2025

PFD Reports
Reports: 637 Areas: 66

96% response rate (above 63% average).

637 results
Michael Barry
All Responded
2025-0296 12 Jun 2025 Essex
Department of Health and Social Care Mid and South Essex Integrated Care Boa… NHS England & NHS Improvement
Concerns summary (AI summary) There is a critical lack of commissioned specialist services for GPs to safely manage patients reducing or withdrawing from prescribed dependency-forming medications, risking avoidable deaths.
Noted (AI summary) NHS England acknowledges the concern and highlights its national role in providing guidance and support, specifically through Controlled Drugs Accountable Officers (CDAOs). The response notes that commissioning of services now lies with ICBs. An Opioid Reduction/Discontinuation Pathway is planned within the Community Musculoskeletal (MSK) Service, due for implementation in February 2026. The ICB Executive Committee has endorsed a proposal to scale up the Aegros Primary Care Network (PCN)-based model across the ICB. The Minister acknowledges the concerns about the lack of specialist services for managing dependency-forming medicines and outlines national initiatives, including NHS England's work and the MHRA's review of codeine. It also described actions being taken for those with substance use and mental health needs.
Simon Hockenhull
All Responded
2025-0295 12 Jun 2025 Cheshire
Royal Pharmaceutical Society
Concerns summary (AI summary) Inconsistent definitions of a 'month' for diabetic medication prescriptions cause supply challenges, leading to inconsistent patient adherence and potential life-threatening health impacts.
Noted (AI summary) The Royal Pharmaceutical Society acknowledges the concerns raised, explains their role versus the GPhC, and explains the complexities around medication supply and pack sizes. They will raise awareness of the report with other stakeholders and request further details of the case.
Carol Taylor
All Responded
2025-0294 12 Jun 2025 Essex
Essex Partnership University NHS Trust
Concerns summary (AI summary) No system prevents staff non-compliant with mandatory training, including basic life support, from working on inpatient wards, posing a particular risk to vulnerable elderly patients.
Noted (AI summary) The Trust has implemented measures to ensure staff are competent, including mandatory training checks and escalation procedures. They have also formed a Physical Health Task and Finish Group to review physical health provision on inpatient wards, piloted a Physical Health Secondary Care planning Cycle, and provided staff training. HMPPS published guidance on managing self-neglect in prisons in July 2024. They implemented a new booking tool for ACCT reviews in August 2024, introduced a new shift pattern for key workers in September 2024, and issued a Notice to Staff mandating ambulance calls for emergency codes. The Minister acknowledges the concerns and offers condolences, deferring to the Director General of Operations at HMPPS for a detailed response.
Maureen Powell
All Responded
2025-0293 11 Jun 2025 Nottingham City and Nottinghamshire
Red Oaks Care Community
Concerns summary (AI summary) Widespread non-compliance with daily skin inspections, inadequate care plan updates, and delays in pressure ulcer management, compounded by poor record-keeping, led to a patient's deterioration.
Action Taken (AI summary) Red Oaks Care Home has strengthened processes for pressure management care, including additional training, increased monitoring by senior staff, and alterations to the notification process for serious injuries to involve the Operations Manager.
Lila Marsland
All Responded
2025-0291 11 Jun 2025 Manchester South
Department of Health and Social Care Tameside and Glossop Integrated Care NH…
Concerns summary (AI summary) The Child Sepsis Screening Tool is not fully embedded, meningitis guidelines are not completely implemented, and fragmented record-keeping across systems risks vital clinical information being lost.
Action Planned (AI summary) The Trust has implemented daily audits for PEWS and sepsis, devised individual action plans, and is using the Patient Safety Incident Response Framework (PSIRF) which has greater emphasis on engaging with those affected by incidents. The Department of Health and Social Care outlines existing programmes to improve digital information sharing in the NHS, including investment in Electronic Patient Records and the planned Single Patient Record.
Andrew Connolly
All Responded
2025-0290 10 Jun 2025 Manchester South
Greater Manchester Integrated Care Board
Concerns summary (AI summary) GPs' reliance on telephone appointments for mental health assessments and lack of family input led to unrecognized patient risks due to absent guidance for these situations.
Action Planned (AI summary) NHS GM will produce an advice briefing for GPs and practices to be distributed through primary care networks, reminding them of responsibilities around mental health patients, mode of appointments, family involvement, and sharing information, including a decision-making tree flowchart.
Amy Levy
All Responded
2025-0289 10 Jun 2025 Avon
Avon and Somerset Police College of Policing Surrey Police
Concerns summary (AI summary) Police failed to leave voicemail messages when attempting to contact family members during a critical emergency, potentially delaying location and aid for a critically ill individual.
Action Planned (AI summary) The College of Policing will support national sharing of best practice on voicemail protocols, update the national Contact Management Curriculum to address voicemail guidance in emergencies, and ensure forces align training programs by March 2026. Surrey Police has updated its procedure to include guidance on leaving voicemails, is incorporating this guidance into training for new recruits and detectives, and will evaluate the effectiveness of the training. Avon and Somerset Constabulary will introduce a dedicated force policy and procedure for 'suicidal' cases, update the Concern for Welfare policy to mandate leaving voicemails or text messages, and provide training to all communications staff on the updated policies.
Ann Caldicott
All Responded
2025-0335 7 Jun 2025 North East Kent
East Kent University Hospitals Foundati… Manor Clinic Folkestone Kent
Concerns summary (AI summary) Malnutrition and declining frailty were not adequately investigated by primary and secondary care, making the patient unsuitable for lifesaving treatment, compounded by a lack of internal investigations.
Action Planned (AI summary) The clinic has implemented regular weight and height monitoring for patients 65+, flag unintentional weight loss, involve the Primary Care Network's Frailty First Contact Practitioner Dietitian, update referral criteria, ensure patients experiencing rough sleeping are under the care of the Rainbow Centre, update self-neglect policy, and review unexpected deaths in clinical meeting discussions. The Trust has a Nutrition Trust Wide Improvement Plan that includes essential nutrition training for staff, enhanced ward processes for identifying at-risk patients, and improved communication; it will also undertake a multi-professional case note review of the patient's care and treatment in the months preceding her admission.
Frederick Ireland-Rose
All Responded
2025-0286 6 Jun 2025 Inner North London
Advisory Council on the Misuse of Drugs Department of Health and Social Care
Concerns summary (AI summary) Cannabinoid vape users are unaware of the significant and variable risk of nitazene adulteration in vaping fluids and lack access to Naloxone, posing a high overdose risk.
Noted (AI summary) The DHSC has a surveillance system in place to track changing drug markets and harms, including toxicology results from coroner post-mortem toxicology labs and implemented a structured process for assessing the threat posed by synthetic opioids and other drugs. DHSC has published guidance that sets out essential practical information such as who can supply naloxone, the products available, how to use naloxone and other basic lifesaving tools, and the training required. FRANK website has a page providing detailed information on when and how to use naloxone. The ACMD acknowledges the concerns about nitazenes in vapes and notes its existing reports and recommendations on the issue, including improved toxicology and testing, and improved information for health professionals and the general public; it will raise the concerns at an upcoming meeting.
Esme Atkinson
All Responded
2025-0284 6 Jun 2025 Manchester South
Department of Health and Social Care Greater Manchester Integrated Care Board
Concerns summary (AI summary) Insufficient training for community healthcare professionals in identifying infant heart defects, especially with maternal diabetes, and inadequate auditing of cardiac anomaly scans contribute to delayed diagnosis.
Action Taken (AI summary) The DHSC has asked NHS England to ensure they adequately address concerns around identification of heart defects and notes the existence of programmes, training, and resources available to healthcare professionals, including updates to the Newborn and Infant Physical Examination Programme, National Congenital Anomaly and Rare Disease Registration Service, and guidance from the Royal College of Paediatrics and Child Health. The red book will be digitalised to improve access to data. NHS GM details existing procedures and training for midwives and other healthcare providers around examination of newborn infants, escalation of concerns, and monitoring of weight gain and infant feeding, noting specialist NIPE training covers heart defects; it will also share a briefing for primary care providers to remind them of their role in early identification of heart defects, and share the report and response through the NHS GM Clinical Effectiveness Group and Provider Oversight Meeting.
Richard Osman
All Responded
2025-0311 5 Jun 2025 Carmarthenshire & Pembrokeshire
Civil Aviation Authority Department for Transport European Aviation Safety Agency +1 more
Concerns summary (AI summary) Cockpit fire/smoke procedures need a full review for oxygen fire recognition and protective equipment. International civil aviation investigation protocols require amendment for state participation and final report timelines.
Noted (AI summary) The CAA concludes that no change to the existing aviation safety regulation framework is currently required, given safeguards in place related to airworthiness and operational regulations, design and certification requirements and operator safety management systems; however, it will continue to carefully monitor safety data and future aviation safety investigation recommendations related to fire risks. The CAA concludes that no change to the existing aviation safety regulation framework is currently required, given safeguards in place related to airworthiness and operational regulations, design and certification requirements and operator safety management systems; however, it will continue to carefully monitor safety data and future aviation safety investigation recommendations related to fire risks. The DfT notes that ICAO has amended Annex 13 via SARP 5.1.3 (Amendment 17 of Annex 13) introducing the right for another state to request that they take over investigative responsibility should no investigation be initiated within thirty days and giving states the right to do their own investigation using widely available information if no investigation is then initiated.
David Bendell
All Responded
2025-0292 5 Jun 2025 Suffolk
Department of Health and Social Care
Concerns summary (AI summary) A lack of step-down community rehabilitation facilities for patients not eligible for inpatient care but too frail for home-only support risks unsafe hospital discharges.
Action Planned (AI summary) SNEE ICS will work to reinforce the importance of MDT reassessments of patient needs with their multidisciplinary teams. The SNEE ICS Neuro Rehabilitation Programme Group will develop and review a strategic action plan to guide future commissioning of rehabilitation pathways within SNEE.
Thomas Oldcorn
All Responded
2025-0288 5 Jun 2025 Cumbria
Blackpool Teaching Hospitals NHS Founda…
Concerns summary (AI summary) Inadequate resources have led to significantly prolonged waiting times for cardiac surgery after angiography, consistently exceeding national targets and increasing to 17 days.
Action Taken (AI summary) The Trust has implemented daily reviews of the waiting list by the consultant body, with a clinical overview captured on a RAG-rated system. They are developing an escalation policy to ensure that any patient approaching the 7-day threshold is reviewed daily by a senior clinician and prioritised accordingly, with completion and ratification expected by September 2025.
Nicholas Gray
All Responded
2025-0283 5 Jun 2025 Essex
Essex Partnership University NHS Trust
Concerns summary (AI summary) The Trust's PSIRF Decision Monitoring Tool contained inaccurate and incomplete information regarding patient contact and self-harm, undermining potential investigation requirements.
Action Taken (AI summary) The Trust has amended its PSIRF Decision Monitoring Tool (DMT) template following clinical staff feedback. Every DMT now has a Care Unit leadership Multi-disciplinary Team discussion and sign off process, and is subject to further final scrutiny by central Patient Safety and Executive Director level.
Edward Wilson
All Responded
2025-0281 5 Jun 2025 Cheshire
North West Ambulance Service
Concerns summary (AI summary) Paramedics failed to consider the patient's significant heart failure history when administering salbutamol nebulisers, which directly impacted the outcome by lowering blood pressure.
Disputed (AI summary) NWAS argues that the treatment provided to Mr. Wilson adhered wholly to national guidelines produced by JRCALC, and there were no contraindications to the use of salbutamol despite Mr. Wilson’s medical history.
Cain Donald
All Responded
2025-0278 5 Jun 2025 Oxfordshire
Oxford Health NHS Foundation Trust
Concerns summary (AI summary) Deficiencies in discharge planning from a psychiatric unit, including inadequate engagement with family and probation, and a failure to supervise post-discharge medication compliance, contributed to mental health deterioration.
Action Taken (AI summary) The CRHTT has implemented a designated minute taker for MDT meetings, with minutes recorded on RiO and reviewed and validated by a Band 7 Clinician. The CRHTT is reviewing its medications management process and has developed a flow-chart and an assessment pro-forma to assist with decision making and assessment of efficacy of medications.
Colin Brooks
All Responded
2025-0276 5 Jun 2025 Birmingham and Solihull
Department of Health and Social Care
Concerns summary (AI summary) Insufficient on-call perfusionist staffing during simultaneous emergency surgeries, not meeting safety guidelines, risks delays in identifying critical issues during cardiopulmonary bypass procedures.
Action Taken (AI summary) The Cardiac Surgery and Perfusionist Teams at University Hospitals Birmingham have implemented a peer-reviewed perfusion checklist, now embedded into routine practice for all cardiopulmonary bypass procedures. Additionally, they assessed the need for more centrifugal pumps.
David Heffer
All Responded
2025-0274 4 Jun 2025 Essex
East Suffolk and North Essex NHS Founda…
Concerns summary (AI summary) The treating doctor was not informed of the patient's readmission for a complication, and medical records were incomplete and illegible, hindering proper care and investigation.
Action Taken (AI summary) The Trust has implemented a new escalation procedure which requires the on-call consultant for the week, to be contacted when an emergency patient is readmitted following a procedure. The Trust is implementing a new electronic patient record system, provided by EPIC, to transition their patient records system to an electronic system by October 2025.
David Ejimofor
All Responded
2025-0273 4 Jun 2025 Swansea and Neath Port Talbot
ASSOCIATED BRITISH PORTS NEATH PORT TALBOT COUNCIL ROYAL NATIONAL LIFEBOAT INSTITUTION
Concerns summary (AI summary) The absence of lifeguards at a dangerous breakwater during high-risk periods, despite historical effectiveness, and insufficient evidence that new deterrence measures are working, poses an ongoing risk.
Action Planned (AI summary) The RNLI is undertaking daily monitoring of people using Aberavon beach, Little Beach, and the breakwater between 10:00 and 19:30 to understand usage and water entry points. A report will be prepared with recommendations following the 2025 Lifeguarding Season, and the RNLI will work collaboratively with Neath Port Talbot Council and Association British Ports given the Coroner’s concerns. Associated British Ports will undertake a signage, fencing and barrier review and implement any necessary actions identified by such review. The initial review is anticipated to be concluded by the end of July 2025. NPTCBC will continue dialogue with RNLI and ABP, and will be led by RNLI’s recommendations. NPTCBC awaits the outcome of RNLI’s current monitoring and risk assessment period following which changes in service along the beachfront area will be implemented if recommended.
Anthony Wood
No Identified Response CC
2025-0282 3 Jun 2025 South London
Epsom and St. Helier University Hospita…
Concerns summary (AI summary) A high-risk, severely frail patient fell due to inadequate falls prevention, including missing crash mats, a lowered bed-rail, and only one staff member attending when two were required.
Pellumb Olaj
All Responded
2025-0277 3 Jun 2025 Inner North London
Islington Council
Concerns summary (AI summary) The council failed to consider a patient's history of paranoid schizophrenia and past suicide attempts by jumping from high places when housing him on the sixth floor.
Noted (AI summary) Islington Council expresses condolences and provides background on the inquest hearing, including limitations on evidence presented, and includes details of their income and expenditure assessment process for housing applicants.
Benjamin Arnold
All Responded
2025-0275 3 Jun 2025 West Yorkshire (East)
British Association of Perinatal Medici… Department of Health and Social Care Leeds Teaching Hospitals NHS Trust +2 more
Concerns summary (AI summary) Maternity services are unequally split with limited support and no on-site paediatric cover at one site. Concerns also include ambiguous unit classification and non-standardised guidelines for the LISA procedure and newborn cardiac arrest causes.
Noted (AI summary) Resuscitation Council UK provides context on its neonatal resuscitation courses (NLS, OH-NLS, ARNI) and states that the NLS approach and algorithm adequately address the potential causes of non-response during newborn resuscitation. The Y&H Neonatal ODN has regional guidelines on surfactant administration and provides education sessions, and has written to all neonatal units in their network and other Neonatal ODNs to share these guidelines and draw attention to the Coroner's concerns. BAPM acknowledges concerns about LISA procedures and reversible causes of cardiac arrest, and while stating that universal consultant approval for LISA is not necessary, they plan to send a safety alert to members and stakeholders drawing attention to relevant recommendations in their Frameworks for practice. The Trust updated its risk register to include risks related to service provision, staffing, and protocols, and are working with the ODN and Commissioners. They also detail actions taken in response to the concerns raised, including changes to the SJUH designation and mitigations for risks due to lack of centralisation. RCPCH acknowledges concerns regarding LISA guidelines and reversible causes of cardiac arrest but defers to BAPM and RCUK for specific guidance and actions, noting they expect members to follow Resuscitation Council UK guidance. The Department acknowledges the concerns regarding maternity services at Leeds Teaching Hospitals NHS Trust, particularly staffing levels and the delay in centralizing services due to the New Hospital Programme's revised schedule, but defers to the Trust for specific responses and emphasizes existing duties for Trusts to maintain adequate staffing. This is an exhibit referenced by another response. It is a LISA checklist.
Esther Byrne
All Responded
2025-0272 3 Jun 2025 Durham and Darlington
Concerns summary (AI summary) Poor communication with family and power of attorney led to incorrect baseline information for discharge planning, misunderstandings among medical staff, and the failure to arrange a crucial follow-up appointment.
Action Taken (AI summary) The Trust will include mobility status in discharge letters, conduct regular ward audits to ensure follow-up appointments are scheduled, and has circulated a flowchart detailing the process for contacting the on-call radiologist, sharing it with orthopaedic consultants.
Mark Villers
All Responded
2025-0269 3 Jun 2025 Birmingham and Solihull
Department of Health and Social Care University Hospitals Birmingham NHS Fou…
Concerns summary (AI summary) Insufficient radiologists led to a critical abnormality (aortic dissection) being missed on a CT scan, with current staffing levels still below guidelines, posing a risk of future deaths.
Noted (AI summary) The Trust reconfigured out-of-hours radiology reporting, separating ED and inpatient reporting across hospital sites starting September 1, 2024, and delivered an educational session around aortic dissection, though they maintain that the abnormality was very subtle and difficult to identify. The DHSC acknowledges concerns about insufficient radiologists at Good Hope Hospital and refers to the responsibility of individual NHS Trusts to determine staffing levels and the upcoming 10 Year Workforce Plan, deferring to the Trust for specific responses.
Charlotte Werner
No Identified Response
2025-0270 2 Jun 2025 Inner North London
University College London Hospitals NHS…
Concerns summary (AI summary) A lack of clear communication led to a misunderstanding that a dietetic service treated eating disorders, highlighting a need for clarification that it is not a mental health service.