2025
PFD Reports
Reports: 637
Areas: 66
96% response rate (above 63% average).
Jean Dye
All Responded
2025-0412
21 Jul 2025
Greater Lincolnshire
HSE
NHS England
Concerns summary (AI summary)
An unexplained Emergency Power Off (EPO) circuit activation caused a critical power loss during an emergency procedure, with no in-lab indicators or reset, significantly delaying treatment and highlighting a guidance gap.
Noted
(AI summary)
NHS England will review and update guidance in HTM 06-01 regarding Emergency Power Off (EPO) controls, including the location of reset buttons, with completion due in the financial year 2026-27. Competency and training for engineers will be included in the HTM update. The CQC acknowledges the concerns regarding guidance on Emergency Power Off (EPO) controls, but states it does not have the power to set guidelines or training expectations. They note that the Trust has confirmed actions taken including durable labels on EPOs, quarterly Electrical Safety Group meetings, and completed installation reports.
Christopher O’Donnell
All Responded
2025-0369
21 Jul 2025
Wiltshire and Swindon
Home Group Limited
Concerns summary (AI summary)
The supported living accommodation's policy, which prohibits staff from removing excess medication for safeguarding without resident consent, creates a risk when residents are in mental health crisis.
Action Taken
(AI summary)
Home Group has introduced a virtual clinical hub, is reviewing and updating relevant policies, and is consulting with partner agencies on managing risks related to medication stockpiling. They have also focused on risk assessment management and plan to further review how the checklist sits as part of the wider support practice framework.
Madeline Reding
All Responded
2025-0368
21 Jul 2025
East London
Aspray House Nursing Home
Concerns summary (AI summary)
Delayed and disorganised staff emergency response, including failures to promptly raise alarms or call 999, coupled with inadequate CPR due to a misunderstanding of Do Not Resuscitate orders, led to critical care gaps.
Action Taken
(AI summary)
Aspray House has implemented multiple changes including revising policies, providing staff training, purchasing equipment (defibrillator, anti-choking vest, pictorial choking first aid posters) updating care notes, and creating a flow chart for emergencies. They have also removed the management involved in the incident.
Melissa Mathieson
All Responded
2025-0367
21 Jul 2025
Avon
Alexandra Homes Ltd
Concerns summary (AI summary)
The care home provided misleading information on supervision levels and lacked formal induction periods, regular reviews for residents, and comprehensive updates to support plans and risk assessments.
Action Taken
(AI summary)
Alexandra Homes has updated their Report on Action Taken to Prevent Future Deaths, building on a previous report. Actions include introducing a new resident observation record, revising the client referral form, and implementing a compatibility profile and impact assessment.
Jacqueline Langworthy
All Responded
2025-0386
18 Jul 2025
Coventry and Warwickshire
Department of Health and Social Care
HSE
Lift and Escalator Industry Association
Concerns summary (AI summary)
The widespread use of platform lifts without hold-to-run controls in care settings, coupled with limited awareness of these risks and easy retrofitting options, poses safety hazards.
Noted
(AI summary)
The Lift and Escalator Industry Association (LEIA) published a safety notice on their website on behalf of Phoenix Lifting Systems regarding lifting platforms with one-touch platform controls and emailed it to all their members. HSE will raise the matter of platform lifts without hold-to-run controls at the national Local Authority Health and Safety Practitioner Forum and in a technical LA bulletin, and will share the circumstances with CQC and the wider healthcare industry. They are also aware that LEIA has raised the concerns with their relevant committees. LEIA published a further safety notice addressing similar hazards in other lifting platforms from other manufacturers and has made proposals for inclusion of recommendations for the revision of BS 5655-11 to cover legacy lifts with similar hazards. DHSC acknowledges the concerns regarding platform lifts in care settings, but states the responsibility lies with the Health and Safety Executive, who have already responded and are monitoring similar incidents. DHSC shares concerns about the incident but states the matters do not fall within their responsibilities; they have written to the HSE to monitor for similar incidents and review if further action is needed.
David Hayes
All Responded
2025-0371
18 Jul 2025
Manchester West
Department of Environment Food and Rura…
Royal Society for Prevention of Acciden…
Concerns summary (AI summary)
Liquid washing detergent packaged deceptively like food and lacking safety features poses a severe ingestion risk, especially for vulnerable adults with dementia, due to inadequate warnings and public awareness.
Action Planned
(AI summary)
Dementia UK has been raising awareness of safe laundry product use through their "Keeping safe at home" leaflet and actively engaging with the UK Cleaning Products Industry Association (UKCPI) to support their safety awareness campaign, ensuring it supports people with dementia and their families. Defra will consider improvements to consumer protection measures and review detergents regulations, engaging with the detergents industry to consider voluntary safety measures addressing the coroner's concerns. They have also made the Office for Product Safety and Standards aware of the case. RoSPA will deliver a national social media campaign and develop practical guidance for carers on safe chemical storage by Q4 2025/26. They will also engage with manufacturers and regulators to improve packaging and warnings, advocating for safer practices.
Marie Theobald
All Responded
2025-0366
18 Jul 2025
East London
London Metropolitan Police
Concerns summary (AI summary)
Delays in a criminal investigation mean a suspect in a fatal road incident is unrestricted, posing a risk of further harm due to the absence of bail conditions or driving disqualification.
Action Taken
(AI summary)
The Metropolitan Police have reviewed options to limit further offences by the suspect, including Operation Revoke and bail conditions. The Serious Collision Investigation Unit has recruited new detectives to increase capacity and is implementing new processes to ensure efficient functioning, and the case is undergoing a full review.
Dorothy Wagstaff
All Responded
2025-0365
18 Jul 2025
West Yorkshire (East)
Leeds City Council
Concerns summary (AI summary)
Ineffective temporary plastic road barriers that offer no resistance, allowing vehicles to leave the carriageway, remain present in gaps along the A660, posing a risk of future fatal collisions.
Action Planned
(AI summary)
Leeds City Council has commenced a review of their process for attending incidents and implementing temporary repairs, including utilizing a new computer monitoring system (AMX) to track temporary repairs and monitor progress to permanent repairs. They will also undertake detailed assessments at other locations with defects and implement solutions when practicable.
Patryk Gladysz
Partially Responded
2025-0364
18 Jul 2025
Inner West London
HMPPS
Minister of State for Prisons
Ministry of Justice/HMP Wandsworth
+2 more
Concerns summary (AI summary)
Systemic failures include inadequate staffing affecting mental health assessments and key worker schemes, poor communication between prison and healthcare staff, and insufficient training on risks for foreign nationals and first aid.
Action Taken
(AI summary)
HMP Wandsworth has improved staffing levels, assigned a Custodial Manager to oversee the keyworker scheme, is working with Catch 22 to improve support for Foreign National Offenders, and has reinforced staff responsibilities during roll checks. The prison is implementing a monthly assurance check of ACCT observations against CCTV footage. NHS England outlines actions taken at HMP Wandsworth, including reinstating deactivated NOMIS accounts for healthcare staff and providing training/support on NOMIS use. The compliance rate for ILS training is 89% and BLS training is 81%, with all staff rostered to provide clinical care up to date with training. DHSC notes the concerns and reports that the staffing vacancy within the mental health in-reach team at HMP Wandsworth has been filled, and a new operational manager was appointed in late 2024. Actions have focused on refreshing and developing the skills of the mental health team and healthcare staff have been trained in basic life support.
Darren Reilly
All Responded
2025-0362
18 Jul 2025
Hertfordshire
National Highways Agency
Concerns summary (AI summary)
An unexplained gap in the motorway safety barrier, adjacent to established trees, poses a significant risk of severe injury or death if vehicles lose control and leave the carriageway at high speed.
Action Planned
(AI summary)
Nottinghamshire Police has revised its policy on s.136 detentions and will consult with EMAS regarding implementation. It will explore extending the hours of the Street Triage Team (STT) until 0300hrs, subject to collaboration with NHS partners. The force agrees that the concerns about mental health services for dual diagnosis is not a matter for them. EMAS will revise its policy on s.136 detentions and provide mandatory training for all frontline staff. It will engage with commissioners to advocate for service development to address the gap for patients with dual diagnosis (mental health and substance misuse) and strengthen guidance around dual diagnosis in training. National Highways will undertake a Road Restraint Risk Assessment Process (RRRAP) to assess the need for VRS or other mitigations at the specified location. They will complete the assessment before 31 December 2025 and report findings by 13 February 2026.
Kaine Fletcher
All Responded
2025-0363
17 Jul 2025
Nottinghamshire
East Midlands Ambulance Service
Nottingham and Nottinghamshire Police
Concerns summary (AI summary)
A critical lack of shared understanding and adherence between emergency services regarding local policies and working standards for Section 136 detentions creates significant risks for vulnerable individuals.
Action Taken
(AI summary)
• Nottinghamshire Police has implemented the Nottingham and Nottinghamshire Multi-Agency Policy & Procedure Review Group Memorandum of Understanding: Joint Agency, sections 135 and 136 Mental Health Act 1983 Procedure since its inception.
• Nottinghamshire Police has consulted with colleagues from EMAS to address the issue of differing positions on the application of the document and suggested several potential remedies.
• EMAS Head of Mental Health advised that their Chief Executive directed that they will not be seeking to implement or refine the existing multi-agency policy. • East Midlands Ambulance Service (EMAS) acknowledged the concerns raised regarding the lack of clarity and shared understanding between agencies on the applicable local policy and working standards for s.136 Mental Health Act detentions.
• EMAS has been operating under a Regional Mental Health conveyance policy since May 2021, developed in consultation with regional Police Forces, Mental Health Trusts, and other stakeholders.
Alfie Lydon
All Responded
2025-0358
15 Jul 2025
Inner London North
NHS England
Royal College of Paediatrics and Child …
Concerns summary (AI summary)
Hospital trusts generally lack processes to document external calls from midwives, leading to poor continuity and escalation of care, especially regarding parental concerns, and increasing risk of future deaths.
Action Planned
(AI summary)
NHS England states that documenting communication between community midwives and hospital staff is standard via Electronic Patient Records; SPR will be rolled out in maternity care first. Concerns have been shared with maternity and neonatal units across the East of England region, and they have been reminded to record discussions on electronic records where available; all reports are discussed by the Regulation 28 Working Group. RCPCH acknowledges concerns about documenting calls from midwives to hospital teams and supports the use of the NHS number as a single unique identifier. They are actively supporting the rollout of Martha’s Rule, an inpatient safety initiative, and learnings from the pilot could in future be applied in the community setting.
Myles Scriven
Partially Responded
2025-0357
11 Jul 2025
West Yorkshire Western
Calderdale and Huddersfield NHS Foundat…
CQC North
NHS England
Concerns summary (AI summary)
The hospital failed to implement necessary adjustments for a patient with Learning Disabilities and Autism, with existing policies and training having no impact on care and staff failing to act on crucial information.
Action Taken
(AI summary)
The Trust has implemented the national Oliver McGowan mandatory training programme (91.83% of staff have completed Part 1) and is enhancing Learning Disabilities and Mental Capacity Act training into Trust induction and preceptorship training. Since the conclusion of the inquest, the Trust has undertaken a further self-evaluation through a Quality Summit.
Myles Scriven
All Responded
2025-0356
11 Jul 2025
West Yorkshire Western
CQC North
Dalton Surgery
NHS England
Concerns summary (AI summary)
GPs demonstrated insufficient understanding of Learning Disability and Autism needs, resulting in inadequate adjustments and ineffective use of the Learning Disabilities Register, contributing to a lack of appropriate secondary care referral.
Action Planned
(AI summary)
NHS England is advised that the involved GP surgery has taken learnings from Myles’ death, including improved processes for managing patients with learning disabilities and autism and reminding staff of the importance of accurate documentation. NHS England has also been engaging with NHS West Yorkshire Integrated Care Board on the concerns raised. Dalton Surgery has implemented a range of actions including Oliver McGowan mandatory training, Practice Protected Time meetings, and enhanced communication. The practice has developed a detailed action plan with auditable evidence and clear timescales, working with ICB colleagues. CQC has been in contact with Dalton Surgery to establish the full circumstances and request information about their planned actions; they have received an action plan. CQC will use the Oliver McGowan Code of Practice when considering whether providers are meeting regulatory requirements; bespoke upskilling sessions will be run for inspection teams. The CQC has contacted Calderdale and Huddersfield NHS Foundation Trust and will receive information about actions taken to prevent a reoccurrence. The CQC will also use the Oliver McGowan Code of Practice when considering whether providers are meeting training requirements and upskill inspection teams on the mandatory training.
Noreen McGlynn
All Responded
2025-0355
11 Jul 2025
Inner North London
Central London Community Healthcare NHS…
Mountfield Surgery
Concerns summary (AI summary)
There was a lack of capacity for community healthcare teams and GPs to offer home rehydration for a dehydrated patient, leading to unwanted hospital admission despite family preferences for home care.
Noted
(AI summary)
Mountfield Surgery confirms they are unable to provide IV rehydration at home due to clinical safety concerns and the scope of primary care services. They will raise the matter with local NHS partners to review community subcutaneous rehydration pathways and engage with their local Primary Care Network. CLCH states that IV rehydration is typically provided in a hospital setting, and a doctor would need to prescribe the fluids and equipment; the SPOA doctor did not decide IV fluid treatment was needed in this instance. In severely dehydrated cases, the quickest and most effective treatment would be hospital admission or, if the patient prefers to stay at home, a GP could prescribe IV fluids to be administered by the rapid response team.
Doreen Swann
All Responded
2025-0359
10 Jul 2025
Manchester South
Greater Manchester Integrated Care
Department of Health and Social Care
Concerns summary (AI summary)
Persistent delayed hospital discharges due to social care bed shortages force high-falls-risk patients to remain in acute settings, straining resources and potentially compromising patient safety and bed availability.
Noted
(AI summary)
The Department acknowledges the concerns regarding delayed hospital discharges due to limited social care capacity and describes existing initiatives like the Better Care Fund and care transfer hubs, without committing to new actions. NHS GM will create a GM Falls Prevention Strategy with recommendations for each locality. They will identify the number of GM residents at risk of falls and estimate the cost of falls to health and care services.
Patricia Heaviside
Partially Responded
2025-0354
10 Jul 2025
County Durham and Darlington
Care Quality Commission
Durham County Council
Howlish Hall Care Home
+1 more
Concerns summary (AI summary)
The care home failed to implement recommended falls prevention equipment due to resource reluctance, didn't share critical information, and neglected to apply for Deprivation of Liberty Safeguards (DoLS) assessments for residents lacking mental capacity.
Disputed
(AI summary)
CQC inspected Howlish Hall in July 2025 and found breaches of fundamental standards and took urgent enforcement action by imposing conditions on the provider's registration. One condition required the provider to safeguard people from the risk of falls. Durham County Council will explore ways of identifying care homes that currently have no active DoLS authorisations in place or where renewals may be overdue. This will help them highlight potential gaps and ensure timely action is taken to proactively address any issues with the care home. The care home disputes the coroner's report, asserting that it is inaccurate and based on hearsay, and that the home always prioritized tenant safety.
Paul Ransom
All Responded
2025-0353
10 Jul 2025
Hampshire, Portsmouth and Southampton
Association of Directors of Environment…
Department for Transport
Road Surface Treatments Association
Concerns summary (AI summary)
Thin surface treatments on roads can cause significantly reduced friction in early life, particularly dangerous for motorcycles in dry conditions, without adequate warning signage for drivers unaware of the altered grip.
Action Planned
(AI summary)
ADEPT will share relevant research, learning, best practice and technical guidance relating to thin surface treatments and road safety with its members, working with the DfT and RSTA. The RSTA reviewed specifications and processes with members and will discuss concerns raised by the Coroner relating to asphalt preservation systems with National Highways, providing an update after the meeting. The DfT will work with ADEPT to raise awareness of the "early life effects" issue among local highways authorities and will review/update the 'Well Managed Highways Infrastructure: A Code of Practice' to address the report's recommendations, considering signage for thin surface treatment locations.
Gemma Poterajko
All Responded
2025-0351
10 Jul 2025
Nottinghamshire
Nottingham University Hospitals NHS Tru…
Concerns summary (AI summary)
The absence of formal risk stratification and a written Standard Operating Procedure for lead extraction led to unclear planning and inadequate timely cardiac surgical team support during procedures.
Action Taken
(AI summary)
The Trust has implemented a new SOP to address concerns regarding risk stratification and surgical support. The SOP includes a formalised system of risk stratification, defined surgical input, and arrangements for timely cardiac surgical team attendance.
Gavin Wheale
All Responded
2025-0350
10 Jul 2025
Birmingham and Solihull
HM Prison & Probation Service
Concerns summary (AI summary)
The prison's secreted item policy inadequately addresses ingestion, and the handover from other agencies removes constant supervision, compromising the duty of care for prisoners with concealed items.
Action Planned
(AI summary)
HMP Birmingham will update its Secreted Items Policy to include guidance for staff on actions to take when a prisoner has ingested an item. They will also issue guidance to staff to ensure a fully documented risk assessment is completed for any prisoner entering the establishment under constant supervision.
Jairus Earl
All Responded
2025-0349
10 Jul 2025
Dorset
Department of Health and Social Care
Home Office
Concerns summary (AI summary)
Significant gaps in shotgun licence regulation, including no requirement to declare multiple properties or movement, and less stringent application criteria compared to firearms, create a risk of future deaths.
Action Planned
(AI summary)
The NPCC highlights the importance of personal responsibility on license holders for the security of firearms. The NPCC commenced delivery of an additional two-day course for Firearms Licensing Enquiry Officers focusing on domestic abuse, family turmoil, mental health and wellbeing in June 2025. The Home Office alerted all police forces to the issue of information sharing regarding shotgun license holders, and it is possible for police to check if an individual is a firearm or shotgun certificate holder. They will also engage with the DHSC directly regarding police access to health information. The Department will explore broadening access to relevant medical information of others residing at licence-holders' addresses and engage with GP representatives. They will work with them to ensure that operational guidance relating to the existing Digital Firearms Marker policy remains fit for purpose and considers ongoing learnings.
Shaun Marriott
All Responded
2025-0348
9 Jul 2025
West Sussex, Brighton and Hove
Surrey and Sussex Healthcare NHS Trust
Concerns summary (AI summary)
The day surgery patient assessment system lacks explicit requirements to question or record details about patients' haematological family history, or adequately document negative responses to related personal history questions.
Action Taken
(AI summary)
The Trust modified the pre-operative assessment form and added a question to the patient questionnaire regarding family history of haematological conditions, which will flag issues to the anaesthetist. It has also added the VTE form to the Anaesthetist Workflow page and undertaken an After-Action Review.
Andrew Kenward
All Responded
2025-0346
9 Jul 2025
Surrey
Department of Health and Social Care
Home Office
Concerns summary (AI summary)
There is no central monitoring for sodium nitrite poisoning, and high-purity sodium nitrite can be easily imported and purchased in lethal quantities without regulation or consideration for dilution, posing significant risk.
Noted
(AI summary)
The Home Office is researching the availability of the substance in question and supports the DHSC in delivering the Suicide Prevention Strategy for England. Border Force has issued guidance to officers about control actions regarding goods at the border that may assist with suicide. The Department of Health and Social Care acknowledges the concerns regarding the purchase of sodium nitrite but states that the responsibility for these concerns sits within another organization.
Peter Ramsden
All Responded
2025-0467
8 Jul 2025
City of Kingston Upon Hull and the County of the East Riding of Yorkshire
Ministry of Housing, Communities and Lo…
Secretary of State for the Home Departm…
Concerns summary (AI summary)
A legal lacuna prevents police, paramedics, or fire services from forcing entry for welfare checks if a medical problem is suspected, hindering prompt, potentially life-saving treatment for incapacitated individuals.
Action Planned
(AI summary)
The NFCC is working with Humberside Fire and Rescue Service to share learning from the incident via the NFCC Organisational Learning platform. The letter also states that the Secretary of State at the Department of Health and Social Care (DHSC) will be made aware of comments concerning rights of access for ambulance personnel. The National Police Chiefs Council has established a group to review and track coroner’s reports relating to the application of Right Care, Right Person, and any learning will be disseminated and policy amended as needed.
Liliwen Thomas
All Responded
2025-0352
8 Jul 2025
South Wales Central
NICE
Concerns summary (AI summary)
Over-administration of analgesia during labour rendered the mother comatose, masking labour progression, and current national guidelines lack explicit detail on safe analgesia levels and supervision.
Action Planned
(AI summary)
NICE will consider updating the recommendations in its guidelines on inducing labour (NG207) and intrapartum care (NG235) regarding the frequency of clinical assessments before active labour, and the use of combination therapies for pain relief.