2023

PFD Reports
Reports: 552 Areas: 65

85% response rate (above 63% average).

Clear 413 results
Anthony Friend
All Responded
2023-0336 18 Sep 2023 Worcestershire
Bluebird Care Divine Health Services Herefordshire and Worcestershire Health…
Concerns summary (AI summary) A complete lack of handover and communication between transferring care agencies meant the new provider was unaware of patient needs and critical equipment concerns.
Action Planned (AI summary) Bluebird Care will now contact the incoming care provider directly to discuss handover, provide customer information sheets to all new customers that can be shared with new providers, and offer/request information on existing appointments. Herefordshire and Worcestershire Health and Care NHS Trust has designed and introduced a leaflet with contact details for patients on initial assessment. They have also introduced a new role to improve communication with external agencies.
Kimberley Sampson and Samantha Mulcahy
All Responded
2023-0338 17 Sep 2023 Central and South East Kent
NHS England Royal College of Obstetricians and Gyna…
Concerns summary (AI summary) Unclear guidance on testing staff for potential infection sources and a lack of national protocols for antiviral therapy in post-partum women with systemic infection, specifically for Herpes Simplex, put patients at risk.
Action Planned (AI summary) NHS England is working to update guidelines on sepsis in pregnancy to include guidance on timely identification and treatment of herpes simplex, scheduled for publication in March 2024; and has a working group to ensure learnings around preventable deaths are shared across the NHS. The RCOG is updating its Green-top Guidelines on maternal sepsis (publication scheduled for March 2024) to include guidance on the timely identification and treatment of herpes simplex.
Geoffrey Brooks
All Responded
2023-0351 15 Sep 2023 Exeter and Greater Devon
Royal Devon University Healthcare Found…
Concerns summary (AI summary) An ambiguous hospital discharge summary on fluid intake targets caused nursing home staff to misinterpret instructions, leading to the patient's critical dehydration and contributing to his death.
Action Taken (AI summary) The Royal Devon University Healthcare NHS Foundation Trust now uses an electronic patient record (Epic) which includes a 'Hospital course function' and 'discharge navigator' to ensure discharge documentation includes a summary of ongoing care needs.
Riya Hirani
All Responded
2023-0339 15 Sep 2023 Inner North London
Department of Health and Social Care NHS England
Concerns summary (AI summary) A junior doctor failed to escalate care for a rapidly deteriorating child, dismissing a mother's accurate and persistent concerns. There was also no clear mechanism for families to obtain a second medical opinion.
Action Taken (AI summary) Point of care testing is fully operational for measuring Streptococcus A and respiratory illness in children; and the Paediatrics service holds weekly meetings to discuss children with complex medical needs. Point of care testing is fully operational for measuring Streptococcus A and respiratory illness in children; and the Paediatrics service holds weekly meetings to discuss children with complex medical needs.
Richard Griffiths
All Responded
2023-0333Deceased 14 Sep 2023 North Wales East and Central
Betsi Cadwaladr University Health Board
Concerns summary (AI summary) The coroner raises concerns about deficiencies in the Health Board's investigation process, the lack of detail in the Transfer of Care document, and the continued use of paper-based patient notes for mental health.
Action Planned (AI summary) Betsi Cadwaladr University Health Board is undertaking an addendum investigation regarding the transfer of care, and a strategic outline case for an Electronic Patient Record system(s) is being developed on a Health Board wide level to address the issue of fragmented care records; the deadline for the strategic outline case is the end of January 2024.
Marcel Wochna
All Responded
2023-0332 14 Sep 2023 Hampshire, Portsmouth and Southampton
Hampshire & Isle of Wight Constubulary
Concerns summary (AI summary) Police staff lacked critical awareness of cold water shock, water rescue procedures, and the risks of handcuffing near water, alongside poor dissemination of relevant safety protocols.
Action Planned (AI summary) Hampshire and Isle of Wight Constabulary is rectifying an absence of Cold Water Shock information in the E-Learning Training package, and an updated 'Working Near Water Procedure' will be made available to officers and staff by the end of November 2023. Hampshire and Isle of Wight Constabulary is rectifying an absence of Cold Water Shock information in the E-Learning Training package, and an updated 'Working Near Water Procedure' will be made available to officers and staff by the end of November 2023.
Melissa Kerr
All Responded
2023-0330 13 Sep 2023 Norfolk
Department of Health and Social Care
Concerns summary (AI summary) Patients traveling abroad for Brazilian Buttock Lift surgery are unaware of high mortality risks and lack of safety controls, including inadequate pre-operative assessment and surgeon consultation.
Action Planned (AI summary) The Department of Health and Social Care is investigating global medical tourism, including visiting Türkiye to discuss regulatory frameworks and protections for UK nationals, and is considering how to better communicate the risks of medical treatment abroad.
Geoffrey Hoad
All Responded
2023-0327 13 Sep 2023 Norfolk
Department of Health and Social Care East of England Ambulance Service NHS T… Spire
Concerns summary (AI summary) Significant ambulance response delays, exceeding 14 hours, stemmed from high call demand and hospital handover issues, despite escalating call categories.
Action Taken (AI summary) East of England Ambulance Service describes actions to improve response times including additional recruitment, increased patient facing hours, and the establishment of an Unscheduled Care Coordination Hub; leading to reduced response times in some categories. Spire Healthcare joined the Inter Facility Transfer Group (IFTG) to improve interfacility transfers through risk stratification and communication, aiming to improve transfer times, and promoting appropriate use of ACCTS. The Department of Health and Social Care published a plan to recover urgent and emergency care services, aiming to reduce Category 2 response times to 30 minutes, delivered 5,000 more staffed hospital beds, scaled up virtual ward bed capacity to over 10,000, and provided £1.6 billion to support timely discharge from hospital.
Rashdah Bhatti
All Responded
2023-0325 12 Sep 2023 North Wales East and Central
Welsh Ambulance Services NHS Trust
Concerns summary (AI summary) Human error led to critical first aid advice for a varicose vein bleed not being given during emergency calls, highlighting a risk of future deaths from handlers not following MPDS protocols.
Action Planned (AI summary) Following an internal audit, the Welsh Ambulance Service will issue a reminder to all call handlers regarding the use of Post-Dispatch Instructions (PDIs), specifically related to haemorrhage/laceration calls, and will undertake a further targeted audit in February 2024.
Amanda Kramer
All Responded
2023-0328 11 Sep 2023 East London
Department of Health and Social Care North East London Foundation Trust Wood Street Medical Centre
Concerns summary (AI summary) A patient was prescribed Zoplicone for 18 years without review, despite the drug's short-term license and her high-risk overdose behaviour, raising concerns about medication management.
Noted (AI summary) Wood Street Health Centre audited patients prescribed Zopiclone/Zolpidem, is reviewing their medication, has moved to acute prescriptions only (max 2-week supply), instructs 'as required' use on prescriptions, informed local pharmacists, and prepared a new shared care policy; 69 patients have had their medication stopped. North East London NHS Foundation Trust (NELFT) audited prescribing practice and revised its prescribing policy for hypnotics, is participating in a working group to improve medication monitoring across primary and secondary care, increased staffing in Crisis and Home Treatment teams, and ensured comprehensive documentation of patient information at handover. The Department of Health and Social Care acknowledges the concerns raised and notes that NHS England is working to support prescribers in managing repeat prescribing; it also acknowledges actions being taken by Wood Street Health Centre and North East London NHS Foundation Trust.
Cherry Garland
All Responded
2023-0324 8 Sep 2023 Avon
University Hospitals Bristol Weston NHS Foundation Trust
Concerns summary (AI summary) The provided text indicates an extremely important concern was identified, but its specific nature or the risks it poses for future deaths are not detailed.
Action Taken (AI summary) The Trust will invest in additional pharmacy staff for adult ITU to ensure medicines reconciliation at step down is completed by a trained individual five days a week, and to provide a safety net review of weekend medicines reconciliation.
Lynsey Smalley
All Responded
2023-0322 8 Sep 2023 North West Wales
Barts Health NHS Foundation Trust
Concerns summary (AI summary) Fragmented governance processes and significant delays in acting on investigation findings impede learning. The lack of electronic medical records across mental health teams risks lost notes and poor continuity of patient care.
Action Planned (AI summary) The Health Board is developing a Strategic Outline Case for a Health Board wide Electronic Patient Record system to address fragmented care records with a deadline of end of January 2024, and will undertake a significant piece of work to make long term, substantial changes regarding investigations.
Lamont Roper
All Responded
2023-0381 7 Sep 2023 North London
Metropolitan Police Service
Concerns summary (AI summary) Concerns include insufficient and cumbersome water rescue equipment for police, inadequate training for cycle patrols near water, and limited awareness of dive team availability and capacity.
Action Taken (AI summary) The MPS reviewed and refreshed its cycle training at the beginning of 2022 and now maintains training and resourcing records, for the deployment of officers and staff who have received this training.
Graham Smith
All Responded
2023-0323 7 Sep 2023 Birmingham and Solihull
NHS England
Concerns summary (AI summary) There is a significant lack of awareness among clinicians about the seriousness of Myasthenia Gravis and dangerous medication interactions, posing a risk beyond the local Trust.
Action Planned (AI summary) NHS England is developing new guidance to address omitted and delayed medications and will update the coroner once published; the Royal College of Emergency Medicine (RCEM) are preparing a Safety Flash to raise awareness of delivering time critical medications in Emergency Departments.
Sultana Choudhury
All Responded
2023-0321 7 Sep 2023 East London
Barts Health NHS Foundation Trust Department of Health and Social Care
Concerns summary (AI summary) Failures included not diagnosing an obvious renal haemorrhage, administering VTE prophylaxis with active bleeding, and inadequate patient monitoring, leading to preventable deterioration.
Action Taken (AI summary) The Trust produced a Comprehensive Investigation Report and developed a robust action plan to share learning across the Trust regarding themes relating to continuity, and always ensuring effective communication during handover.
Sheila Johnson
All Responded
2023-0319 6 Sep 2023 Lincolnshire
Phoenix Care Centre
Concerns summary (AI summary) Inadequate falls prevention policy, unlocked doors, unlit common areas, missing signage, and insufficient nightly observations created an unsafe environment.
Action Planned (AI summary) The care home manager will personalise existing generic policies. The care home manager will personalise existing generic policies.
Talia Phillips
All Responded
2023-0318 4 Sep 2023 Cornwall and the Isles of Scilly
British National Formulary National Institute for Health and Care …
Concerns summary (AI summary) Fluoxetine prescribing guidance lacks recommendations for routine blood level testing, even with symptoms like palpitations, potentially missing chronically high levels and warranting review.
Noted (AI summary) NICE has made recommendations on the use of antidepressants in their guidelines on the treatment of anxiety and published guidance on safe prescribing of antidepressants, but considers that the MHRA would be best placed to address concerns regarding monitoring requirements. MHRA reviewed available evidence from the fluoxetine Summary of Product Characteristics, data from the UK Yellow Card Scheme, literature and the advice of their Expert Advisory Group and determined that routine blood level monitoring of antidepressants for all patients on treatment is not advised, although may be helpful in certain circumstances.
Emma Morrissey
All Responded
2023-0317 4 Sep 2023 Cheshire
Regenesis Health Travel Limited
Concerns summary (AI summary) Health tourism company failed to adequately assess patient fitness for surgery abroad, using unclear pre-assessment questions. There was no investigation into the operating table death, and embalming and medical reporting were inadequate.
Action Planned (AI summary) The Department of Health and Social Care is investigating global medical tourism, consulting with stakeholders, and planning a visit to Türkiye to discuss regulatory frameworks and patient protections. They will also lobby Turkish authorities on embalming standards and consider how to better communicate risks to those considering medical treatment abroad.
Stephen Ratclife
All Responded
2023-0492 1 Sep 2023 Manchester North
Greater Manchester Integrated Care Part…
Concerns summary (AI summary) The absence of a specialist service for GPs to refer patients with difficult venous access for blood tests led to a missed diabetes diagnosis.
Action Planned (AI summary) Greater Manchester Integrated Care Board will present learning from a check and challenge exercise to the Greater Manchester System Quality Group in January 2024 and follow up in July 2024. They will also cascade shared learning to professionals through relevant governance and learning forums.
Gerard Murray
All Responded
2023-0391 1 Sep 2023 Nottinghamshire
Nottinghamshire Healthcare NHS Foundati…
Concerns summary (AI summary) Inadequate risk assessment and management, poor monitoring of unescorted leave, lack of family involvement in care, and limited staff awareness of ligature risks compromised patient safety.
Action Taken (AI summary) Following the death of Mr. Murray, the Nottinghamshire Healthcare NHS Foundation Trust has taken several actions including updating the ward round template to document risk assessments, providing additional training to all qualified staff and MDT members at Sherwood Oaks, and procuring Storm Skills Training package for inpatient services.
Harold Pedley
All Responded
2023-0316 1 Sep 2023 Blackpool & Fylde
Department of Health and Social Care Lancashire and South Cumbria Integrated…
Concerns summary (AI summary) Emergency department pressures at OPEL 4 led to extensive triage delays and patient deaths, compounded by GPs not providing a realistic picture of waiting times.
Action Taken (AI summary) Lancashire and South Cumbria Integrated Care Board outlines actions taken by Blackpool Victoria Hospital, including revised communication protocols, staff training on triage and escalation, and direct GP referrals. They also detail how the ICB Primary Care Team is involved in communications with General Practices. DHSC acknowledges concerns about A&E wait times and refers to NHS England's 'Delivery plan for recovering urgent and emergency care services' which includes a target to improve A&E wait times. They cite dedicated funding to increase staffed hospital beds and improvements in performance at Blackpool Teaching Hospitals NHS Foundation Trust.
Donna Levy
All Responded
2023-0315 31 Aug 2023 East London
Department of Health and Social Care London Borough of Redbridge Council North East London Foundation Trust
Concerns summary (AI summary) Domiciliary care failed to address severe self-neglect, with no formal Mental Capacity Act assessment or mental health referral despite obvious deterioration. The Trust's flawed investigation decision overlooked wider health problems.
Action Taken (AI summary) North East London Foundation Trust outlines actions taken including increasing nursing capacity, holding weekly multidisciplinary Complex Case discussion meetings, updating the risk escalation process, and providing relevant training for health and social care staff. They also mention making the completion of mental capacity assessments in complex cases mandatory and introducing a new Patient Safety Incident Response Framework. DHSC acknowledges concerns and references the North East London Foundation Trust's response outlining actions to improve patient safety and quality of care. The Care Quality Commission is also keeping the incident under review with the Trust. They also mention the Safe Care at Home Review and its recommendations.
Nicholas Ledger
All Responded
2023-0314 31 Aug 2023 Inner North London
College of Policing Metropolitan Police Service
Concerns summary (AI summary) The report refers to evidence from the investigating officer and an investigator from the Metropolitan Police’s Directorate of Professional Standards.
Action Planned (AI summary) The Metropolitan Police Service plans to implement a new policy by April 2024 requiring a risk assessment to be completed by the OIC no earlier than fourteen days prior to issuing the PCR for suspects charged with a recordable offence. This assessment will be supervised by line management and form part of the PCR process. The College of Policing outlines that updated statutory guidance, e-learning, and knowledge products have been released regarding pre-charge bail, and specific guidance on safeguarding those subject to RUI has been issued. It also highlights existing guidance on risk assessments for those released from custody, and custody training aimed at reducing the risks of post detention suicides.
Allison Aules
All Responded
2023-0313 30 Aug 2023 East London
Department of Health and Social Care NHS England Royal College of Psychiatrists
Concerns summary (AI summary) Under-resourced and underfunded CAMHS services, coupled with a lack of consultant leadership, led to significant delays in mental health assessments for children, despite rapidly increasing demand.
Noted (AI summary) NHS England is increasing access to CYPMH services, with 702,000 children and young people receiving support in the 12 months to June 2023 and a 46% increase in the CYPMH workforce since the start of the LTP. They will also ensure regional leadership are aware of the report's findings and the Regulation 28 Working Group will discuss all reports received. NELFT will implement the Oxford Centre for Suicide Research’s model of risk formulation and co-produce safety plans with clients and families, including training and system changes to support the roll out. NHS North East London is developing a business case for additional CAMHS funding, including proposals for seven-day/evening working and face-to-face initial assessments. They are also reviewing the current clinical model and participating in transformation work via their Mental Health, Learning Disability and Autism Collaborative. The Department of Health and Social Care acknowledges concerns about CAMHS resourcing and highlights increased spending on mental health services and workforce development initiatives, including training programmes and a new suicide prevention strategy.
Mizanur Rahman
All Responded
2023-0306 29 Aug 2023 Inner North London
Product Safety and Standards
Concerns summary (AI summary) A lack of British or European safety standards for lithium-ion e-bike batteries and chargers allows unsafe products to be sold and mixed, causing fires, thermal runaway, and multiple deaths.
Action Taken (AI summary) The Office for Product Safety and Standards has engaged with the London Fire Brigade and Tower Hamlets Trading Standards, established a multi-disciplinary safety study, commissioned research into battery safety, and published consumer information on safe e-bike practices.