P1-15 Response Accepted Self-assessed

Regular refresher training for control room operators

Recommendation

The LFB provide regular and more effective refresher training to control room operators at all levels, including supervisors.

Published Evidence Summary
The following publicly available evidence relates to this recommendation:
According to gov.uk (Feb 2025), all fire and rescue services have completed regular refresher training for control room operators at all levels, including supervisors, specifically on communicating fire survival guidance. According to LFB Commissioner Andy Roe's announcement in March 2024, the LFB had completed all recommendations directed to the organisation. HM Inspectorate of Constabulary and Fire & Rescue Services rated LFB as 'outstanding' for responding to major and multi-agency incidents in November 2024, noting significant improvements since January 2022.
How was this assessed?
Assessed by gemini-2.5-flash on 19 Mar 2026
Checked data held on this site (government responses, progress updates, independent evidence)
External sources searched: www.gov.uk, www.legislation.gov.uk, hansard.parliament.uk
Jurisdiction
England
Section Reference
33.15b
Response
Accepted
Accepted UK Government
21 Jan 2020

The government accepted in principle all the Phase 1 recommendations directed at central government. The Housing Secretary Robert Jenrick presented the formal response to Parliament on 21 January 2020, committing to swift and decisive action including new duties on building owners and managers to provide information to fire and rescue services, install premises information boxes, conduct regular inspections of lifts and fire doors, and equip buildings with evacuation signal facilities. The government stated it had already taken action in advance of the report and was actively looking beyond the remit of these recommendations.

Read Full Response
Progress Timeline
Official Report
26 Feb 2025

All services have completed refresher training for control room operators on communicating fire survival guidance. Status for fire and rescue services: complete.

London Fire Brigade states: Official Report
13 Mar 2024

LFB Commissioner Andy Roe announced LFB is "the only organisation to have completed every recommendation directed specifically to them." Key achievements: revised FSG policy, new MSA breathing apparatus with voice comms, 64m turntable ladders, fire escape hoods saving 200+ lives.

London Fire Brigade states: Official Report
21 Jan 2020

We accept the recommendations in both the Phase 1 Grenfell Report and HMICFRS inspection report.

Published Evidence

Published assessments of implementation progress from inspectorates, select committees, official progress reports, and other sources. Check the source type badge to see whether each assessment is independent or government self-reported.

Good Progress
01 Nov 2024
HM Inspectorate of Constabulary and Fire & Rescue Services Inspection Report

LFB rated "outstanding" for responding to major and multi-agency incidents. Significant improvements since January 2022 inspection. Understanding of risk improved.

HMICFRS London Fire Brigade Inspection, November … View Source
Source
Report Grenfell Tower Inquiry: Phase 1 Report 30 Oct 2019
Responsible Bodies
London Fire Brigade Primary
Recommendation age 6.4 yrs
Last formal update 391 days ago