2025
PFD Reports
Reports: 637
Areas: 66
96% response rate (above 63% average).
Michelle Mason
All Responded
2025-0268
2 Jun 2025
Lancashire and Blackburn with Darwen
Lancashire Teaching Hospitals
NHS England
Northern Care Alliance NHS Foundation T…
Concerns summary (AI summary)
Lancashire lacks a 24/7 thrombectomy service and a clear plan for its delivery, compounded by non-stroke specialists' misunderstanding of service availability and a lack of regional mutual aid.
Action Planned
(AI summary)
Lancashire Teaching Hospitals has updated its stakeholder communications policy to reflect the current operational hours of the Mechanical Thrombectomy service and issued a follow-up communication for assurance through the Chief Operating Officers network. Direct contact has been made with Salford Royal Hospital to seek potential regional support options. NHS England is working with Lancashire & South Cumbria ICB to support Comprehensive Stroke Centres (CSCs) to deliver a 24/7 thrombectomy service. They have requested an urgent review of mechanical thrombectomy provision within the North West and expect a fully operational 24/7 service at the Preston site by October 2025. Lancashire Teaching Hospitals has updated the stakeholder communications policy to reflect the current operational hours of the Mechanical Thrombectomy service and issued communications via Chief Operating Officers. The Northern Care Alliance NHS Foundation Trust is participating in discussions with NHS England, Lancashire Teaching Hospitals and the Walton Centre to explore options for providing aid overnight, with follow-up meetings planned to progress plans and clarify timelines. A meeting between the Trust, NHSE and Lancashire Teaching Hospitals took place on 15 July 2025 to discuss this, where possible options for providing aid overnight were explored. Royal Lancaster Infirmary shared learning from the case and inquest feedback with the team, discussed it at a governance meeting, and is ensuring wider distribution of Royal Preston Hospital thrombectomy service hours, also added to handover sheets and nursing handovers.
Patrick Mongan
All Responded
2025-0267
2 Jun 2025
South Yorkshire East
National Highways
Concerns summary (AI summary)
A mound of earth on the motorway central reservation creates a dangerous hazard, causing loss of vehicle control and risking catastrophic accidents for road users.
Action Taken
(AI summary)
National Highways levelled the central reservation at the specific location of concern to eliminate any deviation in level between the carriageway and the reservation.
Brian Garrick
All Responded
2025-0271
30 May 2025
The County of Devon, Plymouth and Torbay
Department of Health and Social Care
Concerns summary (AI summary)
Ambulance response times are severely delayed due to prolonged patient handovers at acute hospitals, preventing crews from returning to service.
Action Planned
(AI summary)
The DHSC acknowledges concerns about ambulance waiting times and handover delays and states that the government is investing an extra £22.6 billion in day-to-day spending in 2025/26 for the NHS and £3.1bn further capital investment over 2 years, aiming to deliver 40,000 extra appointments a week and cut NHS waiting times. NHS England is working with systems to reduce ambulance handover delays, working towards delivering hospital handovers within 15 minutes with joint working arrangements that ensure no handover takes longer than 45 minutes.
Eric Swaffer, Izabela Lechowicz, Khun Vichai Srivaddhanaprabha, Nusara Suknamai and Kaveporn Punpare
All Responded
2025-0266
30 May 2025
Leicester City and South Leicestershire
Civil Aviation Authority
European Union Aviation Safety Authority
Concerns summary (AI summary)
The design and safety supervision of helicopters are concerning, specifically regarding the inadequate provision of system and flight-testing data from aircraft manufacturers to suppliers for assessing critical components.
Noted
(AI summary)
The CAA has adopted updates to Acceptable Means of Compliance to CS-27 and CS-29 relating to rolling contact fatigue in critical bearings and initiated rulemaking projects to clarify the airworthiness status and life limits of critical parts and ensure the removal of defective critical parts from service. They will also engage with international counterparts to harmonise approach to critical bearing design and certification. EASA acknowledges the concerns raised in the Prevention of Future Death Report, referring to their assistance in the AAIB safety investigation and internal procedures for addressing safety recommendations. They state that they are considering introducing new AMC to CS 29.927(a) (Additional tests) to clarify the need to support inspection intervals and retirement times with appropriate directly applicable data, but believe the existing framework is adequate.
Colin Lovett
All Responded
2025-0265
30 May 2025
Dorset
Department of Health and Social Care
HMPPS
Concerns summary (AI summary)
Prison staff lack essential diabetes training and understanding of critical attacks. Non-24/7 healthcare and poor awareness among staff risk delayed care and future deaths for insulin-dependent prisoners.
Disputed
(AI summary)
HMPPS does not believe it's necessary or appropriate to require all operational prison staff to undertake specific diabetes awareness training. However, following discussion with the Governor, the healthcare provider at The Verne has provided a diabetes awareness and guidance document which has been disseminated to all staff. NHS England will share the details of this case and concerns raised with all regional health and justice commissioning teams, along with links to NICE guidance and the National Diabetes Audit.
Jeanette Sidlow Beech
All Responded
2025-0279
29 May 2025
North Wales (East and Central)
Betsi Cadwaladr University Local Health…
Local Authorities within this jurisdict…
Welsh Ambulance Service Trust
+1 more
Concerns summary (AI summary)
Critical ambulance delays, exacerbated by significant hospital handover issues and a lack of social care, lead to patients awaiting discharge, blocking emergency departments and severely jeopardizing lives.
Noted
(AI summary)
The Welsh Government outlines its role in setting the strategic context for health services and holding NHS organisations accountable, noting that all health boards are in escalation for urgent and emergency care. They mention providing additional funding to Betsi Cadwaladr University Health Board and supporting improvement programs, but do not commit to specific changes in response to the report.
Callum Hargreaves
All Responded
2025-0263
29 May 2025
Cornwall and Isles of Scilly
Cornwall Council
Concerns summary (AI summary)
The rationale for not detaining a patient was unrecorded. Clinicians failed to adequately test or challenge his decision to withhold discharge information from his mother, and record-keeping was deficient.
Action Planned
(AI summary)
Cornwall Council's Adult Social Care has included thematic reviews of Mental Health Act assessments into their audit program, and has developed and disseminated guidance for Approved Mental Health Professionals (AMHPs) on safety planning following assessments. The guidance has been shared with AMHPs and is progressing through governance processes before formal adoption.
Callum Hargreaves
All Responded
2025-0262
29 May 2025
Cornwall and Isles of Scilly
NHS Cornwall and Isles of Scilly ICB
Concerns summary (AI summary)
The rationale for not admitting a patient with complex PTSD/EUPD was unrecorded. Clinicians failed to explore or challenge his refusal to inform his mother about discharge, contrary to GMC guidance.
Action Taken
(AI summary)
Cornwall Partnership NHS Foundation Trust describes ongoing initiatives to improve information provided to carers at admission, processes to ensure carers receive timely updates, and the introduction of a new supervision policy. They also highlight training to promote family inclusion and engagement.
Callum Hargreaves
All Responded
2025-0261
28 May 2025
Cornwall and Isles of Scilly
Cornwall Council
Concerns summary (AI summary)
A prolonged dispute between a social housing provider and the Council over rehousing a cuckooed tenant remained unresolved, highlighting a failure to support vulnerable individuals and inconsistent council policies on homelessness applications.
Action Taken
(AI summary)
Cornwall Council's Housing Options staff have completed e-learning training provided by Shelter on ‘cuckooing’, which will now form part of the training framework and be completed on a bi-annual basis. A subject matter expert (e.g. an ASB Officer) will be invited to speak at the next Housing Options staff away day.
Callum Hargreaves
All Responded
2025-0260
28 May 2025
Cornwall and Isles of Scilly
Sanctuary Housing
Concerns summary (AI summary)
Sanctuary Housing failed to properly investigate cuckooing and property damage for a vulnerable tenant, leading to an eviction notice instead of support, and lacked a clear policy for such situations.
Action Planned
(AI summary)
Sanctuary Housing commits to an internal review following the Coroner's findings to identify improvements that can be made to its multi-agency approach to ASB and cuckooing, and will externally benchmark its policies and procedures against others in the social housing sector. They are considering training and additional guidance to complement existing policy and procedure around safeguarding and cuckooing, and developing specific guidance for front-line housing staff.
Callum Hargreaves
All Responded
2025-0259
28 May 2025
Cornwall and Isles of Scilly
Ministry for Housing Communities and Lo…
Concerns summary (AI summary)
A severe shortage of available housing in Cornwall, with high demand and low supply, contributed to the deceased's homelessness and exacerbated his mental health issues.
Action Planned
(AI summary)
The MHCLG response focuses on the government's broader efforts to increase social housing supply, tackle homelessness, and address rogue practices like cuckooing, including a new offence in the Crime and Policing Bill. They also mention publishing good practice case studies to support landlords dealing with antisocial behaviour and efforts to improve mental health care, but does not describe specific actions directly responsive to the case.
Julie Beasley
All Responded
2025-0250
28 May 2025
Essex
Essex Partnership University NHS Trust
Concerns summary (AI summary)
Inadequate mental health assessments, medication errors, and poor communication with the GP and patient led to missed opportunities to gather critical information. A lack of professional curiosity and poor record-keeping also contributed.
Action Taken
(AI summary)
Essex Partnership University NHS Trust has reviewed assessment processes, requiring mental health assessments for all patients by the Crisis team with monitoring and auditing. They have also rolled out ‘STORM’ training, a three-day package encompassing best practice in self-harm and suicide prevention, achieving 73% compliance in registered urgent care practitioners by June 2025.
Dean Bradley
All Responded
2025-0248
28 May 2025
Teesside and Hartlepool
Department of Health and Social Care
Hartlepool Council
Integrated Care Board (NHS North East a…
+4 more
Concerns summary (AI summary)
Current resources for safeguarding intoxicated individuals with mental health illnesses are insufficient, as assessments cannot occur until sobriety, leaving vulnerable people at risk.
Noted
(AI summary)
Stockton on Tees Council will bring TEWV's Section 136 policy to the Mental Health Legislation Operational Group to consider further education for Cleveland Police. They will also recirculate the Section 136 Policy to relevant staff within Adult Social Care. Middlesbrough Council will ensure their mental health service receives refreshed communication regarding section 136 guidance, and the circumstances relating to the Regulation 28 report. This will be flagged within the Multi-Agency Mental Health Legislation Operational Group to determine the need for further awareness and training among wider partners. Redcar and Cleveland Borough Council will recirculate the Section 136 Policy to relevant staff within Adult Social Care and make them aware of the concerns identified through Mr Bradley’s inquest. They reiterate the use of the Crisis Assessment Suite at Roseberry Park as the appropriate place of safety. Hartlepool Council will give consideration to further education and awareness raising within Cleveland Police regarding the use of Section 136 powers. They will also recirculate the Section 136 Policy to relevant staff within Adult Social Care and make them aware of the inquest's concerns. The ICB acknowledges the concerns regarding mental health safeguarding for intoxicated individuals, explains existing crisis services, and states they have no plans for a specific holding facility. They note that the crisis team was not contacted in this specific case, so they can't comment on the potential outcome. Tees, Esk and Wear Valley NHS shared learning with the police via the Multi-Agency Mental Health Legislation Operational Group on the 11 July 2025 to ensure awareness of the Report and best practice. This report has also been shared with Crisis Teams. The Department of Health and Social Care liaised with the NHS North East and Cumbria Integrated Care Board (NENC ICB) who will be responding directly. They also mentioned Cleveland Police began to implement the Right Care Right Person approach in 2024, and committed £26 million in capital investment to support people in mental health crisis.
Sophie Cotton
All Responded
2025-0246
27 May 2025
Durham and Darlington
Durham Constabulary
Officer of the College of Policing
Concerns summary (AI summary)
Police applying "Right Care, Right Person" policy refused attendance despite immediate risk and multiple calls, disregarding mental health teams' inability to enter locked premises, and leading to dangerous delays in supervisor reviews.
Noted
(AI summary)
Durham Constabulary's Deputy Chief Constable states that a full review of the case and police actions was undertaken, with the outcome and actions attached to the response. The Police and Crime Commissioner expressed condolences and noted that a review by Durham Constabulary didn't highlight significant failings but resulted in two points of organisational learning and recommendations. The commissioner will monitor the 'Right Care Right Person' model. The College of Policing has contacted Durham Constabulary, who have reviewed their policies and procedures in line with the College of Policing toolkit and Approved Professional Practice. The concerns raised will also be communicated with all forces within the national tactical delivery Board, where learning can be shared. Durham Constabulary will implement recommendations aligned with the National Toolkit for Right Care, Right Person (RCRP), aiming for full implementation by mid-July 2025. These include a review of police systems for further intelligence, supervisor review, and immediate escalation to the Supervisor on a second call about the same person within a 12 hour period.
Abdirahman Afrah
All Responded
2025-0245
27 May 2025
East London
Barts Health NHS Foundation Trust
Concerns summary (AI summary)
A&E had excessive waiting times and lacked timely medical triage, risking critical patient deterioration. Follow-up calls were made without full clinical information or clear advice, and essential patient results were not sent to the GP due to staff unfamiliarity with the process.
Action Taken
(AI summary)
Barts Health NHS Trust will address the concerns raised in an updated ‘Left Without Treatment’ (LWOT) policy and an immediate safety bulletin. They have emphasized the importance of including sufficient clinical information via the most appropriate means when managing patients who have left without treatment in our current staff safety bulletin.
Paul Alexander
All Responded
2025-0244
27 May 2025
West Yorkshire West
West Yorkshire Police
Concerns summary (AI summary)
Police implemented the "Right Care, Right Person" policy without inter-agency consultation or a clear, agreed protocol for emergency services to respond to mental health welfare concerns, a known recurring issue.
Action Taken
(AI summary)
West Yorkshire Police has worked with partners to develop an escalation process for RCRP, including briefings, training, and revised policies to improve identification and mitigation of risks related to mental health. The force continues to work with partners to share learning, address gaps, and improve service delivery.
Keith Inseon
All Responded
2025-0243
27 May 2025
Blackpool & Fylde
BARCHESTER HEALTHCARE LIMITED
Concerns summary (AI summary)
Care home record-keeping was inaccurate and incomplete, as observation scores after a fall were not consistently recorded, hindering proper assessment for escalation to medical services. The system remains unaddressed.
Action Taken
(AI summary)
Barchester Healthcare has taken several actions including a review of training, refresher training on NEWS2, a new care planning digital system with guidance sheets, and themed supervision for staff. The falls policy has been reviewed and prompt sheets and guides have been created.
Sarah Hill
All Responded
2025-0280
26 May 2025
Cumbria
North Cumbria Integrated Care NHS Found…
Concerns summary (AI summary)
Inadequate falls risk assessments, poor documentation, and infrequent observations for a deteriorating patient were compounded by unsafe side-room placement and severe understaffing.
Action Planned
(AI summary)
North Cumbria Integrated Care NHS Foundation Trust is piloting a cohort-based care model for patients with elevated NEW2 scores and developing a proposal to split the corridor where single rooms are into two zones with two registered nurses, and has completed recruitment for additional qualified nurses on the AMU.
Andrew Brown
All Responded
2025-0258
23 May 2025
Manchester West
Home Office
Concerns summary (AI summary)
Home Office guidance for selling reportable poisons fails to adequately advise online sellers on identifying purchases for self-harm, leading vendors to unknowingly facilitate suicides. Additionally, dangerous websites promoting suicide methods and poison sourcing are readily accessible.
Action Taken
(AI summary)
The Home Office is working with other departments to address concerns around the sale of harmful substances and online suicide content, including supporting the Online Safety Act and Ofcom's enforcement efforts.
William Armstrong
No Identified Response CC
2025-0257
23 May 2025
Manchester West
Home Office
Concerns summary (AI summary)
Home Office guidance for selling reportable poisons fails to adequately advise online sellers on identifying purchases for self-harm, leading vendors to unknowingly facilitate suicides. Additionally, dangerous websites promoting suicide methods and poison sourcing are readily accessible.
Kelly Walsh
No Identified Response CC
2025-0256
23 May 2025
Manchester West
Home Office
Concerns summary (AI summary)
Home Office guidance for selling reportable poisons fails to adequately advise online sellers on identifying purchases for self-harm, leading vendors to unknowingly facilitate suicides. Additionally, dangerous websites promoting suicide methods and poison sourcing are readily accessible.
Chantelle Williams
All Responded
2025-0255
23 May 2025
Manchester West
Home Office
Concerns summary (AI summary)
Home Office guidance for selling reportable poisons fails to adequately advise online sellers on identifying purchases for self-harm, leading vendors to unknowingly facilitate suicides. Additionally, dangerous websites promoting suicide methods and poison sourcing are readily accessible.
Action Taken
(AI summary)
The Home Office supports the DHSC's cross-Government Suicide Prevention Strategy (2023-2028) and the DHSC's Concerning Methods Working Group; DSIT has amended the Online Safety Act to make encouraging self-harm a priority offence.
Mathew Price
All Responded
2025-0254
23 May 2025
Manchester West
Home Office
Concerns summary (AI summary)
Home Office guidance for selling reportable poisons fails to adequately advise online sellers on identifying purchases for self-harm, leading vendors to unknowingly facilitate suicides. Additionally, dangerous websites promoting suicide methods and poison sourcing are readily accessible.
Action Taken
(AI summary)
The Home Office supports the DHSC's cross-Government Suicide Prevention Strategy (2023-2028) and the DHSC's Concerning Methods Working Group; DSIT has amended the Online Safety Act to make encouraging self-harm a priority offence.
Shaun Bass
All Responded
2025-0253
23 May 2025
Manchester West
Home Office
Concerns summary (AI summary)
Home Office guidance for selling reportable poisons fails to adequately advise online sellers on identifying purchases for self-harm, leading vendors to unknowingly facilitate suicides. Additionally, dangerous websites promoting suicide methods and poison sourcing are readily accessible.
Action Taken
(AI summary)
The Home Office supports the DHSC's cross-Government Suicide Prevention Strategy (2023-2028) and the DHSC's Concerning Methods Working Group; DSIT has amended the Online Safety Act to make encouraging self-harm a priority offence.
Samuel Dickenson
All Responded
2025-0252
23 May 2025
Manchester West
Home Office
Concerns summary (AI summary)
Home Office guidance for selling reportable poisons fails to adequately advise online sellers on identifying purchases for self-harm, leading vendors to unknowingly facilitate suicides. Additionally, dangerous websites promoting suicide methods and poison sourcing are readily accessible.
Action Taken
(AI summary)
The Home Office supports the DHSC's Suicide Prevention Strategy and is working with DSIT and Ofcom to address online suicide forums, with the Online Safety Act amended to make encouraging self-harm a priority offence.