for individuals with undiagnosed urea cycle disorders, risking severe medical emergencies due to sudden protein intake.
Action taken summary
NHS England has issued a Patient Safety Bulletin highlighting the need for prompt ammonia measurement in hyperammonaemia and is committed to a '0-25 year service model' for young people. They …
Reginald Bourn
All Responded
2023-0288
8 Aug 2023
Surrey
National Institute for Health and Care …
Health Education England
Concerns summary
There is a critical lack of national guidance and training for the safe insertion and placement confirmation of nasogastric decompression tubes, unlike feeding tubes, risking fatal misplacement.
Action taken summary
NHS England states that national guidance for nasogastric decompression tubes exists in the Royal Marsden Manual and that product instructions are the responsibility of manufacturers. They have asked
Harry Stobie
All Responded
2023-0284
4 Aug 2023
Milton Keynes
Milton Keynes University Hospital
Concerns summary
Following PEG tube insertion, a patient's deteriorating condition and abdominal pain were not adequately monitored or escalated to a senior doctor, potentially missing a critical bleed.
Action taken summary
Milton Keynes University Hospital has finalised amendments to its 'ward nursing care plan for patients following PEG insertion' to improve post-procedure monitoring. They are reviewing the policy to i
Leah Barber
All Responded
2023-0283
3 Aug 2023
West Yorkshire (Western)
City of Bradford Metropolitan District …
Concerns summary
Bradford Council lacked a unified system for overseeing its involvement with vulnerable children, preventing learning from deaths and maintaining departmental disconnect, which risks future fatalities.
Action taken summary
City of Bradford Council has strengthened processes since 2021, establishing the Director of Children’s Services as a single point of oversight for deaths where multiple Council teams were involved. S
John Shenton
All Responded
2023-0282
2 Aug 2023
Shropshire, Telford and Wrekin
Range
Concerns summary
Outstanding recommendations for escalator safety, particularly for vulnerable individuals when lifts are unavailable, were not acted upon, indicating insufficient measures to protect users.
Lee Dryden
All Responded
2025-0402
2 Aug 2023
South Yorkshire (West District)
NHS England
Department of Health and Social Care
Concerns summary
NHS Trusts lack understanding of guidance for external image reporting, and the ambulance service experienced significant delays in responding to a category 2 call due to high escalation and hospital handover issues.
Action taken summary
NHS England has published recommendations (October 2022) and hosted a national webinar (March 2023) on imaging report sharing to improve processes across Trusts. They also published a delivery plan (J