2025

PFD Reports
Reports: 637 Areas: 66

96% response rate (above 63% average).

637 results
Karl Dunstan
All Responded
2025-0320 24 Jun 2025 Milton Keynes
Milton Keynes University Hospital
Concerns summary (AI summary) Pulmonary embolism investigation deviated from NICE guidance; radiology rejected a CTPA without completing a D-dimer test that, if positive, would have necessitated the scan.
Disputed (AI summary) Milton Keynes University Hospital disputes that a missed D-dimer test more than minimally contributed to the patient's death, asserting the management was reasonable. However, they plan to trial a system for radiographer approval of CTPA requests and undertake an audit of pick up rates versus Wells score and D-dimer.
David Walsh
All Responded
2025-0319 23 Jun 2025 Greater Lincolnshire
Lincolnshire County Council Lincolnshire Police
Concerns summary (AI summary) Delayed reporting of road traffic collisions by Police to the Highways Department (annual review vs. immediate) prevents timely identification and intervention for highway safety improvements.
Action Taken (AI summary) Lincolnshire County Council and Lincolnshire Police have agreed that every STATS19 collision form listing road-related factors will be highlighted within the wider LCC Highways Team for early review and action.
Louise Crane
All Responded
2025-0318 23 Jun 2025 Inner North London
Department of Health and Social Care NHS England
Concerns summary (AI summary) A significant safety concern is the absence of a nationwide policy or consistent approach to anti-ligature measures within mental health facilities.
Noted (AI summary) NHS England highlights existing national guidance and safety alerts on anti-ligature measures, and the North London Mental Health Partnership's incident response with recommendations, and will continue to engage with local teams for updates. The organisation also notes that all reports received are discussed by the Regulation 28 Working Group. The Department acknowledges the concerns and references existing guidance from the Care Quality Commission and NHS England on anti-ligature measures, as well as ongoing work via NHS England's mental health inpatient quality transformation programme and the national Suicide Prevention Strategy.
Louise Crane
All Responded
2025-0317 23 Jun 2025 Inner North London
North London NHS Foundation Trust
Concerns summary (AI summary) Inaccurate record-keeping, a widespread lack of therapeutic engagement understanding among staff, and systemic failures during step-down from PICU hindered safe patient transition and risk mitigation.
Action Taken (AI summary) The Trust has implemented measures including mandatory training on record keeping, increased audit frequency and revised content, a new supervision policy, a 'ward buddy' system, and Quality Improvement programmes, with ongoing monitoring of changes.
REDACTED
All Responded
2025-0314 23 Jun 2025 Northumberland
49 Marine Avenue Surgery Department of Health and Social Care Moorbridge School +2 more
Concerns summary (AI summary) Inadequate face-to-face weight monitoring, confusion over consultant-to-consultant referrals, and discharge from CAMHS without direct patient contact or engagement exploration were significant concerns. Dietetic assessments were also limited to telephone.
Noted (AI summary) The North East and North Cumbria Integrated Care Board acknowledges the concerns, noting the existing systems for patient record sharing via the Great North Care Record and the responsibility of medical professionals within multidisciplinary teams. They also refer to NHS England guidance on outpatient services. Moorbridge School has conducted a thorough review of their practices related to information sharing and safeguarding and will revisit and reinforce staff understanding of these policies through annual refresher training. 49 Marine Avenue GP Surgery acknowledges shortcomings and will strengthen communication with secondary care, improve multidisciplinary communication, and review safeguarding procedures. They will also implement new guidelines for monitoring, supporting families, and provide staff training in eating disorder management. The Trust has implemented a restructure within the Dietetics Service, introduced mandatory training for staff on safeguarding children, and will discuss information sharing between primary and secondary healthcare at the NENC GP Provider interface group by October 2025. The Department of Health and Social Care, and NHS England have programmes of work underway which should assist in preventing future deaths connected to this issue and aim to have a Single Patient Record processing information by 2028.
Finlay Roberts
All Responded
2025-0316 20 Jun 2025 Inner North London
Royal College of Emergency Medicine Royal College of Nursing Royal College of Paediatrics and Child … +1 more
Concerns summary (AI summary) There is a concerning widespread lack of serial paediatric nursing observations, with medical staff failing to identify their absence, leading to an unsafe patient discharge.
Noted (AI summary) RCEM highlights existing standards requiring paediatric early warning scores, results from national audits, involvement in designing a revised paediatric early warning score, and advocacy for better staffing and resources. The RCN states it is not the regulator for nurses and has no remit to address the concerns, but offers learning resources and highlights its work on the National Early Warning System (NEWS2) Observations Tracking Programme and collaboration with RCPCH on emergency care standards. The Trust has implemented training and induction enhancements, updated the Emergency Department Nurse in Charge checklist, mandated completion of an ED Paediatric Discharge Checklist, and is undertaking ongoing monitoring and training to improve standards of practice. The RCPCH is in the process of updating its Facing the Future Standards for Emergency Care, to be published later in 2025, which will clarify that observations are part of holistic care and repetition is dependent on the child’s well-being, alongside clarification around frequency of observations.
Patrick Viles
Partially Responded
2025-0313 20 Jun 2025 Inner North London
Complex Spine Clinic Princess Grace Hospital
Concerns summary (AI summary) A doctor prescribed medication to a patient with known suicidal ideation shortly after a psychologist recommended urgent psychiatric input, raising concerns about medication safety.
Noted (AI summary) The Complex Spine Clinic confirms that no prescriptions were issued to the patient after receiving a letter from their psychologist suggesting a potential risk of suicide.
Vera Fortey
All Responded
2025-0312 19 Jun 2025 Worcestershire
Green Range Limited
Concerns summary (AI summary) Poor documentation of an unwitnessed fall, delayed medical attention despite clear patient deterioration, and inadequate staff training contributed to missed opportunities for care.
Action Taken (AI summary) The care home implemented an action plan addressing management of falls, record keeping, and staff training, including fall prevention training and training on the Care Docs Portal. The manager who was in post prior to September 2024 returned to her role as Care Home Manager in May 2025.
Pamela Brand
All Responded
2025-0534 18 Jun 2025 Suffolk
West Suffolk Hospitals
Concerns summary (AI summary) Hospital records lacked key details regarding patient observations and clinical decision-making rationale, posing a risk to the quality of future patient care.
Action Taken (AI summary) The Trust highlights improvements in record keeping and communication, including safety alert learning bulletin emphasizing clear documentation, specific documentation projects to improve fluid balance measurement, thromboprophylaxis and discharge summaries. There are also plans for junior doctors to conduct a VTE treatment audit.
Kathleen Gregory
All Responded
2025-0408 18 Jun 2025 Suffolk
Beccles Medical Centre
Concerns summary (AI summary) A paramedic misinterpreted a ReSPECT form, believing it precluded resuscitation for choking, which may be a reversible event, raising concerns about form application.
Action Planned (AI summary) The medical centre will conduct a significant event analysis of the case focusing on the RESPECT form completion and wording and then disseminate the findings to the practice team. The practice will also conduct a practice-level review of the training given to clinicians on the completion of RESPECT forms and further training for clinical staff on the management of choking situations has been arranged.
Edward Cassin
All Responded
2025-0315 18 Jun 2025 Milton Keynes
Central North West London NHS Foundatio… Milton Keynes University Hospital
Concerns summary (AI summary) There was a lack of understanding of Speech and Language Therapy and Dietetic policies among hospital staff, compounded by siloed working between healthcare Trusts, hindering patient care.
Action Taken (AI summary) The Trust is transferring the Speech and Language Therapy service to Milton Keynes University Hospital on 22 October, enhancing training to include practical elements, and working with the hospital on a quality improvement initiative focused on dysphagia care. A new electronic referral process has been implemented to ensure referrals are standardized and can be triaged effectively. The hospital is running a Quality Improvement Programme focused on dysphagia management, delivering a Fundamentals of Care training programme for all clinical staff, and working to improve access to patient records across different systems. The SALT service will transition in-house at MKUH.
Terence Colby
All Responded
2025-0310 18 Jun 2025 Suffolk
Alexandra & Crestview Surgeries
Concerns summary (AI summary) A GP failed to perform a basic vascular examination for a patient presenting with a foot wound and leg pain, contrary to national guidelines and posing a risk to future patients.
Noted (AI summary) The doctor reflects on the consultation, acknowledges the concerns raised, and outlines their understanding of critical limb ischaemia and its management. They state that they will continue to stay updated reinforcing knowledge and learning. The surgeries plan to hold a learning event to review the presentation of patients with peripheral vascular disease and differential diagnosis of ‘foot and lower limb pain’. They will also review the presentation and management of similar lower limb pain, possible ischaemia, in weekly clinical meetings.
Margaret Douglas
Partially Responded
2025-0309 18 Jun 2025 Cheshire
1st Care 4U Holcroft Grange Minster Care Group
Concerns summary (AI summary) The care home accepted a patient despite being unable to meet her complex one-to-one care needs, and outsourced carers lacked adequate communication skills and understanding of patient requirements.
Action Taken (AI summary) The care group will ensure overseas workers have a competent understanding of English and that the agency worker induction policy will now form part of the compliance test undertaken by routine internal monitoring teams. Handover of care between staff will be enhanced to ensure that any irregular staff have a written description of the issues and conditions that a person may exhibit.
Charlotte Alderson
All Responded
2025-0307 18 Jun 2025 Suffolk
Department of Health and Social Care
Concerns summary (AI summary) Inconsistent infection scoring systems, a lack of rapid sepsis identification tools, and failures in the 111/999 information handover system risk critical delays and errors in patient care.
Action Planned (AI summary) The Department of Health and Social Care notes the concerns and outlines ongoing research into sepsis diagnostics and management, and states that NHS England will be undertaking a review of existing guidance relating to the use of the FeverPAIN and Centor scoring systems. The manual transfer of information from 111 to 999 mitigates the risk associated with Interoperability toolkit (ITK) system failure.
Valerie Hampson
All Responded
2025-0306 18 Jun 2025 Manchester South
Tameside and Glossop Integrated Care NH…
Concerns summary (AI summary) The Trust failed to investigate the progression of a severe leg wound under district nurse care, and a recommended orthopaedic follow-up from an Emergency Department visit was not actioned.
Noted (AI summary) The trust clarifies that no serious incident investigation was undertaken and no follow-up appointment was made in the fracture clinic as no fracture was identified. They describe current protocols for wound management including regular team meetings and monthly masterclass sessions.
Upali Meththananda
All Responded
2025-0308 17 Jun 2025 North East Kent
East Kent Hospitals NHS Trust
Concerns summary (AI summary) Poor clinical documentation, including absent observations, key event records, and inter-clinician discussions, meant treating clinicians lacked a full patient picture, risking future care errors.
Action Planned (AI summary) East Kent Hospitals NHS Trust is planning improved trend charting in their Electronic Medical Record (EMR) to be installed by the end of September 2025, a communication plan to highlight the importance of clinical documentation, and a trial using the 'Sunrise Mobile' application on a tablet device to facilitate real-time documentation; they also plan to digitize surgical care plan documentation and review LocSSIPs.
Sonia Sore
All Responded
2025-0305 17 Jun 2025 Suffolk
North Court Care Home – Maven Healthcare
Concerns summary (AI summary) The care home demonstrated a cultural problem of inadequate risk assessment and mitigation, with staff consistently failing to implement identified safety measures like securing bed rails.
Action Taken (AI summary) Maven Healthcare has implemented mandatory post-incident debriefing, created an organizational lesson learned document, and reviewed policies/procedures for bed rails and falls risk management, and implemented an electronic care planning system. Staff refresher training on falls prevention was completed in January 2025, and electronic care planning was implemented in January 2025 and fully embedded by the end of March 2025.
Greta Lewis
All Responded
2025-0304 17 Jun 2025 Devon, Plymouth and Torbay
NHS England
Concerns summary (AI summary) There is a critical gap in the availability of the time-sensitive thrombectomy procedure for severe stroke patients across the South West region.
Action Planned (AI summary) NHS England's South West region is working with University Hospitals Plymouth NHS Trust to establish a 24/7 thrombectomy service, expected to be functional from 1 November 2025, supported by clinical improvement projects including training, pre-hospital video triage, and improved pathways. NHS England's South West region is working with University Hospitals Plymouth NHS Trust to establish a 24/7 thrombectomy service, expected to be functional from 1 November 2025, supported by clinical improvement projects including training, pre-hospital video triage, and improved pathways.
Hazel Gambles
All Responded
2025-0303 17 Jun 2025 South Yorkshire East
Rotherham NHS Foundation Trust
Concerns summary (AI summary) There were systemic failures in documentation and adherence to Trust policy regarding falls assessment, prevention measures, timely medical reviews, and family communication following a patient fall.
Noted (AI summary) This is a data report from Rotherham NHS Foundation Trust on inpatient falls, including falls rate, bed days, and moderate or above falls, with comparisons to national benchmarks. Rotherham NHS Foundation Trust has assigned falls champions on each ward and healthcare assistants on every shift to ensure lying and standing blood pressures are completed, added a mandatory question to the inpatient discharge summary about falls/VTE/pressure ulcers, and included Datix reporting information in the induction for temporary staff. This is a template document for Rotherham NHS Foundation Trust's Care Group 1 Nurse in Charge handover checklist, to be completed at each handover to ensure key information is communicated and actions are taken. This is a template document for Rotherham NHS Foundation Trust's Care Group 1 (Medicine) safety huddle log, to be completed three times daily to review patient safety, safeguarding, staff wellbeing, and other key issues.
Norma Campbell
All Responded
2025-0300 16 Jun 2025 East London
Barts Health NHS Foundation Trust
Concerns summary (AI summary) Whipps Cross A&E experiences severe overcrowding, inadequate staffing, and insufficient resuscitation beds, leading to critically ill patients receiving substandard care in corridors or less equipped areas.
Action Taken (AI summary) Barts Health NHS Trust has implemented an electronic observation system in the Emergency Department at Whipps Cross Hospital, which automatically calculates observations and Early Warning Scores (EWS) that are displayed on an overview panel for each clinical area.
Valerie Hill
All Responded
2025-0302 13 Jun 2025 South Wales Central
First Minister of Wales
Concerns summary (AI summary) Long-standing, systemic ambulance handover delays in Wales persist at intolerable levels, with risks remaining due to a disconnect between ambulance service rostering expectations and actual hospital capacity.
Noted (AI summary) The First Minister for Wales acknowledges concerns about ambulance patient handover delays at Cwm Taf Morgannwg University Health Board and outlines the Welsh Government's governance and escalation processes for NHS organisations, noting that all health boards are in escalation for urgent and emergency care.
Valerie Hill
All Responded
2025-0301 13 Jun 2025 South Wales Central
Merthyr Tydfil County Borough Council
Concerns summary (AI summary) The care home lacks effective staff training on falls risk identification, documentation, and mitigation, with assessments often missing professional counter-signatures and a clear falls prevention policy.
Action Taken (AI summary) The council's Health and Safety team reviews incident reports for environmental factors contributing to falls, contacts care homes to investigate and make recommendations, and reports trends to the Adult Social Care Management Team. They also ensure that environmental risks are addressed alongside individual care plans.
Chloe Ellis
All Responded
2025-0298 13 Jun 2025 West Yorkshire (East)
West Yorkshire Integrated Care Board
Concerns summary (AI summary) Lack of commissioning means NHS 111 online assessment outcomes are not accessible to Emergency Department clinicians, hindering comprehensive history taking and failing to act as a crucial information failsafe.
Action Planned (AI summary) The ICB is working to implement the Better Ambulatory Record Sharing (BaRS) system, which would allow EDs to access NHS 111 Online assessment data, with a target date of March 2026. They are also promoting access to medical histories through the Yorkshire and Humber Care Record.
Sally Burr
All Responded
2025-0297 13 Jun 2025 West Sussex, Brighton and Hove
NHS England
Concerns summary (AI summary) Detained mental health patients can exploit mobile internet access to research self-harm methods, as staff lack effective technical means to monitor or control usage, despite revised policies.
Action Taken (AI summary) The Trust's internet use policy has been amended to strengthen the ability of frontline staff to restrict internet access. NHS England published Principles for using digital technologies in mental health inpatient treatment and care in February 2025.
Oscar Keenan
All Responded
2025-0392 12 Jun 2025 Oxfordshire
NHS England South Central Ambulance Service
Concerns summary (AI summary) Inadequate algorithms for assessing ill newborns/infants, particularly for respiratory problems, and over-reliance on these tools lead to delays in obtaining early clinical assessment.
Noted (AI summary) The practice has amended its process for new baby registrations, including removing the 'unregistered babies' folder and updating the Docman system to allow electronic rejection of incorrectly sent correspondence. NHS England acknowledges the concerns about the NHS Pathways algorithm and details its function. It highlights existing access to clinical support for health advisors and refers to work by the Regulation 28 Working Group. The trust has already taken several actions including auditing the call, sharing learning through various channels, and providing training to staff. They have also reviewed and amended the NHS Pathways cardiac arrest algorithms following a previous case. The CQC contacted the provider, Unity Health, who confirmed they reviewed their processes and implemented a new system for creating a new profile when they are notified about a birth. They flagged this issue with the ICB and will be sharing details of this incident with the CQC’s Primary Care inspection teams.