2025
PFD Reports
Reports: 637
Areas: 66
96% response rate (above 63% average).
Brian Ringrose
All Responded
2025-0399
1 Aug 2025
Milton Keynes
Central North West London NHS Foundatio…
Milton Keynes University Hospital
Thames Valley Police
Concerns summary (AI summary)
Police officers failed to follow critical restraint training, including prolonged prone positioning and inadequate welfare monitoring. Officers also did not apply the National Decision Model or challenge inappropriate techniques, contributing to the death.
Action Taken
(AI summary)
The hospital has updated its Police Custody SOP, incorporated Emergency Department-specific guidelines, is reviewing training on restraint and restrictive practices, and has reiterated Toxbase guidelines to clinicians. Breakaway and conflict resolution training remains mandated. The trust has implemented a joint entry protocol for documentation, mandating verbal handovers post-assessment and reinforcing the principle that discharge from ED should not proceed with unresolved safety concerns. Refresher and Human Factors training are also taking place. Thames Valley Police has reviewed training material on handcuffing, implemented additional Personal Safety Training, provided training to officers on medical issues that can arise with prolonged restraint, rolled out the College of Policing's 'Upstander' E-Learning, and included communication and handover protocols in training scenarios.
Margaret Medlicott
All Responded
2025-0398
1 Aug 2025
Worcestershire
Capital Care Group
Concerns summary (AI summary)
A care home admitted a resident with a history of aggression against policy, without proper clinical assessment. Staff lacked empowerment to challenge this decision and were inadequately trained in risk assessments and care plan creation.
Action Taken
(AI summary)
The care group has implemented several changes, including revising its admissions policy, conducting mandatory training on challenging behaviour, implementing a new PCS training schedule, and conducting internal and organizational audits of care documentation. They also have updated the homes E-learning resources to cover updated expectations.
Margaret McNaughton
All Responded
2025-0397
1 Aug 2025
The Black Country
Royal Wolverhampton NHS Trust
Concerns summary (AI summary)
The Trust consistently fails to ensure adequate checking and documentation of patient allergy status, leading to ongoing adverse incidents, as current policies and communications are insufficient to embed these critical safety practices.
Action Taken
(AI summary)
The Trust is implementing several actions including updating allergy status guidance in policies, providing mandatory training for all staff on allergy awareness, and updating the induction document for temporary staff. They will also provide medication safety training on a regular basis.
Suzanne Edwards
Partially Responded
2025-0396
1 Aug 2025
Milton Keynes
Bedford General Hospital
Luton and Dunstable Hospital
Milton Keynes University Hospital
+1 more
Concerns summary (AI summary)
Emergency Departments lack reliable access to patients' primary care records, leading to delayed or misdirected diagnoses and undermining patient safety due to incomplete medical history.
Action Planned
(AI summary)
The trust states that the Summary Care Record is visible to all hospital colleagues and access will be linked into their Acute Electronic Patient Record front screen when this launches in September / October 2025. The Trust is working with other providers to expand access to patients' primary care records, including GP records, through the Summary Care Record and GP Connect. They are working to ensure that what is available is easily accessible to their treating clinicians. The hospital trust has established HIE links with various providers and is optimizing its eCare record for sharing via HIE. They are also educating clinicians about the benefits of HIE and encouraging other providers to share more content.
Benjamin Buckfield
No Identified Response CC
2025-0395
1 Aug 2025
Hampshire, Portsmouth and Southampton
Boomtown Festival
Hampshire and IOW Constabulary
Concerns summary (AI summary)
An unchecked, open trade in illegal drugs at the festival, combined with a policy that does not eject non-dealing possessors, creates a dangerous market and increases the risk of future drug-related deaths.
Lewis Petryszyn
Partially Responded
2025-0394
31 Jul 2025
South Wales Central
Cwn Taf Morgannwg University Health Boa…
G4S
Concerns summary (AI summary)
Policies lack specified timeframes for intervention and support for prisoners at risk of substance misuse, leading to delayed care and intervention from the Dyfodol service.
Noted
(AI summary)
G4S states that timeframes are already contained within policies and procedures as required nationally and pursuant to the service level agreement with CTMUHB, and those timeframes are complied with, therefore no action is proposed.
Joanne Stones
All Responded
2025-0393
30 Jul 2025
North Yorkshire and York
York & Scarborough NHS Trust
Concerns summary (AI summary)
The hospital failed to prioritise a seriously ill patient, overlooking critical medical alerts and existing diagnoses, and neglected to consult specialists, leading to significant delays and inappropriate treatment.
Action Taken
(AI summary)
The trust has implemented actions to reduce the risk of missed or unactioned low blood sugar levels, including automatically transferring POCT machine results into the CPD system and changing the order of blood gas test results on paper printouts to highlight blood sugar levels.
Azroy Dawes-Clarke
All Responded
2025-0391
29 Jul 2025
Kent and Medway
His Majesty’s Prison and Probation Serv…
Concerns summary (AI summary)
The anti-ligature bedding failed, allowing ligature creation. Prison officers had inconsistent training on ACCT processes, first aid, and the Mental Capacity Act, leading to unclear responses during medical emergencies and conveyance.
Action Planned
(AI summary)
HMPPS is undertaking a cell design review to explore different materials that meet fire safety and anti-ligature requirements for bedding, expected to conclude at the end of 2026. To improve first-on-scene care, HMPPS have with St John Ambulance created a set of bespoke first-on-scene videos for Prison Officers and frontline staff.
Joan Whitworth
All Responded
2025-0390
29 Jul 2025
Northumberland
Hillcare Group
Northumbria Healthcare NHS Foundation T…
Concerns summary (AI summary)
There were inadequate Speech and Language Therapy assessments, significant gaps in staff training for Basic Life Support, first aid, and nutritional assessments, and catering staff were unaware of resident dietary restrictions, posing risks to resident safety.
Action Planned
(AI summary)
Hill Care Group has changed the electronic platform to record staff training, adding an alert function and automated compliance reports for the Home Manager. They have also added additional checks to governance systems, and revised agency worker check process including skills and training. The Trust is developing a Standard Operating Procedure (SOP), expected to be completed by October 2025, to guide staff in clarifying discrepancies in referrals by requesting key documents from Care Home staff and specifying clinical triggers for face-to-face assessments.
Azroy Dawes-Clarke
All Responded
2025-0389
29 Jul 2025
Kent and Medway
HMP Elmley
Oxleas NHS Foundation Trust
South East Coast Ambulance Service
Concerns summary (AI summary)
There was a significant lack of inter-agency dialogue and learning following a severe incident, leading to persistent confusion regarding command primacy and effective response strategies during acute medical emergencies in prison.
Action Planned
(AI summary)
A Practice Development Nurse (PDN) was appointed in September 2024 to ensure healthcare staff remain current with training and guidance, and the Quality Manager has reviewed and updated policies, communicating their locations to all staff members. SECAmb has several actions planned, including: establishing a Prisons Task and Finish Group, communicating the move away from 'Code Red/Blue' terminology, ensuring clarity around primacy of care, and undertaking a learning needs analysis regarding restraint implications. They will also review the Surrey Safeguarding Adults Board Care of Prisoners into Acute Hospitals guidance. HMPPS has reminded staff at HMP Elmley to request healthcare assistance immediately during any unplanned restraint and Oxleas staff have been reminded of their contractual requirement to remain with the individual throughout the medical emergency. NHS England Health & Justice guidance has been shared with Use of Force Coordinators and will be included in the new HMPPS framework and guidance.
Azroy Dawes-Clarke
Partially Responded
2025-0388
29 Jul 2025
Kent and Medway
Department of Health and Social Care
Ministry of Justice
Concerns summary (AI summary)
Communication during a medical emergency in prison was confused, with no clear command structure established between prison staff, healthcare, and paramedics, indicating an ongoing risk for future critical events.
Noted
(AI summary)
The Department of Health and Social Care acknowledges concerns about communication and confusion during medical emergencies in prisons, confirms HM Prison and Probation Service has primacy for command and control, and highlights existing CQC guidance on reducing harm in mental health settings.
Thomas Hill
All Responded
2025-0387
29 Jul 2025
Hampshire, Portsmouth and Southampton
Office for Product Safety and Standards
Concerns summary (AI summary)
A flue-less gas heater was unsafely operated in a too-small room due to a hidden warning label, leading to carbon monoxide build-up. The lack of an external warning label obscured safe usage requirements from users.
Action Planned
(AI summary)
OPSS is working with BEIS and is planning to conduct further testing of portable gas heaters and review associated standards, and has written to the British Standards Institution to request a review of the standard BS EN 449:2002 +A1:2007 regarding warnings on portable gas appliances.
Leslie Thompson
All Responded
2025-0385
29 Jul 2025
Manchester South
Department of Health and Social Care
Concerns summary (AI summary)
A lack of evening and weekend physiotherapy services in hospitals causes discharge delays, leaving medically fit patients exposed to unnecessary risks within the acute hospital environment.
Action Planned
(AI summary)
The Department of Health and Social Care is strengthening partnerships between the NHS and social care and every acute hospital has access to a care transfer hub operating seven days a week. The Better Care Fund (BCF) will provide £9 billion to help ensure patients receive appropriate and timely care.
Gareth Tatchell
All Responded
2025-0384
28 Jul 2025
SWANSEA NEATH & PORT TALBOT
ABMU HEALTH BOARD
Concerns summary (AI summary)
Persistent delays in cancer diagnostic, staging, and treatment pathways, especially for staging scans, are adversely affecting patient survivability rates and prognoses, making treatable cancers irresectable.
Action Planned
(AI summary)
The Health Board has secured locum cover for radiology for 12 months commencing in October 2025 and the data issue has been remedied with the information now captured on our data insights visualisation platform. A recent review of the head & neck single cancer pathway has confirmed positive compliance against key indicators. Although current monitoring requirements for clozapine remain unchanged, the Trust will circulate emerging scientific literature regarding less frequent blood count monitoring to all prescribers and pharmacists to increase scrutiny of abnormal blood count results in established treatment.
Kaine Fletcher
All Responded
2025-0383
25 Jul 2025
Nottinghamshire
College of Policing
Custodial Services
Department of Health and Social Care
+6 more
Concerns summary (AI summary)
Concerns exist about emergency services' reliance on problematic terms like 'ABD', criticized for their potential to perpetuate racial bias and discrimination, despite rejection by psychiatric bodies.
Action Planned
(AI summary)
The Trust is providing training for all acute facing mental health staff on ABD in August and October 2025 and signs and symptoms, clinical assessment and escalation processes are now included within the Trust Fundamentals of Care training for mental health staff. The Trust has updated Internal Working Instructions and established a strategy group and works across the system to strategically plan access and treatment for people with dual diagnosis needs. The NPCC clinical panel is reviewing existing guidance developed by the Faculty of Legal and Forensic Medicine regarding Acute Behavioural Disturbance. The College of Policing provides the Mental Health Approved Professional Practice (APP) to assist forces in developing their policies and responses to incidents relating to people with mental ill health. The Department and NHS England are finalising the Co-occurring Mental Health and Substance Use Delivery framework to improve delivery of integrated, person-centred care across drug and alcohol treatment and mental health services.
Evelyn Chancellor
All Responded
2025-0382
25 Jul 2025
North London
Ashton Lodge Care Home
Concerns summary (AI summary)
Insufficient staffing levels in care settings, especially when staff are distracted, compromise resident safety by reducing direct supervision.
Action Taken
(AI summary)
Ashton Lodge Care Home has already implemented several changes including conducting medication reviews, introducing structured rotas for staff in lounges, providing refresher training on falls prevention, and conducting daily supervision briefings. A full review of communal area layouts is underway.
Leia Sampson-Grimbly
All Responded
2025-0381
25 Jul 2025
North London
Department of Health and Social Care
Tavistock and Portman NHS Foundation Tr…
Concerns summary (AI summary)
Long waiting lists for first appointments at Gender Dysphoria clinics pose a significant risk, delaying crucial care for vulnerable individuals.
Noted
(AI summary)
The Trust details the role of the GIC as detailed in the service specifications published by NHS England for Gender Identity Services for Adults (Non-Surgical Interventions) and states that it is working with NHS England and other providers to develop innovative ways of reducing the waiting times. NHS England is undertaking a review of adult Gender Dysphoria Clinics, with a report due in Autumn 2025 to inform a new service specification for 2025/26. They are also working to increase capacity in children and young people's gender services.
Robert English
All Responded
2025-0380
25 Jul 2025
North London
Department of Transport
Rail Safety Board
Transport for London
Concerns summary (AI summary)
Inadequate lighting on railway tracks and trains makes it difficult to locate trespassers at night, meaning current safety provisions are insufficient and increase the risk of collision.
Noted
(AI summary)
TfL updated operational rules for track searches on 12 May 2025 and established a review group to improve communication between operational staff and police. They are testing a prototype lighting rig to enhance track illumination at night and plan to roll it out across the LU network in 2026 if successful. The Department for Transport notes the concerns and refers to Transport for London's responsibility for operational safety and their response to the report. The Railway Safety and Standards Board (RSSB) states that its standards do not apply to London Underground, and that existing mainline regulations and safety data do not warrant further action on their part.
Jordan Babb
No Identified Response
2025-0379
25 Jul 2025
Milton Keynes
Milton Keynes Urgent Care Service
Concerns summary (AI summary)
Failures in a walk-in centre to escalate abnormal vital signs, conduct structured risk assessments for pulmonary embolism, and properly apply clinical decision tools indicate a lack of clear protocols and training.
Michael Pugh
All Responded
2025-0378
25 Jul 2025
Kent and Medway
His Majesty’s Prison and Probation Serv…
Concerns summary (AI summary)
Inadequate ACCT process training for new prison officers led to an incomplete understanding of observation requirements, including inconsistent timing and recording for vulnerable prisoners.
Action Taken
(AI summary)
HMPPS provides a full day of training on suicide and self-harm prevention during Prison Officer Entry Level Training (POELT), including the ACCT process. HMP Swaleside will promote the Safety Learning Reference Library to new members of staff during induction and signpost it to all staff during the HMPPS annual national safety focus initiative.
Sheldon Jeans
All Responded
2025-0376
25 Jul 2025
Dorset
Department of Health and Social Care
HMP Guys Marsh
HMPPS
+1 more
Concerns summary (AI summary)
The absence of clear national and local policies on managing illicitly brewed alcohol ("hooch") and governing prisoner-held medications creates significant safety risks within the prison estate.
Noted
(AI summary)
HMP Guys Marsh has developed its Incentivised Substance Free Living (ISFL) unit, provides comprehensive staff information on illicitly brewed alcohol, and ensures in-cell medication safes are available and fit for purpose. Oxleas NHS Foundation Trust has committed to introducing regular assurance checks for all prisoners in receipt of IP medication. Oxleas NHS Foundation Trust will be developing and distributing new health promotion materials to the prison population at HMP Guys Marsh focusing on safe storage and proper disposal of medication. They have published a local In-possession Medication Compliance procedure outlining bi-monthly in-cell compliance checks. HMPPS has developed and disseminated materials focused on illicitly brewed alcohol (IBA), including the Drugs in Prison and Probation (DiPP) guide. The healthcare provider at HMP Guys Marsh, Oxleas NHS Foundation Trust, has committed to introducing regular assurance checks for all prisoners in receipt of IP medication, and in-cell lockers will be replaced if damaged. The Department acknowledges concerns about medication held in prisoners' possession, but states that national NHS policies for prisoners are the same as those used in the community. They believe existing processes, contractual monitoring, and learning from serious incidents are sufficient, and that national guidance could further complicate the issue.
Samantha Young
All Responded
2025-0375
25 Jul 2025
Hampshire, Portsmouth and Southampton
Department of Health and Social Care
Hampshire and Isle of Wight Healthcare …
Concerns summary (AI summary)
A lack of training for staff, especially agency staff, in mental health risk assessments, and persistent failure to engage and communicate with patients' families, compromise patient safety.
Action Planned
(AI summary)
The Trust has updated its data insights visualisation platform to capture all essential data, improved its Triangle of Care initiative, and offers the Triangle of Care training and Esther coaching to agency colleagues. The Trust has embedded carer engagement across all teams, including those supported by long-term agency staff. The Trust is considering ways to better support agency staff in risk management training, and commissioned an independent audit to review the adequacy of the Trust’s arrangements for involving families and carers.
James Scott
Partially Responded
2025-0374
24 Jul 2025
Hampshire, Portsmouth and Southampton
Hampshire County Council
National Highways
Concerns summary (AI summary)
Inadequate gully maintenance, insufficient warning signage, and the continued presence of surface water on a known flood-risk road contributed to a fatal incident.
Action Planned
(AI summary)
National Highways is working with Hampshire County Council and the M3 J9 scheme team to address flood risk issues on the A33, including drainage remediation, ditch clearing, and gully repairs. HCC and NH are coordinating on traffic management and further investigations, with maintenance planned through March 2028.
Isaac Ingle-Gillis
All Responded
2025-0373
22 Jul 2025
Gwent
Aneurin Bevan University Health Board
Concerns summary (AI summary)
The Crisis Resolution and Home Treatment Team's lack of access to GP records poses a future risk by preventing comprehensive mental health assessments, despite not altering the outcome in this instance.
Action Planned
(AI summary)
The Health Board supports broader access to patient medical records and has commenced work to broaden access to clinicians, including CRHTT, via the Welsh Clinical Portal. They are also working to allow patients fuller access to GP information via the NHS App.
Robyn Chambers
Partially Responded
2025-0370
22 Jul 2025
Gwent
Aneurin Bevan University Health Board
Welsh Ambulance Service NHS Trust
Concerns summary (AI summary)
Significant delays in ambulance dispatch were caused by prolonged handover times at emergency departments, potentially impacting patient care despite not affecting the specific outcome in this case.
Action Planned
(AI summary)
Aneurin Bevan University Health Board is reviewing its internal Immediate Release Protocol to ensure compliance with WAST’s revised ‘purple’ 999 response. They are focused on reducing ambulance handovers through the new Handover 45 project.