2025
PFD Reports
Reports: 635
Areas: 66
94% response rate (above 62% average).
Kelly Walsh
No Identified Response
2025-0256
23 May 2025
Manchester West
Home Office
Concerns summary
Home Office guidance for selling reportable poisons fails to adequately advise online sellers on identifying purchases for self-harm, leading vendors to unknowingly facilitate suicides. Additionally, dangerous websites promoting suicide methods and poison sourcing are readily accessible.
William Armstrong
No Identified Response
2025-0257
23 May 2025
Manchester West
Home Office
Concerns summary
Home Office guidance for selling reportable poisons fails to adequately advise online sellers on identifying purchases for self-harm, leading vendors to unknowingly facilitate suicides. Additionally, dangerous websites promoting suicide methods and poison sourcing are readily accessible.
Andrew Brown
All Responded
2025-0258
23 May 2025
Manchester West
Home Office
Concerns summary
Home Office guidance for selling reportable poisons fails to adequately advise online sellers on identifying purchases for self-harm, leading vendors to unknowingly facilitate suicides. Additionally, dangerous websites promoting suicide methods and poison sourcing are readily accessible.
Action taken summary
The Home Office highlights the implemented Online Safety Act and Ofcom's enforcement powers to address online harms and suicide content. It notes the cross-Government Suicide Prevention Strategy and a
Etta-Lili Stockwell-Parry
All Responded
2025-0236
21 May 2025
North West Wales
Betsi Cadwaladr University Health Board…
Concerns summary
The neonatal investigation into the child's death was inadequate, failing to interview key staff and relying on incomplete records. Learning from the investigation was poorly shared and lacked context, hindering genuine organizational change.
Action taken summary
The Health Board has commissioned a re-review of the case and instigated immediate safety changes. These include a directive for a single investigation officer for women's and neonatal services, a …
David Bateman
All Responded
2025-0237
21 May 2025
Cornwall and the Isles of Scilly
NHS University Hospitals Trust Plymouth
Concerns summary
Poor nursing care, which likely contributed to the patient's death and poses a risk to others, has not been shown to be addressed or remedied since the incident.
Action taken summary
The Trust has undertaken a full investigation into the concerns. An improvement plan commits to regular audits/peer reviews of nutrition care, education sessions on mid-upper arm circumference (MUAC)
Marina Waldron
All Responded
2025-0238
21 May 2025
Gwent
Aneurin Bevan University Health Board
Concerns summary
During hospital admission, there was a prolonged failure to address the patient's inadequate nutritional intake, including neglecting family concerns, not monitoring diet, and delaying proper nutritional intervention despite signs of malnutrition.
Action taken summary
The Health Board has established a dedicated governance structure for nutrition and hydration, developed a new assessment and care planning tool, and initiated a mandatory e-learning programme. They a
Malcolm Morris
All Responded
2025-0239
21 May 2025
Northumberland
NHS England
Concerns summary
Incompatible electronic systems prevent efficient patient referrals from regional hospitals to out-of-area district nursing, leading to delayed or absent post-discharge care, risking patient deterioration and readmission.
Action taken summary
NHS England highlights its existing Frontline Digitisation Programme to support electronic patient record adoption and improve information sharing. It is developing a national information standard and
Robert Smith
All Responded
2025-0240
21 May 2025
South Wales Central
Cardiff & Vale University Health Board
Concerns summary
Mental health services lack clear guidance for clinicians on family information sharing and gathering, leading to inconsistent practices. Patient information leaflets also fail to adequately explain these processes.
Action taken summary
The Health Board has co-produced values-based guidance with families on information sharing and gathering, which will be finalized. They commit to reviewing and updating the patient information leafle
Wayne Brown
All Responded
2025-0235
20 May 2025
Birmingham and Solihull
West Midlands Fire Service
Concerns summary
The fire service lacked policy for investigating work-related suicides and provided inadequate mental health support for senior staff, failing to record welfare concerns during investigations.
Action taken summary
West Midlands Fire Service disputes the coroner's finding that no investigation was undertaken, stating they sought external legal advice and assessment of evidence. They will develop a new policy for
John Charles Spencer
All Responded
2025-0232
19 May 2025
East Riding of Yorkshire and City of Kingston Upon Hull
NHS England
Holderness Health – Hedon Group Practice
Care Quality Commission
+1 more
Concerns summary
Incompatible computer systems prevent out-of-hours GP surgeries from accessing patient medical histories, even with consent, risking vital information not being conveyed for appropriate care.
Action taken summary
NHS England is working across the health system to support greater integration and awareness of record sharing between in-hours and out-of-hours providers, and with the Shared Care Record Programme. T
Emmy Russo
All Responded
2025-0233
19 May 2025
Essex
Princess Alexandra Hospital NHS Foundat…
Concerns summary
Hospital patient information on induction was incomplete regarding risks of prolonged pregnancy, and midwives showed inconsistent understanding of escalating concerns for labouring mothers and CTG traces.
Action taken summary
The Trust developed and launched a new patient information leaflet in November 2024, which has since been amended and approved by a multidisciplinary group for launch on July 28, 2025. …
Emily Stokes
All Responded
2025-0372
19 May 2025
North East Kent
Kent Central Ambulance Service
Concerns summary
Private ambulance staff at a music event lacked adequate training for drug-affected patients and standard equipment, with unclear responsibility for pre-alert calls to hospitals for seriously unwell individuals.
Action taken summary
Kent Central Ambulance Service has implemented mandatory refresher training on drug overdose management, an enhanced clinical supervision framework, and updated pre-event risk assessment protocols. Th
Joseph Powell
All Responded
2025-0234
17 May 2025
Cheshire
Royal College of General Practitioners …
Concerns summary
GPs failing to proactively book follow-up appointments for mental health patients, instead requiring them to self-book, often results in missed care and medication for vulnerable individuals.
Action taken summary
The RCGP will highlight this case to its Mental Health Special Interest Group to promote safety planning in suicide prevention and consider GP booking of follow-up appointments as part of …
Patricia Bushell
All Responded
2025-0228
16 May 2025
Rutland and North Leicestershire
Department for Transport
Concerns summary
National regulations for temporary road signage are inadequate, as compliant signage at a collision site was found to be insufficient, indicating a wider safety issue.
Action taken summary
The Department for Transport clarified its role in setting legal frameworks and providing guidance to local highway authorities through documents like the Traffic Signs Manual and 'Well Managed Highwa
Tina Doig
All Responded
2025-0230
16 May 2025
Birmingham and Solihull
Department of Health and Social Care
University Hospitals Birmingham NHS Fou…
Birmingham and Solihull Integrated Care…
Concerns summary
The haematology department is severely understaffed and over capacity, leading to insufficient time for comprehensive patient reviews and increasing the risk of future deaths.
Action taken summary
University Hospitals Birmingham NHS Foundation Trust acknowledges understaffing and is actively recruiting two additional consultant haematologists and a Consultant Clinical Scientist, aiming for appo
Rose Harfleet
All Responded
2025-0223
13 May 2025
Surrey
NHS England
Royal Surrey County Hospital NHS Founda…
Royal College of Emergency Medicine
+3 more
Concerns summary
The hospital lacked guidance for managing children with profound disabilities, failed to adequately consult or respond to their parents, and did not offer a Learning Disability Liaison Nurse, leading to poor care.
Action taken summary
NHS England highlights that the Oliver McGowan Mandatory Training on Learning Disability and Autism has been required for all CQC-regulated providers since July 2022. They also published Health and Ca
Margaret Reeves
All Responded
2025-0227
13 May 2025
West Sussex, Brighton and Hove
Sussex Partnership NHS Foundation Trust
NHS Sussex
Concerns summary
Inadequate information sharing with GPs risks patients receiving either no medication or excessive, duplicative prescriptions, posing a significant safety concern.
Action taken summary
The Trust plans to migrate to the SystmOne Electronic Patient Record system by November 2025 to enable two-way, real-time information sharing with GP surgeries. They are also prioritizing the rollout
James Smith
All Responded
2025-0224
12 May 2025
Cornwall and Isles of Scilly
Department of Health and Social Care
Concerns summary
Inadequate social care provision leads to hospital discharge backlogs, causing severe ambulance handover delays and ED crowding, significantly increasing mortality risks for patients needing emergency care.
Action taken summary
The DHSC published a revised policy framework for the Better Care Fund on January 31, 2025, which took effect on April 1, 2025. This fund, investing £9 billion in 2025-26, …
Paul Reeves
All Responded
2025-0225
12 May 2025
Inner North London
Riverside Group Limited
Concerns summary
Supported accommodation staff had unclear medication supervision roles and failed to communicate critical welfare concerns about a deteriorating resident to the mental health team, hindering proper assessment.
Action taken summary
The Riverside Group has reviewed its induction and training, and will implement several new initiatives including 'Understanding Roles and Boundaries' training, 'Working with External Agencies Guidanc
Ian Simpson
All Responded
2025-0226
12 May 2025
Inner North London
Barchester Healthcare Ltd
Concerns summary
The care home delayed calling an ambulance for an unresponsive resident and maintained inadequate, inaccurate records, including misleading and unlabelled retrospective entries, compromising patient safety.
Action taken summary
Barchester Healthcare disputed the coroner's finding of a 49-minute delay in calling an ambulance, stating their investigation found the deterioration likely occurred later and staff did not recall su
Kenneth Foster
All Responded
2025-0231
12 May 2025
East London
Department of Health and Social Care
Barts Health NHS Foundation Trust
Concerns summary
The Trust's patient safety framework, including incident reporting and mortality review processes, failed to identify and investigate a significant incident, risking future deaths from unaddressed sub-optimal practice.
Action taken summary
Barts Health NHS Foundation Trust has already taken steps to strengthen its Patient Safety Incident Review Meeting (PSIRM) processes after acknowledging they were inadequate. The Trust will also ensur
Janet Anderson
All Responded
2025-0219
9 May 2025
Manchester South
Manchester University NHS Foundation Tr…
Greater Manchester Mental Health
Greater Manchester Integrated Care Board
Concerns summary
A prolonged hospital stay due to inadequate community placement and poor inter-trust collaboration, coupled with poor documentation, significantly contributed to the patient's decline.
Action taken summary
Manchester University NHS Foundation Trust has held discussions with Greater Manchester Mental Health (GMMH) and developed a clearer escalation pathway for delayed mental health patient discharges. GM
Jake Lawler
All Responded
2025-0220
9 May 2025
Manchester South
Department of Health and Social Care
Concerns summary
Clinicians frequently misinterpret ECGs and lack clear national guidance for paediatric exercise-induced syncope. The national asthma scoring system is insufficient, leading to misdiagnosis and missed cardiac conditions in children.
Action taken summary
The Department of Health and Social Care reports that NHS England is reviewing national guidance and has published guidance to support implementation of neighbourhood multidisciplinary teams for impro
John England
All Responded
2025-0221
9 May 2025
Cornwall and Isles of Scilly
NHS England
Concerns summary
The ambulance service's dispatch system lacks nuance for specific abdominal complaints, leading to an inappropriately low emergency category and delaying critical care for a potential surgical emergency.
Action taken summary
NHS England states its Emergency Clinical Advisory Group is developing new national guidance for ambulance services on clinical governance. The specific details of Mr England's case will be discussed
Caroline and Bernard Cleall
All Responded
2025-0222
9 May 2025
South London
London Borough of Croydon
Concerns summary
Adult Social Care's inability to access NHS hospital discharge assessment records for telecare prevents proper review of client needs, risking inadequate support and missed opportunities to revise safety packages.
Action taken summary
The London Borough of Croydon disputes several concerns, stating that assessment records were available in their system (though in a different section), the initial assessment was comprehensive, and a