2025

PFD Reports
Reports: 637 Areas: 66

96% response rate (above 63% average).

Clear 548 results
Jason Clemens
All Responded
2025-0336 2 Jul 2025 Cornwall & the Isles of Scilly
Royal Cornwall Hospital
Concerns summary (AI summary) The hospital lacked clear standard operating procedures and defined pathways for deteriorating renal patients, causing treatment delays and medication errors, despite similar concerns in a previous report.
Action Taken (AI summary) The Trust has completed a Standard Operating Procedure and a Clinical Guideline, both uploaded to the Trust's intranet. A new digital patient record system will have a flag to trigger Sepsis Six, and additional actions listed following a patient safety review have been completed.
Neil Clarke
All Responded
2025-0332 2 Jul 2025 Manchester South
Department of Health and Social Care NHS England Stepping Hill Hospital
Concerns summary (AI summary) There were concerns about the suitability of surgical procedures for elderly patients without considering alternatives, and inaccurate handover communications for patients returning from HDU.
Noted (AI summary) NHS England expresses condolences and explains the context of shared decision making and risk assessment, referring to existing national guidance and tools. It states that commenting on the specific clinical decision is outside of NHS England's remit, and refers to the Trust's response regarding handover communications. The Trust has rolled out mandatory consent training and has a focused approach in place to support safe and timely transfers. A daily meeting has been established to identify patients who can be stepped down from ICU care to ward level care. The response acknowledges national guidance from NICE and the British Geriatrics Society and states that Stockport NHS Foundation Trust has taken steps to improve information and training relating to shared decision making and consent. Martha's Rule is being expanded to all acute inpatient sites. Medical examiners have been implemented on a statutory basis.
Joshua Allcock
All Responded
2026-0012 1 Jul 2025 Black Country
Birchill’s Health Centre NHS England (Reg 28 Reports) Walsall Healthcare NHS Trust +1 more
Concerns summary (AI summary) Inconsistent national guidance for autism diagnosis hindered specialist dietician referrals for ARFID, while the insensitive Capillary Refill Time test provided misleading reassurance regarding dehydration in children.
Noted (AI summary) • NHS England has produced a national framework and operational guidance for autism assessments. • The operational guidance suggests that Integrated Care Boards (ICBs) should ensure that all ages can access autism assessments. • Birchills Health Centre reviewed J.A’s case in a clinical meeting on 19.01.2023 and more recently on 02.02.2026 as part of their child protection meeting. • Birchills Health Centre identified that more comprehensive record keeping including clearer details of fluid intake should be recorded in assessing any child with risk of dehydration. • Birchills Health Centre had a presentation on identification of dehydration in children to help remind clinicians on most effective ways of assessing hydration status.
Barry Spooner
All Responded
2025-0331 1 Jul 2025 Nottingham and Nottinghamshire
Nottinghamshire Police
Concerns summary (AI summary) Inadequate information sharing by police with Adult Social Care means prior public protection notices are not consistently provided, hindering full risk assessment and decision-making for vulnerable individuals.
Action Planned (AI summary) Nottinghamshire Police will be amending their information sharing processes so that PPNs considered suitable for referral to adult social care will be accompanied by PPNs from the previous 12 months that were not previously deemed suitable for sharing, commencing 1st October 2025.
Jody Robb
All Responded
2025-0330 1 Jul 2025 County Durham and Darlington
Network Rail
Concerns summary (AI summary) Inadequate physical barriers and non-deterrent design allowed track access, compounded by train crews failing to report a person on the tracks despite multiple trains passing, hindering intervention.
Action Planned (AI summary) Network Rail has applied for planning permission to increase the height of the parapet on the viaduct and curve it inwards, installing a safety barrier. The design stage is underway and it is hoped the works can be completed by the end of the financial year, subject to planning permission.
Ella David-Fong
All Responded
2025-0442 30 Jun 2025 West London
CGL (Ealing RISE)
Concerns summary (AI summary) Inadequate guidance exists for families and carers on how to share concerns or communicate information when a patient, having capacity, withdraws consent for information sharing.
Noted (AI summary) CGL Ealing RISE will provide leaflets and website information about consent and confidentiality at the commencement of treatment, addressing how families can share concerns without breaching confidentiality, as well as an alternative point of contact in the organisation. The response explains Change Grow Live's confidentiality policy, including when information can be shared and how families can stay involved while respecting privacy.
Thomas Mallinson
All Responded
2025-0333 30 Jun 2025 Cumbria
Cumbria Health Limited Department of Health and Social Care North West Ambulance Service NHS Trust +1 more
Concerns summary (AI summary) An overcomplex system led to neglect, with no single body taking responsibility for the patient's urgent care. Failures included inappropriate advice, insufficient staff, and critical communication gaps between emergency services.
Disputed (AI summary) Cumbria Health has updated its escalation policy, informed the CQC and ICB, and discussed managing the interface between daytime practice and Out of Hours care; furthermore, systems are in place between NWAS and CH to address concerns of when to hand back cases between organisations. NWAS acknowledges the concerns raised, explains its call handling and alert systems, and clarifies its role and responsibilities in patient referrals and continuity of care. The Department of Health and Social Care acknowledges the concerns and highlights the Urgent and Emergency Care Plan and the Ten Year Health Plan, outlining commitments to improve NHS performance and access to urgent care services. Carlisle Central Practice asserts its systems and staff operate to the highest standards and that the tragic circumstances were not due to any actions or inactions of the surgery, though acknowledges the complexity of care across multiple providers.
Aaron Atkinson
All Responded
2025-0329 30 Jun 2025 Derby and Derbyshire
DERBYSHIRE JOINT AREA PRESCRIBING COMMI… National Institute for Health and Care … NHS Derby and Derbyshire Integrated Car… +2 more
Concerns summary (AI summary) There is a concern that specialist services may not consistently retain responsibility for, or adequately monitor, the physical health of patients for at least 12 months after initiating antipsychotic medication.
Noted (AI summary) NICE clarifies that the Clinical Knowledge Summaries (CKS) are not NICE guidance, and that NICE guidance and prescribing information for risperidone does not include a requirement for continued ECG monitoring. However, the publishers of the CKS will make some changes to ensure it is clear where ECG monitoring is required. The ICB will review the investigation from the practice, await the NICE response, update the JAPC guideline and medicines management webpage, and share lessons learned and guidance updates with primary care clinicians and across relevant networks, and support service links with colleagues.
Leigh Nardelli
All Responded
2025-0328 29 Jun 2025 Milton Keynes
National Highways
Concerns summary (AI summary) National Highways knowingly delayed replacing hazardous P1 terminal designs for financial reasons, creating an ongoing safety risk for vehicles on designated roads.
Action Planned (AI summary) National Highways will commence formal survey work of the barrier provision and condition on the A5 and, subject to network need and funding, will progress the replacement of six ramped end terminals with compliant bifurcations.
Brenda Fisher
All Responded
2025-0327 27 Jun 2025 Manchester South
Department of Health and Social Care
Concerns summary (AI summary) Keeping patients for prolonged periods in unsuitable Emergency Department corridors, not designed for continuous care and observations, presents an inherent and residual risk of death.
Action Taken (AI summary) The Department of Health and Social Care notes that Stockport NHS Foundation Trust has opened a new Emergency and Urgent Care Campus, updated its escalation plans, and established alternative areas to avoid corridor use, in addition to NHS England publishing principles for safe care in temporary escalation spaces.
Susan Clissold
All Responded
2025-0325 27 Jun 2025 Norfolk
Department of Health and Social Care
Concerns summary (AI summary) Insufficient district nursing staff and increasing patient complexity led to missed appointments and an inability to provide consistent care, despite internal measures to prioritise patients.
Noted (AI summary) The Department of Health and Social Care acknowledges the concerns about district nurse numbers but states the responsibility lies with local Integrated Care Boards and NHS trusts, while mentioning a forthcoming 10 Year Workforce Plan.
Jordanne Roberts
All Responded
2025-0326 26 Jun 2025 Worcestershire
Worcestershire Acute Hospital NHS Trust
Concerns summary (AI summary) A locum doctor discharged a patient without reviewing the complete CT scan report, missing a pulmonary embolism. The Trust cannot confirm all locum doctors receive essential training on reviewing full reports.
Action Taken (AI summary) Worcestershire Acute Hospitals NHS Trust discussed the learning from the investigation via teaching and board rounds, sent an email containing this learning to all doctors including locums, and circulated a lesson of the week reminding staff of the need to read both parts of a CT scan report.
Michael Kerslake
All Responded
2025-0324 26 Jun 2025 Somerset
Kenny & Murphy Limited
Concerns summary (AI summary) A crucial risk assessment for operating machinery near electrical equipment was absent, and this safety gap persists at other sites owned by the former estate owners.
Action Taken (AI summary) Kenny & Murphy Ltd sold the incident site, but assessed their remaining sites and discussed electrical safety with tenants, providing NGED and HSE guidance documents.
Muhammad Qasim
All Responded
2025-0446 25 Jun 2025 Birmingham and Solihull
IOPC College of Policing
Concerns summary (AI summary) Conflicting interpretations of "spontaneous pursuit" guidance and inadequate police training pose risks. Furthermore, the IOPC's investigation priorities led to the absence of a crucial forensic collision report.
Action Planned (AI summary) The IOPC will update internal guidance to investigators about securing full Forensic Collision Investigation Reports, including early contact with the Coroner, and will update internal written guidance within six weeks. The College of Policing will amend the Police Pursuit APP to replace 'spontaneous pursuit' with clearer guidance aligned with the National Decision Model, aiming to publish revised guidance by December 2025.
Susan Young
All Responded
2025-0322 24 Jun 2025 Norfolk
James Paget University NHS Foundation T…
Concerns summary (AI summary) Critical failures included no clinical handover, missing doctor's instructions for cardiac monitoring, and the patient retaining personal medication, creating a risk of further overdose.
Action Taken (AI summary) The James Paget University Hospital NHS Foundation Trust updated the Trust Transfer Policy, communicated policy expectations to ED staff, provided associated staff training and implemented an ED Patient Handover Form, with audits scheduled. They also updated the Self Harm policy and ED search of patients SOP, and communicated this to ED staff. The James Paget University Hospital NHS Foundation Trust updated the Trust Transfer Policy, communicated policy expectations to ED staff, provided associated staff training and implemented an ED Patient Handover Form, with audits scheduled. They also updated the Self Harm policy and ED search of patients SOP, and communicated this to ED staff.
Karl Dunstan
All Responded
2025-0320 24 Jun 2025 Milton Keynes
Milton Keynes University Hospital
Concerns summary (AI summary) Pulmonary embolism investigation deviated from NICE guidance; radiology rejected a CTPA without completing a D-dimer test that, if positive, would have necessitated the scan.
Disputed (AI summary) Milton Keynes University Hospital disputes that a missed D-dimer test more than minimally contributed to the patient's death, asserting the management was reasonable. However, they plan to trial a system for radiographer approval of CTPA requests and undertake an audit of pick up rates versus Wells score and D-dimer.
David Walsh
All Responded
2025-0319 23 Jun 2025 Greater Lincolnshire
Lincolnshire County Council Lincolnshire Police
Concerns summary (AI summary) Delayed reporting of road traffic collisions by Police to the Highways Department (annual review vs. immediate) prevents timely identification and intervention for highway safety improvements.
Action Taken (AI summary) Lincolnshire County Council and Lincolnshire Police have agreed that every STATS19 collision form listing road-related factors will be highlighted within the wider LCC Highways Team for early review and action.
Louise Crane
All Responded
2025-0318 23 Jun 2025 Inner North London
Department of Health and Social Care NHS England
Concerns summary (AI summary) A significant safety concern is the absence of a nationwide policy or consistent approach to anti-ligature measures within mental health facilities.
Noted (AI summary) NHS England highlights existing national guidance and safety alerts on anti-ligature measures, and the North London Mental Health Partnership's incident response with recommendations, and will continue to engage with local teams for updates. The organisation also notes that all reports received are discussed by the Regulation 28 Working Group. The Department acknowledges the concerns and references existing guidance from the Care Quality Commission and NHS England on anti-ligature measures, as well as ongoing work via NHS England's mental health inpatient quality transformation programme and the national Suicide Prevention Strategy.
Louise Crane
All Responded
2025-0317 23 Jun 2025 Inner North London
North London NHS Foundation Trust
Concerns summary (AI summary) Inaccurate record-keeping, a widespread lack of therapeutic engagement understanding among staff, and systemic failures during step-down from PICU hindered safe patient transition and risk mitigation.
Action Taken (AI summary) The Trust has implemented measures including mandatory training on record keeping, increased audit frequency and revised content, a new supervision policy, a 'ward buddy' system, and Quality Improvement programmes, with ongoing monitoring of changes.
REDACTED
All Responded
2025-0314 23 Jun 2025 Northumberland
49 Marine Avenue Surgery Department of Health and Social Care Moorbridge School +2 more
Concerns summary (AI summary) Inadequate face-to-face weight monitoring, confusion over consultant-to-consultant referrals, and discharge from CAMHS without direct patient contact or engagement exploration were significant concerns. Dietetic assessments were also limited to telephone.
Noted (AI summary) The North East and North Cumbria Integrated Care Board acknowledges the concerns, noting the existing systems for patient record sharing via the Great North Care Record and the responsibility of medical professionals within multidisciplinary teams. They also refer to NHS England guidance on outpatient services. Moorbridge School has conducted a thorough review of their practices related to information sharing and safeguarding and will revisit and reinforce staff understanding of these policies through annual refresher training. 49 Marine Avenue GP Surgery acknowledges shortcomings and will strengthen communication with secondary care, improve multidisciplinary communication, and review safeguarding procedures. They will also implement new guidelines for monitoring, supporting families, and provide staff training in eating disorder management. The Trust has implemented a restructure within the Dietetics Service, introduced mandatory training for staff on safeguarding children, and will discuss information sharing between primary and secondary healthcare at the NENC GP Provider interface group by October 2025. The Department of Health and Social Care, and NHS England have programmes of work underway which should assist in preventing future deaths connected to this issue and aim to have a Single Patient Record processing information by 2028.
Finlay Roberts
All Responded
2025-0316 20 Jun 2025 Inner North London
Royal College of Emergency Medicine Royal College of Nursing Royal College of Paediatrics and Child … +1 more
Concerns summary (AI summary) There is a concerning widespread lack of serial paediatric nursing observations, with medical staff failing to identify their absence, leading to an unsafe patient discharge.
Noted (AI summary) RCEM highlights existing standards requiring paediatric early warning scores, results from national audits, involvement in designing a revised paediatric early warning score, and advocacy for better staffing and resources. The RCN states it is not the regulator for nurses and has no remit to address the concerns, but offers learning resources and highlights its work on the National Early Warning System (NEWS2) Observations Tracking Programme and collaboration with RCPCH on emergency care standards. The Trust has implemented training and induction enhancements, updated the Emergency Department Nurse in Charge checklist, mandated completion of an ED Paediatric Discharge Checklist, and is undertaking ongoing monitoring and training to improve standards of practice. The RCPCH is in the process of updating its Facing the Future Standards for Emergency Care, to be published later in 2025, which will clarify that observations are part of holistic care and repetition is dependent on the child’s well-being, alongside clarification around frequency of observations.
Vera Fortey
All Responded
2025-0312 19 Jun 2025 Worcestershire
Green Range Limited
Concerns summary (AI summary) Poor documentation of an unwitnessed fall, delayed medical attention despite clear patient deterioration, and inadequate staff training contributed to missed opportunities for care.
Action Taken (AI summary) The care home implemented an action plan addressing management of falls, record keeping, and staff training, including fall prevention training and training on the Care Docs Portal. The manager who was in post prior to September 2024 returned to her role as Care Home Manager in May 2025.
Pamela Brand
All Responded
2025-0534 18 Jun 2025 Suffolk
West Suffolk Hospitals
Concerns summary (AI summary) Hospital records lacked key details regarding patient observations and clinical decision-making rationale, posing a risk to the quality of future patient care.
Action Taken (AI summary) The Trust highlights improvements in record keeping and communication, including safety alert learning bulletin emphasizing clear documentation, specific documentation projects to improve fluid balance measurement, thromboprophylaxis and discharge summaries. There are also plans for junior doctors to conduct a VTE treatment audit.
Kathleen Gregory
All Responded
2025-0408 18 Jun 2025 Suffolk
Beccles Medical Centre
Concerns summary (AI summary) A paramedic misinterpreted a ReSPECT form, believing it precluded resuscitation for choking, which may be a reversible event, raising concerns about form application.
Action Planned (AI summary) The medical centre will conduct a significant event analysis of the case focusing on the RESPECT form completion and wording and then disseminate the findings to the practice team. The practice will also conduct a practice-level review of the training given to clinicians on the completion of RESPECT forms and further training for clinical staff on the management of choking situations has been arranged.
Edward Cassin
All Responded
2025-0315 18 Jun 2025 Milton Keynes
Central North West London NHS Foundatio… Milton Keynes University Hospital
Concerns summary (AI summary) There was a lack of understanding of Speech and Language Therapy and Dietetic policies among hospital staff, compounded by siloed working between healthcare Trusts, hindering patient care.
Action Taken (AI summary) The Trust is transferring the Speech and Language Therapy service to Milton Keynes University Hospital on 22 October, enhancing training to include practical elements, and working with the hospital on a quality improvement initiative focused on dysphagia care. A new electronic referral process has been implemented to ensure referrals are standardized and can be triaged effectively. The hospital is running a Quality Improvement Programme focused on dysphagia management, delivering a Fundamentals of Care training programme for all clinical staff, and working to improve access to patient records across different systems. The SALT service will transition in-house at MKUH.