2025

PFD Reports
Reports: 637 Areas: 66

96% response rate (above 63% average).

Clear 548 results
Terence Colby
All Responded
2025-0310 18 Jun 2025 Suffolk
Alexandra & Crestview Surgeries
Concerns summary (AI summary) A GP failed to perform a basic vascular examination for a patient presenting with a foot wound and leg pain, contrary to national guidelines and posing a risk to future patients.
Noted (AI summary) The doctor reflects on the consultation, acknowledges the concerns raised, and outlines their understanding of critical limb ischaemia and its management. They state that they will continue to stay updated reinforcing knowledge and learning. The surgeries plan to hold a learning event to review the presentation of patients with peripheral vascular disease and differential diagnosis of ‘foot and lower limb pain’. They will also review the presentation and management of similar lower limb pain, possible ischaemia, in weekly clinical meetings.
Charlotte Alderson
All Responded
2025-0307 18 Jun 2025 Suffolk
Department of Health and Social Care
Concerns summary (AI summary) Inconsistent infection scoring systems, a lack of rapid sepsis identification tools, and failures in the 111/999 information handover system risk critical delays and errors in patient care.
Action Planned (AI summary) The Department of Health and Social Care notes the concerns and outlines ongoing research into sepsis diagnostics and management, and states that NHS England will be undertaking a review of existing guidance relating to the use of the FeverPAIN and Centor scoring systems. The manual transfer of information from 111 to 999 mitigates the risk associated with Interoperability toolkit (ITK) system failure.
Valerie Hampson
All Responded
2025-0306 18 Jun 2025 Manchester South
Tameside and Glossop Integrated Care NH…
Concerns summary (AI summary) The Trust failed to investigate the progression of a severe leg wound under district nurse care, and a recommended orthopaedic follow-up from an Emergency Department visit was not actioned.
Noted (AI summary) The trust clarifies that no serious incident investigation was undertaken and no follow-up appointment was made in the fracture clinic as no fracture was identified. They describe current protocols for wound management including regular team meetings and monthly masterclass sessions.
Upali Meththananda
All Responded
2025-0308 17 Jun 2025 North East Kent
East Kent Hospitals NHS Trust
Concerns summary (AI summary) Poor clinical documentation, including absent observations, key event records, and inter-clinician discussions, meant treating clinicians lacked a full patient picture, risking future care errors.
Action Planned (AI summary) East Kent Hospitals NHS Trust is planning improved trend charting in their Electronic Medical Record (EMR) to be installed by the end of September 2025, a communication plan to highlight the importance of clinical documentation, and a trial using the 'Sunrise Mobile' application on a tablet device to facilitate real-time documentation; they also plan to digitize surgical care plan documentation and review LocSSIPs.
Sonia Sore
All Responded
2025-0305 17 Jun 2025 Suffolk
North Court Care Home – Maven Healthcare
Concerns summary (AI summary) The care home demonstrated a cultural problem of inadequate risk assessment and mitigation, with staff consistently failing to implement identified safety measures like securing bed rails.
Action Taken (AI summary) Maven Healthcare has implemented mandatory post-incident debriefing, created an organizational lesson learned document, and reviewed policies/procedures for bed rails and falls risk management, and implemented an electronic care planning system. Staff refresher training on falls prevention was completed in January 2025, and electronic care planning was implemented in January 2025 and fully embedded by the end of March 2025.
Greta Lewis
All Responded
2025-0304 17 Jun 2025 Devon, Plymouth and Torbay
NHS England
Concerns summary (AI summary) There is a critical gap in the availability of the time-sensitive thrombectomy procedure for severe stroke patients across the South West region.
Action Planned (AI summary) NHS England's South West region is working with University Hospitals Plymouth NHS Trust to establish a 24/7 thrombectomy service, expected to be functional from 1 November 2025, supported by clinical improvement projects including training, pre-hospital video triage, and improved pathways. NHS England's South West region is working with University Hospitals Plymouth NHS Trust to establish a 24/7 thrombectomy service, expected to be functional from 1 November 2025, supported by clinical improvement projects including training, pre-hospital video triage, and improved pathways.
Hazel Gambles
All Responded
2025-0303 17 Jun 2025 South Yorkshire East
Rotherham NHS Foundation Trust
Concerns summary (AI summary) There were systemic failures in documentation and adherence to Trust policy regarding falls assessment, prevention measures, timely medical reviews, and family communication following a patient fall.
Noted (AI summary) This is a data report from Rotherham NHS Foundation Trust on inpatient falls, including falls rate, bed days, and moderate or above falls, with comparisons to national benchmarks. Rotherham NHS Foundation Trust has assigned falls champions on each ward and healthcare assistants on every shift to ensure lying and standing blood pressures are completed, added a mandatory question to the inpatient discharge summary about falls/VTE/pressure ulcers, and included Datix reporting information in the induction for temporary staff. This is a template document for Rotherham NHS Foundation Trust's Care Group 1 (Medicine) safety huddle log, to be completed three times daily to review patient safety, safeguarding, staff wellbeing, and other key issues. This is a template document for Rotherham NHS Foundation Trust's Care Group 1 Nurse in Charge handover checklist, to be completed at each handover to ensure key information is communicated and actions are taken.
Norma Campbell
All Responded
2025-0300 16 Jun 2025 East London
Barts Health NHS Foundation Trust
Concerns summary (AI summary) Whipps Cross A&E experiences severe overcrowding, inadequate staffing, and insufficient resuscitation beds, leading to critically ill patients receiving substandard care in corridors or less equipped areas.
Action Taken (AI summary) Barts Health NHS Trust has implemented an electronic observation system in the Emergency Department at Whipps Cross Hospital, which automatically calculates observations and Early Warning Scores (EWS) that are displayed on an overview panel for each clinical area.
Valerie Hill
All Responded
2025-0302 13 Jun 2025 South Wales Central
First Minister of Wales
Concerns summary (AI summary) Long-standing, systemic ambulance handover delays in Wales persist at intolerable levels, with risks remaining due to a disconnect between ambulance service rostering expectations and actual hospital capacity.
Noted (AI summary) The First Minister for Wales acknowledges concerns about ambulance patient handover delays at Cwm Taf Morgannwg University Health Board and outlines the Welsh Government's governance and escalation processes for NHS organisations, noting that all health boards are in escalation for urgent and emergency care.
Valerie Hill
All Responded
2025-0301 13 Jun 2025 South Wales Central
Merthyr Tydfil County Borough Council
Concerns summary (AI summary) The care home lacks effective staff training on falls risk identification, documentation, and mitigation, with assessments often missing professional counter-signatures and a clear falls prevention policy.
Action Taken (AI summary) The council's Health and Safety team reviews incident reports for environmental factors contributing to falls, contacts care homes to investigate and make recommendations, and reports trends to the Adult Social Care Management Team. They also ensure that environmental risks are addressed alongside individual care plans.
Chloe Ellis
All Responded
2025-0298 13 Jun 2025 West Yorkshire (East)
West Yorkshire Integrated Care Board
Concerns summary (AI summary) Lack of commissioning means NHS 111 online assessment outcomes are not accessible to Emergency Department clinicians, hindering comprehensive history taking and failing to act as a crucial information failsafe.
Action Planned (AI summary) The ICB is working to implement the Better Ambulatory Record Sharing (BaRS) system, which would allow EDs to access NHS 111 Online assessment data, with a target date of March 2026. They are also promoting access to medical histories through the Yorkshire and Humber Care Record.
Sally Burr
All Responded
2025-0297 13 Jun 2025 West Sussex, Brighton and Hove
NHS England
Concerns summary (AI summary) Detained mental health patients can exploit mobile internet access to research self-harm methods, as staff lack effective technical means to monitor or control usage, despite revised policies.
Action Taken (AI summary) The Trust's internet use policy has been amended to strengthen the ability of frontline staff to restrict internet access. NHS England published Principles for using digital technologies in mental health inpatient treatment and care in February 2025.
Oscar Keenan
All Responded
2025-0392 12 Jun 2025 Oxfordshire
NHS England South Central Ambulance Service
Concerns summary (AI summary) Inadequate algorithms for assessing ill newborns/infants, particularly for respiratory problems, and over-reliance on these tools lead to delays in obtaining early clinical assessment.
Noted (AI summary) The practice has amended its process for new baby registrations, including removing the 'unregistered babies' folder and updating the Docman system to allow electronic rejection of incorrectly sent correspondence. NHS England acknowledges the concerns about the NHS Pathways algorithm and details its function. It highlights existing access to clinical support for health advisors and refers to work by the Regulation 28 Working Group. The trust has already taken several actions including auditing the call, sharing learning through various channels, and providing training to staff. They have also reviewed and amended the NHS Pathways cardiac arrest algorithms following a previous case. The CQC contacted the provider, Unity Health, who confirmed they reviewed their processes and implemented a new system for creating a new profile when they are notified about a birth. They flagged this issue with the ICB and will be sharing details of this incident with the CQC’s Primary Care inspection teams.
Michael Barry
All Responded
2025-0296 12 Jun 2025 Essex
Department of Health and Social Care Mid and South Essex Integrated Care Boa… NHS England & NHS Improvement
Concerns summary (AI summary) There is a critical lack of commissioned specialist services for GPs to safely manage patients reducing or withdrawing from prescribed dependency-forming medications, risking avoidable deaths.
Noted (AI summary) NHS England acknowledges the concern and highlights its national role in providing guidance and support, specifically through Controlled Drugs Accountable Officers (CDAOs). The response notes that commissioning of services now lies with ICBs. An Opioid Reduction/Discontinuation Pathway is planned within the Community Musculoskeletal (MSK) Service, due for implementation in February 2026. The ICB Executive Committee has endorsed a proposal to scale up the Aegros Primary Care Network (PCN)-based model across the ICB. The Minister acknowledges the concerns about the lack of specialist services for managing dependency-forming medicines and outlines national initiatives, including NHS England's work and the MHRA's review of codeine. It also described actions being taken for those with substance use and mental health needs.
Simon Hockenhull
All Responded
2025-0295 12 Jun 2025 Cheshire
Royal Pharmaceutical Society
Concerns summary (AI summary) Inconsistent definitions of a 'month' for diabetic medication prescriptions cause supply challenges, leading to inconsistent patient adherence and potential life-threatening health impacts.
Noted (AI summary) The Royal Pharmaceutical Society acknowledges the concerns raised, explains their role versus the GPhC, and explains the complexities around medication supply and pack sizes. They will raise awareness of the report with other stakeholders and request further details of the case.
Carol Taylor
All Responded
2025-0294 12 Jun 2025 Essex
Essex Partnership University NHS Trust
Concerns summary (AI summary) No system prevents staff non-compliant with mandatory training, including basic life support, from working on inpatient wards, posing a particular risk to vulnerable elderly patients.
Noted (AI summary) The Trust has implemented measures to ensure staff are competent, including mandatory training checks and escalation procedures. They have also formed a Physical Health Task and Finish Group to review physical health provision on inpatient wards, piloted a Physical Health Secondary Care planning Cycle, and provided staff training. HMPPS published guidance on managing self-neglect in prisons in July 2024. They implemented a new booking tool for ACCT reviews in August 2024, introduced a new shift pattern for key workers in September 2024, and issued a Notice to Staff mandating ambulance calls for emergency codes. The Minister acknowledges the concerns and offers condolences, deferring to the Director General of Operations at HMPPS for a detailed response.
Maureen Powell
All Responded
2025-0293 11 Jun 2025 Nottingham City and Nottinghamshire
Red Oaks Care Community
Concerns summary (AI summary) Widespread non-compliance with daily skin inspections, inadequate care plan updates, and delays in pressure ulcer management, compounded by poor record-keeping, led to a patient's deterioration.
Action Taken (AI summary) Red Oaks Care Home has strengthened processes for pressure management care, including additional training, increased monitoring by senior staff, and alterations to the notification process for serious injuries to involve the Operations Manager.
Lila Marsland
All Responded
2025-0291 11 Jun 2025 Manchester South
Department of Health and Social Care Tameside and Glossop Integrated Care NH…
Concerns summary (AI summary) The Child Sepsis Screening Tool is not fully embedded, meningitis guidelines are not completely implemented, and fragmented record-keeping across systems risks vital clinical information being lost.
Action Planned (AI summary) The Trust has implemented daily audits for PEWS and sepsis, devised individual action plans, and is using the Patient Safety Incident Response Framework (PSIRF) which has greater emphasis on engaging with those affected by incidents. The Department of Health and Social Care outlines existing programmes to improve digital information sharing in the NHS, including investment in Electronic Patient Records and the planned Single Patient Record.
Andrew Connolly
All Responded
2025-0290 10 Jun 2025 Manchester South
Greater Manchester Integrated Care Board
Concerns summary (AI summary) GPs' reliance on telephone appointments for mental health assessments and lack of family input led to unrecognized patient risks due to absent guidance for these situations.
Action Planned (AI summary) NHS GM will produce an advice briefing for GPs and practices to be distributed through primary care networks, reminding them of responsibilities around mental health patients, mode of appointments, family involvement, and sharing information, including a decision-making tree flowchart.
Amy Levy
All Responded
2025-0289 10 Jun 2025 Avon
Avon and Somerset Police College of Policing Surrey Police
Concerns summary (AI summary) Police failed to leave voicemail messages when attempting to contact family members during a critical emergency, potentially delaying location and aid for a critically ill individual.
Action Planned (AI summary) The College of Policing will support national sharing of best practice on voicemail protocols, update the national Contact Management Curriculum to address voicemail guidance in emergencies, and ensure forces align training programs by March 2026. Avon and Somerset Constabulary will introduce a dedicated force policy and procedure for 'suicidal' cases, update the Concern for Welfare policy to mandate leaving voicemails or text messages, and provide training to all communications staff on the updated policies. Surrey Police has updated its procedure to include guidance on leaving voicemails, is incorporating this guidance into training for new recruits and detectives, and will evaluate the effectiveness of the training.
Ann Caldicott
All Responded
2025-0335 7 Jun 2025 North East Kent
East Kent University Hospitals Foundati… Manor Clinic Folkestone Kent
Concerns summary (AI summary) Malnutrition and declining frailty were not adequately investigated by primary and secondary care, making the patient unsuitable for lifesaving treatment, compounded by a lack of internal investigations.
Action Planned (AI summary) The clinic has implemented regular weight and height monitoring for patients 65+, flag unintentional weight loss, involve the Primary Care Network's Frailty First Contact Practitioner Dietitian, update referral criteria, ensure patients experiencing rough sleeping are under the care of the Rainbow Centre, update self-neglect policy, and review unexpected deaths in clinical meeting discussions. The Trust has a Nutrition Trust Wide Improvement Plan that includes essential nutrition training for staff, enhanced ward processes for identifying at-risk patients, and improved communication; it will also undertake a multi-professional case note review of the patient's care and treatment in the months preceding her admission.
Frederick Ireland-Rose
All Responded
2025-0286 6 Jun 2025 Inner North London
Advisory Council on the Misuse of Drugs Department of Health and Social Care
Concerns summary (AI summary) Cannabinoid vape users are unaware of the significant and variable risk of nitazene adulteration in vaping fluids and lack access to Naloxone, posing a high overdose risk.
Noted (AI summary) The DHSC has a surveillance system in place to track changing drug markets and harms, including toxicology results from coroner post-mortem toxicology labs and implemented a structured process for assessing the threat posed by synthetic opioids and other drugs. DHSC has published guidance that sets out essential practical information such as who can supply naloxone, the products available, how to use naloxone and other basic lifesaving tools, and the training required. FRANK website has a page providing detailed information on when and how to use naloxone. The ACMD acknowledges the concerns about nitazenes in vapes and notes its existing reports and recommendations on the issue, including improved toxicology and testing, and improved information for health professionals and the general public; it will raise the concerns at an upcoming meeting.
Esme Atkinson
All Responded
2025-0284 6 Jun 2025 Manchester South
Department of Health and Social Care Greater Manchester Integrated Care Board
Concerns summary (AI summary) Insufficient training for community healthcare professionals in identifying infant heart defects, especially with maternal diabetes, and inadequate auditing of cardiac anomaly scans contribute to delayed diagnosis.
Action Taken (AI summary) The DHSC has asked NHS England to ensure they adequately address concerns around identification of heart defects and notes the existence of programmes, training, and resources available to healthcare professionals, including updates to the Newborn and Infant Physical Examination Programme, National Congenital Anomaly and Rare Disease Registration Service, and guidance from the Royal College of Paediatrics and Child Health. The red book will be digitalised to improve access to data. NHS GM details existing procedures and training for midwives and other healthcare providers around examination of newborn infants, escalation of concerns, and monitoring of weight gain and infant feeding, noting specialist NIPE training covers heart defects; it will also share a briefing for primary care providers to remind them of their role in early identification of heart defects, and share the report and response through the NHS GM Clinical Effectiveness Group and Provider Oversight Meeting.
Richard Osman
All Responded
2025-0311 5 Jun 2025 Carmarthenshire & Pembrokeshire
Civil Aviation Authority Department for Transport European Aviation Safety Agency +1 more
Concerns summary (AI summary) Cockpit fire/smoke procedures need a full review for oxygen fire recognition and protective equipment. International civil aviation investigation protocols require amendment for state participation and final report timelines.
Noted (AI summary) The CAA concludes that no change to the existing aviation safety regulation framework is currently required, given safeguards in place related to airworthiness and operational regulations, design and certification requirements and operator safety management systems; however, it will continue to carefully monitor safety data and future aviation safety investigation recommendations related to fire risks. The CAA concludes that no change to the existing aviation safety regulation framework is currently required, given safeguards in place related to airworthiness and operational regulations, design and certification requirements and operator safety management systems; however, it will continue to carefully monitor safety data and future aviation safety investigation recommendations related to fire risks. The DfT notes that ICAO has amended Annex 13 via SARP 5.1.3 (Amendment 17 of Annex 13) introducing the right for another state to request that they take over investigative responsibility should no investigation be initiated within thirty days and giving states the right to do their own investigation using widely available information if no investigation is then initiated.
David Bendell
All Responded
2025-0292 5 Jun 2025 Suffolk
Department of Health and Social Care
Concerns summary (AI summary) A lack of step-down community rehabilitation facilities for patients not eligible for inpatient care but too frail for home-only support risks unsafe hospital discharges.
Action Planned (AI summary) SNEE ICS will work to reinforce the importance of MDT reassessments of patient needs with their multidisciplinary teams. The SNEE ICS Neuro Rehabilitation Programme Group will develop and review a strategic action plan to guide future commissioning of rehabilitation pathways within SNEE.